This document summarizes the skills, certifications, and experience of Deven Patel. It lists virtualization and server technologies he has experience with including VMware, Hyper-V, XenServer, and various Windows server operating systems. It then details his work history from 2014-2017 as a System Analyst providing Citrix and EPIC support, and previous roles implementing and supporting Citrix, VMware, and Windows server environments for healthcare, pharmaceutical, and other clients.

1. SKILLS
Hypervisor VMware, Hyper V, Xen Server
Virtual Platforms Xen server 6.0, Xen Desktop 5.5, Xen App 6.0, 6.5
Servers Dell Power Edge, HP ProLiant, IBM X series
Operating System MS Windows 2003/2008/2012 Server,
Application Servers MS Exchange Server2003/2007/2010, SQL 2000/2005/2008/2012, IIS 4.0/5.0/6.0/7.5
CERTIFICATIONS:
Microsoft Certified Systems Engineer – MCSE Citrix Certified Administrator - CCA
Dell Certified System Expert – DCSE Citrix Certified Advanced Administrator - CCAA
EXPERIENCE
Atlantic Health System: APR 2014 – MAR 2017
System Analyst
• Performing installation, administration and Tech Support for all aspects of the EPIC/Citrix infrastructure.
This includes Migrations, Deployments and Vendor updates.
• Interact with vendor, Application Analyst and users to help troubleshoot and resolve technical application
problems or issues.
• Assist in development, implementation and support of application interfaces to ensure data integrity.
• Validate all EPIC non-Prod and Prod servers after EPIC updates and OS updates.
• Manage EPS servers for printer install and printing issues.
• Install and Manage Kuiper EPIC updates for all EPIC RA’s and SU’s.
• Daily troubleshoot and resolve EPIC /Citrix issues, Citrix sessions.
• Collaborate effectively with EPIC using Sherlock or other appropriate tools. Collaborate effectively with
team to achieve the competition of task.
• Administration and document Citrix environments of EPIC Systems includes Hyperspace, ICA Wrapper
and printing.
• Ensure that Citrix deployments of EPIC meet business requirements and goals, as well as fulfill user
requirements, system compliance, and security specifications
• Analyze new functionality in new releases to identify impact. Understand interface requirements and
considerations to ensure appropriate testing is done to validate workflow from end to end.
• Troubleshooting day to day issues in a timely manner to maintain the stability and efficiency of the
EPIC/Citrix Production Environment.
• Worked with analyst on Applications- Mosaiq,3M,CDMP,Attachmate,Peribirth,Horzon homecare, Metriq,
HPM, RescueNet, VST, Micromedex
• Collaborate with desktop, server, and network engineers, and business analysts to identify and test
application delivery via Citrix programs and applications
• Performs on-going daily user support and /or round the clock on-call support as scheduled or necessary
(Remote or on-site).
• Oversee analysis of necessary application modifications and work with the appropriate IT associate or the
vendor to coordinate the modification.
• Resolve critical issues independently as necessary. Forward issues to the correct group for remediation, or
elevate it to the vendor if required.
• Determine how a new system, upgrade, or new component can best meet the needs of the users:
DEVEN PATEL
Cell: (973)-727-3983
Email: Deven.Patel@yahoo.com

2. • Interpret end user requirements, by fully discussing potential options, and help client move towards optimal
solution.
• Evaluate the operational workflow that is applied to the system.
• Create test plans and test new systems, version upgrades, and any system modifications.
• Administration of VMware vSphere ESXI 6 with virtual servers, data stores and templates.
New York Blood Center: Feb 2014 – APR 2014
System Engineer:
• Responsible for maintaining Windows and Citrix Servers which includes 1000 plus user base and more
than 100 plus applications.
• Migration of all Apps from presentation server to XenApp 6.5
• Publishing Applications, Content and Desktops to users in Citrix Management Console
• Interacting with business users for gathering the requirements for on boarding the applications to Citrix
Servers
• Built and configured XenApp 6.5 servers.
• Installed, configured and test apps on new XenApp 6.5 production servers.
• Working with App Support, Wintel, Citrix teams to install and publish various applications on Citrix
XenApp 6.5.
• knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and
Xendesktop
• Working with App Support, Wintel, Citrix, User and Validation teams to resolve all outstanding issues.
• Documenting Application installation IQ, know issues which occur regularly.
Novartis Pharmaceuticals: Aug 2013 – Nov 2013
Systems Engineer:
• Created VMware virtual servers on ESX 5.1 hosts using hardware Dell R710 servers.
• Configured Netscaler 5500 -10.2 and load balanced servers.
• Installed and configured virtual center 5.1.
• Installed and configured Citrix Xen App 6.5 on virtual servers.
• Installed configured and published LIMS app on Development, Training and Production servers.
• Involved in BMARM (Blue Mountain Regulatory Asset Manager) (R3) installation and configuration and
IQ procedure according to the company policy.
• Configured published app, session and local printers on Citrix session.
• Set up backup using Net Backup (7.5.6)
• Configured and update GPO on Win 2008 R2.
• Installed and configured SQL database for published apps.
• Executing documentation of IQs, OQs, PQs for computer validation
• Create and update installation documents for all validated systems.
Blue Diamond Solutions Inc. NJ: Aug 2012 – Oct 2012
Systems Engineer:
• Installed and configured Vdi-in- a- Box.
DEVEN PATEL
Cell: (973)-727-3983
Email: Deven.Patel@yahoo.com

