Jill	
  Hopke	
  
	
  
@jillhopke	
  
Extending	
  Reach	
  Through	
  Social	
  
Media	
  	
  
 
	
  
	
  
Workshop	
  Overview	
  
	
  	
   	
  Social	
  Media	
  and	
  News	
  In	
  the	
  United	
  States	
  	
  
	
  	
   	
  “Content	
  Shock”	
  and	
  Rise	
  of	
  Mobile	
  
	
  How	
  to	
  rise	
  above	
  the	
  noise?	
  
	
  “Social	
  Listening”	
  with	
  Crimson	
  Hexagon	
  	
  
	
  “Design	
  Thinking”	
  for	
  User-­‐Centered	
  News	
  
Smartphone	
  and	
  Tablet	
  Device	
  Ownership	
  Rising	
  
Pew.	
  (2015).	
  Technology	
  Device	
  Ownership.	
  	
  
Source:	
  h?p://www.pewinternet.org/2015/10/29/technology-­‐device-­‐ownership-­‐2015/	
  	
  
News	
  on	
  Facebook	
  and	
  Twi?er	
  
Pew.	
  (2015).	
  The	
  Evolving	
  Role	
  of	
  News	
  on	
  TwiSer	
  and	
  Facebook.	
  	
  
Source:	
  	
  	
  Source:	
  h?p://www.journalism.org/2015/07/14/the-­‐evolving-­‐role-­‐of-­‐news-­‐on-­‐twi?er-­‐and-­‐facebook/	
  	
  	
  
High	
  Engagement	
  in	
  Niche	
  PlaQorms	
  
Source:	
  
h?p://www.journalism.org/2016/02/25/seven-­‐in-­‐ten-­‐reddit-­‐users-­‐get-­‐news-­‐
on-­‐the-­‐site/	
  	
  
Upward	
  Trend	
  of	
  Mobile	
  Content	
  
Pew.	
  (2015).	
  State	
  of	
  the	
  News	
  Media	
  2015.	
  	
  
Source:	
  h?p://www.journalism.org/2015/04/29/state-­‐of-­‐the-­‐news-­‐media-­‐2015/pj_2015-­‐04-­‐29_sotnm_overview_01/	
  	
  
The	
  Rise	
  of	
  Long-­‐Form	
  Content	
  
TwiSer	
  users	
  
spend	
  more	
  
Ume	
  with	
  
content,	
  
compared	
  to	
  
Facebook	
  
Source:	
  
h?p://www.journalism.org/
2016/05/05/4-­‐cellphone-­‐news-­‐users-­‐
spend-­‐the-­‐most-­‐Xme-­‐reading-­‐long-­‐
form-­‐content-­‐when-­‐arriving-­‐at-­‐an-­‐
arXcle-­‐from-­‐an-­‐internal-­‐link-­‐least-­‐
Xme-­‐when-­‐arriving-­‐via-­‐a-­‐social-­‐
network/	
  	
  
Long-­‐Form	
  Gets	
  More	
  Mobile	
  Engagement	
  
TwiSer	
  users	
  
spend	
  more	
  
Ume	
  with	
  
content,	
  
compared	
  to	
  
Facebook	
  
Source:	
  
h?p://www.journalism.org/
2016/05/05/long-­‐form-­‐reading-­‐
shows-­‐signs-­‐of-­‐life-­‐in-­‐our-­‐mobile-­‐
news-­‐world/	
  	
  
How	
  U.S.	
  Adults	
  Get	
  News	
  on	
  the	
  	
  
2016	
  PresidenUal	
  ElecUon	
  
“Most	
  helpful”	
  news	
  sources,	
  vary	
  by	
  age	
  
TwiSer	
  users	
  
spend	
  more	
  
Ume	
  with	
  
content,	
  
compared	
  to	
  
Facebook	
  
Source:	
  
h?p://www.journalism.org/
2016/02/04/the-­‐2016-­‐presidenXal-­‐
campaign-­‐a-­‐news-­‐event-­‐thats-­‐hard-­‐
to-­‐miss/	
  	
  
Facebook	
  for	
  PoliXcal	
  News	
  
TwiSer	
  users	
  
spend	
  more	
  
Ume	
  with	
  
content,	
  
compared	
  to	
  
Facebook	
  
Source:	
  
h?p://www.pewresearch.org/fact-­‐
tank/2016/05/12/liberal-­‐democrats-­‐
most-­‐likely-­‐to-­‐have-­‐learned-­‐about-­‐
elecXon-­‐from-­‐facebook/	
  	
  
Why	
  do	
  people	
  share	
  online	
  and	
  
social	
  content?	
  
