SlideShare a Scribd company logo
GRIEVANCE
REDRESSALCases around the Globe
CASE 1: CUSTOMER SERVICE
RESPONSE PROGRAM
Location: Victoria, British Columbia, Canada
Description: In 2004, as part of an initiative to improve customer
service, the Engineering Department of the local Victoria city
corporation created the Customer Service Response Program to
find out how its projects were impacting neighbourhoods. 5
neighbourhoods were assessed through surveys and citizens were
asked to provide feedback on engineering department projects.
Citizens were asked about their awareness of project scope,
information and benefits of projects; interactions with ULB staff and
logistical issues regarding signage, access, parking, traffic and
cleanliness. Response rates ranged from 15 – 48%, and many
recommendations were implemented into future projects. For
instance one example is that of project team coordination which
ensures that there is a designated staff person to oversee the
project from start to finish
……Read More
Source: Civic Engagement at The City of Victoria
Image from the report on improving civic
engagement in Victoria
CASE 2: ‘SUVIDHA’
CAMPLocation: New Delhi Municipal Council (NDMC)
Description: The ’Suvidha’ Camp is a bi-monthly
meeting held on Saturdays at the Palika Kendra
aiming to provide information, facilitation and
grievances redressal for the benefit of its residents
and services users.
Officials of different departments in NDMC are
present with the citizens to resolve complaints
related to various services.
……Read More
Source: Team Involve
Poster of the ‘Suvidha’ camp at the NDMC Palika
Kendra

More Related Content

Similar to Gr_new

Presentation 4.1b Regulator led initiatives
Presentation 4.1b Regulator led initiativesPresentation 4.1b Regulator led initiatives
Presentation 4.1b Regulator led initiatives
johnabutterworth
 
RUday Suppliers London | Context Local Digital Campaign | Dept for Communitie...
RUday Suppliers London | Context Local Digital Campaign | Dept for Communitie...RUday Suppliers London | Context Local Digital Campaign | Dept for Communitie...
RUday Suppliers London | Context Local Digital Campaign | Dept for Communitie...
Local Direct
 
Collaboration Testing and Innovation ‘SAGA’ Project, Japan
Collaboration Testing and Innovation ‘SAGA’ Project, JapanCollaboration Testing and Innovation ‘SAGA’ Project, Japan
Collaboration Testing and Innovation ‘SAGA’ Project, Japan
UNDP India
 
Fighting corruption or building integrity: review and reflection on IRC and p...
Fighting corruption or building integrity: review and reflection on IRC and p...Fighting corruption or building integrity: review and reflection on IRC and p...
Fighting corruption or building integrity: review and reflection on IRC and p...
IRC
 
BWP-LG-Webinar
BWP-LG-WebinarBWP-LG-Webinar
BWP-LG-Webinar
Joshua Grant
 
PPT Bruna Monteiro, Centricity, service delivery webinar 050422
PPT Bruna Monteiro, Centricity, service delivery webinar 050422PPT Bruna Monteiro, Centricity, service delivery webinar 050422
PPT Bruna Monteiro, Centricity, service delivery webinar 050422
Support for Improvement in Governance and Management SIGMA
 
Local government innovation fund
Local government innovation fundLocal government innovation fund
Local government innovation fund
SBC LLC
 
Linda Jones - Broadband in Raleigh NC - GCS16
Linda Jones - Broadband in Raleigh NC - GCS16Linda Jones - Broadband in Raleigh NC - GCS16
Linda Jones - Broadband in Raleigh NC - GCS16
KC Digital Drive
 
Waterloo, Canada Smarter Cities Challenge report
Waterloo, Canada Smarter Cities Challenge reportWaterloo, Canada Smarter Cities Challenge report
Waterloo, Canada Smarter Cities Challenge report
Darren Shaw, SIOR
 
Clean Mobility Options Program by Sarah Huang
Clean Mobility Options Program by Sarah HuangClean Mobility Options Program by Sarah Huang
Clean Mobility Options Program by Sarah Huang
Forth
 
