HCL Technologies has adopted an "Employees First" philosophy that places the needs of employees above customers. They believe empowering and engaging employees is critical for success. The philosophy focuses on treating employees like partners and empowering them to deliver value for customers. HCL has implemented programs like open feedback for managers, employee-led councils, and leadership training to create a culture of transparency, accountability and employee empowerment. This approach has resulted in significant growth for HCL and improved customer satisfaction, with revenue tripling and market share growing 20% annually over five years.