Manual 371 pdf

Delegação Regional do Algarve
Centro de Emprego e Formação Profissional de Faro
LE (Inglês) para Comércio e Distribuição | UFCD 0371 – Língua Inglesa Vendas | Formadora Beatriz Braga
1
In order to understand texts better it is important to organize your vocabulary. Below there is a glossary
related to business and sales in English – Portuguese.
Boss / bosses - Patrão / patrões
Businessman / businessmen - Homem de negócios
Clerk (s) - Funcionário
Client(s) - Cliente
Customer (s) - Cliente
Factory – Factories – Fábrica(s)
Guest(s) - Hóspede / cliente (restaurante) / convidado (festa)
Manager(s) - Gerente
Manufacturer(s) - Fabricante / produtor
Out-of stock - Sem stock
Producer (s) - Produtor
Sales assistant(s) - Assistente de vendas
Sales director(s) - Diretor de vendas
Sales representative(s) - Representante de vendas
Shop assistant(s) - Assistente de lojas
Supplier(s) - Fornecedor
Employer(s) - Patrão / empregador
Employee(s) - Empregado
SALES VERBS - English - Portuguese
Acquire - Adquirir / comprar
Be satisfied - Estar /ficar satisfeito
Buy - Comprar
Complain - Reclamar
Cost - Custar / custo
Export - Exportar
Import - Importar

2
Make a discount - Fazer um desconto
Order - Encomendar / fazer o pedido
Pay - Pagar
Invoice - factura
Receipt - recibo
Purchase - Comprar / compra
Refund - Reembolsar
Return - Devolver
Sell - Vender
Want - Querer
1. Write correct sentences in the Present Simple.
a) Our / sell/ shop/ usually/ well / at Christmas time.
______________________________________________________________________________
b) We /products/ from/ never/ China /import
_______________________________________________________________________________
c) The / complain/ clients/ sometimes/ about / products/ the
_______________________________________________________________________________
d) John / buy/ usually/ his groceries/ at LIDL
_______________________________________________________________________________
e) Satisfied/ customers/ be/ our/always
_______________________________________________________________________________
2. Now rewrite the following sentences in the negative and interrogative forms.
a) They buy quality products at our shop.
Negative: __________________________________________________________________________
Interrogative: ______________________________________________________________________
b) Our boss orders products from Italy.
Negative: ____________________________________________________________________________
Interrogative: _________________________________________________________________________
c) We only acquire excellent national goods.
Negative: ____________________________________________________________________________
Interrogative: _________________________________________________________________________

3
Read the folowing text: “A day in the life of a Shop Assistant.”
Muna is a Shop Assistant. She works in a clothes shop in the Westfield Centre in Derby. She works five days
a week. Muna starts work at 9:00am and finishes at 6:00pm. She has one day off in the week and one day off
at the weekend. In the morning she serves customers on the till. It is important to make sure she gives
customers the correct change. She works for about three hours before she goes for lunch. Then she helps
customers with any problems on the shop floor. She always smiles and talks to customers in a polite way.
The shop is busy and she stands on her feet all day and her legs get very tired. She enjoys her job. She loves
to meet different people and enjoys a busy day, but she also likes her hobbies. In her free times she goes
swimming and running and she likes to watch TV on the weekends.
Answer the questions
1) Where does Muna work?
______________________________________________________________________________________
2) How many hours a day does she work?
_______________________________________________________________________________________
3) What does she do at work?
_______________________________________________________________________________________
4) Why does she like her job?
_______________________________________________________________________________________
5) Which are her hobbies?
_______________________________________________________________________________________
6) Give examples of other hobbies and tell what you like to do.
_______________________________________________________________________________________
_______________________________________________________________________________________
_______________________________________________________________________________________

4
Match the words from the first column with the corresponding shop:
Put the right word:
1. Go to the …………………………………..…….and buy a nice bouquet of roses for Gina’s birthday.
2. I feel like eating some fish. I go to the ……………..……………………..to buy some.
3. All her clothes are dirty. I don’t know why she doesn’t go to the………………………..…….
4. Then…we’ll meet at the …………………………..……….and we can talk and drink a coffee.
5. They wanted to buy that car, so they went to the…………………….…….to take the money.
6. My kid reads a lot of comics. I always go to the …………………………….……to buy them.
7. This year we go in Italy to spend our summer holyday. Tomorrow we go to the
……………………..……….to see some offers.
8. I got this terrible cold. Please go to the ………………………………………..and buy some aspirins.
9. Tonight we cook a great steak. We went to the …………………….……..…and bought some pork.
10. I proposed Mary to be my wife. Today I go to the …………………………….……and buy the ring.
1. cakes, bread A. CHEMIST’S
2. rings, watches, necklaces B. DRY-CLEANER’S
3. beds, chairs, armchairs C. BAKER’S
4. stamps, envelopes D. FURNITURE SHOP
5. newspapers, magazines, comics E. BUTCHER’S
6. roses, carnations, lilies F. TRAVEL AGENCY
7. wine, gin G. GREENGROCER’S
8. cheese, butter H. JEWELLER’S
9. drugs, medicines, cosmetics I. CAFÉ
10. meat J. FLORIST’S
11. cigarettes, matches K. POST OFFICE
12. fish L. BOUTIQUE
13. books M. OPTICIAN’S
14. tools N. SHOE SHOP
15. clothes O. BANK
16. glasses, sun glasses P. NEWSAGENT’S
17. clean clothes Q. GROCER’S
18. sandwiches, drinks R. FISHMONGER’S
19. get money, cash a cheque S. TOBACCONIST’S
20. to book a vacation T. SUPERMARKET

