SOCOTO's SAM triangle uses social analytics and mobility to analyze complaints from forums and social media. It provides insights into complaint categories to reduce resolution time by 20-25% and increase customer satisfaction while saving millions. A case study found customers were given wrong information on insurance applications due to ambiguous questions. SOCOTO's text mining, sentiment analysis, and social network analysis solutions reduce fraud and save more money than traditional methods. Mobility is a new line of business using notifications, bookings, and claims processing to increase efficiency and personalized customer experiences in real-time.
The digital tide is hitting all of us, profoundly transforming our
everyday lives, and dramatically transforming the way
consumers behave and think about brands. Far from being the harbinger of the end of retail, digital is a big competitive advantage for stores that know how to use it. This presentation was shared by McKinsey partner Nathalie Remy (Paris) at the Women's Wear Daily Apparel and Retail CEO Summit. View McKinsey's top retail content: http://mckinseyonmarketingandsales.com/sector/retail
A view of the customer experience through the consumer journeySKIM
Customer satisfaction can be measured across the consumer journey, each point being evaluated and rated by customers on how satisfied they are at that specific point in time. However, with the consumer journey becoming so intricate and interconnected through numerous channels, looking at these individual points in isolation is no longer accurate and can be deceiving.
Hence, marketers should go beyond traditional metrics to determine and understand customer experience within the context of consumer journey.
We shared insights from our journey mapping studies as we see tremendous value when understanding customer experience from this perspective.
The digital tide is hitting all of us, profoundly transforming our
everyday lives, and dramatically transforming the way
consumers behave and think about brands. Far from being the harbinger of the end of retail, digital is a big competitive advantage for stores that know how to use it. This presentation was shared by McKinsey partner Nathalie Remy (Paris) at the Women's Wear Daily Apparel and Retail CEO Summit. View McKinsey's top retail content: http://mckinseyonmarketingandsales.com/sector/retail
A view of the customer experience through the consumer journeySKIM
Customer satisfaction can be measured across the consumer journey, each point being evaluated and rated by customers on how satisfied they are at that specific point in time. However, with the consumer journey becoming so intricate and interconnected through numerous channels, looking at these individual points in isolation is no longer accurate and can be deceiving.
Hence, marketers should go beyond traditional metrics to determine and understand customer experience within the context of consumer journey.
We shared insights from our journey mapping studies as we see tremendous value when understanding customer experience from this perspective.
Metrics-driven Demand Generation in an Increasingly Multichannel World.Anametrix
Pelin Thorogood, Anametrix’s CMO and Executive-in-Residence at Cornell’s Johnson Graduate School of Management, will discuss “Metrics-driven Demand Generation in an Increasingly Multichannel World.” She’ll share the most effective tools and tactics to optimize your entire customer cycle from reach, acquisition, and conversion through retention. With these insights, you’ll answer questions like:
How effectively do your marketing efforts achieve your business objectives?
How do you monitor, measure and maximize the effectiveness of each marketing channel and program?
How much is earned media supporting your paid marketing efforts?
How can a metrics-driven demand-gen engine improve lifetime customer value and transform your marketing into a predictable revenue driver?
Creating a great customer experience requires good data, content, and engagement programs across the entire decision journey. Getting it wrong can mean losing customers or seeing negative buzz erode sales. Big data and digital can play critical roles in bolstering operating margins. Leaders in big data across markets have generally outperformed their peers, sometimes by as much as 20% - 30%.
APS Presentation London 2022_ Start Building Experiences.pptx.pdfMoEngage Inc.
Today's savvy customers expect brands to provide a consistent and personalised experience across all available channels.
Based on our research, we discovered that incorrect personalisation could result in the customer being lost. In Europe alone, 55% of consumers found irrelevant and inconsistent brand communication to be highly frustrating.
So, how do you personalise your customers' interactions with your brand?
This slide presentation will provide you with actionable insights for your personalisation strategy, allowing you to start building relationships and stop losing customers.
