LEARNING: HOW TO...
                                                                                                                                                                                                                               That retards the organisation’s growth.
                                                                                                                                                                                                                                 There is a better way, though. I know an entre-
                                                                                                                                                                                                                               preneur who uses a vision test while hiring people.
                                                                                                                                                                                                    A COMPANY’S                Before selecting a candidate, he always asks himself,
                                                            AMIT GARG                                                                                                                               RE-STATED                  “Does this person help us get towards our compa-
                                                            DIRECTOR, MXV CONSULTING,
                                                            A STRATEGY AND MANAGEMENT CONSULTING FIRM                                                                                               VISION MUST                ny’s vision?” The answer to that question is quite
                                                                                                                                                                                                                               instructive. No wonder he has built an outstanding
                                                                                                                                                                                                    ADDRESS…                   team of professionals around himself.



The Vision Thing
                                                                                                                                                                                                                                 A stated vision is also important for attracting the
                                                                                                                                                                                                     Ó What the                right employees. We find many established busi-
                                                                                                                                                                                                     organisation will         nesses upset about the lack of quality candidates
                                                                                                                                                                                                     stand for.                in the market. Yet, many start-ups attract fantastic
                                                                                                                                                                                                                               talent to their fledgling organisations. These start-
                                                                                                                                                                                                     Ó What targets it         ups aren’t necessarily offering better money. It’s the
Without a vision, any effort to professionalise a company will                                                                                                                                       will work toward.         vision and the opportunity to build something that
     prove futile. Here’s part two of management consultant                                                                                                                                          Ó What the role of
                                                                                                                                                                                                                               attracts people to the company.
                                                                                                                                                                                                                                 Larger and older companies can also replicate this
    Amit Garg’s six-part series on professionalising businesses.                                                                                                                                     the entrepreneur          excitement. Once Tata Motors stated its ambition
                                                                                                                                                                                                     will be.                  to build the Nano, it positioned itself as the place to
                                                                                                                                                                                                                               be for bright engineers. NGOs and political parties
From Part I: Professionalisation has become an            Throwing It Away                                                                                                                                                     are good at this, as they have to attract capable and
imperative for most businesses. Many companies            A company, after years of hard work and some                                                                                                                         self-motivated persons despite low salary levels.
flounder during the process. They wrongly think           luck, eventually breaks away from the pack and                                                                                                                       But for the vision to work, it must be ambitious,
that simply hiring a few professionals from large         creates a distinctive position for itself. The own-                                                                                                                  well articulated, extensively communicated and in-
companies will do the job. What’s actually needed         ers continue to reinvest during this phase, for they                                                                                                                 grained in the organisation’s actions. It should not
is thorough planning.                                     are still short of their goal. Naturally, a company                                                                                                                  be restricted to the mind of the owner. It should be
                                                          prospers during this period and there is an excited                                                                                                                  a written document that everyone in the organisa-




