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EXCITINGHIGHPERFORMANCEINHYPER-CHANGE
COACHING CONVERSATIONS
DRYVONNESUMCSP
HYPER-CHANGE
ACCELERATION is new normal
THE NEW NORMAL
SURVIVE OR THRIVE
ARE WE ENTERING A NEW ERA OF ENTREPRENEURSHIP?
Public companies today have a one in
three chance of being delisted in five
years (because of bankruptcy, M&A,
liquidation, etc.). That is six times more
likely than 40 years ago.
The average age of a company delisting in
1970 was 55 years. Today it is 31.
Photo: Ethan Pines, wsj.com, Forbes, Shutterstock. Design: Nick DeSantis, Forbes Staff
Photo: Ethan Pines. Design: Nick DeSantis, Forbes Staff
Photos: wsj.com, Twitter (@JohnCarreyrow). Design: Nick DeSantis, Forbes Staff
Images: cms.gov. Design: Nick DeSantis, Forbes Staff
Photos: Forbes, Steve Jennings, Getty Images. Design: Nick DeSantis, Forbes Staff
Photos: Matt Herper, Forbes Staff, AP PHoto/Jeff Chiu. Design: Nick DeSantis, Forbes Staff
Photo: Shutterstock. Design: Nick DeSantis, Forbes Staff
THE TRUTH: SMALL ARE FAILING EVEN FASTER
FEWER ENTREPRENEURS … … MORE EMPLOYEES
THE TRUTH: ACCELERATION
THE TRUTH: ACCELERATION
“Asset-light, idea-
intensive sectors
accounted for
17 percent of the
profits generated by
Western companies
in 1999. Today that
share is 31 percent.”
- McKinsey
ACCELERATION: COST AND PERFORMANCE
SOLAR
DRONES
DNA SEQUENCING
3D PRINTING
ORGANIZATIONS ARE EVOLVING BEYOND CENTRAL PLANNING
Our world today
ACCELERATION is new normal
AGILITY to thrive in hyper-change 

DISRUPT before you are disrupted
Together we make our future.

CALM IN CRISIS. AGILE IN ACTION.
“There’s no learning
in the comfort zone
and no comfort in the
learning zone”
images courtesy of shutterstock
ADVERSITY
Usual ways no longer work
agilein Adversity
My greatest business challenge today is ….
My greatest opportunity today is ….
What do I want from this
working session? Youroutcomes
p. 7
WHAT
satisfaction/pride
the role gives.
HOW
s/he contributes in the role
and how coaching helps.
WHY
s/he is here today.
A Common Purpose.
introduce yourpartner
images courtesy of shutterstock
Page 8
images courtesy of shutterstock
What are
the roles
of a
leadeR?
images courtesy of shutterstock
Consultant Trainer
Mentor Counsellor
Coach
Roles of a leader
NOW FUTURE
Compelling
Ideal
Managing Expectations
Emotional charge
NOW FUTURE
Managing Expectations
Glorious
Success
NOW FUTURE
“Mess”
Disaster
Managing Expectations
where are all the leaders ?
33
the leadership definition
Effective leadership

EXCITES people to
EXCEPTIONAL
PERFORMANCE
images courtesy of shutterstock
followers
Anyone you need to excite to deliver exceptional performance
images courtesy of shutterstock
images courtesy of shutterstock
Definition
Coaching is a trusting conversation where the coach helps
the person being coached to clarify their goals and
challenge their plan to achieve them. Coaching works on a
blend of motivating, energising, decision-making, co-creating
plans and integrating results towards tangible and
sustainable improvements by navigating through any
resistance, conflict, negativity and blame, to emerge from the
coaching with clarity, commitment and a clear plan of action.
We believe that the coaching is a business relationship built on creating independence.

At 5Echo, we define coaching as “a trusting conversation where an experienced coach helps the person being coached to clarify their goals and challenging their plan to achieve them.” Coaching works on a blend of motivating, energising, decision making, co-creating plans and integrating results.

