Anna Nolan is seeking a new position located in St. Augustine, Florida. She has experience in customer service, administrative support, and reception work. Her skills include relationship building, information management, project oversight, and problem solving. She has a Bachelor's degree in Sociology and minor in Anthropology from the University of Arkansas. Her previous roles include working as a receptionist at an dermatology office, administrative assistant at State Farm, and customer sales lead at Bath & Body Works.

1. ANNA NOLAN
St. Augustine, Florida 32086 • looking to relocate
Amenolan.jj@gmail.com • 479.372.0655
QUALIFICATIONS SUMMARY
Self-motivated, hands-on professionalwith an aptitude for innovation and analyticalproblem solving;
Communicative and personable, will adaptquickly,follow direction,and serve high-energy,confident
professionalism.
► Relationship Development: Strong interpersonal talents with passion for cultivating lasting
relations from diverse communities in organizational programs. Engaging presenter and skilled
written communicator. Proven ability to collaborate with colleagues to achieve goals.
► Information Management: Well-developed ability to utilize business technologies to track
client, vendor, and peripheral data and guide strategic planning. Proficient with Microsoft Office
Suite, Banner, calendar systems, and multiple databases.
► Project Oversight:Highly focused and result-oriented in supporting deadline-driven operations;
able to identify goals and priorities and resolve issues in initial stages. Proven capability to
delegate tasks effectively to ensure timely completion of any given objective.
► Key Strengths: Finely tuned analytical skills with a dedication to continually streamlining and
improving work processes. Effectively interface with management to collaborate on issues and
resolve problems.
EDUCATIONAL BACKGROUND
Bachelor of Art in Sociology | minor in Anthropology, December 2015
UNIVERSITY OF ARKANSAS, Fayetteville, Arkansas
PROFESSIONAL EXPERIENCE
ADVANCED DERMATOLOGY AND COSMETIC SURGERY, St. Augustine, Florida
Receptionist (7/2016 – 4/2017)
Successfully managed front desk operations in areas of computerized processes utilizing NextGen
and Toolkit to handle scheduling, transferred pertinent and confidential information to electronic
charting, and processed payments. Conducted client intake, prepared, and translated legal
documents.
STATE FARM, Fayetteville, Arkansas
Administrative Assistant (2/2016 – 4/2016)
Effectively provided administrative support by answering multiple console telephone system, filing
sensitive client information, and handled appointment scheduling. Created invoices, quota sheets,
and processed payments through ABS, NECHO and Prospector+. Efficiently filed documents to
maintain an organized and effective office environment.
BATH AND BODY WORKS, Rogers, Arkansas
Customer Sales Lead (7/2011 – 6/2012)
Fostered relationships with customers to establish a repeat customer base and referrals; operated
cashier to assist customers efficiently and processed coupons and rewards cards to benefit
customers when appropriate. Received calls daily, answering questions and educating customers.