Marwa Hassan Abu-Serie is seeking a challenging position that allows her to utilize her experience and education. She has a bachelor's degree in economics from Cairo University and over 5 years of work experience in sales, customer service, and human resources roles. Her experience includes working as an account advisor, sales representative, and human resources assistant. She is skilled in communication, problem-solving, and technical writing.

1. ١
7Mohamed El Kashef st, KorneshEl-Maadi
• MOBILE: (010) 20521766- (011) 11710727
• E-MAIL: Marwa.hassanabouserie@outlook.com
M A R W A H A S S A N A B U - S R E I
OBJECTIVE
Innovative seeks to contribute relevant experience and education background in a challenging position, where
creative ideas can be fully developed into software and hardware products.
PERSONAL INFORMATION
 Marital Status; Single
 Date Of Birth: October, 29.1989
 Nationality: Egyptian.
EDUCATION
Cairo University, Faculty of Economics and political science (2010)
B.Sc. Economics.
 Overall Grade : Good.
WORKING EXPERIENCE
Pc-link Company ( January.2015/Till now) Sales Representative
 Services existing accounts, obtains orders, and establishes new accounts by planning and organizing
daily work schedule to call on existing or potential sales outlets and other trade factors.
 Submits orders by referring to price lists and product literature.
 Resolves customer complaints by investigating problems; developing solutions; preparing reports;
making recommendations to management.
 Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
Raya Contact Center ( January.2013/Oct 2014 ) Account Advisor
 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information; researching, locating, and providing information.
 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
 Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

2. ٢
EL-Manal LANGUAGE SCHOOL ( April.2012/Oct.2012) HR Assistant
 working closely with various departments, increasingly in a consultancy role, assisting line managers
to understand and implement policies and procedures;
 promoting equality and diversity as part of the culture of the School;
 liaising with a wide range of people involved in policy areas such as staff performance and health and
safety;
 recruiting staff - this includes developing job descriptions and person specifications, preparing job
adverts, checking application forms, shortlisting, interviewing and selecting candidates;
EL-Aliaa LANGUAGE SCHOOL ( Jan.2011/Dec.2011) HR Assistant
 working closely with various departments, increasingly in a consultancy role, assisting line managers
to understand and implement policies and procedures;
 promoting equality and diversity as part of the culture of the School;
 liaising with a wide range of people involved in policy areas such as staff performance and health and
safety;
 recruiting staff - this includes developing job descriptions and person specifications, preparing job
adverts, checking application forms, shortlisting, interviewing and selecting candidates;
TRAININGS
 "Suez Canal Bank" for 4 years in customer cares service.
 "Alico Insurance Company" at April 2009.
EXTRACURRICULAR ACTIVITIES
 Member of student union for 4 years from 2006 to 2010.
 Member of organization committee of employment fair for 4 years at university.
 Member of organization committee of graduation day for 4 years.
 Member of organization committee of excellence day.
 Delegate in many models in the faculty such as people's assembly, ALMUN, and model STP at
faculty of engineering.
 Member of friend's environment group and Charity Group University.
 Participated in some of the activities with Resala Charity Foundation.
COURSES
 HR diploma.
 English conversation course in ASEB academy.
 ICDL Course.
 English course at faculty of Art.
 Attended course on "Introduction on Malaysian studies" conducted by the department of
Malaysian studies of the center for Asian studies in the faculty of Economics.

3. ٣
LANGUAGES
 Arabic: Mother Tongue.
 English: very good reading/writing/speaking skills.
SKILLS
 Strong problem isolation and solving skills.
 Well-developed communication skills.
 Well-developed technical writing skills.
 Creative, self-confident, risk-taking while being responsible.
 Enthusiastic and able to concentrate under high-pressure circumstance.
REFERENCES
REFERENCES FURNISHED UPON REQUEST