This document provides an overview of Cardiff University's efforts to promote collaboration using digital tools. It discusses challenges like supporting a diverse student body and mobile access. Students now expect ubiquitous access via smartphones and tablets. The presentation examines the student lifecycle from prospective to alumni and how tools can enhance each stage. It also differentiates systems of record from systems of engagement and how communities fit in. The goal is to provide students a distinctive experience through enhanced collaboration both within and outside the university.
Soccnx III - Targeting an exceptional education experience - IBM Connections ...LetsConnect
Speakers: Simon Vaughan & Jon Scott
For today’s undergraduates, information technology (IT) plays an integral role in their everyday lives. They actively use many different technologies for their studies, work, and recreation. This aim of this presentation is to explore the use of Social Business from the perspective of a student and show how Social Business can be used to increase the engagement with these students (both before they join the University and while at University). The presentation will look at how IBM Connections can supplement tools such as Facebook and Twitter to provide an‘exceptional Virtual University experience’ for all Students and members of staff.
This presentation was used to facilitate the Web 2.0 workshops with VC full time staff across all 7 campuses nationally 1-7 November 2011. Many of the slides are those of Steve Wheeler and we thank him for the opportunity to use his work for education purposes.
Learn about Hue, the UI for Apache Hadoop.
Presented by Enrico Berti at the Hadoop Singapore meetup.
Find out everything you need about Hue at http://gethue.com
Soccnx III - Targeting an exceptional education experience - IBM Connections ...LetsConnect
Speakers: Simon Vaughan & Jon Scott
For today’s undergraduates, information technology (IT) plays an integral role in their everyday lives. They actively use many different technologies for their studies, work, and recreation. This aim of this presentation is to explore the use of Social Business from the perspective of a student and show how Social Business can be used to increase the engagement with these students (both before they join the University and while at University). The presentation will look at how IBM Connections can supplement tools such as Facebook and Twitter to provide an‘exceptional Virtual University experience’ for all Students and members of staff.
This presentation was used to facilitate the Web 2.0 workshops with VC full time staff across all 7 campuses nationally 1-7 November 2011. Many of the slides are those of Steve Wheeler and we thank him for the opportunity to use his work for education purposes.
Learn about Hue, the UI for Apache Hadoop.
Presented by Enrico Berti at the Hadoop Singapore meetup.
Find out everything you need about Hue at http://gethue.com
A Framework For Developing A Co-Design Environment For e-Business Applications
Yazrina Yahya
Department of System Science and Management
Faculty of Information Science and Technology
Since 2006, Paris Descartes University has been using Elgg, an open source social networking platform, as a tool for all faculty members and students called Carnets2 Descartes. Carnets2 is used for any activity: from teaching and research to non-academic activities. Students learn how to manage their digital identity and to advertise their skills at the university level and also openly. Student articles and documents can be browsed and reviewed by any faculty members as a first move to social learning. An Elgg module has also been developed for mentoring student training. Carnets2 will soon be open to alumni. Carnets2 has been defined by the University President as a strategic tool for building a strong academic membership and strengthening the bonds between faculty, students and alumni. The next steps will be to develop better interaction / integration between Carnets2 and uPortal / Moodle.
North India Leading Education Group with Hi-Tech Modern Facilities...
Admission Open ( B.tech, MBA,B-pharma,M-pharma, M.tech. MCA, BHMCT )
Join IEC Group of Institutions
Presented by Peter Burnhill, Director of EDINA, at PARSE.insight workshop on Preservation, Access and Re-use of Scientific Data, Darmstadt, Germany, 22 September 2009.
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'This Reviewer's Guide provides a brief summary of the applications that are included in IBM Connections 4.5. It is important to note that these applications can be used within an organization as needed—all together or as individual applications. Capitalizing on a flexible and modular architecture, organizations may start with a single application and add other applications when they choose. As in previous releases of IBM Connections, applications can be installed easily and naturally fit into the user experience, so it is easy to expand as needed.'
This document is owned by IBM - I am just sharing here to make reviewing online somewhat easier. The original is available at http://www.ibm.com/developerworks/lotus/documentation/connections/connections45reviewersguide
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Presented at Social Connections VI in Prague, June 17th 2014, this is the latest version of my deck on overcoming users' objections to the use of Social Business solutions (aka collaboration systems, or Enterprise Social Networks). Enjoy!
"I'm too busy" "My work is confidential" "I'm never in the office" "My position depends on me being the only source of my knowledge" ...
