The event will feature Senior ICT expert of DAI, Jessica Heinzelman, to do a talk on practical examples of mobile technologies in development. Come learn about Jessica and DAI’s work helping development projects and CSOs utilize ICT to improve the impact and scale of their work. She will share the process she takes to design effective projects through practical examples including providing legal information to 700,000 women and girls in Sierra Leone, using SMS to provide civic education and prevent conflict in Kenya, designing a biosecurity in Indonesia, and using mobiles to collect data with greater accuracy and efficiency.
Speaker Bio: Jessica Heinzelman is a Senior ICT Specialist with DAI. Jessica leverages her expertise in information communication technologies (ICTs), strategic design, partnerships and project management to advance international development objectives through contextually appropriate strategies and technology innovations. She has worked in Kenya, Nigeria, Tunisia, Burundi, South Africa, Jordan, Zambia, Afghanistan, Zimbabwe, Cambodia, Sierra Leone and Pakistan and traveled to over 33 countries globally. Ms. Heinzelman holds a Master of Arts in Law & Diplomacy from the Fletcher School at Tufts University.
A presentation about definition, extent and reasons for digital divide, impact of the web and attempts to bridge the digital divide. I gave this speech in my ESL class at Portland State University in December 2008
Presentation by Ayoo Osen Odicoh, Senior Gender Advisor, UN Office for the Coordination of Humanitarian Affairs (UNOCHA), Regional Office for Southern and Eastern Africa Region
ICT Workplan
1. Establish a Farmphone system based on Freedomfone in Sindh province.
2. Demonstrate and test the “Seeing is Believing” app developed by ACIAR/UC
3. Conduct youth survey to specifically explore the establishment of an ICT skills project (Community Service Centre model)
4. Establish links with UAF’s CyberExtension project Zarai Baithak (http://zaraibaithak.com/)
5. Connect with Dairy, Citrus and Mango teams once the ICT trials have been undertaken in March
A presentation about definition, extent and reasons for digital divide, impact of the web and attempts to bridge the digital divide. I gave this speech in my ESL class at Portland State University in December 2008
Presentation by Ayoo Osen Odicoh, Senior Gender Advisor, UN Office for the Coordination of Humanitarian Affairs (UNOCHA), Regional Office for Southern and Eastern Africa Region
ICT Workplan
1. Establish a Farmphone system based on Freedomfone in Sindh province.
2. Demonstrate and test the “Seeing is Believing” app developed by ACIAR/UC
3. Conduct youth survey to specifically explore the establishment of an ICT skills project (Community Service Centre model)
4. Establish links with UAF’s CyberExtension project Zarai Baithak (http://zaraibaithak.com/)
5. Connect with Dairy, Citrus and Mango teams once the ICT trials have been undertaken in March
Uproars over Vaginas: Scaling SRHR Mobi-content in Africa. YTH
More and more, organizations are leveraging mobile technology to reach the nearly half of the world's population that's under 25. This talk will highlight learnings around scaling sexual health content on mobile, looking specifically at TuneMe, a mobisite for youth engagement that began in Zambia and has expanded to Zimbabwe and Malawi. How do you reach both men and women with your content? What do you do when youth don't want to leave your Facebook site? The talk will provide solutions to these challenges and shed insights on effective ways to scale regionally.
Usage of Social Media on Phones in IndiaPALLAV GROVER
As a part of our assignment, me and my friend had to trap the idea that is prevalent in India based upon the title mentioned. While answering that, we took cognizance of empirical data with a relatively small but workable population.
Hope it helps.
Holding the Line: Customer Perceptions of Interactive Voice Response SystemsInteractions Corporation
The attached study looks at customer perceptions of IVRs and other various methods of customer service. The following are its key findings:
• While new technological platforms such as social media and tablet computing are by now familiar to consumers, the telephone remains the preferred method for customer service.
• Most customers still prefer speaking with live customer service representatives, although an overwhelming majority are convinced that CSRs are either failing to get better or are getting worse.
• Customers expect automated telephone service systems to improve, and are inclined to punish companies for failing to comply.
Uproars over Vaginas: Scaling SRHR Mobi-content in Africa. YTH
More and more, organizations are leveraging mobile technology to reach the nearly half of the world's population that's under 25. This talk will highlight learnings around scaling sexual health content on mobile, looking specifically at TuneMe, a mobisite for youth engagement that began in Zambia and has expanded to Zimbabwe and Malawi. How do you reach both men and women with your content? What do you do when youth don't want to leave your Facebook site? The talk will provide solutions to these challenges and shed insights on effective ways to scale regionally.
Usage of Social Media on Phones in IndiaPALLAV GROVER
As a part of our assignment, me and my friend had to trap the idea that is prevalent in India based upon the title mentioned. While answering that, we took cognizance of empirical data with a relatively small but workable population.
Hope it helps.