T
                                                          energy around it.                                                                                                                                                    tion can understand and identify with.
                                                            But success can be its worst enemy. The achieve-
                                                          ment of goals—especially materialistic ones—can                                                                                                                      Ask Yourself
                HIS VISION THING                          make an entrepreneur feel as if he has “arrived”.                                                                                                                    There’s also a personal question that an entrepre-
                is over-rated,” a very                    He then takes his eye off the business. Reinvest-                                                                                                                    neur must address while setting the company’s
                                                          ment slows down as the owner finally enjoys the                                                                                                                      vision. And that is: what will be his role? If he
                successful business-                      fruits of his labour. With strong cash flows and                                                                                                                     is going to be in charge of daily operations, he
                man recently said to                      seemingly endless customer demand, it’s easy to                                                                                                                      may look for people who add complementary
me. “Nobody starts a business with                        forget one’s weaknesses and undermine the com-                                                                                                                       capabilities.
                                                          petition’s strengths. But few businesses are afforded                                                                                                                  The founding team of Infosys had strong delivery
a vision statement. We start with an                      the luxury of standing still. Some entrepreneurs                                                                                                                     skills but recognised the need for a strong sales and
opportunity and then build around                         learn this the hard way.                                                                                                                                             marketing capability. It built accordingly. An inno-
it,” he continued. “Vision is just a fan-                   But there are others who understand this dynamic                                                                                                                   vative leader like Steve Jobs would want to create
cy management term, which has little                      well. They ensure the company is reinvesting and                                                                                                                     a strong execution team around himself.
                                                                                                                                                                                                                          AP
                                                          building its capabilities by professionalising the                                                                                                                     Alternatively, if the founder expects to move away
to do with the reality of a business.”
  Entrepreneurs may not acknowledge it, but they
                                                          team. Only, it is sometimes unclear what they are
                                                          hiring for. Is it to “execute” instructions or to “man-
                                                                                                                    Start-ups are       HR capability in their organisation. But they are
                                                                                                                                        unclear about what they really need.
                                                                                                                                                                                                   MAGNETIC: An
                                                                                                                                                                                                   innovative leader like
                                                                                                                                                                                                                               from day-to-day operations, he has to hire and
                                                                                                                                                                                                                               groom people capable of making him redundant.
owe much of their success to an inner desire to           age” the business or to “lead” it into a dominant         able to leverage      HR has many functions—recruitment, training,             Steve Jobs would            Some business groups are very good at this. They
achieve “something”. That “something” may take            position? We find huge ambiguity on this subject.                             compensation, employee engagement, performance             want to create a            recognise that the promoter cannot be meaning-
many forms, and it may not be a publicly expressed        Many entrepreneurs hire managers to provide lead-         the excitement      management and leadership development, among               strong execution team       fully involved in day-to-day operations and build
ambition. It’s there within them as some overarching
target. It may be a material target; or a target linked
                                                          ership but end up instructing them—hardly the
                                                          stuff that makes a professional organisation. Indian
                                                                                                                    over their          other things. Specialists exist for each of these areas.
                                                                                                                                        If a person is fuzzy about the kind of organisation
                                                                                                                                                                                                   around himself.             the teams at the business units accordingly.
                                                                                                                                                                                                                                 To deprive a company of a vision at the time when
to market position, brand image, research capabil-
ity or even social standing. This target is typically
                                                          business history is replete with stories of business
                                                          groups that failed to professionalise themselves.
                                                                                                                    vision to attract   he wants to create, it is likely that he is also unclear
                                                                                                                                        about the role of HR in that set-up.
                                                                                                                                                                                                                               you are about to change its management culture, at
                                                                                                                                                                                                                               a time when the organisation is vulnerable, can be
ambitious and may even be the reason why the                This is the reality: few entrepreneurs truly re-es-     fantastic talent.     As a result, the company may hire a completely                                       a recipe for disaster. As the Cheshire Cat famously
entrepreneur has moved off the beaten path.               tablish their company’s vision. Even fewer make a                             wrong person for the role. For example, hiring a                                       said to Alice, “If you don’t know where you are go-
  Not just that. This target acts as a guiding light      serious commitment towards such a vision. Hence,                              recruitment specialist for driving cultural change                                     ing, any road will get you there.” <
during the initial years of struggle that entrepre-       there is nothing to direct and align the change proc-                         is clearly a sub-optimal choice. We also see many                                                   Next issue: Improving recruitment and
neurs usually go through. Think of JRD Tata build-        ess. The professionalisation process becomes a se-                            instances of entrepreneurs hiring “amenable” man-                                                          assimilation processes for success.
ing Tisco or, more recently, Capt Gopinath setting        ries of disjointed initiatives. For instance, we often                        agers, who essentially act as a mouthpiece for the                                                Email us at business@outlookindia.com
up Air Deccan. They worked against the odds.              hear business owners complain about the lack of                               leadership and rarely push them for tough choices.                                                   or SMS OLB <feedback> at 575758.

92      OutlookBusiness > November 27, 2010                                                                                                                                                                                         OutlookBusiness > November 27, 2010           93

