SlideShare a Scribd company logo
I’m too busy to collaborate…
addressing user engagement challenges
Joseph D’Armi
Solution Consultant




Contact:
Telephone: +44 (0) 1344 386000
Fax: +44 (0) 1344 386001
hello@chooseportal.com

Avis House - Park Road - Bracknell - Berkshire - RG12 2EW


                                                            www.chooseportal.com   1
“If HP knew what HP knows, we
 would be three times as
 profitable.”

   Lew Platt - Former CEO of Hewlett-Packard




                                               www.chooseportal.com   2
© 2009 Hugh MacLeod's Gapingvoid
                                   www.chooseportal.com   3
Most social initiatives fail
   Install and see who uses it
   No clear objective
   No management buy-in
   No clear user value
   Led by IT not business people
   Inappropriate governance
   Culture, structures



McKinsey Global Survey:“Building the Web 2.0 Enterprise”
                                                           www.chooseportal.com   4
Where to start
   Solve real problems
   Communications critical
   Motivated people
   Trust building
   People-centric processes




                               www.chooseportal.com   5
Understanding users




                               1%     9% 90% All          Mandating use does not impact
                                                           quality or quantity
                                                          Consistent pattern of content
                                                           creators, critics, and consumers
                                                          Content is driven by the active 10%




European Commission JRC: “Web 2.0 in Government: Why and How? ”
                                                                              www.chooseportal.com   6
Active 10% personality types




Malcolm Gladwell, “The Tipping Point”
                                        www.chooseportal.com   7
Active 10% personality types
                          Exploration & Production
                                                                                                                  O’Brien
                               Senior Vice President

                                       Jones                                                                                       Stock   The community
                                                                                                                                           leverages Cole’s
        Explorations                 Drilling               Production                                                                     knowledge to do
          Williams                    Taylor                     Stock                                                                        their jobs
                                                                                                              Shapiro             Paine
 G&G            Petrophysical                      Production            Reservoir
 Cohen                Cross             Sen            O’Brien            Shapiro


Smith                Andrews          Moore            Paine                         Cohen                                 Cole                Jones

Hughes                                 Miller                                                         Kelly
                                                                                                                                  Andrews
Ramirez                                                                                      Smith
                                                                                                                                     Miller
                                                                                                     Hughes                                         Williams
 Bell
                                                                                     Cross
                                                                                                                        Hussain
 Cole
                                                                                                                                  Taylor
Hussain
                                                                                        Moore        Ramirez            Bell                  Sen
 Kelly
                                                                                                Social Network Analysis

                                                                                                                                          www.chooseportal.com   8
Important relationships
       Strong Ties                   Weak Ties
    Close relationships         Casual relationships
    Shared world view           Varied world view
    Team dynamics               Professional
    Shared                       dynamics (interest)
     knowledgebase &             Specialised
     assets                       knowledgebase &
    Similar perspectives         assets
     & experience                New approaches &
    Email lists, phone,          perspectives
     shared and managed          Enables “6 degrees”
     documents, team-            Communities, blogs,
     rooms                        wikis, tweets, IM

                                    www.chooseportal.com   9
People participate when…
   the subject is important to them
   they trust they have the right audience
   organisational roadblocks are removed
   they play a key role in quality & governance




                                                   www.chooseportal.com   10
Social collaboration success factors
1.   Senior management involvement
2.   Users drive how it is used
3.   Users make it a part of their daily routine
4.   Personal (not material) incentives
5.   Include peer leaders in key roles
6.   Balance of freedom and control




The McKinsey Quarterly: “Six ways to make Web 2.0 work ”
                                                           www.chooseportal.com   11
Getting the balance right
Top Down                          Bottom Up
 Provide vision and a             Present and promote yourself
  collaborative environment        Connect to people and expand
 Be accessible and less formal     your network
 Broad input and spontaneous      Create, share and participate
  interactions                      actively
 Trust your co-workers and let    Be a role model
  ideas flow                       Coach and guide your colleagues
 Remove barriers and leverage
  initiatives



                                                      www.chooseportal.com   12
Accelerated adoption




                       www.chooseportal.com   13
Appraise – Social business goals



                      Drive Innovation
                      Support communications
                      Manage projects effectively
                      Catalogue staff skills, interests for
                       opportunities




