Enterprise applications like ERP, SCM, and CRM systems help firms achieve operational excellence and customer intimacy. They integrate various business processes and functions on a shared database. SCM systems coordinate planning, production, and logistics across the supply chain. CRM systems capture customer data to improve marketing, sales, and service. While expensive initially, these systems increase efficiency, provide analytics to support decisions, and enable rapid responses to customers.
This document discusses enterprise applications and their role in achieving operational excellence and customer intimacy. It covers enterprise resource planning (ERP) systems, supply chain management systems, and customer relationship management (CRM) systems. It describes how these systems integrate across business functions, capture and share data, increase efficiency, and help firms better meet customer needs. The document also addresses challenges with enterprise applications and emerging technologies like cloud, mobile, and analytics.
This document discusses security challenges for information systems. It describes how systems are vulnerable through accessibility of networks, software and hardware problems, and disasters. Specific threats are discussed like hacking, malware, identity theft, and internal threats from employees. The document also outlines security controls and policies needed to protect systems and mitigate risks from threats.
Lecture 2: The Concept of Enterprise Architecture. The full teaching pack with 19 lectures, tests and other materials based on the book "The Practice of Enterprise Architecture: A Modern Approach to Business and IT Alignment", which can be freely used for teaching purposes, adapted or translated with references to the original, is available on request to the author (visit http://kotusev.com)
MIS-CH9: Achieving Operational Excellence and Customer IntimacySukanya Ben
Enterprise applications like ERP, SCM, and CRM systems help businesses achieve operational excellence and customer intimacy through integrated software modules and a central database. They increase efficiency by enabling information to be shared across business processes. SCM systems coordinate planning, production, and logistics with suppliers. CRM systems capture customer data to help firms better understand customers and achieve customer intimacy. Both SCM and CRM systems aim to improve business value through metrics like reduced costs, improved service, and increased sales and profits.
This document provides an overview of chapter 5 from the textbook "IT Infrastructure and Emerging Technologies". The chapter discusses IT infrastructure components and trends, including: the evolution of infrastructure through different eras like mainframe, client/server, and cloud/mobile computing; technology drivers like Moore's Law and declining communication costs; the seven main components of infrastructure; and contemporary hardware trends like smartphones, tablets, and e-readers. It also includes diagrams illustrating infrastructure concepts and case studies on organizations adapting their IT infrastructure.
This document discusses managed IT services provided by GSS America. It outlines various challenges faced by organizations including budget constraints, lack of skills, and regulatory compliance issues. GSS provides a range of managed services including infrastructure management, application management, and service delivery frameworks. Case studies demonstrate how GSS has helped clients through dedicated support teams, standard operating procedures, and optimized costs while ensuring quality of service and end user satisfaction.
Chapter 01 Information systems in global business todayVan Chau
The document provides an overview of information systems in business today. It discusses:
- How information systems are transforming business and why they are essential for running and managing organizations.
- The components of an information system including its management, organizational, and technology dimensions. Complementary assets are also important for ensuring information systems provide value.
- The academic disciplines used to study information systems, including technical approaches from computer science and behavioral approaches from other fields. Management information systems combines these perspectives.
In todays business transformation world it is very important that we continue to structure ourselves in a dynamic way. Here is sneak peak into various Shared Services Operating Models that businesses can explore to run the organization not only in an efficiently but effectively as well.
This document discusses enterprise applications and their role in achieving operational excellence and customer intimacy. It covers enterprise resource planning (ERP) systems, supply chain management systems, and customer relationship management (CRM) systems. It describes how these systems integrate across business functions, capture and share data, increase efficiency, and help firms better meet customer needs. The document also addresses challenges with enterprise applications and emerging technologies like cloud, mobile, and analytics.
This document discusses security challenges for information systems. It describes how systems are vulnerable through accessibility of networks, software and hardware problems, and disasters. Specific threats are discussed like hacking, malware, identity theft, and internal threats from employees. The document also outlines security controls and policies needed to protect systems and mitigate risks from threats.
Lecture 2: The Concept of Enterprise Architecture. The full teaching pack with 19 lectures, tests and other materials based on the book "The Practice of Enterprise Architecture: A Modern Approach to Business and IT Alignment", which can be freely used for teaching purposes, adapted or translated with references to the original, is available on request to the author (visit http://kotusev.com)
MIS-CH9: Achieving Operational Excellence and Customer IntimacySukanya Ben
Enterprise applications like ERP, SCM, and CRM systems help businesses achieve operational excellence and customer intimacy through integrated software modules and a central database. They increase efficiency by enabling information to be shared across business processes. SCM systems coordinate planning, production, and logistics with suppliers. CRM systems capture customer data to help firms better understand customers and achieve customer intimacy. Both SCM and CRM systems aim to improve business value through metrics like reduced costs, improved service, and increased sales and profits.
