CLP 1006 REVIEW FOR CH. 9-11 Chapter 9: Review Developing Your Emotional Intelligence (EQ) I. The Concept of Emotional Intelligence: · Describe the 5 components of EQ as described by Goleman: · What percentage does IQ (intellectual abilities) contribute to success in life? · Name the 7 types of intelligences proposed by Howard Gardner. · Later, Gardner further subdivided EQ into 4 components. Name these 4 areas. II. Effectiveness in Relationships · Describe the three types of relationships mentioned in the text.. · What is ‘synergy’ · What are the possible outcomes of conflicts? (e.g,, win-win, etc.) · Describe the three mental sets required to obtain a win-win outcome? (i.e., giving up being right, stepping into the shoes of another, & making deposits into the emotional bank account) · What are the 3 basic barriers to a win-win outcome? · Know the four types of situations when one should not try for a ‘win-win’ outcome. · What are the 6 types of deposits Covey recommends that one should make into the emotional trust account in order to maintain a healthy level of trust in a relationship? III. Empathy: · Define empathy. · There is a neurological basis for our capacity to experience empathy. What are these neurons called? And what is their mechanism by which we are able to experience empathy? · What are some of the benefits of empathy? · What are some blocks to empathy? · What are some ways to cultivate empathy? III. The Nature of Anger · What does the Frustration-Aggression hypothesis say about the root cause of anger? · What is catharsis according to Freud? What is the current view regarding catharsis and anger? · What do current learning theories say about the etiology of anger? · Explain why there is no clear cut cause-effect relationship between watching violent shows, movies, video games and increased aggression/violent behavior. · What are some of the factors associated with the likelihood that an individual will engage in a violent expression of anger? · What are the six situations identified through research that are likely to trigger road rage –type emotions and behaviors? · Explain, in terms of brain circuitry, why some individuals react with impulsive and explosive behaviors of anger, even when mildly provoked ( key terms: emotional hijacking, amygdala, prefrontal cortex, myelination, fight/flight response, heightened arousal). IV. The Role of Attribution in Anger · Schacter and Singer (1962) designed an experiment to explain the relationship between physiological arousal and the subjective experience of emotions. Describe this experiment and the conclusions drawn from what was observed in the subjects. · Why can attributing the source of your physiological arousal to an external factor increasethe likelihood that you will bereactive and less in control? V. Anger and Type A Personality · What is a Type A and Type B personality as defined by cardiologists Meyer Friedman and Ray Rosenman. ...