We've all heard objections like these - reasons why key individuals cannot spare the time to share knowledge or to collaborate with others. Whatever the role, be it as executives, consultants, sales people or any other part of your organization, for social business to truly revolutionize your organization's culture and productivity, these objections must be overcome. In this session, you'll hear about driving adoption in organizations around the world. Find out how to make the benefits of social business irresistible for all your staff, no matter how immovable they might appear!
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North India Leading Education Group with Hi-Tech Modern Facilities...
Admission Open ( B.tech, MBA,B-pharma,M-pharma, M.tech. MCA, BHMCT )
Join IEC Group of Institutions
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We've all heard objections like these - reasons why key individuals cannot spare the time to share knowledge or to collaborate with others. Whatever the role, be it as executives, consultants, sales people or any other part of your organization, for social business to truly revolutionize your organization's culture and productivity, these objections must be overcome. In this session, you'll hear about driving adoption in organizations around the world. Find out how to make the benefits of social business irresistible for all your staff, no matter how immovable they might appear!
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2. Who are we………..
Simon Vaughan, Deputy IT Director
Information Services, Cardiff University
Member of the Social Business Council and a 2011 IBM Collaboration Champion
Linkedin : http://uk.linkedin.com/pub/simon-vaughan/2/292/902
Twitter : Simplys1mon
Dr Chris Graves Communications Consultant
Information Services, Cardiff University
Member of the Social Business Council
Linkedin : http://uk.linkedin.com/pub/chris-graves/12/418/b52
Twitter : Gravescj
"Here's another nice mess
you've gotten me into."
3. Items we will cover today….
1) About Cardiff and some of the
challenges we face
2) What Students now expect
The mobile factor
3) User Adoption
Priorities..
4) The Student lifecycle
5) What we would like to see in
Connections 4
4. Cardiff University Collaboration drivers
27,000 Students
- 7,500 grads each year
!
Research led University
!
6,000 employees
!
Geographically dispersed
campus – All Wales
support (NHS users)
!
E-mail defacto
collaboration tool…..
!
Need easy access to
relevant information !
!
!
http://www.flickr.com/photos/sir_mervs/2804845277/ - Sir Mervs
6. The changing requirements of our Students, Researcher, Staff
(from 17 to 70 years old)
Born Pre 1945
Digital
Immigrants
Born 1945 to early 1960 s
Born early 1960 s to early 1980 s
Digital
Born 1980 s onwards
Natives
7. The changing requirements of our Students, Researcher, Staff
(from 17 to 70 years old) – How they expect to Communicate
Write me
Use paper
Call me Use paper diaries
Someone else may update their calendar / mailbox
Mail me
Use e-mail
Technology Savy
IM me
DM me
Message me
E-mail is for my parents
8. INSRV Taught Student Survey 2011 – Listening To Our Users
What the Survey Tells Us About Our Users
• 80% use Cardiff Portal (Webshere Portal) daily
• Library resources, Collaboration tools, Learning Central
• 80% use their own laptop daily to access Cardiff
University resources.
• 50% use a University desktop at least once a
week.
• 99% have a mobile phone (with 50% owning a
Smartphone)
10. What Students now expect
Many of today’s Students have not known a world without:
Source : Malcolm Bean’s Keynote presentation JISC conference 2010
11. What does this mean….
New ways of Collaboration
Current ways of Working
Collaborative way of Working
in a Collaborative organisation’
12. What tools are needed to enable a collaborative organisation?
A Launch Pad to all services
With a Rich User Experience
– User adds Value
istockphoto.com
13. What tools are needed to enable a collaborative organisation?
Profile
Wiki s
http://www.flickr.com/photos/weeping-willow/2206063695/
Bookmarks
Blogs s
External
Internal
Private
Profiles
istockphoto.com
14. What tools are needed to enable a collaborative organisation?
Feeds / Notifications
Tagging content
Activity Streams!
- Consume information from
multiple sources in one place
- Push updates from one place
to multiple sources
istockphoto.com
The User decides which information they want to get
‘Filter out the noise’
15. What tools are needed to enable a collaborative organisation?
‘Traditional Websites
- controlled by a Web CMS’
Recognise that people now want to create and
co-create value rather than just receive.
16. What tools are needed to enable a collaborative organisation?
Communities
istockphoto.com
18. What are our users now expecting ?
Access to service 24x7, from any location......
On any device.......................
In Aug 2010, our services where accessed from over 135 different countries...................
