1. Kathryn K. Conger-Bickham(Kathy)
924 NE Emily Lane
Lee’s Summit, MO 64086
913-302-3395
Kkcb99@hotmail.com
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OBJECTIVE
Restaurant Service Manager with over twenty years in the restaurant management industry. Broad
knowledge in educating staff, coaching, Micros, and working under severe time constraints to manage a
staff of 100+ on a daily basis. Interested in pursuing a similar or higher level management position that
will allow me to expand your business even further.
WORK EXPERIENCE
Restaurant Service Manager
May 2005 – November 2013
New Theatre Restaurant | Overland Park, Kansas
Restaurant/ Food Services
Food and Beverage Services-Director
June 1997 - April 2005
Pierpont's LLC | 112 Pershing, KC, MO 64112
Restaurant/ Food Services
Operating cost of bar inventory
Ordered, received, and managed liquor (and many non-alcoholic) cost ratios in the restaurant
EDUCATION
Texas Christian University | Fort Worth, Texas- Associate Degree, Pre-Medicine and Nursing, August
1980 - May 1983
University of Missouri- Kansas City | Kansas City, Missouri -Various College Coursework Completed,
Medicinal and Pharmaceutical Chemistry, Psychiatry, August 1983 - May 1983
University of Colorado, Boulder- Emergency Medical Technician License- December 1987-
Licensed EMT for the state of Colorado, primarily serving the Boulder/ Longmont/ Denver metro
areas
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SKILLS
Customer Relationship Management Expert
Customer Care
Wine Knowledge and Training
Expert
Expert
Computer Diagnostics and Repair Expert
Organization and Time Management Expert
Management Training Expert
Interdepartmental Organization and
Communication
Expert

2. PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
PEO Chapter F, Kansas City (17 years)
Professional Business Women of America (15 years)
National Alumni Board, Texas Christian University
Delta Delta Delta Sorority, Texas Christian University
Head Tennis Coach and Head Counselor, Kanakuk Kamps, Branson, MO. 1980-1985
Greater Kansas City Bartender Association since 1986
HONORS & AWARDS
435 Magazine, featuring top Kansas City female mixologists (2004)
Employee of the Year, Fedora Café/ Gilbert Robinson Corporation (1987)
President, vice president, secretary, treasurer, yearbook and newspaper art editor; tennis, volleyball, drill
and cheerleading teams throughout junior high, high school and college
CAREER HIGHLIGHTS
Have opened, ordered, inventoried, and run several major high-end restaurant corporations, bettering the
liquor and food costs in each one by over 20% overall. Have raised service staff sales average by over
32% over the last eight years by providing education, coaching, mentoring, and supervisory assistance to
surpass company expectations.
Have raised service score averages by 28% over the last eight years by providing education, coaching,
mentoring, and supervisory assistance to surpass company expectations.
As an hourly employee, was elected employee of the month six times, high sales earner eight times, and
employee of the year once.
REFERENCES
Terry Bickham
Director of Energy Services and Solutions, Trane/ Ingersoll Rand
816-853-0082
terrybickham88@hotmail.com
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