Customer Education Center - Share Knowledge, Gain TrustSantiago Moral
A Customer Education Center is an integrated mid-term cross-channel marketing strategy aiming to capture and retain customers by sharing differentiated, targeted, useful knowledge with them
I Built It and They Didn't Come - A Technology Adoption SagaColumbus Brown
You were told “Build It And They Will Come”, but few showed up or stayed for long. In this session we will walk through a field of dreams marked by sites and solutions that were expertly built, yet abandoned or under-utilized. Root causes of this Saga will be explored and you will be provided with practical methods and tools to end the negative trend of poor adoption.
11 ways of looking at technology adoption in theclassroom (Invited talk @ ITD...lprisan
In this talk, I look quickly at several studies we've done over the years, which deal with the gap between research-driven educational technology proposals and what is actually used every day in our classrooms. It focuses especially on one of our latest studies at EPFL, in which we examine the effects, pros and cons of using a social media app (SpeakUp) in a face-to-face university lecture.
Customer Education Center - Share Knowledge, Gain TrustSantiago Moral
A Customer Education Center is an integrated mid-term cross-channel marketing strategy aiming to capture and retain customers by sharing differentiated, targeted, useful knowledge with them
I Built It and They Didn't Come - A Technology Adoption SagaColumbus Brown
You were told “Build It And They Will Come”, but few showed up or stayed for long. In this session we will walk through a field of dreams marked by sites and solutions that were expertly built, yet abandoned or under-utilized. Root causes of this Saga will be explored and you will be provided with practical methods and tools to end the negative trend of poor adoption.
11 ways of looking at technology adoption in theclassroom (Invited talk @ ITD...lprisan
In this talk, I look quickly at several studies we've done over the years, which deal with the gap between research-driven educational technology proposals and what is actually used every day in our classrooms. It focuses especially on one of our latest studies at EPFL, in which we examine the effects, pros and cons of using a social media app (SpeakUp) in a face-to-face university lecture.
Accelerating Learning for Business Impact - NuVeda Corporate Presentation Balasubramanian Krishnan
Accelerating Learning for Business Impact - NuVeda is an end-to-end learning solution provider for Corporates, Universities and educational institutions.
Contact us at info@nuvedalearning.com
A set of slides that can be used alongside the Facilitator Guide to train practitioners in facilitating change.
The Facilitator Guide can be found at http://www.slideshare.net/pmsd-map/step8training-guide.
CONNECT- The Neuroscience of Quality COnversationsNicole MacDonald
The Benefits of a Quality Conversation
Having better quality conversations has a significant impact on an organization.
• Solve problems faster
• Are more engaged
• Perform better
• Grow faster
Slides for a virtual presentation I did on November 15th for the Benetec learning event. The audio for the last 10 minutes is here: https://www.youtube.com/watch?v=2eQJkYlmp_g (webinar software failure!)
What's Next: Using technology to engage employees and build businessesOgilvy Consulting
Never before has technology been such an enabler for people and teams as it has since the COVID-19 crisis. While remote working is not new for many organisations, the extent and time is, which businesses are anticipating workforces to be completely virtual. How people engage virtually with each other sits at the heart of business recovery and future business continuity planning.
'This Reviewer's Guide provides a brief summary of the applications that are included in IBM Connections 4.5. It is important to note that these applications can be used within an organization as needed—all together or as individual applications. Capitalizing on a flexible and modular architecture, organizations may start with a single application and add other applications when they choose. As in previous releases of IBM Connections, applications can be installed easily and naturally fit into the user experience, so it is easy to expand as needed.'
This document is owned by IBM - I am just sharing here to make reviewing online somewhat easier. The original is available at http://www.ibm.com/developerworks/lotus/documentation/connections/connections45reviewersguide
Social Business: The Irresistible Force To Overcome Immovable ObjectionsStuart McIntyre
Presented at Social Connections VI in Prague, June 17th 2014, this is the latest version of my deck on overcoming users' objections to the use of Social Business solutions (aka collaboration systems, or Enterprise Social Networks). Enjoy!
"I'm too busy" "My work is confidential" "I'm never in the office" "My position depends on me being the only source of my knowledge" ...
We've all heard objections like these - reasons why key individuals cannot spare the time to share knowledge or to collaborate with others. Whatever the role, be it as executives, consultants, sales people or any other part of your organization, for social business to truly revolutionize your organization's culture and productivity, these objections must be overcome. In this session, you'll hear about driving adoption in organizations around the world. Find out how to make the benefits of social business irresistible for all your staff, no matter how immovable they might appear!
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Accelerating Learning for Business Impact - NuVeda Corporate Presentation Balasubramanian Krishnan
Accelerating Learning for Business Impact - NuVeda is an end-to-end learning solution provider for Corporates, Universities and educational institutions.
Contact us at info@nuvedalearning.com
A set of slides that can be used alongside the Facilitator Guide to train practitioners in facilitating change.
The Facilitator Guide can be found at http://www.slideshare.net/pmsd-map/step8training-guide.
CONNECT- The Neuroscience of Quality COnversationsNicole MacDonald
The Benefits of a Quality Conversation
Having better quality conversations has a significant impact on an organization.
• Solve problems faster
• Are more engaged
• Perform better
• Grow faster
Slides for a virtual presentation I did on November 15th for the Benetec learning event. The audio for the last 10 minutes is here: https://www.youtube.com/watch?v=2eQJkYlmp_g (webinar software failure!)
