Exercicios 371 pdf

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Delegação Regional do Algarve | Centro de Emprego e Formação Profissional de Faro
LE (Inglês) para Comércio e Distribuição | Formadora Beatriz Braga | UFCD 371 – Língua Inglesa Vendas
a) At the hotel: Name the objects or places with the correct words!
1.
2.
3.
4.
5.
6.

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In a hotel room: Write the correct name of the objects in the room!
1-…………………………………….. 2-…………………………….. 3-……………………………………… 4-………………………………….
5-…………………………………………… 6-………………………….. 7-………………………………. 8-………………………………..
9-……………………………….. 10-…………………………… 11-………………………….. 12-……………………………………
13-……………………………….. 14-…………………………… 15-……………………………. 16-……………………………………….

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17 - ……………………… 18-……………………………… 19-………………………………. 20-………………………………
21-…………………………….. 22-…………………………… 23-……………………………. 24-……………………………
25-……………………... 26-…………………………… 27-…………………………… 28-……………………… 29-……………………….
BED BATHROOM TOILET BEDSIDE TABLE SHEETS TOWELS
TAP/FAUCETS LAMP/LIGHT CURTAINS COT BATHTUB MIRROR
MATTRESS TELEVISION TOILET PAPER KEY DO NOT DISTURB SIGN
LUGGAGE/SUITCASES TABLE COFFEE MACHINE MINIBAR
PILLOW BLANKET SAFE ARMCHAIR REMOTE CONTROL
CHAIR SINK CLOSET/WARDROBE

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AT THE HOTEL - Booking a Room
A) Complete the sentences.
Receptionist: Hotel Beach House, can I..........................(1)you?
Guest: I'm phoning to.................................(2)a room.
Receptionist:...................................(3)would you like to arrive?
Guest: Tomorrow.
Receptionist: How many nights are you going to ....................(4)?
Guest: Two nights.
Receptionist: What kind of room would you ...........................(5)?
Guest: A double room with a shower.
Receptionist: Just a moment, I'll check. ...We have a nice room on the second............................(6)
Guest: How.........................(7)is it?
Receptionist: It's €25 per person and breakfast included.
Guest: That's a good price. I'd like to make a................................(8)for that room, please.
Receptionist: Very well. May I have your...................................(9), please?
Guest: Conners.
Receptionist: Could you......................................(10)that, please?
Guest: It's C-O-N-N-E-R-S.
Receptionist: Thank you for your reservation. See you tomorrow.
spell book stay much like help reservation
floor name when

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DEALING WITH GUESTS
When would you say the following phrases?
- Good evening. How can I help you?
- How nice to see you again!
- Hello again, Mr. Grey! How are you today?
- It’s really nice to see you again!
- Welcome back!
- I hope you enjoy your stay with us!
- Good morning! What can I do for you?
- Is there anything else I can do for you?
- Have an enjoyable day!
- Have a good day!
- You’re welcome!
- It’s a pleasure!
A) Complete this dialogue with suitable words. You may be able to use some of the phrases above.
Receptionist: Good afternoon, Mr. Johnson. …………………………………………………………(1)
Guest: Thank you, it’s very nice to be here again. How are you?
Receptionist: ………………………………………………………………………………………………….(2)
Guest: Good. Now, I asked for my usual room when I made the booking. Is it available?
Receptionist: …………………………………………………………………………………………………(3)
Guest: Oh, well, never mind. Room 101 does overlook the garden too, doesn’t it?
Receptionist: …………………………………………………………………………………………………..(4)
Guest: Oh, until Friday I expect. But is it all right if I let you know for sure tomorrow morning?
Receptionist: …………………………………………………………………………………………………..(5)
Guest: Good. Thanks very much. Don’t worry about a porter. I’ve only got this small overnight bag.
Receptionist: ………………………………………………………………………………………………….(6)

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Figure out words or phrases related to staying in a hotel:
1. RPECTOEIN
2. ROMO SEVRICE
3. HEOTL FLICTAEIIS
4. ABR MNEU
5. FTNSIES CNRTEE
6. HTISOLATPIY
7. CECHK UOT
8. RAI CDINONOITNIG
9. WEILSRES ITNENERT
10. BIESUSNS SRCIEVES
11. LGAGUGE
12. HTEOL SCVRIEES
13. WKAE PU CLAL
14. CRA PKAINRG
15. AINMETEIS
16. VBUALELAS
17. PNESRAOL BGONELNGIS
18. EGNMECERY EIXT
19. FRIE ARALM
20. MNII RAB
21. OD NTO DTRISUB
22. HESKUPENIEOG
23. HTO BVGEAERES
24. MNGAEAR
25. TIWN BDES
26. RYD CALINENG
27. EONJY YUOR SATY

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Mixed Up Conversation: At the Front Desk of a Hotel
Below is a mixed up conversation. Rearrange the conversation so at it makes sense. Also circle an F if the front
desk is saying the line or a G if the guest is saying the line.
F = Front Desk G = Guest
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
______
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
Would you prefer a single or a double?
10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.?
And how about a restaurant?
Great. What time do the restaurants close?
It’s $145.00 a night. How many nights will you be staying?
It’s D-A-V-I-E-S.
I’d like a room, please.
Great. I’ll pay with VISA then. What time is checkout?
And how do you spell that, sir?
So that’s D-A-V-I-E-S. How would you like to pay for the room?
Do you take VISA?
There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby.
Yes, we do. We take VISA, Mastercard, and American Express.
A double, please. How much is that?
Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would
like to know?
Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
OK. One night comes to $145.00 plus tax. May I have your name please?
Is there a pool here?
Welcome to the Beachside Inn. How may I help you?
They both close at 10:00 P.M.
Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.
Just tonight.
It’s Davies. Robertson Davies.

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Exercicios 371 pdf

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Exercicios 371 pdf