This document provides an overview of chapter 5 from the textbook "IT Infrastructure and Emerging Technologies". The chapter discusses IT infrastructure components and trends, including: the evolution of infrastructure through different eras like mainframe, client/server, and cloud/mobile computing; technology drivers like Moore's Law and declining communication costs; the seven main components of infrastructure; and contemporary hardware trends like smartphones, tablets, and e-readers. It also includes diagrams illustrating infrastructure concepts and case studies on organizations adapting their IT infrastructure.
This document discusses managed IT services provided by GSS America. It outlines various challenges faced by organizations including budget constraints, lack of skills, and regulatory compliance issues. GSS provides a range of managed services including infrastructure management, application management, and service delivery frameworks. Case studies demonstrate how GSS has helped clients through dedicated support teams, standard operating procedures, and optimized costs while ensuring quality of service and end user satisfaction.
Chapter 01 Information systems in global business todayVan Chau
The document provides an overview of information systems in business today. It discusses:
- How information systems are transforming business and why they are essential for running and managing organizations.
- The components of an information system including its management, organizational, and technology dimensions. Complementary assets are also important for ensuring information systems provide value.
- The academic disciplines used to study information systems, including technical approaches from computer science and behavioral approaches from other fields. Management information systems combines these perspectives.
In todays business transformation world it is very important that we continue to structure ourselves in a dynamic way. Here is sneak peak into various Shared Services Operating Models that businesses can explore to run the organization not only in an efficiently but effectively as well.
It is well known that an effective PMO is key to successful and efficient program and project execution. In other words, doing things “right”. Enterprise Architecture is the discipline that plans and monitors enterprise transformation and aligns the business strategy with information technology capabilities. In other words, doing the “right things” to support the business.
Why is it organizations despite having both of these disciplines still struggle with effective enterprise transformation? What can we done to use these disciplines more effectively to effect better business outcomes? What are the roles of each discipline and how do they work together to create business value?
In this presentation, Riaz will address these questions and will provide real life examples that can help build a strong relationship between the PMO and Enterprise Architecture.
Learning Objectives:
• How to build a strong relationship between the PMO and Enterprise Architecture (EA) to deliver positive outcomes for your organization
• Identify the different roles and functions of the PMO and EA as well as their similarities
MIS-CH10: e-Commerce: Digital Markets, Digital GoodsSukanya Ben
The document discusses the unique features of e-commerce, digital markets, and digital goods. It identifies eight unique features of the internet and web as a commercial medium: ubiquity, global reach, universal standards, richness, interactivity, information density, personalization/customization, and social technology. It also discusses how e-commerce has transformed marketing and business transactions.
Management Information System [Kenneth Laudon]mmuser2014
The document discusses the role and importance of information systems in business today. It states that information systems are essential for businesses to achieve operational excellence, develop new products and business models, gain customer and supplier intimacy, improve decision making, gain competitive advantages, and ensure survival. The document also defines an information system as a set of components that collect, process, store, and distribute information to support decision making, coordination, and control. It differentiates between data and information, stating that information systems process raw data into meaningful information.
1) Information systems are essential for businesses today and have transformed operations through increased wireless technology, web technologies, and cloud computing. They provide opportunities for globalization and new products/services.
2) An information system collects, processes, stores, and distributes information to support decision making, coordination, and control. It has organizational, management, and technology dimensions.
3) Investing in information technology alone does not guarantee returns; firms must also invest in complementary assets like efficient processes and incentives to derive full value from new technologies.
The document discusses IT infrastructure and its key components. It describes how IT infrastructure includes hardware, software, and services that operate an entire enterprise. The document outlines seven key infrastructure components: computer hardware platforms, operating system platforms, enterprise software applications, data management and storage, networking/telecommunications platforms, internet platforms, and consulting/systems integration services. It provides details on trends within each component area.
This document provides an overview of ServiceDesk Plus, a help desk and IT management software by ManageEngine. It discusses the key features of ServiceDesk Plus, including incident management, problem management, change management, asset management, self-service portal, reporting, and integrations. It also provides statistics on ServiceDesk Plus deployments, pricing information, and an example customer deployment at Travel Leaders Group.
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
As you plan growth strategies for the coming fiscal, expanding customer base in the US will be one of the top items on your agenda.
It is certainly possible to manage US business without having a branch/subsidiary, but things can be a lot more streamlined once you are able to establish your presence in the US.
Enterprise systems integrate information across business functions through a central database. Supply chain management systems coordinate planning, production, and logistics with suppliers to reduce costs. Customer relationship management systems achieve customer intimacy by providing a single view of customer information to improve customer service and marketing. While enterprise systems improve operations, implementing them requires significant changes to business processes and organizational structures.