5
Answer these questions: IN THIS TOWN WHERE CAN YOU…?
Where can you buy aspirins?
Where can you pray?
Where can you buy some flowers?
Where can you post letters?
Where can you learn and study?
Where can you cross the street?
Where can you get fruit and vegetables?
And meat?
What about bread?
Where can you get a bus?
Where can you buy a dress?
Write T if the sentence is true or F if it is false. (Correct the false ones)

6
• There is a bookshop between the clothes shop and the chemist’s. (…..)
• There are plants outside the florist’s. (…..)
• There’s a letterbox in front of the bookshop. (…..)
• There is a greengrocer next to the post office. (…..)
• It’s nearly three o’clock. (…..)
• The postman is carrying four envelopes in his hand. (…..)
• The double-decker bus is yellow. (…..)
• There is a couple waiting for the taxis. (…..)
• The telephoe box is near the school. (…..)
IS THERE…? / ARE THERE…? (Give answers considering the town in the picture)
• Is there a letterbox near the school?
• Is there a bus stop near the school?
• Are there people in the post office?
• Are there cars in the street?
• Is there a cinema in this town?
• Is there a butcher next to the baker?

7
• Are there any vegetables outside the greengrocer?
• Is there a station?
Read the text carefully: “Going shopping.”
Mrs Smith is going shopping with her son. They are looking for a present for Mr Smith's birthday. Mrs Smith
wants to buy him a new camera and Tom wants to buy him a jumper.
They drive to the department store on the high street. Mrs Smith uses the escalator to go to the Electrical
Department on the third floor and Tom takes the stairs up to the Men's Clothing Department on the first
floor.
When she gets to the Electrical Department she finds that cameras are sold in the Photography Department
on the ground floor. She takes the elevator down and asks the sales assistant there for some help. She
doesn't know much about cameras and needs some advice. He recommends an automatic camera by
Olympus, but it is too expensive. She asks him if he has anything a little cheaper and he tells her about a
special offer on the Pentax range. It still seems expensive so she thanks the assistant and decides to shop
around first.
Meanwhile, Tom is looking at the jumpers. He only has £10 to spend so he can't afford most of them. He
sees his mother and they decide to go to the smaller shops round the corner.
B – Now answer the questions on the text you’ve just read
1. What department does Mrs Smith go to first?
a) The Electrical Department.
b) The Photography Department.
c) The Men's Clothing Department
2. Where are the cameras sold?
a) The Men's Clothing Department.
b) The Electrical Department
c) The Photography Department
3. Do they walk to the shops?
a) Yes
b) No

8
4. What department does Tom go to?
a) The Women's Clothing Department.
b) The Photography Department.
c) The Men's Clothing Deparment
5. Can Mrs Smith afford the Olympus camera?
a) No
b) Yes
6. Mrs Smith went into town alone.
a) False
b) True
7. Were they were looking for a Christmas present?
a) No
b) Yes
8. How much does Tom have to spend?
a) £10
b) £15
c) £20
9. Where do Mrs Smith and Tom go after the department store?
a) To the shops round the corner.
b) To the supermarket round the corner.
c) To the bakery round the corner.
10.How does Mrs Smith get around the store?
a) She walks up and down the stairs.
b) She takes the escalator up and the elevator down.
c) She walks up the stairs and takes the elevator down.
d) She takes the elevator up and the escalator down.
1- Complete these two dialogues with the words provided.
Bought // fit // too small // take it back // Shops // pick up // try it on // wear // store //
Here we have two conversations. The first is between Mrs Smith and her younger son John at the shops.
The second is between Mrs Smith and a shop assistant.
It's Saturday morning and Mrs. Smith is going shopping:
Mrs S: John, I'm going to the_____1_______. Is there anything you want?