                                                   www.chooseportal.com   14
Assess – goals & choose the team

 Initiative goals
   –   Engage inter-departmental team members
   –   Solve difficult problems
   –   Provide peer review
   –   Share insights, practices
   –   Generate & rate ideas
 Select team for:
   – Cross-functional work, different locations and
     different businesses/divisions
   – Shown peer leadership
   – Connectors, mavens, salespeople


                                                      www.chooseportal.com   15
Adopt – tools, for day to day, personal use
                  How to engage in cross-functional work, in
                   different locations businesses & divisions
 How would YOU fit this
                  Adapt tools to support your projects
                    for day to day interactions, brainstorming,

  into your daily job?
                    information sharing, and problem solving
                  Understand how to personally benefit while
                   supporting team innovation goals
                  Establish best practice and success measures




                                                     www.chooseportal.com   16
Adapt – behaviours & recognise opportunities

 Understand barriers to use (network speed,
  practices)
 Document unexpected benefits (novel
  approaches, etc.)
 Gather ideas on how to improve collaboration
 Determine relationship to other initiatives and
  combine/link complementary communities




                                                    www.chooseportal.com   17
Case study
 Support research activities
   – Collaborate on research activities across people and teams
   – Extend core teams to include regional and multidiscipline experts
   – Access expertise when solving shared or perplexing problems
 Support communications
   – Communication vehicle for management, innovation team, and
     other areas of interest
   – Generalised project resource to collaboratively manage project
     constraints & resources
 Catalogue staff skills & interests for projects, promotions

                                                           www.chooseportal.com   18
Case studies:
 University manage bids (for funding)
   – Improve success rate by bringing together the most qualified team
     with best practice from previous bids.
   – Jointly select, compose, manage and review bids.
 Global Sales Coordination
   – Reduce customers ability to “shop around” causing regional sale
     teams to compete against each other
 Product Promotion Best Practice
   – Provide European knowledge base from all promotional campaigns,
     detailing displays, results, improvements, competition etc.


                                                           www.chooseportal.com   19
Process – Resource – Measures




                                www.chooseportal.com   20
In summary
   Think big – Start now!
   Broaden your definition of a “team”
   Solve real “communication” problems
   Respect users “world view”
   Help users drive use, participation
   Get the balance right
   Drive toward critical mass




                                          www.chooseportal.com   21
www.chooseportal.com




            www.chooseportal.com

More Related Content

More from Stuart McIntyre

Social Business: The Irresistible Force To Overcome Immovable Objections
Social Business: The Irresistible Force To Overcome Immovable ObjectionsSocial Business: The Irresistible Force To Overcome Immovable Objections
Social Business: The Irresistible Force To Overcome Immovable Objections
Stuart McIntyre
 
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...
Stuart McIntyre
 
Social Business - The Irresistible Force to Overcome Immovable Objections (IB...
Social Business - The Irresistible Force to Overcome Immovable Objections (IB...Social Business - The Irresistible Force to Overcome Immovable Objections (IB...
Social Business - The Irresistible Force to Overcome Immovable Objections (IB...
Stuart McIntyre
 
A Profile is the key a users' Connections identity, exploit it!
A Profile is the key a users' Connections identity, exploit it!A Profile is the key a users' Connections identity, exploit it!
A Profile is the key a users' Connections identity, exploit it!
Stuart McIntyre
 
Congratulations, you've successfully deployed IBM Connections 4.x! Now what?
Congratulations, you've successfully deployed IBM Connections 4.x! Now what?Congratulations, you've successfully deployed IBM Connections 4.x! Now what?
Congratulations, you've successfully deployed IBM Connections 4.x! Now what?
Stuart McIntyre
 
Social Connections II - Paul Mason - Applicable, the power of choice
Social Connections II - Paul Mason - Applicable, the power of choiceSocial Connections II - Paul Mason - Applicable, the power of choice
Social Connections II - Paul Mason - Applicable, the power of choice
Stuart McIntyre
 
Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Social Connections II - Gaining Traction & Results from Collaboration Platfor...Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Stuart McIntyre
 
Social Connections II - Stuart McIntyre - Extending IBM Connections
Social Connections II - Stuart McIntyre - Extending IBM ConnectionsSocial Connections II - Stuart McIntyre - Extending IBM Connections
Social Connections II - Stuart McIntyre - Extending IBM Connections
Stuart McIntyre
 