Chapter 3 information systems organizations and strategyVan Chau
This document summarizes key topics from Chapter 3 of an information systems textbook, including:
1) It discusses how organizational features like structure, culture, politics and processes influence information systems and vice versa. Managers must understand these dynamics to successfully build and use information systems.
2) Information systems can impact organizations through lowering transaction costs and allowing outsourcing. They also flatten organizations by pushing decision making lower and reducing the need for managers.
3) Strategic models like Porter's competitive forces help companies develop strategies using information systems, such as through differentiation, cost leadership, or strengthening customer relationships.
This document discusses the core activities involved in building information systems:
1. Systems analysis identifies problems and information requirements through feasibility studies and defining system objectives.
2. Systems design describes system specifications to deliver required functions based on user needs.
3. Programming translates system specifications into software code.
4. Testing ensures the system produces the right results through unit, system, and acceptance testing according to test plans.
5. Conversion changes from the old to new system using strategies like parallel, direct cutover, pilot, or phased approaches.
Your Challenge
Organizations have to adapt to a growing number of trends, putting increased pressure on IT to move at the same speed as the business.
The business, seeing that IT is slower to react, looks to external solutions to address its challenges and capitalize on opportunities.
IT and business leaders don’t have a clear and unified understanding or definition of an operating model.
Our Advice
Critical Insight
The IT operating model is not a static entity and should evolve according to changing business needs.
However, business needs are diverse, and the IT organization must recognize that the business includes groups that consume technology in different patterns. The IT operating model needs to support and enable multiple groups, while continuously adapting to changing business conditions.
Impact and Result
Determine how each technology consumer group interacts with IT. Use consumer experience maps to determine what kind of services consumer groups use and if there are opportunities to improve the delivery of those services.
Identify how changing business conditions will affect the consumption of technology services. Classify your consumers based on business uncertainty and reliance on IT to plan for the future delivery of services.
Optimize the IT operating model. Create a target IT operating model based on the gathered information about technology service consumers. Select different implementations of common operating model elements: governance, sourcing, process, and structure.
The professional-product-owner-leveraging-scrum-as-a-competitive-advantageAntonio Espinosa
This document provides information about an e-book format. It discusses that EPUB is an open e-book format, but support varies across devices. It encourages customizing font size and other presentation settings. It also notes that some e-books include code examples that are best viewed in single column landscape mode with the smallest font size.
This document provides an overview of chapter 1 from a textbook on management information systems. It discusses how information systems are essential for business today and defines an information system. It also outlines several key ways that businesses use information systems, such as for operational excellence, new products/services, customer intimacy, improved decision making, competitive advantage, and survival. The chapter discusses how information systems help achieve strategic business objectives and provides examples from companies like Walmart, Apple, and Verizon. It emphasizes the growing interdependence between businesses and information technology.
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | S...Simplilearn
This presentation on 'IT Service Management' will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology. The video will also cover concepts like what is ITIL, what is ITSM, key concepts of ITSM and the ITIL service lifecycle.
What are the course objectives?
ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.
What skills will you learn?
Upon completion of this ITIL Certification training you will learn:
- Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
- How ITIL principles can help an individual understand and apply IT service management in their organization.
- How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
- The purposes and key terms of 15 ITIL practices.
- Industry best practices for deploying IT services.
Below are the topics explained in this ITIL presentation:
1. What is ITIL?
2. Why ITIL?
3. ITIL Service Lifecyclehttps://www.simplilearn.com/it-service-management/itil-foundation-training
The document discusses ARIS, a software product for business process management and customer experience management. It provides information on the ARIS 2015 update and 2016 roadmap, including growth and successes in 2015, new features in the 9.8.2 release, and the vision and strategy going forward. Key areas of focus include improved usability, performance, and scalability; enhanced customer experience management capabilities; expanded mobile and API functionality; and tighter integration with other products like SAP and Alfabet.
Improving IT services by implementing best practices. Strategic approval with clear RACI. Details plan covering entire process to improve the efficiency of IT team.
Managed services involves outsourcing the day-to-day management responsibilities of an organization's IT infrastructure to improve efficiency. It provides a more cost-effective alternative to traditional IT management and large outsourcing agreements. A managed services provider can help lower costs, reduce risks, and maintain control through services like desktop management, server hosting, network management, and security management. These services involve tasks like asset tracking, backup and recovery, patching, monitoring, and help desk support. Managed services implementations generally involve an initial IT audit and assessment, followed by remediation if needed, ongoing performance monitoring, IT support, and operational maintenance outsourced to the provider.
