The document discusses escalation in project management. It defines escalation as initiating additional actions above normal processes to resolve issues or achieve objectives, often involving higher levels of management. Escalation should be used for resource conflicts, risks to project timelines, or incorrect role expectations. It is important to escalate to the right person through the right channel at the right level, clearly explaining the problem and needs. Follow up communication is also important for effective escalation. Escalation aims to resolve issues smoothly rather than create noise or inefficiency.