Social	
  Sharing	
  for	
  the	
  InformaXon	
  Age	
  
New	
  York	
  Times	
  MarkeUng	
  Study	
  (n.d.).	
  Retrieved	
  from	
  
hSp://nytmarkeUng.whsites.net/mediakit/pos/	
  	
  	
  
Why	
  do	
  people	
  share?	
  
New	
  York	
  Times	
  MarkeUng	
  Study	
  (n.d.).	
  Retrieved	
  from	
  
hSp://nytmarkeUng.whsites.net/mediakit/pos/	
  	
  	
  
Types	
  of	
  social	
  sharing	
  pracXces	
  
New	
  York	
  Times	
  MarkeUng	
  Study	
  (n.d.).	
  Retrieved	
  from	
  
hSp://nytmarkeUng.whsites.net/mediakit/pos/	
  	
  	
  
“Through	
  social	
  media,	
  news	
  is	
  resurfacing	
  as	
  a	
  
social	
  experience,	
  shared	
  by	
  word	
  of	
  month	
  
between	
  friends,	
  relaUves	
  and	
  strangers…	
  
	
  
Facebook,	
  TwiSer,	
  YouTube	
  and	
  the	
  myriad	
  	
  
of	
  other	
  services	
  resonate	
  with	
  the	
  	
  
basic	
  human	
  urge	
  to	
  be	
  social.”	
  	
  
Alfred	
  Hermida,	
  Tell	
  Everyone	
  (p.	
  5)	
  
Good	
  Content	
  Doesn’t	
  Cut	
  it	
  
Anymore	
  
Content	
  Strategy	
  in	
  3	
  Digital	
  “RevoluXons”	
  
	
  
① Presence	
  
	
  
② Discover	
   ③ UXlity	
  
Late	
  1990’s	
  (era	
  of	
  
AOL,	
  Netscape,	
  Prodigy)	
  
Having	
  a	
  website	
  was	
  enough	
  
Search	
  Engine	
  OpXmizaXon	
  (SEO)	
  
Make	
  your	
  content	
  accessible	
  and	
  
people	
  will	
  find	
  it	
  
Social	
  and	
  mobile	
  tech	
  
“Micro-­‐moments”	
  in	
  	
  
Google	
  speak	
  
Help	
  someone	
  do	
  something	
  
Sharable	
  content	
  key	
  
	
  	
  	
  	
   	
  	
  Schaefer,	
  M.	
  W.	
  (2015).	
  The	
  content	
  code.	
  
	
  @markwschaefer	
  
Now,	
  Imagine	
  a	
  Ze?abyte…	
  
	
  	
  	
  	
  	
   	
  	
  1	
  zeSabyte	
  =	
  	
  
	
  1.1	
  billion	
  gigabytes	
  
	
  	
  
	
  By	
  2020,	
  esUmated	
  
	
  increase	
  in	
  	
  
	
  informaUon	
  online	
  	
  
	
  by	
  500%	
  	
  
 
“There	
  is	
  just	
  too	
  much	
  content	
  and	
  	
  
too	
  precious	
  li?le	
  Xme	
  for	
  people	
  to	
  	
  
consume	
  it.”	
  
	
  
So	
  what	
  do	
  we	
  do?	
  
InformaXon	
  Overload	
  =	
  “Content	
  Shock”	
  
	
  	
  	
  	
   	
  	
  Schaefer,	
  M.	
  W.	
  (2015).	
  The	
  content	
  code	
  (p.	
  11).	
  
	
  @markwschaefer	
  
How	
  to	
  rise	
  above	
  the	
  noise?	
  