This document discusses how enterprise applications like ERP, SCM, and CRM systems help companies achieve operational excellence and customer intimacy. It explains that ERP systems integrate software modules and a common database to collect and share data across business processes. SCM systems coordinate planning, production, and logistics with suppliers. CRM systems capture customer data to provide a single view of customers. Implementing these systems provides benefits like increased efficiency and data-driven decision making, but also poses challenges regarding costs, change management, and technology issues. Next-generation applications are moving to more flexible cloud-based models.
This document discusses managing information systems projects in three chapters. It covers the objectives of project management, selecting and evaluating projects, assessing business value, and managing risks. Key points include using portfolio analysis to select projects, quantifying tangible and intangible benefits, and addressing change management and user resistance to ensure project success. Formal tools like Gantt charts and PERT charts help plan, monitor, and control projects.
This document discusses enterprise applications and supply chain management systems. It provides learning objectives about achieving operational excellence and customer intimacy through these systems. It describes how enterprise systems integrate across business functions and how supply chain management systems coordinate planning, production, and logistics with suppliers. It also discusses challenges and the business value of these systems.
Enterprise resource planning (ERP) systems integrate software modules and a central database to collect and share data across business divisions. This allows information entered in one process to be immediately available elsewhere. ERP systems are built around standardized business processes and can be customized. They aim to increase efficiency, support decision-making with company-wide data, and enable rapid responses to customers. Supply chain management (SCM) systems coordinate activities like procurement, manufacturing, and distribution. They help match supply and demand to reduce costs and inventory levels. Customer relationship management (CRM) systems capture customer data from all parts of a company to give a single view of customers and support marketing, sales, and customer service.
It is well known that an effective PMO is key to successful and efficient program and project execution. In other words, doing things “right”. Enterprise Architecture is the discipline that plans and monitors enterprise transformation and aligns the business strategy with information technology capabilities. In other words, doing the “right things” to support the business.
Why is it organizations despite having both of these disciplines still struggle with effective enterprise transformation? What can we done to use these disciplines more effectively to effect better business outcomes? What are the roles of each discipline and how do they work together to create business value?
In this presentation, Riaz will address these questions and will provide real life examples that can help build a strong relationship between the PMO and Enterprise Architecture.
Learning Objectives:
• How to build a strong relationship between the PMO and Enterprise Architecture (EA) to deliver positive outcomes for your organization
• Identify the different roles and functions of the PMO and EA as well as their similarities
MIS-CH10: e-Commerce: Digital Markets, Digital GoodsSukanya Ben
The document discusses the unique features of e-commerce, digital markets, and digital goods. It identifies eight unique features of the internet and web as a commercial medium: ubiquity, global reach, universal standards, richness, interactivity, information density, personalization/customization, and social technology. It also discusses how e-commerce has transformed marketing and business transactions.
Management Information System [Kenneth Laudon]mmuser2014
The document discusses the role and importance of information systems in business today. It states that information systems are essential for businesses to achieve operational excellence, develop new products and business models, gain customer and supplier intimacy, improve decision making, gain competitive advantages, and ensure survival. The document also defines an information system as a set of components that collect, process, store, and distribute information to support decision making, coordination, and control. It differentiates between data and information, stating that information systems process raw data into meaningful information.
1) Information systems are essential for businesses today and have transformed operations through increased wireless technology, web technologies, and cloud computing. They provide opportunities for globalization and new products/services.
2) An information system collects, processes, stores, and distributes information to support decision making, coordination, and control. It has organizational, management, and technology dimensions.
3) Investing in information technology alone does not guarantee returns; firms must also invest in complementary assets like efficient processes and incentives to derive full value from new technologies.
The document discusses IT infrastructure and its key components. It describes how IT infrastructure includes hardware, software, and services that operate an entire enterprise. The document outlines seven key infrastructure components: computer hardware platforms, operating system platforms, enterprise software applications, data management and storage, networking/telecommunications platforms, internet platforms, and consulting/systems integration services. It provides details on trends within each component area.
This document provides an overview of ServiceDesk Plus, a help desk and IT management software by ManageEngine. It discusses the key features of ServiceDesk Plus, including incident management, problem management, change management, asset management, self-service portal, reporting, and integrations. It also provides statistics on ServiceDesk Plus deployments, pricing information, and an example customer deployment at Travel Leaders Group.
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
As you plan growth strategies for the coming fiscal, expanding customer base in the US will be one of the top items on your agenda.
It is certainly possible to manage US business without having a branch/subsidiary, but things can be a lot more streamlined once you are able to establish your presence in the US.
Enterprise systems integrate information across business functions through a central database. Supply chain management systems coordinate planning, production, and logistics with suppliers to reduce costs. Customer relationship management systems achieve customer intimacy by providing a single view of customer information to improve customer service and marketing. While enterprise systems improve operations, implementing them requires significant changes to business processes and organizational structures.
