1. Jeff, Fallowfield
619 Turtle creek south dr. APT 9
Indianapolis, IN 46227
Email: jfallowfield@msn.com
815-302-6003
IT/internet security Keeping our valuable data secure and confidential and our servers running at top
speed is crucial to the success of our bottom line. Seeking a challenging position that allows me to
perfect my skills in the field of IT. I want to work with a progressive organization where I can utilize
my knowledge and skills for the mutual benefit of the company and myself.
Over 10 years of Windows technical support experience setting up systems and maintaining
network and peripheral devices. Certified in Microsoft & CompTIA and eagerto move forward
in a Network / Server Administration career.
Skills Summary
 CompTIA NET+, MTA Networking Fundamentals, CompTIA A+, MTA (Windows Server
Administration Fundamentals), MTA (Security Fundamentals)
Break/Fix Troubleshooting WiFi Management
Virtualization Server Management
2008r2/2012r2
Mobile IT
Remote Desktop Networking Software Installation
Virtualization –
VMWARE & HyperV
RAID configuration Active Directory / Group Policy
Education
My Computer Career – Information Technology Training Graduate
Certifications in progress are: CompTIA Server+, MTA (Windows Client Operating System),
MCP Microsoft Windows 7, Mobility+, CCENT (Cisco Certified Entry-Network Technician),
Security+, Microsoft Security Fundamentals
IT Employment History
FoxConn Plainfield, IN
Tier 2 IT support 11/15-Present
 Utilized Remote Desktop, Server maintenance
 Support 10 Production lines, Shipping docks, Office personal
 Remote desktop assistance, System deployment, Troubleshooting network issues
 Switch and Cable management
Bell Techlogix Indianapolis, IN
Tier 1 Help Desk 09/15-11/15
 Diagnosed, troubleshot, and resolved hardware, software, and other network and system
problems.
 Configured, monitored, and maintained email applications and virus protection software
 Manage and reviewed open trouble tickets daily
 Utilized Remote Desktop, Server maintenance
 Phone and desktop support

2. Moorehead Communications Indianapolis, IN
IT Acquisition (short term Project) 08/15-08/15
 Diagnosed, troubleshot, and resolved hardware, software, and other network and system
problems, and replace defective components when necessary
 Configured, monitored, and maintained email applications and virus protection software
 Implemented and provided technical support for voice services and equipment
 Utilized Remote Desktop, POS, Router, Subnetting, and IPAddressing
J@M CCTV Indianapolis, IN
Computer Technician 01/08-5/10
 Tested, maintained, and monitored computer programs and systems, including coordinating the
installation of computer programs and systems.
 Troubleshot WIN (XP and Vista), installed Anti-spyware
 Expanded and modified systems to serve new purposes or improve work flow.
 Manage and reviewed open trouble tickets daily.
Computer Medic Indianapolis, IN
Owner/Operator 06/01 – 01/09
 Answered telephone calls to assist users with remote desktop applications
 Responded to program error messages by finding and correcting problems.
 Diagnose and repair (Win XP)desktops, laptops and peripheral devices
 Perform installation, diagnosis and repair of all computer systems
 Troubleshoot computer hardware and software installations
 Take apart and re-assemble computer systems as required
J Smith Camera’s Indianapolis, IN
Computer Technician 06/06 – 01/08
 Answered user inquiries regarding computer software and hardware operation to resolve
problems
 Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software
 Installed and performed minor repairs to hardware, software, or peripheral equipment,
following design and installation specifications
Management Experience
Dollar General Indianapolis, IN
Assistant Store Manager 11/14-04/15
 Provided customer service by greeting and assisting customers and responding to customer
inquiries and complaints
 Directed and supervised employees engaged in sales, inventory-taking, reconciling cash
receipts, or in performing services for customers
 Inventoried stock and reordered when inventory dropped to a specified level