Charging and Fueling Infrastructure Grants and Justice40 by Dedrick Roper
Charging and Fueling Infrastructure Grants and Justice40 by Dedrick RoperCharging and Fueling Infrastructure Grants and Justice40 by Dedrick Roper
Charging and Fueling Infrastructure Grants and Justice40 by Dedrick Roper
Forth
 
Narrow the Gap 2016 Proposal
Narrow the Gap 2016 ProposalNarrow the Gap 2016 Proposal
Narrow the Gap 2016 Proposal
LIN Center for Community Development
 
Innovations in Government & Policy
Innovations in Government & PolicyInnovations in Government & Policy
Innovations in Government & Policy
QuicksandDesignStudio
 
Business Retention and Expansion Overview and CFDCs
Business Retention and Expansion Overview and CFDCsBusiness Retention and Expansion Overview and CFDCs
Business Retention and Expansion Overview and CFDCs
Stephen Morris Ec.D.
 
E government
E governmentE government
E government
reagan22
 
New Microsoft Office PowerPoint Presentation
New Microsoft Office PowerPoint PresentationNew Microsoft Office PowerPoint Presentation
New Microsoft Office PowerPoint Presentation
Rameswar Khadka
 
Feedback collection v2
Feedback collection v2Feedback collection v2
Feedback collection v2
IndiaSmartCitiesFell
 
0048187
00481870048187
0048187
Marco Pisano
 
ICT SARI project
ICT SARI projectICT SARI project
ICT SARI project
Ashish Panda
 
Play Your Part: Understanding How Cities Can Take Advantage of IRA Grants, Ne...
Play Your Part: Understanding How Cities Can Take Advantage of IRA Grants, Ne...Play Your Part: Understanding How Cities Can Take Advantage of IRA Grants, Ne...
Play Your Part: Understanding How Cities Can Take Advantage of IRA Grants, Ne...
World Resources Institute (WRI)
 

Similar to Gr_new (20)

Presentation 4.1b Regulator led initiatives
Presentation 4.1b Regulator led initiativesPresentation 4.1b Regulator led initiatives
Presentation 4.1b Regulator led initiatives
 
RUday Suppliers London | Context Local Digital Campaign | Dept for Communitie...
RUday Suppliers London | Context Local Digital Campaign | Dept for Communitie...RUday Suppliers London | Context Local Digital Campaign | Dept for Communitie...
RUday Suppliers London | Context Local Digital Campaign | Dept for Communitie...
 
Collaboration Testing and Innovation ‘SAGA’ Project, Japan
Collaboration Testing and Innovation ‘SAGA’ Project, JapanCollaboration Testing and Innovation ‘SAGA’ Project, Japan
Collaboration Testing and Innovation ‘SAGA’ Project, Japan
 
Fighting corruption or building integrity: review and reflection on IRC and p...
Fighting corruption or building integrity: review and reflection on IRC and p...Fighting corruption or building integrity: review and reflection on IRC and p...
Fighting corruption or building integrity: review and reflection on IRC and p...
 
BWP-LG-Webinar
BWP-LG-WebinarBWP-LG-Webinar
BWP-LG-Webinar
 
PPT Bruna Monteiro, Centricity, service delivery webinar 050422
PPT Bruna Monteiro, Centricity, service delivery webinar 050422PPT Bruna Monteiro, Centricity, service delivery webinar 050422
PPT Bruna Monteiro, Centricity, service delivery webinar 050422
 
Local government innovation fund
Local government innovation fundLocal government innovation fund
Local government innovation fund
 
Linda Jones - Broadband in Raleigh NC - GCS16
Linda Jones - Broadband in Raleigh NC - GCS16Linda Jones - Broadband in Raleigh NC - GCS16
Linda Jones - Broadband in Raleigh NC - GCS16
 
Waterloo, Canada Smarter Cities Challenge report
Waterloo, Canada Smarter Cities Challenge reportWaterloo, Canada Smarter Cities Challenge report
Waterloo, Canada Smarter Cities Challenge report
 
Clean Mobility Options Program by Sarah Huang
Clean Mobility Options Program by Sarah HuangClean Mobility Options Program by Sarah Huang
Clean Mobility Options Program by Sarah Huang
 