Chapter 3 information systems organizations and strategyVan Chau
This document summarizes key topics from Chapter 3 of an information systems textbook, including:
1) It discusses how organizational features like structure, culture, politics and processes influence information systems and vice versa. Managers must understand these dynamics to successfully build and use information systems.
2) Information systems can impact organizations through lowering transaction costs and allowing outsourcing. They also flatten organizations by pushing decision making lower and reducing the need for managers.
3) Strategic models like Porter's competitive forces help companies develop strategies using information systems, such as through differentiation, cost leadership, or strengthening customer relationships.
This document discusses the core activities involved in building information systems:
1. Systems analysis identifies problems and information requirements through feasibility studies and defining system objectives.
2. Systems design describes system specifications to deliver required functions based on user needs.
3. Programming translates system specifications into software code.
4. Testing ensures the system produces the right results through unit, system, and acceptance testing according to test plans.
5. Conversion changes from the old to new system using strategies like parallel, direct cutover, pilot, or phased approaches.
Your Challenge
Organizations have to adapt to a growing number of trends, putting increased pressure on IT to move at the same speed as the business.
The business, seeing that IT is slower to react, looks to external solutions to address its challenges and capitalize on opportunities.
IT and business leaders don’t have a clear and unified understanding or definition of an operating model.
Our Advice
Critical Insight
The IT operating model is not a static entity and should evolve according to changing business needs.
However, business needs are diverse, and the IT organization must recognize that the business includes groups that consume technology in different patterns. The IT operating model needs to support and enable multiple groups, while continuously adapting to changing business conditions.
Impact and Result
Determine how each technology consumer group interacts with IT. Use consumer experience maps to determine what kind of services consumer groups use and if there are opportunities to improve the delivery of those services.
Identify how changing business conditions will affect the consumption of technology services. Classify your consumers based on business uncertainty and reliance on IT to plan for the future delivery of services.
Optimize the IT operating model. Create a target IT operating model based on the gathered information about technology service consumers. Select different implementations of common operating model elements: governance, sourcing, process, and structure.
The professional-product-owner-leveraging-scrum-as-a-competitive-advantageAntonio Espinosa
This document provides information about an e-book format. It discusses that EPUB is an open e-book format, but support varies across devices. It encourages customizing font size and other presentation settings. It also notes that some e-books include code examples that are best viewed in single column landscape mode with the smallest font size.
This document provides an overview of chapter 1 from a textbook on management information systems. It discusses how information systems are essential for business today and defines an information system. It also outlines several key ways that businesses use information systems, such as for operational excellence, new products/services, customer intimacy, improved decision making, competitive advantage, and survival. The chapter discusses how information systems help achieve strategic business objectives and provides examples from companies like Walmart, Apple, and Verizon. It emphasizes the growing interdependence between businesses and information technology.
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | S...Simplilearn
This presentation on 'IT Service Management' will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology. The video will also cover concepts like what is ITIL, what is ITSM, key concepts of ITSM and the ITIL service lifecycle.
What are the course objectives?
ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.
What skills will you learn?
Upon completion of this ITIL Certification training you will learn:
- Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
- How ITIL principles can help an individual understand and apply IT service management in their organization.
- How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
- The purposes and key terms of 15 ITIL practices.
- Industry best practices for deploying IT services.
Below are the topics explained in this ITIL presentation:
1. What is ITIL?
2. Why ITIL?
3. ITIL Service Lifecyclehttps://www.simplilearn.com/it-service-management/itil-foundation-training
The document discusses ARIS, a software product for business process management and customer experience management. It provides information on the ARIS 2015 update and 2016 roadmap, including growth and successes in 2015, new features in the 9.8.2 release, and the vision and strategy going forward. Key areas of focus include improved usability, performance, and scalability; enhanced customer experience management capabilities; expanded mobile and API functionality; and tighter integration with other products like SAP and Alfabet.
Improving IT services by implementing best practices. Strategic approval with clear RACI. Details plan covering entire process to improve the efficiency of IT team.
Managed services involves outsourcing the day-to-day management responsibilities of an organization's IT infrastructure to improve efficiency. It provides a more cost-effective alternative to traditional IT management and large outsourcing agreements. A managed services provider can help lower costs, reduce risks, and maintain control through services like desktop management, server hosting, network management, and security management. These services involve tasks like asset tracking, backup and recovery, patching, monitoring, and help desk support. Managed services implementations generally involve an initial IT audit and assessment, followed by remediation if needed, ongoing performance monitoring, IT support, and operational maintenance outsourced to the provider.