Holding the Line: Customer Perceptions of Interactive Voice Response SystemsInteractions Corporation
The attached study looks at customer perceptions of IVRs and other various methods of customer service. The following are its key findings:
• While new technological platforms such as social media and tablet computing are by now familiar to consumers, the telephone remains the preferred method for customer service.
• Most customers still prefer speaking with live customer service representatives, although an overwhelming majority are convinced that CSRs are either failing to get better or are getting worse.
• Customers expect automated telephone service systems to improve, and are inclined to punish companies for failing to comply.
Improving communication & collaboration in the age of social mediaMarco Campana
Technology is playing an increasingly important role in facilitating the work of service provider organizations. How can technology be used effectively to support collaboration, and what tools and resources are there? In this workshop, participants will learn more about how technology can support service collaboration, useful tools, technology platforms and resources, how social media can be used to support collaboration. Participants will also explore advantages, challenges, pitfalls and promising practices in technology use in the social services sector.
Attitudes to Cybersafety and Online Privacy in the Middle EastMOTC Qatar
Slides from Monthly Dialogue lecture at The Center for International and Regional Studies. Georgetown University School of Foreign Service in Qatar, presented on Tuesday, September 16th, 2014.
For more information visit: http://cirs.georgetown.edu/events/monthly/damian-radcliffe
Cities are leveraging technology to better connect with its constituents. However, cities are at risk of isolating key segments of its populations without closing the digital divide. We will explore the digital divide’s impact on civic technology and the role of cities in increasing access to high-speed Internet.
Sheila Dugan, Marketing and Communications Manager at EveryoneOn
Watch the video online: https://www.youtube.com/watch?v=9yUi_dKovJ8&list=PL65XgbSILalVoej11T95Tc7D7-F1PdwHq&index=1
Get involved with Code for America: http://www.codeforamerica.org/action
Responsible Data for Children Training_PublicSlides_110922.pdfStefaan Verhulst
The Responsible Data for Children (RD4C) initiative—a collaboration between The GovLab and UNICEF to promote the more responsible handling of data for and about children—has spent much of 2022 developing ways to socialize and operationalize the principles that put the best interests of children and a child rights approach at the center of our data activities.. From publishing new case studies that provide detail on what a responsible data approach looks like in action to supporting UNICEF and UNHCR country offices in helping them implement a responsible data for children approach to their operations to expanding its offerings in different languages, we’ve sought to help organizations understand what responsible data for children means and how they can realize it in their day-to-day operations.
Today, RD4C is continuing this work with self-guided training. Based on the tutorials offered to UNICEF staff in early 2022, these slides are a resource for organizations seeking to understand ways to operationalize the RD4C principles and implement the RD4C tools.
Technologies for Community Empowerment - Aaditeshwar SethCSFCommunications
Aaditeshwar Seth of GramVaani discusses technologies that can improve the effectiveness of School Management Committees at CSF's Workshop on Capacity Building of School Management Committees
A group of Khon Kaen University staff members were invited to give a 2-hour talk about non-profit management at The Lab of Development Innovations on March 20th, 2014.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
3. About me
I have a Masters in
International Development
I don’t know how to code
I’ve worked with organizations
like Kiva.org, Ushahidi & DAI
I’ve been to over 33 countries in
the world
I started working in ICT4D
because…
4. There are nearly 5 billion mobile
connections in the developing world.
Photos:
Mao
Lan,Mao
Chandy
&
Jessica
Heinzelman
5. Each line is an
opportunity to
connect directly
to an individual.
6. What is the question we need to ask?
a) How can development organizations use
mobile phones?
b) How can development organizations use
mobile phones to improve impact & scale?
9. Mobiles for Impact & Scale
PROCESS
Determine the
Goal
Understand the
Communication
Landscape
Select the
Appropriate
Tools
Focus on the
the Whole
Continuous
Feedback
13. Focus on the Whole
TECHNOLOGY
tech development and/or setup, training, testing
ALLOCATION
OF
TIME
ALL THE OTHER STUFF
outreach, marketing, partnerships,
content development, training,
integration into activities,
monitoring & evaluation, etc.