Avoiding the seven deadly sins of IBM Connections and how to plot the route ...
Avoiding the seven deadly sins of IBM Connections and how to plot the route ...Avoiding the seven deadly sins of IBM Connections and how to plot the route ...
Avoiding the seven deadly sins of IBM Connections and how to plot the route ...
Stuart McIntyre
 
Extending IBM Connections - Bridging the Gap
Extending IBM Connections - Bridging the GapExtending IBM Connections - Bridging the Gap
Extending IBM Connections - Bridging the Gap
Stuart McIntyre
 
Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Social Connections II - Gaining Traction & Results from Collaboration Platfor...Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Stuart McIntyre
 
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
Stuart McIntyre
 
Ascendant Technology: Successful Collaboration solutions require a concrete a...
Ascendant Technology: Successful Collaboration solutions require a concrete a...Ascendant Technology: Successful Collaboration solutions require a concrete a...
Ascendant Technology: Successful Collaboration solutions require a concrete a...
Stuart McIntyre
 
Salvation Army: A private social network
Salvation Army: A private social networkSalvation Army: A private social network
Salvation Army: A private social network
Stuart McIntyre
 
IBM Connections Next - Futures & Feedback
IBM Connections Next - Futures & FeedbackIBM Connections Next - Futures & Feedback
IBM Connections Next - Futures & Feedback
Stuart McIntyre
 
Great expectations - students today, employees tomorrow
Great expectations - students today, employees tomorrowGreat expectations - students today, employees tomorrow
Great expectations - students today, employees tomorrow
Stuart McIntyre
 
IBM Connections - Customizing and Extending
IBM Connections - Customizing and ExtendingIBM Connections - Customizing and Extending
IBM Connections - Customizing and Extending
Stuart McIntyre
 
Beyond the Basics: An Overview of User LifeCycle and Managing Users with TDI
Beyond the Basics: An Overview of User LifeCycle and Managing Users with TDIBeyond the Basics: An Overview of User LifeCycle and Managing Users with TDI
Beyond the Basics: An Overview of User LifeCycle and Managing Users with TDI
Stuart McIntyre
 
Things I wish I'd known 5 years ago
Things I wish I'd known 5 years agoThings I wish I'd known 5 years ago
Things I wish I'd known 5 years ago
Stuart McIntyre
 
The Why, What, How of Social Business
The Why, What, How of Social BusinessThe Why, What, How of Social Business
The Why, What, How of Social Business
Stuart McIntyre
 

More from Stuart McIntyre (20)

Social Business: The Irresistible Force To Overcome Immovable Objections
Social Business: The Irresistible Force To Overcome Immovable ObjectionsSocial Business: The Irresistible Force To Overcome Immovable Objections
Social Business: The Irresistible Force To Overcome Immovable Objections
 
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...
 
Social Business - The Irresistible Force to Overcome Immovable Objections (IB...
Social Business - The Irresistible Force to Overcome Immovable Objections (IB...Social Business - The Irresistible Force to Overcome Immovable Objections (IB...
Social Business - The Irresistible Force to Overcome Immovable Objections (IB...
 
A Profile is the key a users' Connections identity, exploit it!
A Profile is the key a users' Connections identity, exploit it!A Profile is the key a users' Connections identity, exploit it!
A Profile is the key a users' Connections identity, exploit it!
 
Congratulations, you've successfully deployed IBM Connections 4.x! Now what?
Congratulations, you've successfully deployed IBM Connections 4.x! Now what?Congratulations, you've successfully deployed IBM Connections 4.x! Now what?
Congratulations, you've successfully deployed IBM Connections 4.x! Now what?
 
Social Connections II - Paul Mason - Applicable, the power of choice
Social Connections II - Paul Mason - Applicable, the power of choiceSocial Connections II - Paul Mason - Applicable, the power of choice
Social Connections II - Paul Mason - Applicable, the power of choice
 
Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Social Connections II - Gaining Traction & Results from Collaboration Platfor...Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Social Connections II - Gaining Traction & Results from Collaboration Platfor...
 