This document discusses how enterprise applications like ERP, SCM, and CRM systems help companies achieve operational excellence and customer intimacy. It explains that ERP systems integrate software modules and a common database to collect and share data across business processes. SCM systems coordinate planning, production, and logistics with suppliers. CRM systems capture customer data to provide a single view of customers. Implementing these systems provides benefits like increased efficiency and data-driven decision making, but also poses challenges regarding costs, change management, and technology issues. Next-generation applications are moving to more flexible cloud-based models.
This document discusses managing information systems projects in three chapters. It covers the objectives of project management, selecting and evaluating projects, assessing business value, and managing risks. Key points include using portfolio analysis to select projects, quantifying tangible and intangible benefits, and addressing change management and user resistance to ensure project success. Formal tools like Gantt charts and PERT charts help plan, monitor, and control projects.
This document discusses enterprise applications and supply chain management systems. It provides learning objectives about achieving operational excellence and customer intimacy through these systems. It describes how enterprise systems integrate across business functions and how supply chain management systems coordinate planning, production, and logistics with suppliers. It also discusses challenges and the business value of these systems.
Enterprise resource planning (ERP) systems integrate software modules and a central database to collect and share data across business divisions. This allows information entered in one process to be immediately available elsewhere. ERP systems are built around standardized business processes and can be customized. They aim to increase efficiency, support decision-making with company-wide data, and enable rapid responses to customers. Supply chain management (SCM) systems coordinate activities like procurement, manufacturing, and distribution. They help match supply and demand to reduce costs and inventory levels. Customer relationship management (CRM) systems capture customer data from all parts of a company to give a single view of customers and support marketing, sales, and customer service.
The document discusses how businesses use enterprise systems and supply chain management systems to achieve operational excellence. It describes how enterprise resource planning (ERP) systems integrate software modules and a central database to share data across business processes. Supply chain management systems coordinate planning, production, and logistics with suppliers. The document outlines challenges like the bullwhip effect and how radio frequency identification (RFID) helped DP World better manage operations at its ports.
Enterprise applications span functional areas and business processes to automate and integrate activities. This includes enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Supply chain management systems aim to efficiently move products from source to customer. Customer relationship management systems coordinate all customer-facing activities. Knowledge management systems capture and share knowledge across the organization.
This document provides an overview of chapter 1 from a textbook on information systems in business. It discusses how information systems are transforming business through mobile digital platforms, big data, and cloud computing. It also explores how information systems help achieve operational excellence, develop new products and services, gain customer intimacy, improve decision making, achieve competitive advantage, and ensure survival. The document defines an information system and explains that it is comprised of interrelated components that collect, process, store and distribute information to support decision making. It also discusses the input, processing, output, and feedback functions of information systems.
This chapter discusses how enterprise systems, supply chain management systems, and customer relationship management systems help businesses achieve operational excellence and customer intimacy. It provides an overview of these types of systems, including how they integrate across business functions and with external partners. Enterprise systems like ERP standardize business processes and share information company-wide. SCM systems coordinate planning, production, and logistics across the supply chain. CRM systems capture customer data to improve marketing, sales, and customer service. The chapter also explores challenges in implementing these systems and how they enable new services.
Switched-on group is a lead generation and management company established in 1997 that specializes in delivering lead generation and management solutions using their Runway software platform. Runway allows users to manage all aspects of the sales pipeline from lead identification and management to sales and provides tools for email marketing, online quoting, and reporting. Switched-on group offers full sales pipeline management services including website development, lead delivery, and support to clients.
This document discusses supply chain management (SCM). It provides an introduction to SCM, including that it is also known as a value chain and involves the management of inventory flows across organizations. It discusses the importance of SCM in gaining efficiencies, reducing costs, and meeting competitive pressures. The objectives of SCM are also outlined, such as rapid demand fulfillment and giving customers what they want at low costs. Different SCM modules, functions, issues, software solutions, and EDI activities are described. It concludes with a case study of how Bharat Petroleum reduced logistics and distribution costs by 56% and inventory levels by 60% using SAP Supply Chain Management software.
This document provides an overview of information systems in business today. It discusses how information systems are transforming business through mobile platforms, big data, and cloud computing. Information systems allow firms to achieve strategic objectives like operational excellence, new products/services, customer intimacy, improved decision making, competitive advantage, and survival. An information system consists of people, procedures, software, hardware, data, and networks that collect, transform, and distribute useful information. Managing information systems requires understanding their organizational, management, and technical dimensions.
1) Enterprise systems integrate software modules and a common database to collect and share data across business divisions for internal processes.
2) Supply chain management systems help coordinate planning, production, and logistics with suppliers to reduce costs and improve operational efficiency.
