This document discusses tools for performing a training needs assessment, including observation, surveys, and focus groups/interviews. A needs assessment is important for understanding how training can help users meet business objectives. It provides information to define the audience, format, length, technical specifications, costs and purpose of the training program. Observation of users can provide insights into what training is needed. Surveys can collect data on training needs and measure ROI. Focus groups allow obtaining qualitative feedback to further shape effective training.