Social Connections II - Stuart McIntyre - Extending IBM Connections
Social Connections II - Stuart McIntyre - Extending IBM ConnectionsSocial Connections II - Stuart McIntyre - Extending IBM Connections
Social Connections II - Stuart McIntyre - Extending IBM Connections
 
Avoiding the seven deadly sins of IBM Connections and how to plot the route ...
Avoiding the seven deadly sins of IBM Connections and how to plot the route ...Avoiding the seven deadly sins of IBM Connections and how to plot the route ...
Avoiding the seven deadly sins of IBM Connections and how to plot the route ...
 
Extending IBM Connections - Bridging the Gap
Extending IBM Connections - Bridging the GapExtending IBM Connections - Bridging the Gap
Extending IBM Connections - Bridging the Gap
 
Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Social Connections II - Gaining Traction & Results from Collaboration Platfor...Social Connections II - Gaining Traction & Results from Collaboration Platfor...
Social Connections II - Gaining Traction & Results from Collaboration Platfor...
 
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
 
Ascendant Technology: Successful Collaboration solutions require a concrete a...
Ascendant Technology: Successful Collaboration solutions require a concrete a...Ascendant Technology: Successful Collaboration solutions require a concrete a...
Ascendant Technology: Successful Collaboration solutions require a concrete a...
 
Salvation Army: A private social network
Salvation Army: A private social networkSalvation Army: A private social network
Salvation Army: A private social network
 
IBM Connections Next - Futures & Feedback
IBM Connections Next - Futures & FeedbackIBM Connections Next - Futures & Feedback
IBM Connections Next - Futures & Feedback
 
Great expectations - students today, employees tomorrow
Great expectations - students today, employees tomorrowGreat expectations - students today, employees tomorrow
Great expectations - students today, employees tomorrow
 
IBM Connections - Customizing and Extending
IBM Connections - Customizing and ExtendingIBM Connections - Customizing and Extending
IBM Connections - Customizing and Extending
 
Beyond the Basics: An Overview of User LifeCycle and Managing Users with TDI
Beyond the Basics: An Overview of User LifeCycle and Managing Users with TDIBeyond the Basics: An Overview of User LifeCycle and Managing Users with TDI
Beyond the Basics: An Overview of User LifeCycle and Managing Users with TDI
 
Things I wish I'd known 5 years ago
Things I wish I'd known 5 years agoThings I wish I'd known 5 years ago
Things I wish I'd known 5 years ago
 
The Why, What, How of Social Business
The Why, What, How of Social BusinessThe Why, What, How of Social Business
The Why, What, How of Social Business
 

Recently uploaded

Olympic 2024 Key Players and Teams to Watch in Men's and Women's Football at ...
Olympic 2024 Key Players and Teams to Watch in Men's and Women's Football at ...Olympic 2024 Key Players and Teams to Watch in Men's and Women's Football at ...
Olympic 2024 Key Players and Teams to Watch in Men's and Women's Football at ...
Eticketing.co
 
Turkey vs Georgia Tickets: Turkey's Redemption Quest in Euro 2024, A Preview
Turkey vs Georgia Tickets: Turkey's Redemption Quest in Euro 2024, A PreviewTurkey vs Georgia Tickets: Turkey's Redemption Quest in Euro 2024, A Preview
Turkey vs Georgia Tickets: Turkey's Redemption Quest in Euro 2024, A Preview
Eticketing.co
 
Kylian Mbappe Misses Euro 2024 Training Due to Sickness Bug.docx
Kylian Mbappe Misses Euro 2024 Training Due to Sickness Bug.docxKylian Mbappe Misses Euro 2024 Training Due to Sickness Bug.docx
Kylian Mbappe Misses Euro 2024 Training Due to Sickness Bug.docx
Euro Cup 2024 Tickets
 
一比一原版(Curtin毕业证)科廷大学毕业证如何办理
一比一原版(Curtin毕业证)科廷大学毕业证如何办理一比一原版(Curtin毕业证)科廷大学毕业证如何办理
一比一原版(Curtin毕业证)科廷大学毕业证如何办理
apobqx
 
442 Diamond Formation Ebook pdf ASC ACADEMY SOCCER COACHING
442 Diamond Formation Ebook pdf ASC ACADEMY SOCCER COACHING442 Diamond Formation Ebook pdf ASC ACADEMY SOCCER COACHING
442 Diamond Formation Ebook pdf ASC ACADEMY SOCCER COACHING
Proximus
 