How to get the most of your SEA/AdWords campaigns thanks to Web Analytics?Universem
Discover the power of an advanced Web Analytics setup to optimize your Adwords & Online marketing campaigns. A conference given on October 15th 2015 at Digital First 2015.
Presentation gives short proposal of marketing automation solutions for automotive industry. please visit www.edbms.pl in order to go deeper into proposed solutions.
DBMS delivers info to the market about big data solutions. Presentation brings overview about possible data analysis for increasing sales and better customer service
Launching a breakthrough innovation: Unspoken™ SKIM
Presented by Paul Janssen, VP North America
Find out more at http://skimgroup.com/webinar-implicit-research-technique.
Have you been wondering what the new generation of mobile research will look like? Or how we can better capture both the conscious and subconscious processes of the brain by leveraging big implicit research techniques in an efficient and actionable way?
In this webinar Paul Janssen, VP North America at SKIM and one of the people behind our latest innovation, will introduce Unspoken ™, a new technology that combines a breakthrough implicit research technique with an engaging mobile interface.
By leveraging native mobile swiping and tapping techniques consumers are given an intuitive user experience that helps connect with their natural behavior. Advanced algorithms rooted in SKIM's choice modeling expertise, then use the recorded choices and reaction times to model outcomes that are more reflective of the instinctual behavior consumers display in market.
Unspoken ™ can be used for a variety of applications like screening variants, packs and promotions. However, the main focus of the webinar will be on brand communications. More specifically, we will explore how we can use Unspoken ™ to identify which ads or messages break through the clutter and convert shoppers into buyers once they have arrived at the moment of truth like a shelf or website.
Dr.Assist, Artificial intelligence technology is being put to work in health care , to help cancer care professionals to discover and deliver the personalized , précised and evidences based wellness experiences through automated diagnosis and treatment options, to improve the quality of care with spot ,sense and support capabilities.
Metrics-driven Demand Generation in an Increasingly Multichannel World.Anametrix
Pelin Thorogood, Anametrix’s CMO and Executive-in-Residence at Cornell’s Johnson Graduate School of Management, will discuss “Metrics-driven Demand Generation in an Increasingly Multichannel World.” She’ll share the most effective tools and tactics to optimize your entire customer cycle from reach, acquisition, and conversion through retention. With these insights, you’ll answer questions like:
How effectively do your marketing efforts achieve your business objectives?
How do you monitor, measure and maximize the effectiveness of each marketing channel and program?
How much is earned media supporting your paid marketing efforts?
How can a metrics-driven demand-gen engine improve lifetime customer value and transform your marketing into a predictable revenue driver?
Creating a great customer experience requires good data, content, and engagement programs across the entire decision journey. Getting it wrong can mean losing customers or seeing negative buzz erode sales. Big data and digital can play critical roles in bolstering operating margins. Leaders in big data across markets have generally outperformed their peers, sometimes by as much as 20% - 30%.
APS Presentation London 2022_ Start Building Experiences.pptx.pdfMoEngage Inc.
Today's savvy customers expect brands to provide a consistent and personalised experience across all available channels.
Based on our research, we discovered that incorrect personalisation could result in the customer being lost. In Europe alone, 55% of consumers found irrelevant and inconsistent brand communication to be highly frustrating.
So, how do you personalise your customers' interactions with your brand?
This slide presentation will provide you with actionable insights for your personalisation strategy, allowing you to start building relationships and stop losing customers.
How to get the most of your SEA/AdWords campaigns thanks to Web Analytics?Universem
Discover the power of an advanced Web Analytics setup to optimize your Adwords & Online marketing campaigns. A conference given on October 15th 2015 at Digital First 2015.
Presentation gives short proposal of marketing automation solutions for automotive industry. please visit www.edbms.pl in order to go deeper into proposed solutions.
DBMS delivers info to the market about big data solutions. Presentation brings overview about possible data analysis for increasing sales and better customer service
Launching a breakthrough innovation: Unspoken™ SKIM
Presented by Paul Janssen, VP North America
Find out more at http://skimgroup.com/webinar-implicit-research-technique.