19. INSRV Taught Student Survey 2011 – Listening To Our Users
Question to our users : If you own a Smartphone, What type is it ?
!"#$%&'%()*%)+,%#%-.#/012),34%+2#0%0(13%56%
507%
40%
35%
30%
25%
20%
15%
10%
5%
0%
BlackBerry: iPhone: Android: Other (please Symbian: Windows
specify): Mobile:
A total of 24 people gave an ‘other’ answer, common answers included: Nokia, Samsung, and
HTC.
22. How frequently do you Daily 79.7
visit Cardiff portal: (%)
Once a week + 17.5
Once a month + 1.8
Less than once a month 0.6
Never 0.3
21. The Mobile factor
According to the Pew Research Center, 83% of Millennials
admit to placing their cell phones next to them when they
sleep so that they "don't miss out on something big."
Many of today’s Students have not known a world without:
And expect access to these facilities on any device and
when they want it!
22. User Adoption Priorities
• Students appear to be quite fluid in
their approach
• Our staff have more fixed ideas …
• Going to look at the approach we are taking
with current staff
• We don’t yet know how things will work with
students
23. A Key Barrier to Adoption
...where do I put stuff?
...where do I look for stuff
24. We are helping our user community
by introducing them to the two concepts…
• System of Record
(in its widest sense)
• System of Engagement
(and/or Collaboration)
Systems of Engagement and the Future of Enterprise IT
Geoffrey Moore - AIIM White Paper
www.aiim.org/Research/AIIM-White-Papers/Systems-of-Engagement
27. Systems of Record and
Systems of Engagement
Systems of Record Systems of Engagement
External Web Site (CMS) Facebook
Cardiff Portal (Intranet) Connections
Quickr,
Confluence (Wiki)
28. Types of Organisational Structures
How Clear are
Organizational What s the What Holds Them
Who Belongs? the How Long Do They Last?
Structure Purpose? Together?
Boundaries?
Everyone who
To deliver a product or Job requirements and Intended to be permanent (but last
Formal Department reports to the Clear
service common goals until the next reorganization)
group s manager
To take care of an Membership Intended to be ongoing (but last
Shared responsibility
Operational Team ongoing operation or assigned by Clear as long as the operation is
for the operation
process management needed)
People who have a
To accomplish a direct role in The project s goals Predetermined ending (when the
Project Team Clear
specified task accomplishing the and milestones project has been completed)
task
To create, expand, and Self-selection Passion, commitment, Evolve and end organically (last
Communities of exchange knowledge; to based on expertise and identification with as long as there is relevance to
Fuzzy
Practice develop individual or passion for a the group and its the topic and value and interest in
capabilities topic expertise learning together)
Access to information
Communities of Whomever is
To be informed Fuzzy and a sense of like- Evolve and end organically
Interest interested
mindedness
To receive and pass on Friends, business Never really start or end (exist as
Mutual need and
Informal Networks information; to know acquaintances, Undefined long as people keep in touch or
relationships
who is who friends of friends remember each other
Wenger et al: Cultivating Communities of Practice: A Guide to Managing Knowledge
29. Types of Organisational Structures
How most of the formal work gets done
How Clear are
Organizational What s the What Holds Them
Who Belongs? the How Long Do They Last?
Structure Purpose? Together?
Boundaries?
Everyone who
To deliver a product or Job requirements and Intended to be permanent (but last
Formal Department reports to the Clear
service common goals until the next reorganization)
group s manager
To take care of an Membership Intended to be ongoing (but last
Shared responsibility
Operational Team ongoing operation or assigned by Clear as long as the operation is
for the operation
process management needed)
People who have a
To accomplish a direct role in The project s goals Predetermined ending (when the
Project Team Clear
specified task accomplishing the and milestones project has been completed)
task
To create, expand, and Self-selection Passion, commitment, Evolve and end organically (last
Communities of exchange knowledge; to based on expertise and identification with as long as there is relevance to
Fuzzy
Practice develop individual or passion for a the group and its the topic and value and interest in
capabilities topic expertise learning together)
Access to information
Communities of Whomever is
To be informed Fuzzy and a sense of like- Evolve and end organically
Interest interested
mindedness
To receive and pass on Friends, business Never really start or end (exist as
Mutual need and
Informal Networks information; to know acquaintances, Undefined long as people keep in touch or
relationships
who is who friends of friends remember each other
Wenger et al: Cultivating Communities of Practice: A Guide to Managing Knowledge
How most of the new learning takes place
30. Systems of Record V Systems of Engagement
How Clear are
Organizational What s the What Holds Them
Who Belongs? the How Long Do They Last?