快速制作加拿大西蒙菲莎大学毕业证(sfu毕业证书)硕士学位证书原版一模一样
快速制作加拿大西蒙菲莎大学毕业证(sfu毕业证书)硕士学位证书原版一模一样快速制作加拿大西蒙菲莎大学毕业证(sfu毕业证书)硕士学位证书原版一模一样
快速制作加拿大西蒙菲莎大学毕业证(sfu毕业证书)硕士学位证书原版一模一样
8z10jo1w
 
Euro 2024 Belgium's Rebirth the New Generation Match the Golden Era.docx
Euro 2024 Belgium's Rebirth the New Generation Match the Golden Era.docxEuro 2024 Belgium's Rebirth the New Generation Match the Golden Era.docx
Euro 2024 Belgium's Rebirth the New Generation Match the Golden Era.docx
Eticketing.co
 
Croatia vs Italy Modric's Last Dance Croatia's UEFA Euro 2024 Journey and Ita...
Croatia vs Italy Modric's Last Dance Croatia's UEFA Euro 2024 Journey and Ita...Croatia vs Italy Modric's Last Dance Croatia's UEFA Euro 2024 Journey and Ita...
Croatia vs Italy Modric's Last Dance Croatia's UEFA Euro 2024 Journey and Ita...
Eticketing.co
 
Euro 2024 Key Tactics and Strategies of the Netherlands.docx
Euro 2024 Key Tactics and Strategies of the Netherlands.docxEuro 2024 Key Tactics and Strategies of the Netherlands.docx
Euro 2024 Key Tactics and Strategies of the Netherlands.docx
Eticketing.co
 
Poland vs Netherlands UEFA Euro 2024 Poland Battles Injuries Without Lewandow...
Poland vs Netherlands UEFA Euro 2024 Poland Battles Injuries Without Lewandow...Poland vs Netherlands UEFA Euro 2024 Poland Battles Injuries Without Lewandow...
Poland vs Netherlands UEFA Euro 2024 Poland Battles Injuries Without Lewandow...
Eticketing.co
 
Italy FIFA World Cup Italy's Ambition for FIFA 2026.docx
Italy FIFA World Cup Italy's Ambition for FIFA 2026.docxItaly FIFA World Cup Italy's Ambition for FIFA 2026.docx
Italy FIFA World Cup Italy's Ambition for FIFA 2026.docx
FIFA World Cup 2026 Tickets
 
The most promising young Players to watch during Euro 2024.docx
The most promising young Players to watch during Euro 2024.docxThe most promising young Players to watch during Euro 2024.docx
The most promising young Players to watch during Euro 2024.docx
Euro Cup 2024 Tickets
 
Belgium vs Romania A Comprehensive Preview of Euro 2024 Campaigns, Key Player...
Belgium vs Romania A Comprehensive Preview of Euro 2024 Campaigns, Key Player...Belgium vs Romania A Comprehensive Preview of Euro 2024 Campaigns, Key Player...
Belgium vs Romania A Comprehensive Preview of Euro 2024 Campaigns, Key Player...
Eticketing.co
 
A brief history of Volleyball
A    brief    history   of    VolleyballA    brief    history   of    Volleyball
A brief history of Volleyball
harshchauhan88180
 
Euro Cup Group E Preview, Team Strategies, Key Players, and Tactical Insights...
Euro Cup Group E Preview, Team Strategies, Key Players, and Tactical Insights...Euro Cup Group E Preview, Team Strategies, Key Players, and Tactical Insights...
Euro Cup Group E Preview, Team Strategies, Key Players, and Tactical Insights...
Eticketing.co
 
Sportr pitch deck for our saas based platform
Sportr pitch deck for our saas based platformSportr pitch deck for our saas based platform
Sportr pitch deck for our saas based platform
NathanielMDuncan
 
Croatia's UEFA Euro 2024 Puzzle of Experience versus Youth.docx
Croatia's UEFA Euro 2024 Puzzle of Experience versus Youth.docxCroatia's UEFA Euro 2024 Puzzle of Experience versus Youth.docx
Croatia's UEFA Euro 2024 Puzzle of Experience versus Youth.docx
Euro Cup 2024 Tickets
 