We believe that the coaching is a business relationship built on creating independence.
Coaching conversations
COACHEE
Their possible expectations,
challenges and fears.
COACH
Your expected outcomes.
Your possible challenges.
BENEFITS
How coaching supports
organisational objectives
images courtesy of shutterstock images courtesy of shutterstock
characteristics
skills
…..what changes in hyper-drive?
successful coaches
images courtesy of shutterstock
p 13
38
Leader as Hyper-Drive Coach
images courtesy of shutterstock
Hyper-Drive Coaching Conversations
in
PERFORMANCE
MEANING
Finding the FLOW zone
vs OUTER GAME
THINK - DO - GET
images courtesy of shutterstock
INNERGAME
results
Finding the FLOW zone
images courtesy of shutterstock
PHILOSOPHY
IDENTITY
VALUES
BELIEFS
CAPABILITIES
BEHAVIOUR
ENVIRONMENT
Ladder of Change Ref: Dilts
INNERGAME OUTER GAME
Hyper-drive Coaching
HIERARCHY CANNOT KEEP PACE
“If the rate of change
on the outside exceeds
the rate of change on
the inside, the end is
near.”
- Jack Welch
Flexibility
images courtesy of shutterstock
4 Building Blocks
of Change
http://www.mckinsey.com/business-functions/organization/our-insights/the-four-building-blocks--of-change
Coaching conversations
http://www.neurosemantics.com/free-articles/7%20Keys%20for%20becoming%20a%20World%20Class%20Coach.pdf
Coaching conversations
Know and show yourself - enough
images courtesy of shutterstock
Leadership balance sheet
Assets Attributes Attributes Vulnerabilities
Strengths Allowable
weaknesses
Life & business
experiences
Perceived
obstacles or
history
Values Limiting beliefs
p. 21
Coaching Styles
Reference : The Magic of Personality Filters
FILTERS TO CONSIDER
What if? How? What? Why?
Learning styles
Other Filters p 45-47
images courtesy of shutterstock
Personality Type
Extravert Introvert
Sensing Intuition
Thinking Feeling
Judgment Perception
Your preference ___ ___ ___ ___
Personality Type
Assets Attributes Attributes Vulnerabilities
Strengths Allowable
weaknesses
Life & business
experiences
Perceived
obstacles or
history
Values Limiting beliefs
Leadership balance sheet
ADVERSITY
AGILITY to thrive in hyper-change
Usual ways no longer work
SURVIVE OR THRIVE
57
Coaching conversations
1 Coach is open & non judgmental
images courtesy of shutterstock
Situational sensing
Pause…Observe
Question
Record…Listen
OpenMind[nojudgement]
Key Leadership Skills
Storysell
Reference: The Magic of Outcome Planning
Share Pre-work
Exchange pre-work.
Coach your partner using
OPQR to a more well-
formed outcome.
Keep track of each other’s
progress through 2 days.
(@about 8mins)
Outcome Planning
61
Coaching conversations
1 Coach is open & non judgmental
2 Coach observes well (sense-able)
images courtesy of shutterstock
igniting your sensory channels
managing leadership energy
Rapport
pace, pace, pace ....... and lead images courtesy of shutterstock
64
Coaching conversations
1 Coach is open & non judgmental
2 Coach observes well (sense-able)
3 Coach questions well
images courtesy of shutterstock
Questioning images courtesy of shutterstock
WORDS
EXPERIENCE
GeneralizationsDistortions
Deletions
Quality Questions
Getting to clarity
Coaching conversations
Coaching conversations
NOW FUTURE
Compelling
Ideal
Managing Expectations
Emotional charge
Share with your partner
your expectations on the
difficult situation.
Partner to ask questions
to uncover ‘hidden’
information.
(around 3 minutes)
p 22-23
70
Coaching conversations
1 Coach is open & non judgmental
2 Coach observes well (sense-able)
3 Coach questions well
4 Coach listens well
images courtesy of shutterstock
Otto Scharmer, MIT: The 4 Levels of Listening
Where are you now?
Level 1 - Downloading (Habitual)
Level 3 - Empathizing (Redirecting Cynicism)
Level 2 - Factual (Suspend Judgment)
Level 4 - Generative (Letting Go Fear)
1 5 10
