Content from my books on employer branding: "Brand from the Inside", "Brand for Talent". Includes definitions and how to embark on an employer branding initiative.
Presentation on the. "The Biggest Study in India on Workplace Cultures" .Largest in India."India\'s Best Companies to Work For"
*Sources:-Great place to work institute and The Economic Times.
As the economy improves, employees will be more free to move between organizations. What will keep employees from leaving your organization? What can you do to attract them away from others? Learn about the EVP and how to prepare for the coming employee wave.
Content from my books on employer branding: "Brand from the Inside", "Brand for Talent". Includes definitions and how to embark on an employer branding initiative.
Presentation on the. "The Biggest Study in India on Workplace Cultures" .Largest in India."India\'s Best Companies to Work For"
*Sources:-Great place to work institute and The Economic Times.
As the economy improves, employees will be more free to move between organizations. What will keep employees from leaving your organization? What can you do to attract them away from others? Learn about the EVP and how to prepare for the coming employee wave.
Temkin Group: The Four Customer Experience Core CompetenciesTemkin Group
Temkin Group Insight Report called "The Four Customer Experience Core Competencies" looks at what it takes for companies to build and sustain customer experience leadership. It also has an assessment tool.
Complete process of tracking and managing sales leads (prospective customers) from generation of leads to their conversion into sales and long-term relationships. The data generated in this process is used in the measurement of the efficiency of the marketing and sales efforts.
Leading Retailers need to have employees who are proactive, to create "actions" with customers and truly get "into the world of the client"
Updated brochure on Cultivate Talents AMP methodology designed to link strategy and setting direction with implementing the right change method and using business focused applied learning for leaders around business activities and improving performance
Temkin Group: The Four Customer Experience Core CompetenciesTemkin Group
Temkin Group Insight Report called "The Four Customer Experience Core Competencies" looks at what it takes for companies to build and sustain customer experience leadership. It also has an assessment tool.
Complete process of tracking and managing sales leads (prospective customers) from generation of leads to their conversion into sales and long-term relationships. The data generated in this process is used in the measurement of the efficiency of the marketing and sales efforts.
Leading Retailers need to have employees who are proactive, to create "actions" with customers and truly get "into the world of the client"
Updated brochure on Cultivate Talents AMP methodology designed to link strategy and setting direction with implementing the right change method and using business focused applied learning for leaders around business activities and improving performance
Ways to improve employee performance
http://waysforemployeeperformance.blogspot.in/2017/06/ways-to-improve-employee-performance.html
Amit Sarode,
Digital Marketing Executive,
Talent Corner HR Services Pvt. Ltd.
About Talent Corner
Talent Corner H.R. Services is a professional human resources consultant providing innovative recruitments solutions to the corporate world. Incorporated in 2002, Talent Corner has now grown into one of India’s top HR Services Companies with Over 150 employees in Offices and located at 10 Locations across the country. We are currently serving over 900+ clients in diverse industries.
We are providing recruitment services in Bangalore, Chennai, Delhi, Hyderabad, Pune, Kolkata, Rajasthan, Gujarat, & Cochin. In a Dynamic Business World, Standardized Business Solutions don’t Often Work. Therefore we offer customized Recruitment's and Executive Search Solutions for Companies across industries. Visit our website to know more about us at: http://talentcorner.in
Apart from High Quality Recruitment Services, Our Industry Demands “Ownership” in Business. Thus in Order to Scale, we have Developed a Unique Recruitment Franchise Opportunity to harness your Entrepreneur Aspirations. To know more about our recruitment franchise opportunities, visit : http://talentcorner.in/franchise-at-talent-corner
This resource guide demonstrates how a well-planned, comprehensive recognition and reward program can energize, empower, and rally employees to be more productive. It also shows how a R&R program can enrich a company culture and effectively align employees with corporate goals and objectives.
This is the first 'Enterprise Mentor' workshop with is being run in partnership with Metanoia Partners in Sri Lanka. More workshops will follow in India and around the world.