Serbia vs England Tickets: Serbia's Historic Euro 2024 Journey, A Blend of Ex...
Serbia vs England Tickets: Serbia's Historic Euro 2024 Journey, A Blend of Ex...Serbia vs England Tickets: Serbia's Historic Euro 2024 Journey, A Blend of Ex...
Serbia vs England Tickets: Serbia's Historic Euro 2024 Journey, A Blend of Ex...
Eticketing.co
 
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
asabad1
 
OLYMPIC MEN'S 100 METERS GOLD MEDALISTS.pptx
OLYMPIC MEN'S 100 METERS GOLD MEDALISTS.pptxOLYMPIC MEN'S 100 METERS GOLD MEDALISTS.pptx
OLYMPIC MEN'S 100 METERS GOLD MEDALISTS.pptx
Basil Achie
 

Recently uploaded (20)

Olympic 2024 Key Players and Teams to Watch in Men's and Women's Football at ...
Olympic 2024 Key Players and Teams to Watch in Men's and Women's Football at ...Olympic 2024 Key Players and Teams to Watch in Men's and Women's Football at ...
Olympic 2024 Key Players and Teams to Watch in Men's and Women's Football at ...
 
Turkey vs Georgia Tickets: Turkey's Redemption Quest in Euro 2024, A Preview
Turkey vs Georgia Tickets: Turkey's Redemption Quest in Euro 2024, A PreviewTurkey vs Georgia Tickets: Turkey's Redemption Quest in Euro 2024, A Preview
Turkey vs Georgia Tickets: Turkey's Redemption Quest in Euro 2024, A Preview
 
Kylian Mbappe Misses Euro 2024 Training Due to Sickness Bug.docx
Kylian Mbappe Misses Euro 2024 Training Due to Sickness Bug.docxKylian Mbappe Misses Euro 2024 Training Due to Sickness Bug.docx
Kylian Mbappe Misses Euro 2024 Training Due to Sickness Bug.docx
 
一比一原版(Curtin毕业证)科廷大学毕业证如何办理
一比一原版(Curtin毕业证)科廷大学毕业证如何办理一比一原版(Curtin毕业证)科廷大学毕业证如何办理
一比一原版(Curtin毕业证)科廷大学毕业证如何办理
 
442 Diamond Formation Ebook pdf ASC ACADEMY SOCCER COACHING
442 Diamond Formation Ebook pdf ASC ACADEMY SOCCER COACHING442 Diamond Formation Ebook pdf ASC ACADEMY SOCCER COACHING
442 Diamond Formation Ebook pdf ASC ACADEMY SOCCER COACHING
 
快速制作加拿大西蒙菲莎大学毕业证(sfu毕业证书)硕士学位证书原版一模一样
快速制作加拿大西蒙菲莎大学毕业证(sfu毕业证书)硕士学位证书原版一模一样快速制作加拿大西蒙菲莎大学毕业证(sfu毕业证书)硕士学位证书原版一模一样
快速制作加拿大西蒙菲莎大学毕业证(sfu毕业证书)硕士学位证书原版一模一样
 
Euro 2024 Belgium's Rebirth the New Generation Match the Golden Era.docx
Euro 2024 Belgium's Rebirth the New Generation Match the Golden Era.docxEuro 2024 Belgium's Rebirth the New Generation Match the Golden Era.docx
Euro 2024 Belgium's Rebirth the New Generation Match the Golden Era.docx
 
Croatia vs Italy Modric's Last Dance Croatia's UEFA Euro 2024 Journey and Ita...
Croatia vs Italy Modric's Last Dance Croatia's UEFA Euro 2024 Journey and Ita...Croatia vs Italy Modric's Last Dance Croatia's UEFA Euro 2024 Journey and Ita...
Croatia vs Italy Modric's Last Dance Croatia's UEFA Euro 2024 Journey and Ita...
 
Euro 2024 Key Tactics and Strategies of the Netherlands.docx
Euro 2024 Key Tactics and Strategies of the Netherlands.docxEuro 2024 Key Tactics and Strategies of the Netherlands.docx
Euro 2024 Key Tactics and Strategies of the Netherlands.docx
 
Poland vs Netherlands UEFA Euro 2024 Poland Battles Injuries Without Lewandow...
Poland vs Netherlands UEFA Euro 2024 Poland Battles Injuries Without Lewandow...Poland vs Netherlands UEFA Euro 2024 Poland Battles Injuries Without Lewandow...
Poland vs Netherlands UEFA Euro 2024 Poland Battles Injuries Without Lewandow...
 
