1. GRETEL YOUNG
230 Broadmeadows Blvd., Columbus, Ohio 43214 H: 614-468-1859 C: 614-638-0224
gretel.young@franklin.edu
PROFESSIONAL SUMMARY
Motivated customer-service professional who thrives in a collaborative, client-centered workplace.
WORK HISTORY
Office Associate, 06/2014 to Current
Williams Lea onsite at Baker Hostetler, LLP — Columbus, Ohio
 Providing electronic redaction and editing to lawyers and to the legal support team
 Coordinating mail delivery and pick-up for legal staff
 Supporting the hospitality team
 Creating, copying, and digitally editing documents for court exhibits in MSWord, MS Excel, MS
PowerPoint, and Adobe
Adjunct Instructor, 03/2010 to Current
Franklin University — Columbus, Ohio
 Teaching a diverse group of adults first-year composition in an urban environment.
 Working with students to master the demands of research and writing in academia.
 Introducing students to on-line writing resources and helping them improve their use of technology as a
learning tool.
Mortgage Support Agent, 08/2011 to 12/2012
J.P. Morgan Chase
 Assisting mortgage loan applicants, loan officers, loan processors, and closing companies with
excellent customer service throughout the entire mortgage application and closing process.
 Interacting with clients and coworkers at every step of the loan process.
 Coordinating the efforts of our fellow team members, collecting and verifying documentation necessary from
loan applicants.
 Understanding legal requirements for each state, remaining current loans available under the current presidential
administration, faxing, correcting, and compiling documents, and providing excellent customer service in a fast-
paced office environment.

2. 2
Cafe Supervisor, 08/2008 to 07/2009
Seattle's Best Coffee Cafe — Columbus, Ohio
 Supervising cafe employees.
 Training cafe employees.
 Opening and closing cafe.
 Maintaining sales records.
 Complying with all health codes and implementing corporate standards.
Crew Leader, 11/2007 to 03/2008
 Volunteers of America Store — Columbus, Ohio
 Managing production and floor employees.
 Training and supervising production and floor employees.
 Opening and closing store.
 Maintaining sales records, ordering supplies, and supervising volunteers and adults who were completing
community service hours.
 Evaluating and pricing donations.
Teacher and Tutor, 01/2007 to 06/2007
Gahanna-Jefferson Public Schools — Gahanna, Ohio
 Teaching Ohio curricula in all subjects to students under house arrest and in home study programs.
 Providing remedial courses in English Literature to students who had previously failed regular course
 Collaborating with staff and administration to maintain safe learning environment for Gahanna-
Jefferson students.
Substitute Instructional Assistant, 11/2006 to 06/2008
Columbus City Schools — Columbus, Ohio
 Assisting special-needs and behaviorally-disabled public school students.
 Establishing and maintaining a safe learning environment for fellow students, staff, and administrators.
 Collaborating with classroom teachers to implement Ohio curricula for special-needs and behaviorally-
disabled students.
EDUCATION
Ph.D. English, December 1995 - The Ohio State University - Columbus, Ohio
M.A. English, May 1988 - The Ohio State University - Columbus, Ohio
B.A. English, December 1987 - The Ohio State University - Columbus, Ohio