Charging and Fueling Infrastructure Grants and Justice40 by Dedrick Roper
Charging and Fueling Infrastructure Grants and Justice40 by Dedrick RoperCharging and Fueling Infrastructure Grants and Justice40 by Dedrick Roper
Charging and Fueling Infrastructure Grants and Justice40 by Dedrick Roper
 
Narrow the Gap 2016 Proposal
Narrow the Gap 2016 ProposalNarrow the Gap 2016 Proposal
Narrow the Gap 2016 Proposal
 
Innovations in Government & Policy
Innovations in Government & PolicyInnovations in Government & Policy
Innovations in Government & Policy
 
Business Retention and Expansion Overview and CFDCs
Business Retention and Expansion Overview and CFDCsBusiness Retention and Expansion Overview and CFDCs
Business Retention and Expansion Overview and CFDCs
 
E government
E governmentE government
E government
 
New Microsoft Office PowerPoint Presentation
New Microsoft Office PowerPoint PresentationNew Microsoft Office PowerPoint Presentation
New Microsoft Office PowerPoint Presentation
 
Feedback collection v2
Feedback collection v2Feedback collection v2
Feedback collection v2
 
0048187
00481870048187
0048187
 
ICT SARI project
ICT SARI projectICT SARI project
ICT SARI project
 
Play Your Part: Understanding How Cities Can Take Advantage of IRA Grants, Ne...
Play Your Part: Understanding How Cities Can Take Advantage of IRA Grants, Ne...Play Your Part: Understanding How Cities Can Take Advantage of IRA Grants, Ne...
Play Your Part: Understanding How Cities Can Take Advantage of IRA Grants, Ne...
 

More from IndiaSmartCitiesFell

Information sharing v2
Information sharing v2Information sharing v2
Information sharing v2
IndiaSmartCitiesFell
 
Routine g2 c v2
Routine g2 c v2Routine g2 c v2
Routine g2 c v2
IndiaSmartCitiesFell
 
Input soliciting v2
Input soliciting v2Input soliciting v2
Input soliciting v2
IndiaSmartCitiesFell
 
Info_sha_new
Info_sha_newInfo_sha_new
Info_sha_new
IndiaSmartCitiesFell
 
Ic_new
Ic_newIc_new
G2 c_new
G2 c_newG2 c_new
Testing
TestingTesting
Inputs soliciting
Inputs solicitingInputs soliciting
Inputs soliciting
IndiaSmartCitiesFell
 
Citizen co management
Citizen co managementCitizen co management
Citizen co management
IndiaSmartCitiesFell
 
Citizen co management
Citizen co managementCitizen co management
Citizen co management
IndiaSmartCitiesFell
 
Best practices
Best practices Best practices
Best practices
IndiaSmartCitiesFell
 

More from IndiaSmartCitiesFell (11)

Information sharing v2
Information sharing v2Information sharing v2
Information sharing v2
 
Routine g2 c v2
Routine g2 c v2Routine g2 c v2
Routine g2 c v2
 
Input soliciting v2
Input soliciting v2Input soliciting v2
Input soliciting v2
 
Info_sha_new
Info_sha_newInfo_sha_new
Info_sha_new
 
Ic_new
Ic_newIc_new
Ic_new
 
G2 c_new
G2 c_newG2 c_new
G2 c_new
 
Testing
TestingTesting
Testing
 
Inputs soliciting
Inputs solicitingInputs soliciting
Inputs soliciting
 
Citizen co management
Citizen co managementCitizen co management
Citizen co management
 
Citizen co management
Citizen co managementCitizen co management
Citizen co management
 
Best practices
Best practices Best practices
Best practices
 

Recently uploaded

一比一原版(utas学位证书)澳洲塔斯马尼亚大学毕业证成绩单一模一样
一比一原版(utas学位证书)澳洲塔斯马尼亚大学毕业证成绩单一模一样一比一原版(utas学位证书)澳洲塔斯马尼亚大学毕业证成绩单一模一样
一比一原版(utas学位证书)澳洲塔斯马尼亚大学毕业证成绩单一模一样
taqyea
 
