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CROSS-CULTURAL
COMMUNICATION
ICS
Manish H. Champaneri
Communication type & communication cycle
A simpler definition is ‘the unwritten rules of the social
game’.
The way of life of a people passed down from one
generat...
John Bodley (1994): Diverse Definitions
Topical:
Culture consists of everything on a list of topics, or categories, such a...
Cross Culture Communication
Intercultural Communication is the process of
sending and receiving messages between
people wh...
Aims of cross-cultural analysis
Cross-cultural communication or inter
cultural communication looks at how people
from diff...
Why Cross Culture
Communication is important ?
◦ Business Opportunities
◦ Job Opportunities
◦ Sharing of views and ideas
◦...
High Context and Low Context Cultures
High Context Culture:- Cultures that rely heavily on non-verbal
and subtle situation...
Edward T. Hall's Model
High-context cultures
• Long-lasting
relationships
• Spoken agreements
• Insiders and outsiders
cle...
Low-context in business
•Business before friendship
•Credibility through expertise &
performance
•Agreements by legal cont...
High-context in business
•No business without friendship
•Credibility through
relationships
•Agreements founded on trust
•...
Cross-cultural Values
• Freedom
• Independence
• Self-reliance
• Equality
• Individualism
• Competition
• Efficiency
• Tim...
Blocks to Cultural Communication
1. Ethnocentrism
2. Discrimination
3. Stereotyping
4. Cultural Blindness
5. Cultural Impo...
Skills To Overcome Differences
• Understanding Body Language
• Self-control and self-confidence
• Awareness of another int...
Improving Cross Culture Communication
Cross cultural communication ...
Cross cultural communication ...
Cross cultural communication ...
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This ppt includes overview of cross cultural communication,
different values of different cultures and tips to improve cross cultural communication skill

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Cross cultural communication ...

  1. 1. CROSS-CULTURAL COMMUNICATION ICS Manish H. Champaneri
  2. 2. Communication type & communication cycle
  3. 3. A simpler definition is ‘the unwritten rules of the social game’. The way of life of a people passed down from one generation to the next through learning Culture is a group which shapes a persons values and identity. CULTURE Culture Includes
  4. 4. John Bodley (1994): Diverse Definitions Topical: Culture consists of everything on a list of topics, or categories, such as social organization, religion, or economy Historical: Culture is social heritage, or tradition, that is passed on to future generations Behavioral: Culture is shared, learned human behavior, a way of life Normative: Culture is ideals, values, or rules for living Functional: Culture is the way humans solve problems of adapting to the environment or living together Mental: Culture is a complex of ideas, or learned habits, that inhibit impulses and distinguish people from animals Structural: Culture consists of patterned and interrelated ideas, symbols, or behaviors Symbolic: Culture is based on arbitrarily assigned meanings that are shared by a society
  5. 5. Cross Culture Communication Intercultural Communication is the process of sending and receiving messages between people whose cultural background could lead them to interpret verbal and non-verbal signs differently.
  6. 6. Aims of cross-cultural analysis Cross-cultural communication or inter cultural communication looks at how people from different cultural backgrounds try to communicate. It also tries to produce some guidelines, which help people from different cultures to better communicate with each other.
  7. 7. Why Cross Culture Communication is important ? ◦ Business Opportunities ◦ Job Opportunities ◦ Sharing of views and ideas ◦ Talent improvisation ◦ An understanding of diverse market Globalization: Cross border movement of people, goods and data brings more and more cultures into contact with one another and increases the potential of cross culture communication.
  8. 8. High Context and Low Context Cultures High Context Culture:- Cultures that rely heavily on non-verbal and subtle situational cues in communication. Low Context Culture:- Cultures that rely heavily on words to convey meaning in communication.
  9. 9. Edward T. Hall's Model High-context cultures • Long-lasting relationships • Spoken agreements • Insiders and outsiders clearly distinguished • Cultural patterns ingrained, slow change Low-context cultures • Shorter relationships • Written agreements • Insiders and outsiders less clearly distinguished • Cultural patterns change faster
  10. 10. Low-context in business •Business before friendship •Credibility through expertise & performance •Agreements by legal contract •Negotiations efficient
  11. 11. High-context in business •No business without friendship •Credibility through relationships •Agreements founded on trust •Negotiations slow & ritualistic
  12. 12. Cross-cultural Values • Freedom • Independence • Self-reliance • Equality • Individualism • Competition • Efficiency • Time • Directness • Openness • Belonging • Group harmony • Collectiveness • Age/seniority • Group consciousness • Cooperation • Quality • Patience • Indirectness • Go-between Low Context culture High context culture
  13. 13. Blocks to Cultural Communication 1. Ethnocentrism 2. Discrimination 3. Stereotyping 4. Cultural Blindness 5. Cultural Imposition 6. Tone Difference
  14. 14. Skills To Overcome Differences • Understanding Body Language • Self-control and self-confidence • Awareness of another internal culture through experience • Awareness of our own internal culture • Self-awareness of our own values and identity
  15. 15. Improving Cross Culture Communication

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