Spreadability	
  
•  Flow	
  of	
  ideas	
  
•  Dispersed	
  material	
  
•  Open-­‐ended	
  parXcipaXon	
  
•  Diversified	
  experiences	
  	
  
•  Good	
  ideas	
  circulate	
  	
  
•  CollaboraXon	
  across	
  roles	
  (e.g.	
  journalist,	
  public)	
  
“If	
  it	
  doesn’t	
  spread,	
  it’s	
  dead.”	
  
	
  	
  	
  	
   	
  	
  Jenkins,	
  H.	
  et	
  al.	
  (2013).	
  Spreadable	
  Media:	
  	
  	
  	
  
	
  	
  	
   	
  	
  Crea5ng	
  Value	
  and	
  Meaning	
  in	
  a	
  Networked	
  Culture.	
  
1.  Unsaturated	
  
niches	
  
2.  Target	
  niche	
  
audiences	
  
3.  Consistently	
  
produce	
  quality	
  
content	
  	
  
4.  Keep	
  innovaXng	
  
Look	
  for	
  Emerging	
  PlaQorms	
  /	
  New	
  Niches	
  
Extra	
  text/sources	
  here	
  	
  	
  	
  	
   	
  	
  Schaefer,	
  M.	
  W.	
  (2015).	
  The	
  content	
  code.	
  
	
  @markwschaefer	
  
1.  Research	
  your	
  core	
  
audience(s)	
  
2.  Help	
  people	
  achieve	
  
something	
  
3.  Use	
  exclusivity	
  to	
  
your	
  advantage	
  
4.  Tailor	
  to	
  “micro-­‐
segment”	
  	
  	
  
5.  Harness	
  “fear	
  of	
  
missing	
  out”	
  (FOMO)	
  
Integrate	
  Shareabilty	
  into	
  Content	
  	
  
Extra	
  text/sources	
  here	
  	
  	
  	
  	
   	
  	
  Schaefer,	
  M.	
  W.	
  (2015).	
  The	
  content	
  code.	
  
	
  @markwschaefer	
  
•  Awe	
  (25%)	
  
•  Laughter	
  (17%)	
  
•  Amusement	
  and	
  
entertainment	
  (15%)	
  
EmoXons	
  that	
  Make	
  People	
  More	
  likely	
  to	
  Share	
  
Extra	
  text/sources	
  here	
  	
  	
  	
  	
   	
  	
  Schaefer,	
  M.	
  W.	
  (2015).	
  The	
  content	
  code.	
  
	
  @markwschaefer	
  
•  DescripXve,	
  
Tweetable	
  content	
  
•  Be	
  visual	
  
•  Lists	
  and	
  
infographics	
  
•  Re-­‐purpose	
  content	
  
across	
  plaQorms	
  
•  Responsive	
  design	
  
Make	
  User	
  Design	
  InteracXve	
  and	
  Visual	
  
Extra	
  text/sources	
  here	
  	
  	
  	
  	
   	
  	
  Schaefer,	
  M.	
  W.	
  (2015).	
  The	
  content	
  code.	
  
	
  @markwschaefer	
  
Social	
  Listening	
  with	
  Crimson	
  
Hexagon	
  
Social	
  Listening	
  in	
  News	
  ReporXng	
  
Crimson	
  Hexagon	
  PlaQorm	
  
Extra	
  text/sources	
  here	
  	
  	
  	
  	
  	
  	
  	
  hSps://forsight.crimsonhexagon.com/ch/login	
  
AlternaXve	
  PlaQorms	
  for	
  Social	
  Listening	
  
•  Signal	
  (Facebook):	
   	
  	
  
– h?ps://www.facebook.com/facebookmedia/get-­‐
started/signal	
  	
  
•  NewsWhip:	
  	
  
– h?ps://www.newswhip.com/	
  	
  
•  MenXon:	
  	
  
– h?ps://menXon.com/en/	
  	
  
•  GroundSignal	
  (tracks	
  social	
  posts	
  by	
  locaXon):	
  
– 	
  h?p://www.groundsignal.com/	
  	
  
QuesXons?	
  	