G7 Apulia Leaders Communique, June 2024 (1).pdf
G7 Apulia Leaders Communique, June 2024 (1).pdfG7 Apulia Leaders Communique, June 2024 (1).pdf
G7 Apulia Leaders Communique, June 2024 (1).pdf
Energy for One World
 
Indira awas yojana housing scheme renamed as PMAY
Indira awas yojana housing scheme renamed as PMAYIndira awas yojana housing scheme renamed as PMAY
Indira awas yojana housing scheme renamed as PMAY
narinav14
 
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
ii2sh2v
 
TRUE BOOK OF LIFE 1.15 OF TRUE JESUS CHRIST
TRUE BOOK OF LIFE 1.15 OF TRUE JESUS CHRISTTRUE BOOK OF LIFE 1.15 OF TRUE JESUS CHRIST
TRUE BOOK OF LIFE 1.15 OF TRUE JESUS CHRIST
Cheong Man Keong
 
一比一原版(Adelaide毕业证)阿德莱德大学毕业证如何办理
一比一原版(Adelaide毕业证)阿德莱德大学毕业证如何办理一比一原版(Adelaide毕业证)阿德莱德大学毕业证如何办理
一比一原版(Adelaide毕业证)阿德莱德大学毕业证如何办理
teeaszt
 
在线办理(西班牙UPV毕业证书)瓦伦西亚理工大学毕业证毕业完成信一模一样
在线办理(西班牙UPV毕业证书)瓦伦西亚理工大学毕业证毕业完成信一模一样在线办理(西班牙UPV毕业证书)瓦伦西亚理工大学毕业证毕业完成信一模一样
在线办理(西班牙UPV毕业证书)瓦伦西亚理工大学毕业证毕业完成信一模一样
dj1cx4ex
 
一比一原版(theauckland毕业证书)新西兰奥克兰大学毕业证成绩单如何办理
一比一原版(theauckland毕业证书)新西兰奥克兰大学毕业证成绩单如何办理一比一原版(theauckland毕业证书)新西兰奥克兰大学毕业证成绩单如何办理
一比一原版(theauckland毕业证书)新西兰奥克兰大学毕业证成绩单如何办理
odmqk
 
在线办理美国乔治华盛顿大学毕业证(gwu毕业证书)学历学位证书原版一模一样
在线办理美国乔治华盛顿大学毕业证(gwu毕业证书)学历学位证书原版一模一样在线办理美国乔治华盛顿大学毕业证(gwu毕业证书)学历学位证书原版一模一样
在线办理美国乔治华盛顿大学毕业证(gwu毕业证书)学历学位证书原版一模一样
9d5c8i83
 
AHMR volume 10 number 1 January-April 2024
AHMR volume 10 number 1 January-April 2024AHMR volume 10 number 1 January-April 2024
AHMR volume 10 number 1 January-April 2024
Scalabrini Institute for Human Mobility in Africa
 
Spending in the 340B Drug Pricing Program, 2010 to 2021
Spending in the 340B Drug Pricing Program, 2010 to 2021Spending in the 340B Drug Pricing Program, 2010 to 2021
Spending in the 340B Drug Pricing Program, 2010 to 2021
Congressional Budget Office
 
一比一原版英国阿伯丁大学毕业证(AU毕业证书)学历如何办理
一比一原版英国阿伯丁大学毕业证(AU毕业证书)学历如何办理一比一原版英国阿伯丁大学毕业证(AU毕业证书)学历如何办理
一比一原版英国阿伯丁大学毕业证(AU毕业证书)学历如何办理
afsebu
 
加急办理华威大学毕业证硕士文凭证书原版一模一样
加急办理华威大学毕业证硕士文凭证书原版一模一样加急办理华威大学毕业证硕士文凭证书原版一模一样
加急办理华威大学毕业证硕士文凭证书原版一模一样
uu1psyf6
 
Antyodaya saral portal haryana govt schemes
Antyodaya saral portal haryana govt schemesAntyodaya saral portal haryana govt schemes
Antyodaya saral portal haryana govt schemes
narinav14
 
2024: The FAR - Federal Acquisition Regulations, Part 41
2024: The FAR - Federal Acquisition Regulations, Part 412024: The FAR - Federal Acquisition Regulations, Part 41
2024: The FAR - Federal Acquisition Regulations, Part 41
JSchaus & Associates
 