Italy FIFA World Cup Italy's Ambition for FIFA 2026.docx
Italy FIFA World Cup Italy's Ambition for FIFA 2026.docxItaly FIFA World Cup Italy's Ambition for FIFA 2026.docx
Italy FIFA World Cup Italy's Ambition for FIFA 2026.docx
 
The most promising young Players to watch during Euro 2024.docx
The most promising young Players to watch during Euro 2024.docxThe most promising young Players to watch during Euro 2024.docx
The most promising young Players to watch during Euro 2024.docx
 
Belgium vs Romania A Comprehensive Preview of Euro 2024 Campaigns, Key Player...
Belgium vs Romania A Comprehensive Preview of Euro 2024 Campaigns, Key Player...Belgium vs Romania A Comprehensive Preview of Euro 2024 Campaigns, Key Player...
Belgium vs Romania A Comprehensive Preview of Euro 2024 Campaigns, Key Player...
 
A brief history of Volleyball
A    brief    history   of    VolleyballA    brief    history   of    Volleyball
A brief history of Volleyball
 
Euro Cup Group E Preview, Team Strategies, Key Players, and Tactical Insights...
Euro Cup Group E Preview, Team Strategies, Key Players, and Tactical Insights...Euro Cup Group E Preview, Team Strategies, Key Players, and Tactical Insights...
Euro Cup Group E Preview, Team Strategies, Key Players, and Tactical Insights...
 
Sportr pitch deck for our saas based platform
Sportr pitch deck for our saas based platformSportr pitch deck for our saas based platform
Sportr pitch deck for our saas based platform
 
Croatia's UEFA Euro 2024 Puzzle of Experience versus Youth.docx
Croatia's UEFA Euro 2024 Puzzle of Experience versus Youth.docxCroatia's UEFA Euro 2024 Puzzle of Experience versus Youth.docx
Croatia's UEFA Euro 2024 Puzzle of Experience versus Youth.docx
 
Serbia vs England Tickets: Serbia's Historic Euro 2024 Journey, A Blend of Ex...
Serbia vs England Tickets: Serbia's Historic Euro 2024 Journey, A Blend of Ex...Serbia vs England Tickets: Serbia's Historic Euro 2024 Journey, A Blend of Ex...
Serbia vs England Tickets: Serbia's Historic Euro 2024 Journey, A Blend of Ex...
 
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
 
OLYMPIC MEN'S 100 METERS GOLD MEDALISTS.pptx
OLYMPIC MEN'S 100 METERS GOLD MEDALISTS.pptxOLYMPIC MEN'S 100 METERS GOLD MEDALISTS.pptx
OLYMPIC MEN'S 100 METERS GOLD MEDALISTS.pptx
 