This is the institutional presentation of Instituto Yiesia of Corporate Governance and Compliance. Instituto Yiesia renders advisory services aiming at generating value to companies through corporate governance instruments. Private Equity and Venture Capital Funds may benefit from it in the fund raising process. Hope you all enjoy it. Reinvent your company, gain market share, promote the sustainability of your business, achieve another step of leadership among peers. Even if it´s not your intention to sell your company, do an IPO or even get an institutional parter, it´s always advisable to see your company as a "liquid investment" when your corporate governance and compliance practices are all in place. Take advantage of it!
How a corporate governance and compliance framework is able to generate added value to any company
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
Enterprise
1. www.thetimes100.co.uk
Motivation in action
Curriculum Topics
• Motivation
• Culture
• Motivating people in
the workplace
• Overcoming barriers
Introduction The company prides itself on providing superb customer service.
Only highly motivated staff will provide this quality of service.
Motivation is a driving force within an individual to do something Employees deal with customers face-to-face and by phone, email
well. Motivation is particular to an individual so it is important to and online. The culture at Enterprise supports customer service
find out what factors drive each person. Some employees may be which excels and differentiates the business from that of its
motivated by working in a team whereas others could be driven competitors. The term culture refers to typical ways of behaving in
by a desire to make a difference. This case study looks at ways in an organisation. Enterprise is a big company that has the approach
which Enterprise Rent-A-Car (Enterprise) managers find out about and feel of a small business. Each employee has an important role
what motivates their staff. to play. To understand how Enterprise continues to meet its financial
and strategic objectives, it is necessary to understand the culture.
Enterprise Rent-A-Car provides a car rental service for customers.
The culture is based on having motivated people working every day
It was founded by Jack Taylor in 1957 in the basement of a car
to deliver the best service for customers. Customer satisfaction
dealership in St Louis in the USA. Today the company has over
drives the growth of the business because this results in repeat
750,000 rental cars in service globally. Its international operations
custom, recommendations to other people and an enhanced
focus on providing a reliable and convenient service at a good
reputation.
price, that is memorable to customers so that they return.
Customer service involves all those activities designed to identify
and satisfy customer needs. The company uses a simple What is motivation?
customer satisfaction survey - the Enterprise Service Quality index
(ESQi) - to find out how satisfied its customers are. It is based on The term ‘motivation’ can be used to describe anything which
two simple questions: causes people to accomplish more than they would otherwise
1. Were you completely satisfied with your rental experience at achieve. Motivational theorist Frederick Taylor believed that
Enterprise? workers needed close supervision and were only motivated by
2. Given the opportunity to return to Enterprise, would you? money. However, Enterprise-Rent-A-Car has identified a number
Enterprise knows that to perform well on the ESQi it needs to of factors which are non-financial and which provide high levels of
have motivated employees. motivation for its employees.
GLOSSARY
Motivation: Attracting a person to do Customer service: A range of activities
something because he or she wants to provided by a business designed to
do it. meet the needs of customers.
EDITION
15 www.thetimes100.co.uk Enterprise Rent-A-Car | Motivation in action 37
2. www.thetimes100.co.uk
• encouraging employees to identify personal development
A fair working Recognition targets
Trust & appreciation
environment
• recognising and rewarding good performance.
Efficient Non-financial Opportunities Enterprise also recognises that motivated employees benefit the
processes factors to develop
company by:
Support and
• working with passion
Increased
Work/life balance encouragement • coming up with new innovative ideas
responsibility
to achieve goals
• moving the company forward.
These 8 factors fit closely with the theory of human resource Culture and motivation
development. For example, Abraham Maslow identified a
hierarchy of needs that people want to fulfil through their work. At Enterprise the emphasis is on creating a positive work
At the lowest levels they require good pay so their basic needs for environment. Managers and team leaders provide a culture
food, clothing and other essentials are met. However, in addition through:
employees’ needs include: i. Good relationships – managers take care of their employees.
• safety - a need to feel secure, e.g. through job security or They find out about the expectations of their employees. They
personal protective equipment give clear directions and the team has fun together.
• social - a need for affection, e.g. friendly work places based on ii. Clear communications – clear goals and expectations are set
trust, support and encouragement and plans are shared. Reasons for doing things are clearly
• self-esteem - a need for self-respect and the respect of others, explained so employees can see how they fit into the big
e.g. recognition and promotion picture.
