William Fisher is seeking a career utilizing his 15 years of experience in customer service, retailing, and management. He has held several roles in the grocery and food service industries, most recently as a Brand Ambassador for Sleep Number where he provides customer service and troubleshoots product issues. Prior to that, he was Grocery Department Manager at Lakewinds Food Co-op where he oversaw a department with $9 million in annual sales. He also has experience supervising staff and inventory management from his roles as Grocery Department Supervisor and Receiving Clerk at Lakewinds Natural Foods. Fisher holds a Bachelor's degree in Mass Communications from Winona State University.

1. William Fisher
8728 N Maplebrook Circle Brooklyn Park, MN 55445 952-201-0860 fisherbill00@gmail.com
Objective A career utilizing my experience in customer service, retailing
and management.
Experience Sleep Number Brand Ambassador
February 2016-Present Sleep Number Company, Plymouth, MN
 Provide high level customer service
 Trouble shoot product issues
 Assist customers in setup of technical equipment and bed
component parts
 Warranty replacement
 Component Part shipment tracking
 Exchange and Refunds
 Home Delivery Scheduling
Grocery Department Manger
August 2013-Dec. 2015, Lakewinds Food Co-op, Minnetonka, MN
 Responsible for oversight of the Grocery Department of the
Minnetonka Store accounting for $9Million in department sales,
 Budgeting and forecasting
 Merchandising
 Inventory Control and Management
 Logistics
 Team Focus and Development
Grocery Department Supervisor
April 2013-August 2013 Lakewinds Natural Foods, Minnetonka, MN
 Supervise a staff of 10-16
 Maintain Staff Schedule
 Merchandise and create product display and planning
 Inventory Management
 Product Ordering
 Staff training and development
Receiving Clerk
August 2012-April 2013 Lakewinds Natural Foods, Minnetonka, MN
 Receive and Process store shipments
 Track Inventory
 Maintain Store Logistics
 Maintain relationships with vendors
Secure store credits
Store Transportation Support Driver
August 2010-August 2012 Lakewinds Natural Foods, Minnetonka,
MN
 Responsible for product logistics between stores.
 Responsible for Bakery shipments to the Minnetonka School
District
 Assist special store projects and store maintenance.

2. William Fisher
8728 N Maplebrook Circle Brooklyn Park, MN 55445 952 201-0860 fisherbill00@gmail.com
Delicatessen Supervisor
January 2008-August 2010 Lakewinds Natural Foods, Minnetonka, MN
Supervise deli staff. Maintain safe food conditions and guest relations.
Performed closing duties when asked.
 Create an appealing product display. Creation of labeling and signage.
 Maintain cost controls of inventory and waste.
 Maintain vendor relations and staff scheduling.
 Handle special orders including those of special dietary needs.
 Kitchen prep work and food preparations. Oversight of pizza production
operations.
Food and Beverage Manager
July 2005-November 2007 Chanhassen Dinner Theatres, Chanhassen, MN
Hired, scheduled and coordinated the training and maintenance of a 60
member serving assistant team. Managerial oversight of other staff.
 Handle guest requests and concerns.
 Established food quality controls and timely execution at a high volume.
 Maintain configured and operated company’s point-of-sale system.
 Worked with vendors and maintained margin and controls.
 Performed closing manager responsibilities.
Bartender
October 1997-July 2005 Chanhassen Dinner Theatres, Chanhassen, MN
 Mixed beverages for public, restaurant staff and private parties.
 Maintained high level customer service and guest relations; Staff training,
scheduling and vendor order placement.
Flow Team Member
June 1989-September 1997 Target, Edina, MN
 Merchandised movie and music area for the store.
 Merchandise replenishment, pricing, inventory and handling.
 Trained Peers
Vice Chairman
June 1994-1995 Minnesota State University Student Assn. St. Paul, MN
 Representative and spokesperson for 57,000 students in the Minnesota
State University system. Lobbied legislation on a state and federal level.
 Managed organizational committees and oversight of $300,000 annual
budget.
 Columnist for the Monitor, MSUSA’s publication for higher education.
 Chairman of the Penny Fellowship Scholarship Advisory Board.
Coordinated fundraising efforts, including the Penny Fellowship Dinner
and Penny Fellowship Golf Scramble.

3. William Fisher
8728 N Maplebrook Circle Brooklyn Park, MN 55445 952 201-0860 fisherbill00@gmail.com
Education Winona State University, Winona, Minnesota
1995 B.A. Mass Communications: Public Relations; minor Political Science
Normandale Community College, Bloomington, Minnesota
1992 A.A. Liberal Arts
John F. Kennedy Senior High School, Bloomington, Minnesota
1989 High School Diploma
Other Completed National Co-op Grocer’s Association Specialized Training
Retail Basics 101, Merchandising and Store Conditioning
Retail Basics 102 Managing Key Indicators
Retail Basics 103, Supervision and Team Building
Attendee to Rising Stars I & II Natural Foods Grocers Seminar
Powers Ridge Homeowners Association, Board Member 2010-
2014
2013 Board President
Pi Lambda Phi Fraternity Minnesota Kappa Chi
Pi Lambda Phi Public Relations Chair 1995
Public Affairs Programming Director KQAL-FM Radio 1994-95
References References are available on request.