Meaning, etiquettes, problems and solution to effective cross culture communication.

1. ‘Etiquettes and Problems in
effective Cross Cultural
Communication.’
Presentation By-
Sudhanshu Malewar -- 6247
Symbiosis college of Arts & Commerce, Pune

2. Meaning
 Culture- a particular society that has its own beliefs, ways of life, art, etc. or
a way of thinking, behaving, or working that exist in a place or
organisation (such as a Business). – Merriam-Webster Dictionary.
 Also Known as Inter-Cultural Communication.
 It’s a field of study that looks at how people from different ways among
themselves, and how they endeavour to communicate across culture.
 It can also be defined as interaction between members of different groups
in respect of knowledge shared, respect and languages.

3. Etiquettes in Cross Culture Communication -
Clothing.
Conversation.
• Example: By Kissing, handshaking, or
exchanging Business card, etc.
Greeting -
• Example: Addressing them by Sir, professor,
doctor, or by surname, etc.
Forms of Address-
Time and Space.

4. Problems -
 Different Habits, Different Values and different ways of
relating.
 Different Views – For one its right and for another it’s Wrong
or peculiar.
 Two Main Factors that impact communication – Gestures &
Body Movements and Beliefs & Practices.

5. Solution -
 Creating a friendly Environment. Learning about other
culture (Language, rules, and norms).
 Conducting Activities.
 Communicating effectively (Provide Workshops, tips, and
techniques) in cross culture work environment.
 Resolve the issues created by cultural misunderstanding
between employees.

6. If YOU SPEAK TO A MAN IN A LANGUAGE HE UNDERSTANDS , YOU SPEAK TO HIS
HEAD. IF YOU SPEAK TO A MAN IN HIS OWN LANGUAGE, YOU SPEAK TO HIS HEART.
-NELSON MANDELA