Erika Sherwood has over 20 years of experience in facility management, human resources, and business operations. She currently works as an Integrated Account Manager at Ricoh, where she supervises 86 employees and acts as a liaison between clients and staff. Previously, she held roles such as Site Manager, Facility Services Coordinator, and business owner, where she managed teams, budgets, and daily operations. Sherwood has strong communication, problem-solving, and administrative skills.

1. Erika Sherwood
Phone: (630) 881-3008 Email: esherwood1971@gmail.com
PROFESSIONAL EXPIERANCE:
Ricoh (Outsourced Provider for Leo Burnett) Chicago, IL 2011- Present
Integrated Account Manager
• Supervise a staff of 86 employees (Site Managers, Site Supervisors, Executive Assistants, Mailroom, Copy
Center, Guest Relations, Switchboard Operators and Audio Visual)
• Maintain all personnel records, performance evaluations and payroll
• Partner with the client and act as the Liaison between the Executive Assistant/Guest Relations staff and senior
leadership at US Resources, Starcom, Leo Burnett and Ricoh
• Screen potential employees
• Great communication skills in resolving employee issues
The Millennium Group (Outsourced Provider for Fireman’s Fund Insurance Company) Lisle, IL 2010-2011
Site Manager
• Supervised a staff of Office Service Associates
• Assigned daily work load to staff members
• Coordinated a 60 person move/relocation
• Managed monthly Customer Reports
• Managed office supplies, vendors, daily inventory checks
Professional Business Providers (Outsourced Provider for Cabot Microelectronics) Aurora, IL 2005-2010
Facility Services Coordinator
• Assigned to Cabot Microelectronics, responsible for customer liaison and managing facility services at Cabot
Microelectronics, 35 acre, 500,000 sq. feet corporate headquarters, R&D and manufacturing campus in
Aurora, IL
• Managed an annual 5 million dollar budget. Also responsible for payroll, scheduling and administration for
the 20+ PBP employees (Executive Assistants, Guest Relations/Security, Mailroom, and Facility Services)
assigned to Cabot Microelectronics.
• In 2008, renegotiated contracts with outside vendors saving $200,000 in facility operating costs.
Quizno’s 2002-2005
Owner/Operator
• Owned and operated a franchise. Created a business plan and $275,000 for start up costs. Handled all
regulatory compliance
MetLife - Aurora, IL 1991-2002
Business Consultant/Senior Administrative Assistant 1995-2002
• Managed two Vice President’s daily calendar and scheduling
• Managed secretarial employees. Managed, monitored and distributed workload assignments and led work
teams
• Organized and managed large size corporate events and community services activities.
Human Resource Specialist 1994-1995
Led orientations with new employees, screened for potential hires, process terminations and payroll for
multiple departments.
Secretary to Director 1991-1994
• Entrusted to process confidential employee records such as salary changes, vacation/absenteeism reports and
performance appraisals
• Established travel and catering arrangements, reserved conference centers for meetings, answered telephone
SOFTWARE:
Microsoft Office Suite, Oracle, Crystal Reporting, Access Sentry/Secure, Visio, Empcenter Payroll, ADP Payroll,