3) Implementing new enterprise systems, like SAP, can help struggling companies transform their operations, increase sales, and improve profitability as shown through the example of Tasty Baking Company.
1) Customer relationship management (CRM) systems consolidate and analyze customer data from across an organization to provide a single view of customers. They capture customer interactions, integrate customer information, and distribute it to various business systems.
2) CRM systems use applications to address all aspects of the customer relationship, including customer service, sales, and marketing. Comprehensive CRM packages have modules for partner relationship management, employee relationship management, sales force automation, and customer service.
3) CRM systems improve customer intimacy by providing insights into customer preferences that allow companies to better manage marketing campaigns, inventory, and customer service to increase sales and reduce customer churn.
This document discusses supply chain management (SCM). It provides learning objectives on SCM and describes SCM components like facilities, inventory, transportation, and information flows. SCM involves integrating business processes from suppliers to customers. The document also discusses e-SCM, ERP systems, and challenges with integrating different parts of the supply chain. Effective SCM requires sharing information and coordinating planning across organizations.
This document provides an overview of key topics that will be covered in Chapter 1 of the textbook, including:
- How information systems are transforming business through mobile platforms, big data, and cloud computing.
- The role of information systems in achieving strategic business objectives like operational excellence, new products/services, customer intimacy, improved decision making, competitive advantage, and survival.
- What constitutes an information system, how it works through input, processing, output, and feedback activities, and why complementary organizational and management components are also important.
Mann-India Technologies is an IT consulting firm that specializes in SAP implementations and mobile solutions for wholesale distribution. It has extensive experience implementing SAP solutions for wholesale distribution companies in Latin America. Mann-India offers a rapid deployment solution package for SAP implementations in wholesale distribution that includes preconfigured business processes and templates to reduce project timelines. It also offers a mobile platform called MIMOTM and mobile app development services tailored for wholesale distributors.
It strategy for life sciences david royleDavid Royle
An Information Technology strategy for contract research organisations in Life Sciences. A layered approach to building an Information Technology platform.
This document provides an overview of key concepts about information systems. It discusses how information systems are transforming business and why they are essential. It defines an information system and its components, including the organizational, management, and technology dimensions. It also explains how complementary assets are needed to ensure information systems provide value. Finally, it discusses the academic disciplines used to study information systems, including their technical and behavioral approaches.
This document provides an overview of key concepts about information systems. It discusses how information systems are transforming business and why they are essential. It defines an information system and its components, including the organizational, management, and technology dimensions. It also explains how complementary assets are needed to ensure information systems provide value. Finally, it discusses the academic disciplines used to study information systems, including their technical and behavioral approaches.
The document provides an overview of information systems in business today. It discusses:
- How information systems are transforming business and why they are essential for running and managing organizations.
- The components of an information system including its management, organizational, and technology dimensions. Complementary assets are also important for ensuring information systems provide value.
- The academic disciplines used to study information systems, including technical approaches from computer science and behavioral approaches from other fields. Management information systems combines these perspectives.
Mann India SAP Service Offering-Cement-IndustryMann-India
Mann-India Technologies provides SAP solutions for various industries including the cement industry. It has extensive experience implementing SAP solutions for cement companies and offers pre-built templates and best practices. Its SAP solutions help cement companies address challenges related to securing raw materials, climate protection, and energy efficiency through integrated planning, supply chain management, asset management, and other key SAP applications and technologies.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
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Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
This chapter looks at enterprise systems, which collect and integrate data from many different departments and systems throughout the business. Ask students to review what operational excellence is. What is customer intimacy and why does this help the business? Have they ever heard of “supply chains” before?
This slide describes the main purpose of enterprise systems. Ask students for examples of why it might be valuable to have information from one process instantly available to another process.
The text cites the example of Alcoa, which implemented enterprise software to eliminate redundant processes and systems, reduce requisition-pay-to-cycle time, reduce 20 percent of worldwide costs. This illustrates the tremendous value that an effective implementation of enterprise software can have.
This graphic illustrates the function of enterprise software to integrate and share data between the different business functions. One of the key ideas of enterprise solutions is that there’s “one company, one database” and not a collection of disconnected databases.
This slide describes the functions in an enterprise software package and how it would be implemented by a firm. Ask students why it is typically best to perform only minimal changes to enterprise software, and instead, change the way the firm works in order to conform to the software’s business processes.
This slide discusses the business values of enterprise systems. What does it mean for the firm that enterprise systems enforce the use of common standardized definitions and formats for data by the entire organization?
This slide introduces the concept of the supply chain. Supply chain management software is a type of enterprise software for managing complicated supply
chains that may include thousands of suppliers.
The text gives the example of Nike’s sneakers’ supply chain. What types of firms are in the upstream supply chain? In the downstream supply chain?
