1. Bhavin Patel
Mob: 07724233415 Email: bhavin.patel84@googlemail.com
PERSONAL PROFILE
I am a highly capable individual looking to progress my career and develop myself both professionally and
personally. I have worked in the banking sector for over eight years, gained exposure to the Financial Sector,
Fraud, Risk Strategies, Projects, MI& Analytics, Controls & Compliance, Business Processes and Procedures, and
understand how the payments industry operates..
My career has been built around operating within demanding and pressurised environments, built excellent
relationships where stakeholder management was essential. I am self motivated and have embarked on
additional studies including PRINCE 2 to improve my suitability for this role. I am full of enthusiasm, focussed and
committed to progressing my career.
EDUCATIONAL RECORD & ACHIEVEMENT’S
2014 Barclaycard Annual Values & Recognition award
2011 PRINCE 2 Foundation Accredited
2007 – 2008 MSc International Marketing (Merit)
2003 – 2007 Sheffield Hallam University - BA International Business (2:2 degree)
2001 – 2003 A-Levels – In Sociology, AVCE I.T. General Studies
2000 – 2001 GNVQ Intermediate I.T. (Merit)
1998 – 2000 8 GCSE’s including Maths & English Language
WORK EXPERIENCE
RBS (Williams & Glyn) Business Analyst – W&G MI& Analytics & Business Support (Oct 2015 – Present Day)
• Business Analyst working on the Williams & Glyn Delivery Programme, a transformation project to
create a new competitor bank from divesting existing RBS & NatWest (NWB) customers to Williams &
Glyn.
• Working across multiple projects and providing support to RBS retained Bank, W&G Programme, the
Future Williams and Glyn bank & NatWest Bank.
• Requirements gathering, stakeholder management & problem solving were essential skills.
• Relationship managed key stakeholders and work streams such as NatWest Migration strategy,
Payment Re-Routing, Products & Branch Strategy Optimisation.
• Directly involved in creating Business Operating Model, Target Operating Model, As “Is” & To “Be”
analysis, business processes and procedures documents and control and process maps (Visio) &
requirement documents.
• Produced MI data packs for NatWest Migration strategy, in-depth analytical analysis for RBS & NWB
products in-scope & out of scope to divest to align this with the MI&A Data team.
• Data analysis ensuring MI produced is correct and aligned with expected changes prior to syndicating
reports to the business or presenting the findings to stakeholders.
• Experience of using Share point, Quality Centre
Barclaycard Fraud Intelligence Analyst (May 2015 to October 2016)
• Gather Intelligence received from within the business and the industry & analyse risk factors
• Analyse data to look for crime patterns to create intelligence packages to prevent further losses
• Work closely with senior stakeholders in the business to understand there requirements for business
improvement initiatives
• Present intelligence to senior internal stakeholders and external clients including merchants and DCPCU
(Police)
• Use data from SAS reports to understand potential risks, losses and emerging threats
• Use large quantities of data to help forecast efficiency
• Analyse potential vendors and there offerings to help senior stakeholders to make an informed decision
• Analyse fraud trends using DVM (Digital Voice Matching), Mobile, IP Address and Cookies in i2
Barclaycard Fraud Investigation & E-Crime – Fraud Analyst (Nov 2011 to May 2015)
• Work across 5 different streams
• Decisiveness is essential to the role and forms the basis of how a case is handled
• High level of detail is required to ensure cases contain full and relevant information to make informed
decisions and to prevent operational loss
• Where information does not meet quality standards, I review and notify the appropriate teams for escalation
• The majority of my decisions in this role have a direct impact to Barclaycard and therefore requires a
consistent and calm personality able to work in pressurised environments
• Extensive experience of using fraud detection/prevention software includes Falcon, Mainframe, E-Crime, E-
Vision (3D Secure)
• Experience of presenting findings and influencing various levels of senior stakeholders

2. Barclaycard Fraud Project Support (September 2012 to 2014)
• Support Business Improvement & Continuous Improvement project over the past year
• SME & supporting PM & Change Management team on ongoing projects
• Taken Lead on internal fraud projects and acting as an SME to support a new Barclaycard product launch
liaising with internal and external stakeholders
• Supported Fraud Change Implementation team with the ongoing Project Liberty which involved creating
impact analysis and feed this into the project
• End to End Process mapping using MS Visio and creating process & procedures documents for internal
Macro’s used in Fraud and Collection to become compliant by implementing new controls for regulatory
purposes,
• Other responsibilities and skills included; Influencing and building solid relationships with stakeholders and
senior management, multi-tasking, planning, effective time management & using “As Is/To Be” approach and
creating a Gap Analysis.
Barclays Fraud Detection - Fraud Analyst (Oct 2008 to Present day)
Barclaycard Fraud Detection - Fraud Analyst (Mar 2006 – Sept 2006 during gap year)
• Perform strict ID and verifications when contacted by customer
• Listen and understand customer issues and requirements
• Ascertain and identify the root cause of the customer's issue
• Ability to rely on fact and resources available is critical to determine validity of cases before escalation
• Escalate cases where fraud suspected and manage next steps through to resolution
• Identify the most appropriate course of action
• Provide detailed account of the issue and track using integrated system
• Attention to detail and ability to understand/'read' situations is required to identify potential fraudsters
• Where fraud is suspected being able to collate information and gather evidence is essential without
compromising Barclaycard or the customer
• In fraud situations it is critical to provide clear, concise instructions to merchants, colleagues, CCU,
Police Liaison, Debit Card Services, Branches plus other department
• Ability to collate information from a variety of sources and present them in a single report is crucial for
prosecution and auditing and attention to detail is a must
• Understanding and adapting to different groups and people, ranging from disgruntled customers to
police
Marketing Project Management (Contractual basis from, Sept 2008 – 2013)
• Responsible for producing various marketing promotional materials including; Calendar Project,
Brochure Project, Adverts, Marketing Plan, Document Wallet, Corporate brand guideline
• Held meetings with client to gather requirements and produced minutes
• Document requirements using traceability matrix to ensure finished products adhere to the original
requirements
• Produce estimates and budget plans for each project and confirm scope
• Carry out design and development work for marketing materials
• Host review sessions and walkthrough of concept, plan and strategy
• Manage issues and change requests to original scope
• Host progress meetings and design reviews at key stages
• Manage signoff and handover of marketing materials
Huthwaite International - Marketing Consultancy Project (Jan – May 2008)
• Working in a team of 4, Took the role as Project Manager
• As a PM, I managed the team, liaised with the client and gathered requirements
• I was responsible for providing feedback to the team on requirements and clarifying open
issues/queries with the client
• Once we established the requirements and the objectives, we held various client meetings, with myself
as organiser and chair person, and the other team members taking meeting minutes.
• I was responsible for identifying the scope of work and producing the project plan
• I delegated tasks to the team members and closely monitored progress
I.T. SKILLS
• Computer literate have had experience with using different software packages such as Microsoft Word,
Excel, PowerPoint, Ms Visio. Have also learnt to use design packages Adobe illustrator, Adobe In Design
& Adobe Photoshop
REFERENCES AVAILABLE UPON REQUEST`