How To Cultivate Community Affinity Throughout The Generosity Journey
How To Cultivate Community Affinity Throughout The Generosity JourneyHow To Cultivate Community Affinity Throughout The Generosity Journey
How To Cultivate Community Affinity Throughout The Generosity Journey
Aggregage
 
2024: The FAR - Federal Acquisition Regulations, Part 42
2024: The FAR - Federal Acquisition Regulations, Part 422024: The FAR - Federal Acquisition Regulations, Part 42
2024: The FAR - Federal Acquisition Regulations, Part 42
JSchaus & Associates
 
Border towns and spaces of (in)visibility.pdf
Border towns and spaces of (in)visibility.pdfBorder towns and spaces of (in)visibility.pdf
Border towns and spaces of (in)visibility.pdf
Scalabrini Institute for Human Mobility in Africa
 
CBO's Immigration Projections - Presentation
CBO's Immigration Projections - PresentationCBO's Immigration Projections - Presentation
CBO's Immigration Projections - Presentation
Congressional Budget Office
 
UN SDSN Sustainable Development Report 2024
UN SDSN Sustainable Development Report 2024UN SDSN Sustainable Development Report 2024
UN SDSN Sustainable Development Report 2024
Energy for One World
 

Recently uploaded (20)

一比一原版(utas学位证书)澳洲塔斯马尼亚大学毕业证成绩单一模一样
一比一原版(utas学位证书)澳洲塔斯马尼亚大学毕业证成绩单一模一样一比一原版(utas学位证书)澳洲塔斯马尼亚大学毕业证成绩单一模一样
一比一原版(utas学位证书)澳洲塔斯马尼亚大学毕业证成绩单一模一样
 
G7 Apulia Leaders Communique, June 2024 (1).pdf
G7 Apulia Leaders Communique, June 2024 (1).pdfG7 Apulia Leaders Communique, June 2024 (1).pdf
G7 Apulia Leaders Communique, June 2024 (1).pdf
 
Indira awas yojana housing scheme renamed as PMAY
Indira awas yojana housing scheme renamed as PMAYIndira awas yojana housing scheme renamed as PMAY
Indira awas yojana housing scheme renamed as PMAY
 
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
 
TRUE BOOK OF LIFE 1.15 OF TRUE JESUS CHRIST
TRUE BOOK OF LIFE 1.15 OF TRUE JESUS CHRISTTRUE BOOK OF LIFE 1.15 OF TRUE JESUS CHRIST
TRUE BOOK OF LIFE 1.15 OF TRUE JESUS CHRIST
 
一比一原版(Adelaide毕业证)阿德莱德大学毕业证如何办理
一比一原版(Adelaide毕业证)阿德莱德大学毕业证如何办理一比一原版(Adelaide毕业证)阿德莱德大学毕业证如何办理
一比一原版(Adelaide毕业证)阿德莱德大学毕业证如何办理
 
在线办理(西班牙UPV毕业证书)瓦伦西亚理工大学毕业证毕业完成信一模一样
在线办理(西班牙UPV毕业证书)瓦伦西亚理工大学毕业证毕业完成信一模一样在线办理(西班牙UPV毕业证书)瓦伦西亚理工大学毕业证毕业完成信一模一样
在线办理(西班牙UPV毕业证书)瓦伦西亚理工大学毕业证毕业完成信一模一样
 
一比一原版(theauckland毕业证书)新西兰奥克兰大学毕业证成绩单如何办理
一比一原版(theauckland毕业证书)新西兰奥克兰大学毕业证成绩单如何办理一比一原版(theauckland毕业证书)新西兰奥克兰大学毕业证成绩单如何办理
一比一原版(theauckland毕业证书)新西兰奥克兰大学毕业证成绩单如何办理
 
在线办理美国乔治华盛顿大学毕业证(gwu毕业证书)学历学位证书原版一模一样
在线办理美国乔治华盛顿大学毕业证(gwu毕业证书)学历学位证书原版一模一样在线办理美国乔治华盛顿大学毕业证(gwu毕业证书)学历学位证书原版一模一样
在线办理美国乔治华盛顿大学毕业证(gwu毕业证书)学历学位证书原版一模一样
 
