Fagr Hassan Abd El ghany is seeking a challenging position that utilizes her academic background in Chinese studies from Ain Shams University and interpersonal skills developed through her work experience. She has worked as an administrative assistant and senior technical support representative, and also taught at Manart el mostaqbal school. Fagr has strong English and Chinese language skills as well as excellent computer skills in Microsoft Office. Her personal skills include the ability to work under pressure, multi-task, grasp new technology easily, and be self-motivated and persistent.

1. Fagr Hassan Abd El ghany
10 Taaseem El Laselki from EL Nasr street New Maadi,
E-mail:fagr.hassan2013@gmail.com
Career Objective:
Seeking a challenging position in a reputable company where my academic
background and interpersonal skills are well developed and utilized.
Education:
• Bachelor’s Alsun from Ain Shams University
• Department : Chinese
• Grade: Good
• Graduation year : 2011
Courses:
• Human resources for Non-Professionals by BPS (British psychology Society),
PMI (Project Management institute), ISO 9001-2008 contain:
• Identify current issues in the human resource field and the changing
role of supervisors and managers in terms of HR functions.
• Write job specifications and identify core competencies.
• Apply methods of finding, selecting, and keeping the best people
using behavioral description interviewing techniques.
• Get new employees off to a good start.
• Understand compensation and benefits.
• Maintain healthy employee relations.
• Make performance appraisals a cooperative process.
• Strategic Human Resource Management
• Labor Law and Social Insurance
• Basic Business Skills Program (BBS), Sponsored by New Me - For Human
Relations & Training Development contains:
• Business Administration Diploma (BAD) :
• Management Skills
• International Marketing
• Human Resources Management
• Customer Services Skills
• Sales Skills

2. • Developed Language and Computer skills
• Enhanced Presentation & project development skills
• Communication skills course
• Problem solving & decision making
• Time management
•conversation and translation at Chinese studies in ministry of culture
Cairo& Chinese Cultural Center Egypt
•English
Work Experience:
• Al Zeinah commercial agency
Tittle: administrative assistant
Job responsibilities:
Created weekly and monthly reports about (attendance & absence &excuses for
employees)
Created Report about shipment goods and follow up with shipment company
(DHL)
Created PowerPoint presentations used for business development.
Produce and distribute correspondence letters, mails. Faxes and forms
Contacting /follow up and receive calls
Screening CV
• Link dot Net ( Orange group) (June 2013 till February 2016):
Tittle: Senior technical support second line:
Job responsibilities
Resolve customers’ complaints and handle effectively the needs of the customers
Increase customer satisfaction
Coaching and assisting the newly hired representatives
• Teacher at Manart el mostaqbal school From Aug 2012 till May 2013
Language Skills:
Native language Arabic
English: Very Good command of both written and spoken
Chinese: Very Good command of both written and spoken
Computer Skills:
Excellent in Microsoft office
Personal Skills:
Ability to work under pressure
Multi-tasking gained from last jobs nature and tasks
Ability to grasp the new technology easily

3. Self-motivated and persistent
Personal information:
Date of Birth: 31/8/1990
Gender : female
References:
All references available at request