Structure Purpose? Together?
Boundaries?
Everyone who
To deliver a product or Job requirements and Intended to be permanent (but last
Formal Department reports to the Clear
service common goals until the next reorganization)
group s manager
To take care of an Membership Intended to be ongoing (but last
Shared responsibility
Operational Team Systems
ongoing operation or of assigned by
Record Clear
for the operation
as long as the operation is
process management needed)
People who have a
To accomplish a direct role in The project s goals Predetermined ending (when the
Project Team Clear
specified task accomplishing the and milestones project has been completed)
task
To create, expand, and Self-selection Passion, commitment, Evolve and end organically (last
Communities of exchange knowledge; to based on expertise and identification with as long as there is relevance to
Fuzzy
Practice develop individual or passion for a the group and its the topic and value and interest in
capabilities topic expertise learning together)
System of
Access to information
Communities of Engagement is
Whomever
To be informed Fuzzy and a sense of like- Evolve and end organically
Interest interested
mindedness
To receive and pass on Friends, business Never really start or end (exist as
Mutual need and
Informal Networks information; to know acquaintances, Undefined long as people keep in touch or
relationships
who is who friends of friends remember each other
Wenger et al: Cultivating Communities of Practice: A Guide to Managing Knowledge
32. The Undergraduate Student Lifecycle…
• How do we deliver an individual DISTINCTIVE experience to each of our
Students (Current, prospects and Alumni)
• How do we deliver a richer and more meaningful experience that attracts
the best, retains them and encourages life-long engagement?
• How do we enable enhanced collaboration both inside and outside of
Cardiff?
• How do we provide ‘value for money’ for Students who are now paying to
come to University?
• How do we take advantage of the tools offered outside of the
organisation but ensure we stay secure, compliant and protect our data?
33. The Undergraduate Student Lifecycle…
Find out information about Cardiff University
Find out about the available courses
General information on the City
Induction and orientation process
Help answer what I want to do in the future
Welcome students to Cardiff
Fulfill requirement Get to know the campus
Accept offer Meet other students
Book Accommodation Network access, ID card
Find people from my area Register with services join clubs / societies
Enquiry Management
Open Days who will also attend Cardiff
View accommodation University
Stay in touch
Apply Fulfill /
Explore Enquire Get offer Accept Enrol Arrive Learn Graduate Alumni
Online Application
School Celebration
Application Tracking
Enrolment / Re-enrolment Graduation
Offer from Cardiff
Module registration Pick up award
Fee Payment
What’s it like to:
Study there? E-Learning, Timetables
Live there? Assessment, Marking
Access to Library systems
What’s the accommodation like? Reading List
How expensive is it? School announcements to students
Student Union activity
Is student support available? Health and well being
Are my interests catered for? Social engagement
Do I have friends attending? Career Advice
Do they offer a distinctive environment (Physical and virtual!)
34. The Student Lifecycle and the Virtual student experience
A 21st century University environment
UCAS E-Assessment
Timetables Student record
Enroll
Library Information Module selection
External Internal
Residences
Finance
Applicant Student
Explore Portal and Apply
Enquire Collaboration Enrol across the lifecycle
Get offer
Fulfill
Accept
tools Arrive Study Graduate Alumni
Internal Trusted Student Wireless enablement VLE ECDL
Collaboration ID Card IT Shop
Video +
E-Mail &
External Podcasts
Calendar
Library Expertise locator
University Website High performance
access computing
SMS
Facebook Instant Message + Collaborative spaces
Presence
Blogs Wiki
Personal E-mail
Brochures Personalised
Twitter Information + Content
37. This really is the last slide……
No talk at a ”Social Business" user group should end with
"you can contact us via email at..."
or
“we'd be happy to email you our slides”…..
Please feel free to connect via Linkedin http://uk.linkedin.com/pub/simon-vaughan/2/292/902
http://uk.linkedin.com/pub/chris-graves/12/418/b52
Or Twitter : Simon Vaughan @SimplyS1mon
Dr Christopher Graves @gravescj
38. Hindi Thai
Russian
Traditional Chinese
Gracias Spanish
ObrigadoBrazilian Portuguese
Arabic
Thank You
Diolch
Grazie Danke
Merci
German
Italian
French
Simplified Chinese
Tamil
Korean
Japanese