Have you been wondering what the new generation of mobile research will look like? Or how we can better capture both the conscious and subconscious processes of the brain by leveraging big implicit research techniques in an efficient and actionable way?
In this webinar Paul Janssen, VP North America at SKIM and one of the people behind our latest innovation, will introduce Unspoken ™, a new technology that combines a breakthrough implicit research technique with an engaging mobile interface.
By leveraging native mobile swiping and tapping techniques consumers are given an intuitive user experience that helps connect with their natural behavior. Advanced algorithms rooted in SKIM's choice modeling expertise, then use the recorded choices and reaction times to model outcomes that are more reflective of the instinctual behavior consumers display in market.
Unspoken ™ can be used for a variety of applications like screening variants, packs and promotions. However, the main focus of the webinar will be on brand communications. More specifically, we will explore how we can use Unspoken ™ to identify which ads or messages break through the clutter and convert shoppers into buyers once they have arrived at the moment of truth like a shelf or website.
Dr.Assist, Artificial intelligence technology is being put to work in health care , to help cancer care professionals to discover and deliver the personalized , précised and evidences based wellness experiences through automated diagnosis and treatment options, to improve the quality of care with spot ,sense and support capabilities.
An overview of the software license management solutions available from Agilis Software, including product activation and floating licensing. Includes case studies of actual customer implementations.
Visibility - How to Attract the Modern Insurance ConsumerRyan Hanley
Attracting the modern insurance consumer has everything to do about message and almost nothing to do with tactics or strategy. In this new presentation, we discuss the concept of "Visibility" and message. Attendees learn how to harness the power of storytelling, content marketing and audience building to generate new business revenue for their agency.
Read about challenges faced by Insurance Industries, how embracing digital and mobile technology can help Insurers increase agent productivity, improve customer satisfaction. We have also highlighted some customer stories describing how our digital solutions have helped insurers around the world.
The insurance industry is witnessing a slow but certain evolution due to disruptive technologies, external market forces, and their consequent impact on insurance business and operating models.
This Slideshare deck has the overview of the top 10 insurance trends that will be strategic for firms in the near term.
The wealth management industry around the world is witnessing a multitude of changes due to weak economies in the developed world, strong growth in developing markets like China and India, an uncertain political future in Europe, increasing regulatory supervision, and new competition from rising FinTechs and their innovative services for High Net Worth Individuals (HNWIs).
Our analysis in this paper revolves around the impact of the above mentioned dynamics on the industry players and how they are adapting through this phase of transformation.
Product Marketing Framework for Product or Service LaunchJanet Jaiswal
A framework to launch a product or a service in either the B2B or B2C space. Shows step-by-step what to do and how to prepare to release a product to the market that's successful from the first day.
Also covers 7 lessons learned in launching online products and services in the past.
Capgemini reports on the major 2017 trends in the payments industry which revolve around three core areas of payment instruments, regulatory and industry initiatives, and key stakeholder strategies. Currently, the global payments industry is undergoing a paradigm shift with an influx of technology, demographic, and regulatory dynamics. While the customer facing part of the value chain continues to witness high levels of innovation, service providers are still grappling with back-end infrastructure enhancements. Trends such as new opportunities in the payments industry in terms of adoption of Open Application Programming Interfaces (APIs), growth in digital payments, innovation in cross-border payments, and challenges from the entry of alternative service providers are impacting the industry in terms of fostering competition, nurturing innovation, and enhancing process and system-related efficiencies.
How Social CRM Can Help Address Changing Consumer DemandsFabio Cipriani
Social collaboration-based sales and marketing technologies help companies understand and manage changing consumer demands. Learn how leading companies are incorporating collaborative sales and marketing solutions into their overall CRM strategy.