I’m too busy to collaborate

  • 1. I’m too busy to collaborate… addressing user engagement challenges Joseph D’Armi Solution Consultant Contact: Telephone: +44 (0) 1344 386000 Fax: +44 (0) 1344 386001 hello@chooseportal.com Avis House - Park Road - Bracknell - Berkshire - RG12 2EW www.chooseportal.com 1
  • 2. “If HP knew what HP knows, we would be three times as profitable.” Lew Platt - Former CEO of Hewlett-Packard www.chooseportal.com 2
  • 3. © 2009 Hugh MacLeod's Gapingvoid www.chooseportal.com 3
  • 4. Most social initiatives fail  Install and see who uses it  No clear objective  No management buy-in  No clear user value  Led by IT not business people  Inappropriate governance  Culture, structures McKinsey Global Survey:“Building the Web 2.0 Enterprise” www.chooseportal.com 4
  • 5. Where to start  Solve real problems  Communications critical  Motivated people  Trust building  People-centric processes www.chooseportal.com 5
  • 6. Understanding users 1% 9% 90% All  Mandating use does not impact quality or quantity  Consistent pattern of content creators, critics, and consumers  Content is driven by the active 10% European Commission JRC: “Web 2.0 in Government: Why and How? ” www.chooseportal.com 6
  • 7. Active 10% personality types Malcolm Gladwell, “The Tipping Point” www.chooseportal.com 7
  • 8. Active 10% personality types Exploration & Production O’Brien Senior Vice President Jones Stock The community leverages Cole’s Explorations Drilling Production knowledge to do Williams Taylor Stock their jobs Shapiro Paine G&G Petrophysical Production Reservoir Cohen Cross Sen O’Brien Shapiro Smith Andrews Moore Paine Cohen Cole Jones Hughes Miller Kelly Andrews Ramirez Smith Miller Hughes Williams Bell Cross Hussain Cole Taylor Hussain Moore Ramirez Bell Sen Kelly Social Network Analysis www.chooseportal.com 8
  • 9. Important relationships Strong Ties Weak Ties  Close relationships  Casual relationships  Shared world view  Varied world view  Team dynamics  Professional  Shared dynamics (interest) knowledgebase &  Specialised assets knowledgebase &  Similar perspectives assets & experience  New approaches &  Email lists, phone, perspectives shared and managed  Enables “6 degrees” documents, team-  Communities, blogs, rooms wikis, tweets, IM www.chooseportal.com 9
  • 10. People participate when…  the subject is important to them  they trust they have the right audience  organisational roadblocks are removed  they play a key role in quality & governance www.chooseportal.com 10
  • 11. Social collaboration success factors 1. Senior management involvement 2. Users drive how it is used 3. Users make it a part of their daily routine 4. Personal (not material) incentives 5. Include peer leaders in key roles 6. Balance of freedom and control The McKinsey Quarterly: “Six ways to make Web 2.0 work ” www.chooseportal.com 11
  • 12. Getting the balance right Top Down Bottom Up  Provide vision and a  Present and promote yourself collaborative environment  Connect to people and expand  Be accessible and less formal your network  Broad input and spontaneous  Create, share and participate interactions actively  Trust your co-workers and let  Be a role model ideas flow  Coach and guide your colleagues  Remove barriers and leverage initiatives www.chooseportal.com 12
  • 13. Accelerated adoption www.chooseportal.com 13
  • 14. Appraise – Social business goals  Drive Innovation  Support communications  Manage projects effectively  Catalogue staff skills, interests for opportunities www.chooseportal.com 14
  • 15. Assess – goals & choose the team  Initiative goals – Engage inter-departmental team members – Solve difficult problems – Provide peer review – Share insights, practices – Generate & rate ideas  Select team for: – Cross-functional work, different locations and different businesses/divisions – Shown peer leadership – Connectors, mavens, salespeople www.chooseportal.com 15
  • 16. Adopt – tools, for day to day, personal use  How to engage in cross-functional work, in different locations businesses & divisions How would YOU fit this  Adapt tools to support your projects for day to day interactions, brainstorming, into your daily job? information sharing, and problem solving  Understand how to personally benefit while supporting team innovation goals  Establish best practice and success measures www.chooseportal.com 16
  • 17. Adapt – behaviours & recognise opportunities  Understand barriers to use (network speed, practices)  Document unexpected benefits (novel approaches, etc.)  Gather ideas on how to improve collaboration  Determine relationship to other initiatives and combine/link complementary communities www.chooseportal.com 17
  • 18. Case study  Support research activities – Collaborate on research activities across people and teams – Extend core teams to include regional and multidiscipline experts – Access expertise when solving shared or perplexing problems  Support communications – Communication vehicle for management, innovation team, and other areas of interest – Generalised project resource to collaboratively manage project constraints & resources  Catalogue staff skills & interests for projects, promotions www.chooseportal.com 18
  • 19. Case studies:  University manage bids (for funding) – Improve success rate by bringing together the most qualified team with best practice from previous bids. – Jointly select, compose, manage and review bids.  Global Sales Coordination – Reduce customers ability to “shop around” causing regional sale teams to compete against each other  Product Promotion Best Practice – Provide European knowledge base from all promotional campaigns, detailing displays, results, improvements, competition etc. www.chooseportal.com 19
  • 20. Process – Resource – Measures www.chooseportal.com 20
  • 21. In summary  Think big – Start now!  Broaden your definition of a “team”  Solve real “communication” problems  Respect users “world view”  Help users drive use, participation  Get the balance right  Drive toward critical mass www.chooseportal.com 21
  • 22. www.chooseportal.com www.chooseportal.com