Adapted
from
Chris
Blow’s
Alloca&on
of
Time:
Deploying
Ushahidi
16. Security & Justice for Women and Girls in Sierra Leone
Goal
Improve knowledge of laws and access to security and justice services for
700,000 women and girls in rural Sierra Leone
17. Security & Justice for Women and Girls in Sierra Leone"
Comms
• Information is filtered through community leaders & men
• There is no single place women go for information
• Women’s access to ICT is controlled by men
Community
meeMngs
deliver
info
at
the
discre&on
of
leaders
Posters
are
few
and
provide
incomplete
informaMon
Women
can
borrow
phones,
but
privacy
and
assumpMons
are
issues
Women
listen
to
the
radio
in
the
evening,
but
men
choose
the
program
In
the
most
disconnected
locaMons
people
listen
to
music
stored
on
SD
cards
18. Security & Justice for Women and Girls in Sierra Leone"
Tools
Need to deliver quality information through multiple communication
channels to ensure they have access through one or more information
sources
Non-‐literate
Materials
Quality
InformaMon
Radio
Programming
Advice
Line
19. Security & Justice for Women and Girls in Sierra Leone"
Tools
Multiple channels can stand alone, but also reinforce each other
Non-‐literate
materials
adverMses
and
builds
trust
in
the
advice
line
Quality
InformaMon
Radio
adverMses,
models
use
&
builds
trust
in
advice
line
Advice
Line
20. Security & Justice for Women and Girls in Sierra Leone"
Focus
Identified content and partners that were already doing similar work and
developed agreements and a project plan to guide the implementation
Quality Information
DAI
Paralegal Service
NamaM
Radio Expertise
BBC
Media
AcMon
Non-literate materials
BBC
Media
AcMon
21. Security & Justice for Women and Girls in Sierra Leone"
Feedback
Planning feedback loops from the beginning with a multi-faceted
monitoring plan including:
Track advice line statistics
Monitor radio
call-in responses
Get feedback from the field
23. Strategies Against Flu Emergence in Indonesia
Goal
Comms
Achieve greater scale and increase frequency of education and reminders
to reinforce good biosecurity practices of poultry farmers
110%
Poultry
prices
set
by
Blackberry
Messenger
24. Strategies Against Flu Emergence in Indonesia
Tools
Focus
Mobiles enabled the project to push reminders to farmers rather than
waiting for them to check social media
Worked with agricultural extension workers to a) build a central database
of farmer phone numbers and b) develop content and reminder schedule
Feedback
25. Sisi ni Amani: Civic Education & Conflict Prevention in Kenya
EXAMPLE
Note:
I
work
with
Sisi
ni
Amani
in
a
personal
capacity.
It
is
not
a
project
of
DAI.
26. Civic Education & Conflict Prevention in Kenya
Goal
Prevent the outbreak of conflict by countering misinformation that often
serves as a catalyst of violence
Comms
70% of Kenyans have a mobile phone and a majority of individuals in
high-risk communities have a basic model with growing social media use
Some but not all attend community events and rallies
Tools
SMS enabled direct and rapid delivery of information that could be easily
saved and shared within social networks and a USSD survey was used to
capture demographic information for targeting messages
What is your
gender?
1 – Male
2 - Female
What language
do you speak?
1 – Swahili
2 – English
Where do you
live?
1- Nairobi
2 - Narok County
What age?
1 – 16-25
2 – 26-35
3 – 36-45
Thank you for
subscribing to
Sisi ni Amani!
27. Civic Education & Conflict Prevention in Kenya
Focus
Built network of community peace leaders to conduct outreach and
provide monitor conflict situation and provide locally relevant messages
28. Civic Education & Conflict Prevention in Kenya
Focus
Develop a message framework to guide the creation of effective
messages
FOCUS GROUPS
30+ hours of focus
groups with all key
target audiences.
LEARNINGS
Post-campaign deeper
research on behavioral
drivers.
CO-CREATION
Co-creation of messaging
with research participants
through situation simulations.
MODEL DEVELOPMENT
Application of messaging
output into behavior change
communications model (SMS
software).
DRIVERS ANALYSIS
Narrative data analysis of the
patterned behavioral barriers and
drivers for each audience segment.
MESSAGING REFINEMENT
Refinement of messaging based
on (1) identified drivers; (2) risk
management criteria; (3)
situation and segment targeting.
29. Civic Education & Conflict Prevention in Kenya
Feedback
Used tech metrics, a USSD survey and qualitative follow-up interviews to
determine if and what was working
Tech metrics
USSD survey
Qualitative interviews
65,000 subscribers
682,227 messages sent
Minimal unsubscribes
25%
75%
Never forwarded
an SMS
“I could always check my
inbox if I forgot anything
about the messages
Forwarded
1+
elections. The
Covering
would remind me.
messages
Up
forwarded
teach others.”
I Never
also
could
Yeah
Forwarded 1+
SMS at their
own cost
31. Data Collection & Decision-making in DRC and Liberia
Increase the efficiency of data collection and decision-making
Goal
Comms
Tools
Low mobile penetration with limited network coverage and power sources
Most enumerators had basic mobile phones
Project-supplied smart phones (Liberia) and tablets (DRC) chosen for long
battery life; heavy duty protective cases; motorbike-compatible chargers,
and the opensource Formhub application that enables survey design,
data collection and basic analysis
32. Data Collection & Decision-making in DRC and Liberia
Focus
Feedback
Determining what information needed to be collected to inform project
design and enable a strong baseline and ongoing monitoring
Only 20% of surveys in DRC had location data!
Problems were split between a) human error and b) the need for
enumerators to go outside of structures when collecting points.
33. What can you do in Cambodia?
Photos
by:
Mao
Chandy
34. "
Please write on your card:"
"
"
a) Organization name"
"
b) Ideas for using mobiles for impact & scale"
in Cambodia"
"
c) What skills or assistance you might need?"