This graphic illustrates the major entities in Nike’s supply chain. Ask students what the difference is between tier 1, 2, and 3 suppliers.
This slide discusses the effects of timely and untimely information on a supply chain. Ask students what causes inefficiencies in a supply chain (parts shortages, underutilized plant capacity, excessive finished goods inventory, high transportation costs). These are caused by untimely information. Perfect information can result in a just-in-time strategy.
Because of uncertainties, manufacturers keep a safety stock. Why is this an inefficient result? Another effect of uncertainties is the bullwhip effect.
This graphic illustrates how a slight rise in demand by customers for an item will cause successive participants to slightly overstock related inventory “just in case”. These changes are amplified as one moves back further in the system.
This slide discusses the two main types of supply chain management systems. Ask students to explain and describe the concept of “demand planning.” It determines how much product a business needs to make to satisfy customer demand.
This slide discusses the additional complexities experienced by global supply chains. Today’s apparel industry relies heavily on outsourcing to contract manufacturers in China and other low-wage countries. Apparel companies are starting to use the Web to manage their global supply chain and production issues.
This slide discusses the fact that SCM systems facilitate efficient customer response, allowing the workings of the business to be driven more by customer demand, moving from push-based, sequential models to pull-based, concurrent models of production. Ask students for examples from the text of the pull-based model (Walmart, Dell).
This graphic illustrates the difference between the earlier, push-based model of supply chains to the pull-based model. Ask students if there are some industries uniquely suited to the pull-based model. How about automobiles, appliances, and consumer durables? What are the drawbacks of a pull-based model?
This graphic illustrates the multidirectional communications within a future supply chain driven by the Internet. Private industrial networks and net marketplaces are discussed in Chapter 10. Private industrial networks are typically a large firm using an extranet to link to its suppliers and other key business partners. Net marketplaces are digital marketplaces based on Internet technology for many different buyers and sellers.
This slide examines the value of using SCM systems to businesses. Ask students how increased sales can result from a more efficient supply chain.
This slide introduces the concept of customer relationship management as a key function of the business and the use of CRM systems to provide a single place to consolidate and analyze data about the customer. Ask students to provide examples of the different types of customer data that would be captured by a firm. What types of valuable information does the firm need to know about its customers (most profitable, loyal customers). Have students directly interacted with a CRM? They probably do not know it, but anytime they call into a call center for help they are dealing with some kind of CRM that tracks some or all of their interactions with a firm.
This graphic illustrates the functions found in the integrated applications of a CRM system.
This slide discusses the types of CRM software available, which range from niche tools to full-scale enterprise-wide applications. Ask students for examples of PRM functions (integrating lead generation, pricing, promotions, order configurations, and availability, tools to assess partners’ performances) and ERM functions (setting objectives, employee performance management, performance-based compensation, employee training).
This graphic gives an example of how CRM systems can support marketing by analyzing and evaluating marketing campaigns.
This graphic illustrates the range of functions included in the sales, marketing, and service modules in a CRM package. As noted in the text, CRM software is business-process driven, incorporating hundreds of business processes thought to represent best practices in each of these areas. To achieve maximum benefit, companies need to revise and model their business processes to conform to the best-practice business processes in the CRM software.
This graphic illustrates how a best practice for increasing customer loyalty through customer service might be modeled by CRM software. What kinds of information might indicate that a customer is loyal or high value?
This slide discusses the two main types of CRM software—operational and analytical. Ask students how the CLTV is calculated (it is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company.)
This graphic illustrates the main components of analytical CRM. Data is captured from various channels and fed into a customer data warehouse, where OLAP, data mining, and other analysis tools help identify profitable customers, churn rates, and so on.
This slide discusses the value to businesses of implementing a CRM system. How would marketing be made more effective by using a CRM system?
This slide looks at the challenges firms face when they implement enterprise applications. Ask students to explain and apply with examples the concept of “switching costs.” What problems could result from being dependent on a single software vendor?
This slide looks at the trends in enterprise software. The text cites the example of enterprise solutions from SAP, which combines key applications in finance, logistics, and procurement, and human resources administration into a core ERP component. Businesses then extend these applications by linking to function-specific Web services such as employee recruiting or collections management provided by SAP and other vendors. SAP provides more than 500 Web services through its Web site. Ask students to define open-source and on-demand. What are the benefits of service platforms?
This slide looks at the trends in enterprise software. The text cites the example of enterprise solutions from SAP, which combines key applications in finance, logistics, procurement, and human resources administration into a core ERP component. Businesses then extend these applications by linking to function-specific Web services such as employee recruiting or collections management provided by SAP and other vendors. SAP provides more than 500 Web services through its Web site.
Ask students to define open-source and on-demand. What are the benefits of service platforms?