9
John: Yes please! Can you ______2______my magazine from the newsagents?
Mrs S: Of course. Do you want to come with me?
John: No way, I'm going round to Mike's house, sorry.
Mrs S: No problem. I'll be about an hour, be home by 5 o'clock at the latest.
John: O.K. I'll see you later.
A bit later......
Mrs S: John are you home?
John Yes mum, I'm up stairs.
Mrs S: Come down here, I _____3_____you a new Nike T-shirt, I want you to_____4_____.
John Nike? Great I'm coming!
A few minutes later...
Mrs S: Well, does it_____5_______?
John I think it's a bit ________6_________
Mrs S: Let's have a look. Hmmm, I think you've grown again!
John I can't ______7______it though.
Mrs S: Do you like it?
John Yeah, it's a nice colour.
Mrs S: I'll ______8________to the ______9_______and see if I can change it.

10

11

12

13
HEALTH PROBLEMS AND TREATMENTS
Health is the level of functional and metabolic efficiency of a living organism. Generally, in humans it is the
ability of individuals or communities to adapt and self-manage when facing physical, mental, psychological
and social changes with environment.
Health care or healthcare is the maintenance or improvement of health via the prevention, diagnosis, and
treatment of disease, illness, injury, and other physical and mental impairments in human beings.
Common Health Problems
▪ Runny nose
▪ Broken bone
▪ Bruise
▪ Sunburn
▪ Chills
▪ Backache
▪ Nausea
▪ Dizziness
▪ Flu
▪ Stomachache
▪ Fever
▪ Snakebite
▪ Cough

14

15
Common Treatments Vocabulary
▪ Bed rest
▪ Blood tests
▪ Diet
▪ Surgery
▪ Exercise
▪ Physical therapy
▪ Shot (U.S)/ Jab (U.K)
▪ Massage
▪ X-ray
▪ Eye exam
▪ Pressure measuring
▪ Examination
▪ Infusion

16
Different Types of Doctors
▪ Cardiologist: A doctor who studies or treats heart diseases
▪ Dentist: Someone whose job is to treat people’s teeth
▪ General practitioner: A medical doctor who treats acute and chronic illnesses and provides
preventive care and health education to patients
▪ Surgeon: A doctor who does operations in a hospital
▪ Obstetrician: A doctor who has special training in obstetrics
▪ ENT Specialist: A surgical subspecialty within medicine that deals with conditions of the ear, nose,
and throat and related structures of the head and neck
▪ Pathologist: A physician/ medical doctor who specialises in pathology, which is the diagnosing of
disease using organs, tissue, and body fluids
▪ Pediatrician: A doctor who deals with children and their illnesses
▪ Podiatrist: A doctor who takes care of people’s feet and treats foot diseases
▪ Psychiatrist: A doctor trained in the treatment of mental illness
▪ Emergency doctor: A doctor works at an emergency department to care for acutely ill patients
▪ Veterinarian: Someone who is trained to give medical care and treatment to sick animals

17
Different Types of Doctors | Picture

18
Basic Math Vocabulary
+ - plus
• Example: 2 + 2
Two plus two
- - minus
• Example: 6 - 4
Six minus four
x OR * - times
• Example: 5 x 3 OR 5 * 3
Five times three
= - equals
• Example: 2 + 2 = 4
Two plus two equals four.
< - is less than
• Example: 7 < 10
Seven is less than ten.
> - is greater than
• Example: 12 > 8
Twelve is greater than eight.
≤ - is less than or equal to
• Example: 4 + 1 ≤ 6
Four plus one is less than or equal to six.
≥ - is more than or equal to
• Example: 5 + 7 ≥ 10
Five plus seven is equal to or greater than ten.
≠ - is not equal to

19
• Example: 12 ≠ 15
Twelve is not equal to fifteen.
/ OR ÷ - divided by
• Example: 4 / 2 OR 4 ÷ 2
Four divided by two.
1/2 - one half
• Example: 1 1/2
One and one half.
1/3 - one third
• Example: 3 1/3
Three and one third.
1/4 - one quarter
• Example: 2 1/4
Two and one quarter
5/9, 2/3, 5/6 - five ninths, two thirds, five-sixths
• Example: 4 2/3
Four and two thirds
% - percent
• Example: 98%

20
Food & Cooking vocabulary

21
Common dishes
fried egg

22

23
Exercise: choose the correct word for each sentence.
poultry spread cutlery leek stir vinegar dessert fried boiled saucer veal bowl
1. We mostly eat soup from a .
2. Knives, forks and spoons are collectively known as .
3. Coffee is served in a cup; under the cup there is usually a .
4. If potatoes are cooked in water, we say they are potatoes.
5. If we cook something in oil, we say it is .
6. In Britain, most people put salt and on their fish and chips.
7. We use a teaspoon to our tea or coffee.
8. Most people butter or margarine on their bread.
9. Meat from chicken and turkey is known as .
10. A is a type of vegetable.
11. After the main course we often have a .
12. The meat of young cattle is called .

Manual 371 pdf

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Manual 371 pdf

Similar to Manual 371 pdf (20)

Recently uploaded

Recently uploaded (20)

Manual 371 pdf