  
Jill	
  Hopke	
  
jhopke@depaul.edu	
  

Extending Reach Through Social Media

  • 1.
      Jill  Hopke     @jillhopke   Extending  Reach  Through  Social   Media    
  • 2.
          Workshop  Overview        Social  Media  and  News  In  the  United  States          “Content  Shock”  and  Rise  of  Mobile    How  to  rise  above  the  noise?    “Social  Listening”  with  Crimson  Hexagon      “Design  Thinking”  for  User-­‐Centered  News  
  • 3.
    Smartphone  and  Tablet  Device  Ownership  Rising   Pew.  (2015).  Technology  Device  Ownership.     Source:  h?p://www.pewinternet.org/2015/10/29/technology-­‐device-­‐ownership-­‐2015/    
  • 4.
    News  on  Facebook  and  Twi?er   Pew.  (2015).  The  Evolving  Role  of  News  on  TwiSer  and  Facebook.     Source:      Source:  h?p://www.journalism.org/2015/07/14/the-­‐evolving-­‐role-­‐of-­‐news-­‐on-­‐twi?er-­‐and-­‐facebook/      
  • 5.
    High  Engagement  in  Niche  PlaQorms   Source:   h?p://www.journalism.org/2016/02/25/seven-­‐in-­‐ten-­‐reddit-­‐users-­‐get-­‐news-­‐ on-­‐the-­‐site/    
  • 6.
    Upward  Trend  of  Mobile  Content   Pew.  (2015).  State  of  the  News  Media  2015.     Source:  h?p://www.journalism.org/2015/04/29/state-­‐of-­‐the-­‐news-­‐media-­‐2015/pj_2015-­‐04-­‐29_sotnm_overview_01/    
  • 7.
    The  Rise  of  Long-­‐Form  Content   TwiSer  users   spend  more   Ume  with   content,   compared  to   Facebook   Source:   h?p://www.journalism.org/ 2016/05/05/4-­‐cellphone-­‐news-­‐users-­‐ spend-­‐the-­‐most-­‐Xme-­‐reading-­‐long-­‐ form-­‐content-­‐when-­‐arriving-­‐at-­‐an-­‐ arXcle-­‐from-­‐an-­‐internal-­‐link-­‐least-­‐ Xme-­‐when-­‐arriving-­‐via-­‐a-­‐social-­‐ network/    
  • 8.
    Long-­‐Form  Gets  More  Mobile  Engagement   TwiSer  users   spend  more   Ume  with   content,   compared  to   Facebook   Source:   h?p://www.journalism.org/ 2016/05/05/long-­‐form-­‐reading-­‐ shows-­‐signs-­‐of-­‐life-­‐in-­‐our-­‐mobile-­‐ news-­‐world/    
  • 9.
    How  U.S.  Adults  Get  News  on  the     2016  PresidenUal  ElecUon  
  • 10.
    “Most  helpful”  news  sources,  vary  by  age   TwiSer  users   spend  more   Ume  with   content,   compared  to   Facebook   Source:   h?p://www.journalism.org/ 2016/02/04/the-­‐2016-­‐presidenXal-­‐ campaign-­‐a-­‐news-­‐event-­‐thats-­‐hard-­‐ to-­‐miss/    
  • 11.
    Facebook  for  PoliXcal  News   TwiSer  users   spend  more   Ume  with   content,   compared  to   Facebook   Source:   h?p://www.pewresearch.org/fact-­‐ tank/2016/05/12/liberal-­‐democrats-­‐ most-­‐likely-­‐to-­‐have-­‐learned-­‐about-­‐ elecXon-­‐from-­‐facebook/    
  • 12.
    Why  do  people  share  online  and   social  content?  
  • 13.
    Social  Sharing  for  the  InformaXon  Age   New  York  Times  MarkeUng  Study  (n.d.).  Retrieved  from   hSp://nytmarkeUng.whsites.net/mediakit/pos/      
  • 14.
    Why  do  people  share?   New  York  Times  MarkeUng  Study  (n.d.).  Retrieved  from   hSp://nytmarkeUng.whsites.net/mediakit/pos/      
  • 15.
    Types  of  social  sharing  pracXces   New  York  Times  MarkeUng  Study  (n.d.).  Retrieved  from   hSp://nytmarkeUng.whsites.net/mediakit/pos/      
  • 16.
    “Through  social  media,  news  is  resurfacing  as  a   social  experience,  shared  by  word  of  month   between  friends,  relaUves  and  strangers…     Facebook,  TwiSer,  YouTube  and  the  myriad     of  other  services  resonate  with  the     basic  human  urge  to  be  social.”     Alfred  Hermida,  Tell  Everyone  (p.  5)  