• self-actualisation - the opportunity for personal fulfilment, e.g.
iii. Adequate resources – managers make sure that materials,
learning new skills and working towards personal goals.
equipment and information are provided and fit for purpose.
iv. Encouragement – employees are praised for getting things
Self-actualisation Maslow’s right. Frustrations and problems are acknowledged. The focus
hierarchy
of needs is on working towards goals.
Self-esteem
v. Recognition – effort and good performance are rewarded. By
Social needs
establishing best practice, it is possible for Enterprise to
Safety needs
measure branch culture against the benchmarks or
Basic needs
standards it has set.
In comparison, another researcher, John Stacey Adams, set out
his Equity Theory. This states that employees will balance the
Good
effort they put into work (input) with the rewards they get from it Relationships
(output). They then compare their own input-to-output ratio to
what they perceive others’ to be. Adams’ theory suggests that Clear Available materials,
employees will be motivated if they feel that they are being treated communications equipment and
information
fairly in the workplace compared to their colleagues.
As part of its motivation programme, Enterprise managers are Encouragement Recognition
expected to ensure that employees are engaged and motivated by:
• developing good relationships with their staff
• providing the right materials, equipment and information
GLOSSARY
Human resource development: Hierarchy of needs: A set of layers, Best practice: The development of Benchmarks: Indexes, standards or
The framework for helping employees where each one is more important than performance standards based upon the points of reference in measuring or
develop their personal and the one beneath it. Maslow said that most efficient practices within an judging a quality or value.
organisational skills, knowledge, and human needs were arranged like this. organisation.
abilities.
EDITION
38 Enterprise Rent-A-Car | Motivation in action www.thetimes100.co.uk 15
3. www.thetimes100.co.uk
Motivating people in the workplace
Frederick Herzberg showed that real motivation comes from
within. Factors like good pay and working conditions (his ‘hygiene
factors’) stop employees from being dissatisfied. However it is the
opportunity to set personal targets and to develop oneself that
are the true motivators.
Hygiene factors Motivators
May cause dissatisfaction in Factors which motivate and
the working environment but may make workers more
cannot motivate by productive.
themselves. Examples include:
Examples include: • Recognition of effort
• Pay and status • Responsibility
Developing a motivating culture takes time and effort. Enterprise • Working conditions • Interesting work
managers and team leaders are given in-depth training. This • Company policy • Opportunities for
allows them to develop a strategic, long-term approach to • Security self-improvement
building a culture of customer care through motivated people.
Within Enterprise, a number of de-motivating factors have been
Everyone at Enterprise takes part in Motivation Training. This gives identified. These include:
employees an understanding of motivation principles and • a lack of organisation or structure
techniques, so everyone buys into business goals. This helps to • a lack of feedback
raise standards of performance across the business. • a lack of understanding why a task is important
• a lack of consequences for poor performance.
Team leaders need to understand the needs of the people they Managers are therefore trained to identify and work to reduce
manage to ensure they apply the right motivating factors for these within their branches. This may be by effective
individuals. During training, managers learn to assess the communication, training or clear guidance on job standards.
motivation culture of their branch. For example, a branch with
Recognition, one of Herzberg’s motivators, is important for
highly motivated employees may demonstrate this by:
employees to feel they are valued. To address this, Enterprise has
• answering the phone before the working day starts
introduced a system called ‘The Vote’. This aims to support and
• working together as a team
encourage the development of exceptional customer service. It
• regularly attending social work functions together
works on the basis of co-workers providing assessment on
• arriving early every day
themselves and each other.
• organising and preparing the office at the end of the day.
Employees are aware of the benefits of high levels of
All employees in rental branches rank everyone in their team,
performance, such as recognition and promotion, but also the
including themselves, in terms of their customer service efforts.
consequences of poor performance.
They provide a constructive explanation of the rankings given.
These are then fed back to all employees. The names of the best
performer and most improved employee are communicated to all
employees in the region. This is a way of recognising those
employees who are delivering exceptional service and identifying
those who may need additional motivation.
EDITION
15 www.thetimes100.co.uk Enterprise Rent-A-Car | Motivation in action 39