3. • Managed Desktops, Images and Templates in Vdi-in-a-Box with pooled and personalized desktops.
• Administered and supported Windows 2008R2 Servers and Citrix Desktop 5.5 Platinum Edition with Xen
Desktop 5.5 ,Provisioning server, Web interface server
• Support and implemented Citrix XenApp 6.0/6.5 environments including Web Interface/Netscaler 9.2 VPX
and maintained Citrix Server Farm and zone.
• Installed and configured load evaluators & Load balancing for Xen app servers in farm
• Published Apps using MS AppV.
• Created VM Session for Test Environment for testing Application before deploying to production and
Planning and testing the application Virtualization for various new application releases using Citrix
Streaming Profiler and publishing it to the Citrix farms.
• Installed and configured web interface server for website and services.
• Deploying ICA client, printer driver mapping, checking sessions, managing server load and CPU
utilization, Maintain Citrix Data store, License servers and Zone collectors.
• Support Clients multiple applications installed on Citrix Xen app 6.0/6.5
Zaphyr Technologies: Oct 2008 –July 2012
Systems Engineer:
• Diagnosing software and hardware malfunctions as well as troubleshooting network problems relating to
the system for clients.
• Planning, design, installation, support, maintenance backup and recovery of server and storage
hardware/software in a multi-platform mission critical environment
• Responsible for daily system maintenance tasks, service delivery, system functionality and availability and
keeping technology current with the industry standards and best practices
• Working on Behalf of Zaphyr for Various Zaphyr Clients:
o Systems administration including Windows Server 2003/2008, Terminal Servers, Citrix XenApp
6.0, Xen Server 6.0
o Build, Configure, Implement and support of Microsoft Windows Server infrastructure systems and
Applications.
o Experience with Windows Server 2008 and 2008 R2,Active Directory, GPO,OU
o Knowledge of and experience in Microsoft Active Directory 2003/2008 environments
o Installed, configured and maintain MS hypervisor Windows 20008 R2 Server with virtual servers.
o Installed and configured SCVMM on Hyper V server. Create P2V and V2V.
UCA Services Inc.
Client: Enzon Pharmaceuticals, NJ Aug 2007 - Sept 2008
System Administrator
• Windows 2003 Server administration & support / provisioning of Operating Systems / server patching.
• VERITAS Net Backup management and monitoring of the network backup/restore processes while
ensuring data integrity and business continuity
• Responsible for Design and implementation of Server Infrastructure technology. Thorough knowledge of
Windows 2000/2003 Server, Active Directory, Group Policy, Scripting Technologies, OS builds and
troubleshooting and Server Hardware expertise
• Open problem or change management tickets in Helpdesk system as needed
• Writing, reviewing and executing documentation of IQs, OQs, PQs for computer validation.
• Working experience with VMware ESX 3i, VMware infrastructure Client 2.5,Virtual Center,P2v,V2V
• Installed and configure HP SIM 5.1 SP1 for all HP servers and set all alerts with monitoring capabilities.
DEVEN PATEL
Cell: (973)-727-3983
Email: Deven.Patel@yahoo.com

4. • Ensuring that all production servers are properly installed, secured and maintained with the latest driver
updates and security patches
• Used Microsoft Operations Manager (MOM) for operations monitoring, performance tracking, Security
policies and auditing capability.
• Administration and troubleshoot of published application in CITRIX metaframe 4.5
• Maintain detailed documentation and procedures for building, troubleshooting, installing, recovering, and
supporting all Wintel servers and applications.
UCA Computer Systems, Whippany, NJ Oct 2000 – July 2007
Desktop Support
• Installation of NT 4.0 Workstations.
• Troubleshoot and install network and local printers.
• Troubleshoot network connectivity issues
• Ghosted prototype image and standard instructions on all systems.
• Installation of a standard suite of applications, including Office Pro 97, Outlook 98, HP DMI.
• Extensively used Active Directory Services to manage Domain controllers and domain trusts and
replication.
• Structured network with Active Directory Domain model on IBM/HP Enterprise level servers.
• Installed and configure IBM blade center with IBM blades as per client request.
• Implementation of Ghost cast server and create image for Desktops, Laptops and servers using sysprep
• Security settings and permission assignments through Active Directory in domain controllers
• Defined disaster recovery plans and security guidelines for Windows 2003 Servers.
• Migrated and consolidated DNS, DHCP and WINS Server for Store and Corporate Network for centralized
management and efficient name resolution.
EDUCATION
Master of Science, MS University of Baroda, 1990 Major in Mathematics and Computer
Programming.
Bachelor of Science, MS University of Baroda, 1987 Major in Mathematics and minor in
Physics and Chemistry
DEVEN PATEL
Cell: (973)-727-3983
Email: Deven.Patel@yahoo.com