“Yuk” “So-So” “Yes!”
1 5 10
“Yuk”“So-So”“Yes!”
1 5 10
“Yuk” “So-So” “Yes!”
1 5 10
“Yuk” “So-So” “Yes!”
Listening Assessment
Ref: Otto Scharmer, MIT: The 4 Levels of Listening
p 24-25
In triads:
Coach your partner on one
aspect of the difficult
situation.
A Coachee “I want to have/do/be …”
B Coach Ask questions and listen
C Observer Track B’s Questions &
Listening. Then give Feedback.
(@ around 5 minutes)
Coaching conversations
p 22-25
74
Coaching conversations
1 Coach is open & non judgmental
2 Coach observes well (sense-able)
3 Coach questions well
4 Coach listens well
5 Coach thinks strategically well
images courtesy of shutterstock
Contrast
Align
Lessismore
Mindful
CALM intelligence
Excite
WHY
Contrast
images courtesy of shutterstock
Contrast
Align
Lessismore
Mindful
CALM intelligence
Engage
WHO
images courtesy of shutterstock
Align
79
Dig many
wells before
you need to
draw water....
Build a network
Contrast
Align
Lessismore
Mindful
CALM intelligence
Prioritize
WHAT
images courtesy of shutterstock
Lessismore
PHONETIC LOOP VISUO-SPATIAL
SKETCHPAD
EPISODIC
BUFFER
CONSCIOUSNESS
EXPERTMASTERGRAND MASTER
RELATIVE NUMBER OF NARRATIVE CHESS PLAYERS RECOGNIZE:
How could you …
Share with your partner
(around 3 minutes)
…CREATE NEXT WINNING
MOVE?
SItuational sense (self)
Reflect on a difficult situation.
Notice your thoughts & feelings-
what it means to you.
What do you choose to do?
(around 2 minutes)
Page 53
Contrast
Align
Lessismore
Mindful
CALM intelligence
Be Present
HOW
images courtesy of shutterstock
Mindful
SItuational sense (other)
How would you NOW…
Share with your partner
(around 3 minutes)
…CREATE NEXT WINNING
MOVE?
With same difficult situation:
Engage thoughts & feelings of other -
what it means to them.
Explain their possible frame of mind.
How would you excite them now?
(around 2 minutes)
Page 54
Be Yourself More with Skill
The Authentic Chameleon
wisdom of
multiple perspectivesstRategic position shift
DISSOLVE CONFLICT
Insightful: The Wisdom of Multiple Perspectives
1st Position 2nd Position 3rd Position
‘Your’ opinion from ‘your’
point of view.
‘Their’ opinion from ‘their’ point of
view.
The observer or objective position
taking on both points of view.
Page 32
SItuational sense (observer)
How would you NOW…
Share with your partner
(around 3 minutes)
…CREATE NEXT WINNING
MOVE?
With same difficult situation:
Engage your thoughts & feelings of
situation now.
Explain possible mind shift for you.
How would you choose to act now?
(around 2 minutes)
Page 54
Goal
Reality
Options obstacles&opportunities
Wayforward
A Coaching Model
images courtesy of shutterstock
Goal
Reality
Options obstacles&
Wayforward
Coaching conversations
In triads:
Coach your partner using
GROW model.
A Coachee
B Coach
C Observer Track B’s OPQRS.
Then give Feedback. B to notice
own MINDSET when receiving
feedback.
(@ around 8 minutes)
Page 40
images courtesy of shutterstock
giving & receiving feedback
E = Excel
D = Develop
I = Idea(s)
p 34-36
images courtesy of shutterstock
Activity:
Please review taster program:
Leading Self
Rational Emotive Therapy Ref Ellis
97
Adversity
He cut in
front of me
in traffic.
Beliefs
He is trying to
irritate me
Consequence
Rage!
I yell at him.
Discard
Debate. Dispute
I am choosing
to be irritated -
or not
Effect
This is not
personal
Your real world
challenge
What is the
limiting belief
ruling you
here?
Stress!
Discard belief
if not useful
Replace with
empowering
belief and notice
the effect
In pairs - consider a similar issue in a coaching situation that is stressing you out
ABCDE
Page 59
Our 4G Future … starts now
What the world needs now …
Generational collaboration
Gender integration
Global understanding
Generosity
images courtesy of shutterstock
REINVENTION
DISRUPT before you are disrupted
The Authentic Chameleon
Change your role. Not your soul.