The vision thing

  • 1.
    LEARNING: HOW TO... That retards the organisation’s growth. There is a better way, though. I know an entre- preneur who uses a vision test while hiring people. A COMPANY’S Before selecting a candidate, he always asks himself, AMIT GARG RE-STATED “Does this person help us get towards our compa- DIRECTOR, MXV CONSULTING, A STRATEGY AND MANAGEMENT CONSULTING FIRM VISION MUST ny’s vision?” The answer to that question is quite instructive. No wonder he has built an outstanding ADDRESS… team of professionals around himself. The Vision Thing A stated vision is also important for attracting the Ó What the right employees. We find many established busi- organisation will nesses upset about the lack of quality candidates stand for. in the market. Yet, many start-ups attract fantastic talent to their fledgling organisations. These start- Ó What targets it ups aren’t necessarily offering better money. It’s the Without a vision, any effort to professionalise a company will will work toward. vision and the opportunity to build something that prove futile. Here’s part two of management consultant Ó What the role of attracts people to the company. Larger and older companies can also replicate this Amit Garg’s six-part series on professionalising businesses. the entrepreneur excitement. Once Tata Motors stated its ambition will be. to build the Nano, it positioned itself as the place to be for bright engineers. NGOs and political parties From Part I: Professionalisation has become an Throwing It Away are good at this, as they have to attract capable and imperative for most businesses. Many companies A company, after years of hard work and some self-motivated persons despite low salary levels. flounder during the process. They wrongly think luck, eventually breaks away from the pack and But for the vision to work, it must be ambitious, that simply hiring a few professionals from large creates a distinctive position for itself. The own- well articulated, extensively communicated and in- companies will do the job. What’s actually needed ers continue to reinvest during this phase, for they grained in the organisation’s actions. It should not is thorough planning. are still short of their goal. Naturally, a company be restricted to the mind of the owner. It should be prospers during this period and there is an excited a written document that everyone in the organisa- T energy around it. tion can understand and identify with. But success can be its worst enemy. The achieve- ment of goals—especially materialistic ones—can Ask Yourself HIS VISION THING make an entrepreneur feel as if he has “arrived”. There’s also a personal question that an entrepre- is over-rated,” a very He then takes his eye off the business. Reinvest- neur must address while setting the company’s ment slows down as the owner finally enjoys the vision. And that is: what will be his role? If he successful business- fruits of his labour. With strong cash flows and is going to be in charge of daily operations, he man recently said to seemingly endless customer demand, it’s easy to may look for people who add complementary me. “Nobody starts a business with forget one’s weaknesses and undermine the com- capabilities. petition’s strengths. But few businesses are afforded The founding team of Infosys had strong delivery a vision statement. We start with an the luxury of standing still. Some entrepreneurs skills but recognised the need for a strong sales and opportunity and then build around learn this the hard way. marketing capability. It built accordingly. An inno- it,” he continued. “Vision is just a fan- But there are others who understand this dynamic vative leader like Steve Jobs would want to create cy management term, which has little well. They ensure the company is reinvesting and a strong execution team around himself. AP building its capabilities by professionalising the Alternatively, if the founder expects to move away to do with the reality of a business.” Entrepreneurs may not acknowledge it, but they team. Only, it is sometimes unclear what they are hiring for. Is it to “execute” instructions or to “man- Start-ups are HR capability in their organisation. But they are unclear about what they really need. MAGNETIC: An innovative leader like from day-to-day operations, he has to hire and groom people capable of making him redundant. owe much of their success to an inner desire to age” the business or to “lead” it into a dominant able to leverage HR has many functions—recruitment, training, Steve Jobs would Some business groups are very good at this. They achieve “something”. That “something” may take position? We find huge ambiguity on this subject. compensation, employee engagement, performance want to create a recognise that the promoter cannot be meaning- many forms, and it may not be a publicly expressed Many entrepreneurs hire managers to provide lead- the excitement management and leadership development, among strong execution team fully involved in day-to-day operations and build ambition. It’s there within them as some overarching target. It may be a material target; or a target linked ership but end up instructing them—hardly the stuff that makes a professional organisation. Indian over their other things. Specialists exist for each of these areas. If a person is fuzzy about the kind of organisation around himself. the teams at the business units accordingly. To deprive a company of a vision at the time when to market position, brand image, research capabil- ity or even social standing. This target is typically business history is replete with stories of business groups that failed to professionalise themselves. vision to attract he wants to create, it is likely that he is also unclear about the role of HR in that set-up. you are about to change its management culture, at a time when the organisation is vulnerable, can be ambitious and may even be the reason why the This is the reality: few entrepreneurs truly re-es- fantastic talent. As a result, the company may hire a completely a recipe for disaster. As the Cheshire Cat famously entrepreneur has moved off the beaten path. tablish their company’s vision. Even fewer make a wrong person for the role. For example, hiring a said to Alice, “If you don’t know where you are go- Not just that. This target acts as a guiding light serious commitment towards such a vision. Hence, recruitment specialist for driving cultural change ing, any road will get you there.” < during the initial years of struggle that entrepre- there is nothing to direct and align the change proc- is clearly a sub-optimal choice. We also see many Next issue: Improving recruitment and neurs usually go through. Think of JRD Tata build- ess. The professionalisation process becomes a se- instances of entrepreneurs hiring “amenable” man- assimilation processes for success. ing Tisco or, more recently, Capt Gopinath setting ries of disjointed initiatives. For instance, we often agers, who essentially act as a mouthpiece for the Email us at business@outlookindia.com up Air Deccan. They worked against the odds. hear business owners complain about the lack of leadership and rarely push them for tough choices. or SMS OLB <feedback> at 575758. 92 OutlookBusiness > November 27, 2010 OutlookBusiness > November 27, 2010 93