This document is a resume for William Farrar Strum detailing his work experience from 2014 to 1996 including positions as a substitute teacher, site supervisor, restaurant manager, patient services associate, music director, and sales associate. He has held roles in education, construction, healthcare, performing arts, and retail. His resume demonstrates over 20 years of experience in customer service, operations management, employee training, and artistic performance.

1. William Farrar Strum
220 Hannah Drive– Clinton, MS 39056 - T 601.955.5319 - wmfarrarstrum@gmail.com
Jackson Public School District – Jackson, MS 2014
Substitute Teacher
Substitute teacher position for large public school district. Assigned to high schools throughout the district.
 Present material assigned by the teacher
 Proctor tests and oversee completion of assignments
 Monitor student behaviorand report incidents per schoolpolicy
 Provide coverage as needed for otherduties, i.e. cafeteria duty,bus duty, etc.
Farrar Construction – Clinton, MS 2013 - 2014
Site Supervisor
Supervisor position for 8 member roofing crew. Responsible for overseeing the quality and timeliness of work.
 Acted as liaison with home owners
 Ensured projects began and ended on time
 Maintained the organization and cleanliness of the site
 Purchased supplies as needed
Room Service Renaissance - Ridgeland, MS 2011 – 2013
Manager
New location restaurant management position responsible for daily operations and management of 5 employees.
 Maintained inventory
 Assessed food quality
 Coordinated large delivery orders
 Reconciled accounts payable and receivables daily
 Coordinated billing and payment of orders with Butler Snow
 Maintained staffing coverage
 Distributed payroll
 Procured equipment as needed
 Performed general maintenance
University Physicians - Jackson, MS 2010 - 2011
Patient Services Associate
Academic medical center based patient practice position. Responsible for interfacing with patients, physicians,and
office staff.
 Served as the first point of contact for patients of the Department of Family Medicine via the phone.
 Assessed the needs ofthe patients and triaged the calls according to the guidelines set forth by the practice.
 Scheduled appointments.
 Captured and processed insurance information and informed the patients of possible co-pays ,etc.
Baltimore County Public Schools - Baltimore, MD 2010
Substitute Teacher
Large public schoolsubstitute teacherposition. Assigned to high schooland middle school positions throughout the
county.
 Presented material assigned by the teacher
 Proctored tests and oversaw completion of assignments
 Monitored student behaviorand reported incidents per schoolpolicy
 Provided coverage as needed for other duties, i.e. cafeteria duty,bus duty,etc.

2. Self-Employed Performing Artist – Baltimore, MD 2000 – 2009
Opera, Oratorio, Choral Works
Professional Tenor contracted by area opera companies, orchestras and church organizations to perform.
 Managed multiple projects simultaneously ensuring timely memorization of music, staging,and
performance of works being produced.
 Booked all travel and lodging
 Created marketing materials and mailers
 Handled all manner of correspondence
 Processed accounts payable and receivable
 Received a review in the March 2009 issue of OperaNews
The Cancer Center of Greater Baltimore Medical Center - Baltimore, MD 2006 - 2007
Patient Services Associate
Hospital based oncology program position responsible for maintaining the patient schedules of 5 physicians
 Managed the patient load for the head of the Sidney Kimmel Foundation
 Developed the employee orientation packet detailing the functions of the Cancer Center
 Interacted with 500 patients per week; checking them in, collecting co-pays,verifying their insurance and
scheduling follow up appointments for infusion therapy and doctor’s visits
 Provided voice for the Cancer Center Expressions Voice Menu
 Answered over 200 calls a day on average from physicians and patients
Hunt’s Memorial United Methodist Church - Riderwood, MD 2005 - 2007
Music Director
Well established director position responsible for all musical outreach within the church.
 Planned and led the music for two worship services, hymns, choral works and special music as determined by the
needs of the congregation and the liturgical calendar
 Managed the rehearsal schedules for both the choir and the praise team
 Organized church wide participation for seasonalChristmas and Easter cantatas
 Contracted instrumentalists and solo singers for special services
 Met with the pastorweekly to coordinate the music with the biblical readings for the services
 Selected and directed the music for the annual Youth Service
Associated Administrators, LLC - Sparks, MD 2004 - 2005
Severance Clerk
Employee benefits processing position responsible for calculation and distribution of severance payments to client
employees.
 Prepared severance estimates, including retro pay and benefits, for union employees based on contractualrules
 Proofed coworker estimates for accuracy
 Answered inquiries from union employees regarding their severance benefits and explained their options for
payment
 Wrote correspondence explaining benefits, rights to appeal, etc.
Gap Inc. Store 5602 - Jackson, MS 1996 – 2000
Sales Associate/Register Trainer
National retail clothier position responsible for product sales, customer service and register training for new employees.
 Sold clothing to clientele in a no nonsense approach
 Exceeded daily goals as set forth by management
 Processed shipments of merchandise
 Assisted in the process of floor moves and merchandising
 Trained new associates on policy and procedure of register
 Received payment for private consultation regarding clothing choices
Education
Artist Performance Diploma - Peabody Institute of Johns Hopkins University
Masterof Music - University of Tennessee
Bachelor of Music - Mississippi College