images courtesy of shutterstock
Pause
images courtesy of shutterstock
Hyper-Drive Coaching Conversations
in
PERFORMANCE
MEANING
Finding the FLOW zone
Self-Actualizing Quadrants

Dr L. Michael Hall & Michelle Duval, Meta-Coach Developers
images courtesy of shutterstock
Contrast
Align
Lessismore
Mindful
CALM intelligence
images courtesy of shutterstock
exciting others in your team
be sense-able
Know Your Followers
Meet their needs
to excite them to deliver
exceptional performance
Building your C.A.S.E. What do followers want? Page17
Be Yourself more - with skill
Community
Authenticity
Significance
Excitement
1.Have a Higher Purpose, a Mountain
to scale
2. Connect people to it and each
other
Community
images courtesy of shutterstock
1. Differentiate yourself
through values,
business and life
experience.
2. Show allowable
weaknesses.
Authenticity
images courtesy of shutterstock
1. Connect people’s efforts to
Higher Purpose or
mountain ascent.
2. Provide feedback
leveraging each person’s
talents (often
compensating for your
allowable weaknesses).
Significance
images courtesy of shutterstock
Excitement
images courtesy of shutterstock
114
Coaching conversations
1 Coach is open & non judgmental
2 Coach observes well (sense-able)
3 Coach questions well
4 Coach listens well
5 Coach thinks strategically well
images courtesy of shutterstock
115
Coaching conversations
TYPES OF COACHING
1 Performance
2 Developmental
3 Transformational
images courtesy of shutterstock
Axes of Change 