Put social in your sales process and get to the next levelXeeMe
This is not your typical “you need to do social media” nor the old “10 steps to increase sales” event. We are talking straight:
1) Why sales people are doomed to fail with the old processes
2) The impact of the social customer to the traditional sales organization
3) When sales teams ignore all the rules and thrive
4) What YOU can do to to create a “high speed high reach sales team”.
Join Andy Rudin, Expert in sales strategies for information technology products and services, Managing Principal at Outside Technologies, Inc and Axel Schultze, Founder and CEO of Xeequa, President of the Social Media Academy for an engaging discussion around techniques that help you deal with twice as many people in half the time and increase sales by 20%
Customer Experience: Customer vs Company. Customers are bombarded by messages. Each message has a cost to company and customer alike. Companies poorly manage messages across channels risking brand value and wasting customers time. Companies need better means, frameworks for understanding and communicating to customers across every customer experience stage.
20140716 presentation all channel experience insurance slideshare v1.0Pascal Spelier
On the 16th of July I visited Portugal and presented at two insurance companies. This presentation is about creating an All Channel Experience in the insurance industry based on the building blocks for a digital organization of Capgemini Consulting in cooperation with MIT. The presentation focusses on one of the pillars of the digital model: customer experience. The presentation contains also slides about relevant trends: quantified self, sharing economy, big data, cross channel marketing, mobile, et cetera. Are you interested in the voice over of the presentation or do you want to invite me for presenting this presentation at your organization? Don't hesitate to contact me: pascal.spelier(at)capgemini(dot)com,
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
To succeed in the Internet age, insurance marketers have to be more nimble, more innovative and better able to communicate with their customers, both for themselves and through their partner ecosystems. IBM’s Commerce portfolio for Insurance can help insurers achieve their marketing engagement goals. Insurance industry marketing executives need to reach prospective and current policyholders in context at every point of the purchase process by innovating personally relevant and rewarding experiences that draw customers in and keep them engaged. IBM’s Commerce portfolio helps insurance marketing leaders take an integrated approach to customer engagement.
Latest Ecommerce Trends to Watch Out For 2023.pdfAdityaJani15
Regardless of your business model, eCommerce systems are critical to any online operation (whether B2B or B2C). It gives your company a platform to share and sell things to a wide range of potential clients online. However, with so many eCommerce platforms on the market, selecting the best one appears to be difficult. The eCommerce business shows no indications of slowing down in the near future.
Website Conversion Best Practices for High Tech Companiesedynamic
Learn how best of breed high tech marketers leverage digital technologies to improve their customer engagement initiatives to drive higher conversion rates
Dr.Assist, Artificial intelligence technology is being put to work in health care , to help cancer care professionals to discover and deliver the personalized , precised and evidences based wellness experiences through automated diagnosis and treatment options, to improve the quality of care with spot ,sense and support capabilities.
SOCOTO an unique semantic social platform started rolling out its services for brands and marketers in terms of
- semantic social Influence,
- semantic social analytics,
- semantic sentiment
- social search
Just glance it!
“To be integrated is to feel secure, to feel connected.” The views and experi...AJHSSR Journal
ABSTRACT: Although a significant amount of literature exists on Morocco's migration policies and their
successes and failures since their implementation in 2014, there is limited research on the integration of subSaharan African children into schools. This paperis part of a Ph.D. research project that aims to fill this gap. It
reports the main findings of a study conducted with migrant children enrolled in two public schools in Rabat,
Morocco, exploring how integration is defined by the children themselves and identifying the obstacles that they
have encountered thus far. The following paper uses an inductive approach and primarily focuses on the
relationships of children with their teachers and peers as a key aspect of integration for students with a migration
background. The study has led to several crucial findings. It emphasizes the significance of speaking Colloquial
Moroccan Arabic (Darija) and being part of a community for effective integration. Moreover, it reveals that the
use of Modern Standard Arabic as the language of instruction in schools is a source of frustration for students,
indicating the need for language policy reform. The study underlines the importanceof considering the
children‟s agency when being integrated into mainstream public schools.