AHMR volume 10 number 1 January-April 2024
AHMR volume 10 number 1 January-April 2024AHMR volume 10 number 1 January-April 2024
AHMR volume 10 number 1 January-April 2024
 
Spending in the 340B Drug Pricing Program, 2010 to 2021
Spending in the 340B Drug Pricing Program, 2010 to 2021Spending in the 340B Drug Pricing Program, 2010 to 2021
Spending in the 340B Drug Pricing Program, 2010 to 2021
 
一比一原版英国阿伯丁大学毕业证(AU毕业证书)学历如何办理
一比一原版英国阿伯丁大学毕业证(AU毕业证书)学历如何办理一比一原版英国阿伯丁大学毕业证(AU毕业证书)学历如何办理
一比一原版英国阿伯丁大学毕业证(AU毕业证书)学历如何办理
 
加急办理华威大学毕业证硕士文凭证书原版一模一样
加急办理华威大学毕业证硕士文凭证书原版一模一样加急办理华威大学毕业证硕士文凭证书原版一模一样
加急办理华威大学毕业证硕士文凭证书原版一模一样
 
Antyodaya saral portal haryana govt schemes
Antyodaya saral portal haryana govt schemesAntyodaya saral portal haryana govt schemes
Antyodaya saral portal haryana govt schemes
 
2024: The FAR - Federal Acquisition Regulations, Part 41
2024: The FAR - Federal Acquisition Regulations, Part 412024: The FAR - Federal Acquisition Regulations, Part 41
2024: The FAR - Federal Acquisition Regulations, Part 41
 
How To Cultivate Community Affinity Throughout The Generosity Journey
How To Cultivate Community Affinity Throughout The Generosity JourneyHow To Cultivate Community Affinity Throughout The Generosity Journey
How To Cultivate Community Affinity Throughout The Generosity Journey
 
2024: The FAR - Federal Acquisition Regulations, Part 42
2024: The FAR - Federal Acquisition Regulations, Part 422024: The FAR - Federal Acquisition Regulations, Part 42
2024: The FAR - Federal Acquisition Regulations, Part 42
 
Border towns and spaces of (in)visibility.pdf
Border towns and spaces of (in)visibility.pdfBorder towns and spaces of (in)visibility.pdf
Border towns and spaces of (in)visibility.pdf
 
CBO's Immigration Projections - Presentation
CBO's Immigration Projections - PresentationCBO's Immigration Projections - Presentation
CBO's Immigration Projections - Presentation
 
UN SDSN Sustainable Development Report 2024
UN SDSN Sustainable Development Report 2024UN SDSN Sustainable Development Report 2024
UN SDSN Sustainable Development Report 2024
 

Gr_new

  • 2. CASE 1: CUSTOMER SERVICE RESPONSE PROGRAM Location: Victoria, British Columbia, Canada Description: In 2004, as part of an initiative to improve customer service, the Engineering Department of the local Victoria city corporation created the Customer Service Response Program to find out how its projects were impacting neighbourhoods. 5 neighbourhoods were assessed through surveys and citizens were asked to provide feedback on engineering department projects. Citizens were asked about their awareness of project scope, information and benefits of projects; interactions with ULB staff and logistical issues regarding signage, access, parking, traffic and cleanliness. Response rates ranged from 15 – 48%, and many recommendations were implemented into future projects. For instance one example is that of project team coordination which ensures that there is a designated staff person to oversee the project from start to finish ……Read More Source: Civic Engagement at The City of Victoria Image from the report on improving civic engagement in Victoria
  • 3. CASE 2: ‘SUVIDHA’ CAMPLocation: New Delhi Municipal Council (NDMC) Description: The ’Suvidha’ Camp is a bi-monthly meeting held on Saturdays at the Palika Kendra aiming to provide information, facilitation and grievances redressal for the benefit of its residents and services users. Officials of different departments in NDMC are present with the citizens to resolve complaints related to various services. ……Read More Source: Team Involve Poster of the ‘Suvidha’ camp at the NDMC Palika Kendra