This document discusses lessons learned from extending IBM Connections. It notes that interaction is good, profiles are key for users to associate with services, and that pilots often fail to gain adoption. The main takeaway is that social software should focus on how users interact and address real business problems, rather than just replicating the features of other platforms.

1. Extending IBM Connections
Bridging the Gap
Stuart McIntyre

2. Interaction is good!
#soccnx
Image: http://www.slideshare.net/Niezette/100-pictures-for-powerpoint-presentations

3. About Me
about.me/stuartmcintyre
static.panoramio.com/photos/original/50217323.jpg

7. What have I learnt?
Pilots suck!
Vanilla environments kill adoption
You get one chance to make
a first impression
Profiles is key
Users have to self-associate with their services
There’s more than one way to skin a cat!
Image: http://www.slideshare.net/Niezette/100-pictures-for-powerpoint-presentations

8. What is possible?

21. vs.

26. Remember...
But in truth, social software
users do and the business
problems the tools address.
Jakob Nielsen, Usability Guru

27. Questions?