Michael Mañón Boyce has over 15 years of experience in education, customer service, and business development roles. He has worked as a teacher and coach for Winston-Salem/Forsyth County Schools, created new accounts and grew business as a haberdasher, and led interns in direct sales. Boyce developed collaborative learning experiences using technology, coordinated new clubs and programs, and improved systems as an administrator at Wake Forest University. He aims to provide excellent customer service and strategic solutions to clients and students.

1. MICHAEL MAÑÓN BOYCE
2901 Bittersweet RdWinston-Salem, NC 27106336.407.4433michael.m.boyce@gmail.com
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PROFESSIONAL EXPERIENCE
WINSTON-SALEM / FORSYTH COUNTYSCHOOLS WINSTON-SALEM, NC
Public school system for the greater Winston-Salem and Forsyth County area.
Teacher, Coach, Mentor, Club Sponsor June 2004 – May 2007,
June 2010 - Present
Relationship
Development
Training
Workplace
Improvement
 Instructed students in collaborative learning experiences using 21st
century technology and
skills that correlates to high employability expectations
 Coachedmen’s and women’ssoccer over three winning seasonsat North Forsyth and Reagan
High Schools.
 Coordinated the inception of Reagan High School’s first Key Club.
 At the Kingswood School, ran the planning for the Title 1 summer enrichment for the Day
Treatment and residential students.
 Mentor for the Carver High School First Robotics competitive team which gives students the
opportunity to design, build and compete with robots in a world-wide team event.
 Worked on the team to start two brand new schools to the Winston-Salem/Forsyth County
School system.
 As an experienced teacher at Carver High School, observed and mentored two staff members
in the quality of instruction as well as improving student relationships.
 Trained volunteers and coordinated activities through the chamber of commerce as the
volunteer coordinator for the Kingswood School.
 Worked alongside peerson the School Improvement Teamat the Kingswood School to create
a safe and productive working environment for students and staff.
 Brought in over $10,000 in funds from vendors and corporate sponsors to the Kingswood
School and the Childrens’ Home to support our institution and for projects ranging from
teacher appreciation to re-carpeting the auditorium
 Using Google Drive, OneDrive, and Dropbox created a collaborative environment for peers
to share information and give advice on the success of various lessons.
WAKE FOREST UNIVERSITY WINSTON-SALEM, NC
Private University in Winston-Salem, NC.
Systems Administrator, Assoc. June 2014 – August 2014
Customer
Service
Process
Improvement
 Successfully resolved over 150 incident tickets in 8 weeks of employment.
 Closely worked with System Admin leadership and the university help desk to improve
working relations and shared processes between the two entities to better serve the end user.
 Communicated with usersto determine the nature of their requestand return a timely response
given the nature of each unique issue.
 Informed Human Resources of discrepancies in the information from their offices and
suggested possible changes to improve processes in the future.
 Created and implemented a unique script to locate unwanted guest accounts that are currently
attached to former employees.
 Updated the graphical monitoring system to track traffic levels with up to twice the accuracy.

2. MICHAEL MAÑÓN BOYCE
2901 Bittersweet RdWinston-Salem, NC 27106336.407.4433michael.m.boyce@gmail.com
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THE TOM JAMES COMPANY WINSTON-SALEM, NC
Quality custom and ready-made clothing meeting clients in their home or office.
Haberdasher, Executive Clothier November 2009 – April 2010
Business
Development
Client
Retention
 Created over 50 new accounts through referrals, networking and cold calling
 Achieved a base of over 120 clients and grew the office as a whole by ten percent
 Organized and executed our first trunk show for the office in over 5 years which brought in
over $100,000 in business.
 Given the assignment to look over the inactive accounts that had not done any business with
the company in over 5 years.
 Converted over 40% of the inactive clients to continue to do business with the Winston-
Salem office.
FORSYTH COUNTRYCLUB WINSTON-SALEM, NC
Private club and golf course since 1910.
Bartender, Short Order Cook,Service Personnel May - August 2010 – 2013,
2015 – 2016
Customer
Focused
 Responsible for taking and delivering member orders. Focused on recalling members’
previous historical preferences,and suggesting new possibilities based on inclinations and
strategic marketing.
 Facilitated with coworkers in bringing in over $2 million in revenue in food and beverages
at the pool-side bar and snack bar, and half-way house on the golf course.
 Handled member accounts as well as cash orders with zero discrepancies over the six
summers working in the service arm of the club.
 Corrected any mistakes made in the ordering or delivering of product in a timely and
professional manner
THE SOUTHWESTERN COMPANY NASHVILLE, TN
Summer internship program for college students to run their own business of direct sales over the summer months.
Haberdasher, Executive Clothier November 2009 – April 2010
Business
Development
Team
Management
Account
Supervision
 Over the course of a summer, relocated to a city in the United States,established a business
asan independent contract. Personally handled all sales, collection and delivery of products.
 Created $200,000 in business as a college intern student during six summers.
 Built relations over the course of three months to get referrals from customers to other
families that could use the services I wasproviding by becoming a relative expertin my field
in a short time. Learning what I could about each school system; who the tough teachers
were,what topics they could expect to cover that year in school, even what their first tests
were going to be on. In essence being more than just a book peddler, being a resource for
these parents and students.
 Led teams that sold over $135,000 in retail sales in areas where little to no previous business
existed during my last two summers.
 Converted over 40% of the inactive clients to continue to do business with the Winston-
Salem office.
 Over the course of two summers, was accountable for the sales and distribution of supplies
for all of the sales personnel. At the end of each summer credited with the remainder of the
unused supplies and charged for all supplies sold in the field
 In the last two summers in the field, was responsible for the collection, recording and
communicating to the office in Nashville, all weekly stats for the entire team.

3. MICHAEL MAÑÓN BOYCE
2901 Bittersweet RdWinston-Salem, NC 27106336.407.4433michael.m.boyce@gmail.com
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EDUCATION AND COMMUNITY INVOLVEMENT
APPALACHIANSTATE UNIVERSITY
Bachelor of Science Degree in Mathematics, Secondary Education, May 2004
Member, Treasurer,President, Alpha Phi Omega Service Fraternity.
BOONE, NC
FORSYTH TECHNICALCOMMUNITYCOLLEGE
Certificate for Database Management,May 2016
WINSTON-SALEM, NC
REYNOLDA CHURH, EPC
Elementary Large Group Leader and Program Development (2009-present)
Active member (2006-present)
WINSTON-SALEM, NC
ADDITIONAL INFORMATION
Proficient with C++, Perland Bash scripting, RHEL5 and RHEL6 server engines and Microsoft Office Suite.
Strong experience with VMWare and VBox virtual machines
Strong Knowledge of Best Common Practices and Disaster Recovery.
Working knowledge of PowerShell, Active Directory, AGDLP role-based access controls, DNS, and DHCP
Successfully completed the CERTL certification for teaching by Problem-Based Learning (2010).
Eagle Scout and Vigil Honor Award recipient from the Order of the Arrow.
Enjoy running, reading, and golf.