What's Next: Using technology to engage employees and build businessesOgilvy Consulting
Never before has technology been such an enabler for people and teams as it has since the COVID-19 crisis. While remote working is not new for many organisations, the extent and time is, which businesses are anticipating workforces to be completely virtual. How people engage virtually with each other sits at the heart of business recovery and future business continuity planning.
Similar to Ascendant Technology: Successful Collaboration solutions require a concrete adoption strategy (20)
'This Reviewer's Guide provides a brief summary of the applications that are included in IBM Connections 4.5. It is important to note that these applications can be used within an organization as needed—all together or as individual applications. Capitalizing on a flexible and modular architecture, organizations may start with a single application and add other applications when they choose. As in previous releases of IBM Connections, applications can be installed easily and naturally fit into the user experience, so it is easy to expand as needed.'
This document is owned by IBM - I am just sharing here to make reviewing online somewhat easier. The original is available at http://www.ibm.com/developerworks/lotus/documentation/connections/connections45reviewersguide
Social Business: The Irresistible Force To Overcome Immovable ObjectionsStuart McIntyre
Presented at Social Connections VI in Prague, June 17th 2014, this is the latest version of my deck on overcoming users' objections to the use of Social Business solutions (aka collaboration systems, or Enterprise Social Networks). Enjoy!
"I'm too busy" "My work is confidential" "I'm never in the office" "My position depends on me being the only source of my knowledge" ...
We've all heard objections like these - reasons why key individuals cannot spare the time to share knowledge or to collaborate with others. Whatever the role, be it as executives, consultants, sales people or any other part of your organization, for social business to truly revolutionize your organization's culture and productivity, these objections must be overcome. In this session, you'll hear about driving adoption in organizations around the world. Find out how to make the benefits of social business irresistible for all your staff, no matter how immovable they might appear!
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...Stuart McIntyre
The presentation I delivered to the Business Connect event in Hamburg, Germany on 19th March 2014, discussing how to overcome reasonable individual objections to Social Business and Collaboration software solutions.
Avoiding the seven deadly sins of IBM Connections and how to plot the route ...Stuart McIntyre
IBM Connections is the hot topic of the day - every IBM customer should be looking at how the solution can help their business become more open, collaborative and innovative.
However, its easier to fall into small mistakes with planning, deployment and use of the technology, that turn into larger issues as adoption of the solution takes off.
Stuart uses the experience of more than 30 customer deployments over the past 4 years to detail the 7 deadly sins of IBM Connections, explain easy-to-follow strategies to avoid them and help plot the route to true Social salvation! All in 5 minutes!!
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)Stuart McIntyre
Stuart McIntyre outlines why organisations need to embrace social technology, why IBM Connections is one of the leading solutions, what features it has, and how to get started.
Delivered at DanNotes - the Danish Lotus user group - in Korsor in late November 2011.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
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Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
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https://arxiv.org/abs/2306.08302
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https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
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Have the message received by managers and peers along with a test email for review
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In a second workflow supporting the same use case, you’ll see:
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But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
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Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
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All of this illustrated with link prediction over knowledge graphs, but the argument is general.
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Ascendant Technology: Successful Collaboration solutions require a concrete adoption strategy
1. If you build the right solution they will come
Successful Collaboration solutions require
a concrete adoption strategy
Rebecca Okoroji
2. Why do enterprises invest in a
Collaboration Solution?
Most cited benefits of deploying collaboration tools
Collaboration Adoption Strategy
3. Why do enterprises implement collaboration
solutions?
• Access to experts
• Access to information
• Reduce travel/communication cost
• Keep the dialogue inhouse
Large travel budgets Access to information Access to experts
Collaboration Adoption Strategy
4. Why do enterprises implement collaboration
solutions?
• Access to experts
• Access to information
• Reduce travel/communication cost
• Keep the dialogue inhouse
Attract and retain employees Email jail Keep the dialogue in-house
Collaboration Adoption Strategy
9. What influences the user
experience positively?
User experience is the user’s holistic, subjective impression of the solution
Collaboration Adoption Strategy
11. Understand your users’ goals and how they achieve those goals
Collaboration Adoption Strategy
12. Skill area Boomers Gen X Millenials
Problem solving Hierarchical Independent, self-reliant Collaborative, rarely individually
Task focus One task at a time Multi-tasking is Multi-modal multi-tasking is the
unfortunately necessary daily/hourly routine
Communication Guarded, through Hub and spoke, through Hyper-connected and transparent
hierarchical specific channels
channels
Leading others Hierarchical Coaching down several Partnering with others regardless
levels of location or position
Peer or Manager Annual, or biennial Monthly or Weekly On-demand as needed; engaging
Feedback in ambient listening or mentoring
Decision making Self-made, informing the Self-made but involving Seeking social proof or collective
team the team agreement to support choices
Training Only if really needed Occasional formal or on- Continuous or lifelong learning
the-job training for
career development
Learning style Facilitated by a formal trainer Facilitated but also self- Social learning from the peer
study network, and self-study
Technology use An encumbrance but Comfortable at desk or Ubiquitous; find it unfathomable
occasionally useful. Strongly laptop but also with face when others don't use it. Still
prefer face to face interaction to face interaction enjoy face to face meetings
Rawn Shah, 14.07.10
Understand the users’ changing expectations about work
Collaboration Adoption Strategy
13. What belongs to a good
Collaboration Adoption
Strategy?
Getting users engaged
Collaboration Adoption Strategy
14. ROI
ROI – weigh all relevant costs against a configurable set of benefits
Collaboration Adoption Strategy
15. Governance
Governance – keep your solution up-to-date and running
Collaboration Adoption Strategy
16. Best practices
Best Practices – define and communicate Conduct and Usage guidelines
Collaboration Adoption Strategy