.
KEYWORDS: migration, education, integration, sub-Saharan African children, public school
Surat Digital Marketing School is created to offer a complete course that is specifically designed as per the current industry trends. Years of experience has helped us identify and understand the graduate-employee skills gap in the industry. At our school, we keep up with the pace of the industry and impart a holistic education that encompasses all the latest concepts of the Digital world so that our graduates can effortlessly integrate into the assigned roles.
This is the place where you become a Digital Marketing Expert.
Your Path to YouTube Stardom Starts HereSocioCosmos
Skyrocket your YouTube presence with Sociocosmos' proven methods. Gain real engagement and build a loyal audience. Join us now.
https://www.sociocosmos.com/product-category/youtube/
Buy Pinterest Followers, Reactions & Repins Go Viral on Pinterest with Socio...SocioCosmos
Get more Pinterest followers, reactions, and repins with Sociocosmos, the leading platform to buy all kinds of Pinterest presence. Boost your profile and reach a wider audience.
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Multilingual SEO Services | Multilingual Keyword Research | Filosemadisonsmith478075
Multilingual SEO services are essential for businesses aiming to expand their global presence. They involve optimizing a website for search engines in multiple languages, enhancing visibility, and reaching diverse audiences. Filose offers comprehensive multilingual SEO services designed to help businesses optimize their websites for search engines in various languages, enhancing their global reach and market presence. These services ensure that your content is not only translated but also culturally and contextually adapted to resonate with local audiences.
Visit us at -https://www.filose.com/
Improving Workplace Safety Performance in Malaysian SMEs: The Role of Safety ...AJHSSR Journal
ABSTRACT: In the Malaysian context, small and medium enterprises (SMEs) experience a significant
burden of workplace accidents. A consensus among scholars attributes a substantial portion of these incidents to
human factors, particularly unsafe behaviors. This study, conducted in Malaysia's northern region, specifically
targeted Safety and Health/Human Resource professionals within the manufacturing sector of SMEs. We
gathered a robust dataset comprising 107 responses through a meticulously designed self-administered
questionnaire. Employing advanced partial least squares-structural equation modeling (PLS-SEM) techniques
with SmartPLS 3.2.9, we rigorously analyzed the data to scrutinize the intricate relationship between safety
behavior and safety performance. The research findings unequivocally underscore the palpable and
consequential impact of safety behavior variables, namely safety compliance and safety participation, on
improving safety performance indicators such as accidents, injuries, and property damages. These results
strongly validate research hypotheses. Consequently, this study highlights the pivotal significance of cultivating
safety behavior among employees, particularly in resource-constrained SME settings, as an essential step toward
enhancing workplace safety performance.
KEYWORDS :Safety compliance, safety participation, safety performance, SME
Unlock TikTok Success with Sociocosmos..SocioCosmos
Discover how Sociocosmos can boost your TikTok presence with real followers and engagement. Achieve your social media goals today!
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Enhance your social media strategy with the best digital marketing agency in Kolkata. This PPT covers 7 essential tips for effective social media marketing, offering practical advice and actionable insights to help you boost engagement, reach your target audience, and grow your online presence.
Grow Your Reddit Community Fast.........SocioCosmos
Sociocosmos helps you gain Reddit followers quickly and easily. Build your community and expand your influence.
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8. Value
Analyze huge unstructured complaints from
forums and social channels
Insights about complaints categories and
readdress them
Inputs for complaint management workflow
Reduce the time by 20-25 %
Speed up the processing
Increase the satisfaction index of consumers
Save millions of dollars
9.
10. Case study
The common styles in which the questions on an
application form is posed are
1. Do you consume tobacco products?
2. Do you smoke?
3. Have you used a tobacco product in the last five years?
4. Have you ever consumed tobacco products?
Found that many customers were given wrong
information !!!
32. Best experience blending analytics , social and
mobility
State of art technologies , data scientists ,domain
expertise
ROI
Embrace the future digital experiences