  • 17.
    Good  Content  Doesn’t  Cut  it   Anymore  
  • 18.
    Content  Strategy  in  3  Digital  “RevoluXons”     ① Presence     ② Discover   ③ UXlity   Late  1990’s  (era  of   AOL,  Netscape,  Prodigy)   Having  a  website  was  enough   Search  Engine  OpXmizaXon  (SEO)   Make  your  content  accessible  and   people  will  find  it   Social  and  mobile  tech   “Micro-­‐moments”  in     Google  speak   Help  someone  do  something   Sharable  content  key              Schaefer,  M.  W.  (2015).  The  content  code.    @markwschaefer  
  • 19.
    Now,  Imagine  a  Ze?abyte…                1  zeSabyte  =      1.1  billion  gigabytes        By  2020,  esUmated    increase  in      informaUon  online      by  500%    
  • 20.
      “There  is  just  too  much  content  and     too  precious  li?le  Xme  for  people  to     consume  it.”     So  what  do  we  do?   InformaXon  Overload  =  “Content  Shock”              Schaefer,  M.  W.  (2015).  The  content  code  (p.  11).    @markwschaefer  
  • 21.
    How  to  rise  above  the  noise?  
  • 22.
    Spreadability   •  Flow  of  ideas   •  Dispersed  material   •  Open-­‐ended  parXcipaXon   •  Diversified  experiences     •  Good  ideas  circulate     •  CollaboraXon  across  roles  (e.g.  journalist,  public)   “If  it  doesn’t  spread,  it’s  dead.”              Jenkins,  H.  et  al.  (2013).  Spreadable  Media:                  Crea5ng  Value  and  Meaning  in  a  Networked  Culture.  
  • 23.
    1.  Unsaturated   niches   2.  Target  niche   audiences   3.  Consistently   produce  quality   content     4.  Keep  innovaXng   Look  for  Emerging  PlaQorms  /  New  Niches   Extra  text/sources  here              Schaefer,  M.  W.  (2015).  The  content  code.    @markwschaefer  
  • 24.
    1.  Research  your  core   audience(s)   2.  Help  people  achieve   something   3.  Use  exclusivity  to   your  advantage   4.  Tailor  to  “micro-­‐ segment”       5.  Harness  “fear  of   missing  out”  (FOMO)   Integrate  Shareabilty  into  Content     Extra  text/sources  here              Schaefer,  M.  W.  (2015).  The  content  code.    @markwschaefer  
  • 25.
    •  Awe  (25%)   •  Laughter  (17%)   •  Amusement  and   entertainment  (15%)   EmoXons  that  Make  People  More  likely  to  Share   Extra  text/sources  here              Schaefer,  M.  W.  (2015).  The  content  code.    @markwschaefer  
  • 26.
    •  DescripXve,   Tweetable  content   •  Be  visual   •  Lists  and   infographics   •  Re-­‐purpose  content   across  plaQorms   •  Responsive  design   Make  User  Design  InteracXve  and  Visual   Extra  text/sources  here              Schaefer,  M.  W.  (2015).  The  content  code.    @markwschaefer  
  • 27.
    Social  Listening  with  Crimson   Hexagon  
  • 28.
    Social  Listening  in  News  ReporXng  
  • 29.
    Crimson  Hexagon  PlaQorm   Extra  text/sources  here                hSps://forsight.crimsonhexagon.com/ch/login  
  • 30.
    AlternaXve  PlaQorms  for  Social  Listening   •  Signal  (Facebook):       – h?ps://www.facebook.com/facebookmedia/get-­‐ started/signal     •  NewsWhip:     – h?ps://www.newswhip.com/     •  MenXon:     – h?ps://menXon.com/en/     •  GroundSignal  (tracks  social  posts  by  locaXon):   –   h?p://www.groundsignal.com/    
  • 31.
    QuesXons?     Jill  Hopke   jhopke@depaul.edu