Lourdes Morales is seeking an administrative or customer service position where she can utilize her bilingual abilities, communication skills, and interpersonal skills. She has over 15 years of experience in office management, customer service, and administrative roles. Currently, she is pursuing a Master's degree in Psychology from the University of Rhode Island while maintaining fluency in Spanish.

1. 140 DODGE STREET, APT 204, PROVIDENCE RI 02907
401-219-9343
E-MAIL ADDRESS: NEWYORICANDIVA@HOTMAIL.COM
LOURDES MORALES
OBJECTIVE
To obtain a rewarding position while utilizing my bi-lingual abilities
and communication and interpersonal skills in an administrative or
customer satisfaction setting.
EDUCATION
2012- Present University of Rhode Island Kingston, RI
Student in Master’s Degree Program in Psychology
1997-2000 Community College of RI Providence, RI
Associate Degree in General Business. Minor in Computers
SKILLS/LANGUAGES
 Proficient in Microsoft Office/Works
 Ability to work well with other or independently
 Great organizational skills and editing skills
 Management and Time Management skills
 Fluent in Spanish
 A/P, A/R and other financial skills
EMPLOYMENT
2013 AAA (American Automotive Association) Providence
Call Counselor/Roadside Assistant Representative
 Inbound call center representative
 Assisted club member with all aspect of the motor club
 Raised revenues by adding membership to club
 Assisted with travel plan for club members
 Instructed club member of emergency procedure and dispatched
necessary rescue vehicle

2. 2009-2010 Providence Housing Authority Providence RI
Administrative Clerk/Office Manager
Organized and distributed incoming postal, intra-office and e-mails.
 Updated new tenant information/Check daily fax transmission
 Schedule appointment, meeting and inspections.
 Assist with third party notification and income verification
 Updated HUD/PHA policies as required by law
 Intake complaints/concerns and made recommendation to
improve/resolve complaints/concerns
2006-2009 Croce Electric Company Warwick, RI
Office Manager/Customer Service Representative
 Accounts Payable and check runs
 Coding and Invoicing
 Meet and greet customer
 Responsible for in-bound and out-bound calling
 Help customers with any problems that arise.
2005-2006 International Institute of RI Providence, RI
Office Manager/Customer Service
 Assisted w/ Refugee Resettlement
 Assisted in client’s reception and placement
 Assisted w/ client’s job placement
 In-bound out-bound calls
 Problem solving and troubleshooting
 General networking with other companies and institutions.
 Assisted with Spanish speaking clients
 V.I.S.T.A.
2004-2005 KAYZAC/HVAC Johnston, RI
Office Manager/Administrative Assistant
 Responsible for hiring and scheduling of staff
 Implemented training courses for new recruits
 Problem solving and troubleshooting
 Responsible for in-bound and out-bound calls

3. 1998-2003 Volunteers in Prov. School. Providence, RI
Director of Parent Networking
 Responsible for overseeing telephone information system for the
school department in collaboration with V.I.P.S.
 Provide support for families, both English speaking and Spanish
speaking.
 Knowledgeable of community resources, i.e. early intervention,
spec. ed., I.E.P.’s, Housing inquiries, Medical supplies acquisition,
etc.
 Collected and interpreted demographic information for statistical
purposes.
REFERENCES
Furnished Upon Request