Dr L. Michael Hall & Michelle Duval, Meta-Coach Developers
117
Coaching conversations
1 Coach is open & non judgmental
2 Coach observes well (sense-able)
3 Coach questions well
4 Coach listens well
5 Coach thinks strategically well
6 Coach speaks well
images courtesy of shutterstock
framing images courtesy of shutterstock
Common Ground
Clarify Benefits
Pace Out Objections
Link to Message
FRAMING - How to explain to influence
images courtesy of shutterstock
Pacing out objections
images courtesy of shutterstock
stoRy selling Inspire with full technicolour,
soundtrack, emotions......
images courtesy of shutterstock
magic formula story
Incident 80-90%
Point 5-10%
Benefit 5-10%
images courtesy of shutterstock
re-framing images courtesy of shutterstock
Change the words. Change the meaning.
COLLABORATION IS KEY
“MY ATTITUDE
WAS THAT
COMPETITION
CAN TRY TO
COPY MY
STYLE. BUT
THEY CAN’T
READ MY
MIND; SO I’LL
LEAVE THEM A
MILE AND
HALF
BEHIND.”
FIRST THEY IGNORE YOU,
THEN THEY LAUGH AT YOU,
THEN THEY FIGHT YOU,
THEN YOU WIN.
GO HOME
WAIT
CROSS
“HEAVIER THAN AIR FLYING MACHINES ARE IMPOSSIBLE.”
LORD KELVIN, ROYAL SOCIETY, 1895
“THERE IS NO REASON FOR ANY INDIVIDUAL TO AHAVE A COMPUTER IN THEIR HOME.”
KEN OLSEN, DIGITAL EQUIPMENT CORPORATION, 1977
“THE PHONOGRAPH… IS NOT OF ANY COMMERCIAL VALUE.”
THOMAS EDISON, 1880
“THERE IS NO LIKELIHOOD MAN CAN EVER TAP THE POWER OF THE ATOM.”
ROBERT MILLIKAN, NOBEL PRIZE IN PHYSICS, 1923
“WHO THE HELL WANTS TO HEAR ACTORS TALK?”
HARRY WARNER, WARNER BROTHERS PICTURES, 1927
EUROPE & AMERICAS
FAIRYTALES
JAPAN
KONAN
INDIA
PURANAS
CHINA
36 STRATAGEMS
PROFIT
MARGIN
(EBITDA)
VALUE
CREATION
(TRS)
REVENUE
GROWTH
(CAGR)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36
AES CORP. (THE)
AL TRAN TECHNOLOGIES SA
AMOREPACIFIC CORP
APOLLO GROUP INC
ASSA ABLOY AB
ATI TECHNOLOGIES INC
AUTOSTRADE SPA
BARR PHARMACEUTICALS INC
BROOKFIELD PROPERTIES CORP
CAPITA GROUP PLC
CHINA INTL MARINE CONTAINERS
CJ CORP
CLEAR CHANNEL COMMUNICATIONS
CSL LTD
D R HORTON INC
DELL INC
ESPRIT HLDINGS LTD
FOREST LABORATORIES
FRONTLINE LTD
GAME GROUP PLC (THE)
H & M HENNES & MAURI TZ AB
HERO HONDA MOTORS LTD
HON HAI PRECISION IND CO LTD
IMPALA PLATINUM HOLDINGS LTD
INFOSYS TECHNOLOGIES LTD
INTL GAME TECHNOLOGY
ICI CORP BHD
KINGSPAN GROUP PLC
MAN GROUP PLC
MERITAGE HOMES CORP
MICROSOFT CORP
NOKIA (AEI) OY
NVR INC
OM GROUP INC
PENN NATIONAL GMAING INC
PUMA AG RUOLF DASSLER SPORT
SAGE GROUP PLC
SHINSE GAE CO LTD
SKYWEST INC
SPIL-SILICONWARE PREC IND CO
STARBUCKS CORP
TECHTRNOIC INDUSTRIES CO LTD
TEVA PHARMACEUTICALS
TIETOENATOR OYJ
VORNADO REALTY TRUST
WFTHERSPOON
COMPANY
CORE RESEARCH
NARRATIVES TO FIND A FOURTH OPTION
NARRATIVE 10
LOCK UP RESOURCES
NARRATIVE 11
CAPTIVE CUSTOMERS
BUILD ECONOMIES OF SCALE
BEAT THE COMPETITION
NARRATIVE 22
MOVE EARLY TO THE NEXT BATTLEGROUND
NARRATIVE 34
COORDINATE THE UNCOORDINATED
NARRATIVE 7
FORCE A TWO-FRONT BATTLE
NARRATIVE 32
CREATE SOMETHING OUT OF NOTHING
NARRATIVE 33
BE GOOD
OUTTHINK THE COMPETITION
NARRATIVE 27
OPTION NARROWING
LAY OUT OPTIONS, APPLY
DATA, ARRIVE AT THE
OPTIMAL OPTION
RULES
TWO STANDARD APPROACHES
1. Alkdjklsdlkj
2. Asdlkfj bou
3. Alsk boiuoidf
4. Goibjhkal dgs
5. Glijgbuu ges
6. gljgoiud
FOLLOW PROVEN RULES
FOR BEST PRACTICE
DISSECT
CHOOSE DIFFERENT
LEVERAGE POINTS
EXPAND
GENERATE MORE
POTENTIAL
STRATEGIES
ANALYZE
CHOOSE DISRUPTIVE
STRATEGIES
SELL
DECIDE HOW TO
COMMUNICATE
STRATEGY
IMAGINE
DEFINE OUR VISION
AND GOALS; OUR
CHALLENGES
OBJECTIVES
THE IDEAS FRAMEWORK
141
Coaching conversations
1 Coach is open & non judgmental
2 Coach observes well (sense-able)
3 Coach questions well
4 Coach listens well
5 Coach thinks strategically well
6 Coach speaks well
7 Coach inspires to innovate well
Coaching conversations
CHALLENGES
What are inappropriate
practices? Who are difficult
persons to coach?
ETHICS
What are the behavioural
guidelines, policies and
performance standards?
RESPONSIBILITIES
What are your coaching
responsibilities? How do you
prepare your environment?
images courtesy of shutterstock images courtesy of shutterstock
Our world today
ACCELERATION is new normal
AGILITY to thrive in hyper-change 

DISRUPT before you are disrupted
images courtesy of shutterstock
What do I commit to?my next steps
images courtesy of shutterstock
The Resources
147
CELEBRATE WINS
image courtesy of Verve
148
Feedback is a gift. Thank you.
images courtesy of shutterstock
Questions? 

Comments? 

Insights?
ysum@5Echo.com
www.dryvonnesum.com
https://au.linkedin.com/in/dryvonnesum
images ourtesy of Headshot Guy

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