engaging museum audiences
a workshop
             nina simon, museum 2.0
             nina@museumtwo.com
             @ninaksimon on twitter
             slides at http://bit.ly/engagenz
where i live
what i do
balboa park online collaborative
boston children’s museum
calgary science center
chabot space science center
chicago history museum
denver art museum
experience music project
girls math and science partnership
international spy museum
monterey bay aquarium
oakland museum
SFMOMA
smithsonian museum of natural history
statens museum for kunst
tech museum of innovation
what i dream about



the participatory museum
is a place where visitors can
create, share, and connect
with each other around
content.
there are lots of ways people participate in museums...




             Exploratorium   Denver Art Museum   International Spy Museum
and sometimes, they’re more engaged than others.




                 Tropenmuseum            Chicago Children’s Museum
today, we’re going to focus on social engagement




        Ontario Science Centre   Chicago History Museum   SFMOMA




    and the social technology that supports it
what is social technology?

 tools that enable people to create,
 share, and connect with each other




    youtube            overplot        postsecret
that can mean...




Stanford Art Center                            upper: justletters   Facebook
                            lower: Science Museum of Minnesota
and it requires some changes

    old relationship                new relationships

Authority is content provider   Authority is platform provider
it’s not for everything

participation does five things best:

     deliver personal relevance
     celebrate and network diverse voices
     deliver dynamic content
     encourage interpersonal dialogue
     support collaborative + creative practice
why would you want to do this?
              participation does five things best:
                      deliver personal relevance
                     celebrate and network
                   diverse voices
                      deliver dynamic content
                     encourage interpersonal
                   dialogue
                     support collaborative +
                   creative practice
why would you want to do this?
              to deliver personal relevance




                                London Science Museum
why would you want to do this?
   to celebrate and network diverse visitors’ voices




                                         Minnesota History Center
why would you want to do this?
      to deliver dynamic content and experiences




                                   Keramiekmuseum Princessehof
why would you want to do this?
          to encourage interpersonal dialogue




                                   University of Washington
why would you want to do this?
       to support collaborative, creative practice




                                      Victoria and Albert Museum
how do the best ones work?
so how can you do it well?

                      what are
MUSEUM                you about?


                           what will these
                           relationships look
                           like?




                         what do they
                         need?

visitors
seven techniques for
   participatory engagement
1. be personal / i like museums + signtific
2. be creative / side trip + on the road
3. offer multiple engagement points / youtube
4. network the experience / facing mars + free2choose
5. give people real work / children of lodz ghetto
6. be honest / tech virtual
7. connect to known frameworks / living library
seven techniques for
   participatory engagement
1. be personal / i like museums + signtific
2. be creative / side trip + on the road
3. offer multiple engagement points / youtube
4. network the experience / facing mars
5. give people real work / children of lodz ghetto
6. be honest / tech virtual
7. connect to known frameworks / living library
ilikemuseums.com
who are you relative to the museum?


                                       self-defined




                                       “you are
                                       what you do”


                   play.signtific.org
seven techniques for
   participatory engagement
1. be personal / i like museums + signtific
2. be creative / side trip + on the road
3. offer multiple engagement points / youtube
4. network the experience / facing mars + free2choose
5. give people real work / children of lodz ghetto
6. be honest / tech virtual
7. connect to known frameworks / living library
Denver Art Museum
Lowell National Historical Park
seven techniques for
   participatory engagement
1. be personal / i like museums + signtific
2. be creative / side trip + on the road
3. offer multiple engagement points / youtube
4. network the experience / facing mars + free2choose
5. give people real work / children of lodz ghetto
6. be honest / tech virtual
7. connect to known frameworks / living library
don’t focus solely on creators...




the vast majority of social media users are not creators
what makes YouTube different?
seven techniques for
   participatory engagement
1. be personal / i like museums + signtific
2. be creative / side trip + on the road
3. offer multiple engagement points / youtube
4. network the experience / facing mars + free2choose
5. give people real work / children of lodz ghetto
6. be honest / tech virtual
7. connect to known frameworks / living library
“museums that get better the more people use them.”
Ontario Science Cenre
Free2Choose, Anne Frank House
seven techniques for
   participatory engagement
1. be personal / i like museums + signtific
2. be creative / side trip + on the road
3. offer multiple engagement points / youtube
4. network the experience / facing mars + free2choose
5. give people real work / children of lodz ghetto
6. be honest / tech virtual
7. connect to known frameworks / living library
seven techniques for
   participatory engagement
1. be personal / i like museums + signtific
2. be creative / side trip + on the road
3. offer multiple engagement points / youtube
4. network the experience / facing mars + free2choose
5. give people real work / children of lodz ghetto
6. be honest / tech virtual
7. connect to known frameworks / living library
seven techniques for
   participatory engagement
1. be personal / i like museums + signtific
2. be creative / side trip + on the road
3. offer multiple engagement points / youtube
4. network the experience / facing mars + free2choose
5. give people real work / children of lodz ghetto
6. be honest / tech virtual
7. connect to known frameworks / living library
“Some of the most frequently asked
questions were 'Do you have to be a
bastard to get a job like yours?'”
what’s your idea?
contact me anytime
   nina@museumtwo.com
http://www.museumtwo.com




 Slides are available here:
  http://bit.ly/engagenz

Engaging Museum Audiences Seminar

  • 1.
    engaging museum audiences aworkshop nina simon, museum 2.0 nina@museumtwo.com @ninaksimon on twitter slides at http://bit.ly/engagenz
  • 2.
  • 3.
    what i do balboapark online collaborative boston children’s museum calgary science center chabot space science center chicago history museum denver art museum experience music project girls math and science partnership international spy museum monterey bay aquarium oakland museum SFMOMA smithsonian museum of natural history statens museum for kunst tech museum of innovation
  • 4.
    what i dreamabout the participatory museum is a place where visitors can create, share, and connect with each other around content.
  • 5.
    there are lotsof ways people participate in museums... Exploratorium Denver Art Museum International Spy Museum
  • 6.
    and sometimes, they’remore engaged than others. Tropenmuseum Chicago Children’s Museum
  • 7.
    today, we’re goingto focus on social engagement Ontario Science Centre Chicago History Museum SFMOMA and the social technology that supports it
  • 8.
    what is socialtechnology? tools that enable people to create, share, and connect with each other youtube overplot postsecret
  • 9.
    that can mean... StanfordArt Center upper: justletters Facebook lower: Science Museum of Minnesota
  • 10.
    and it requiressome changes old relationship new relationships Authority is content provider Authority is platform provider
  • 11.
    it’s not foreverything participation does five things best: deliver personal relevance celebrate and network diverse voices deliver dynamic content encourage interpersonal dialogue support collaborative + creative practice
  • 12.
    why would youwant to do this? participation does five things best: deliver personal relevance celebrate and network diverse voices deliver dynamic content encourage interpersonal dialogue support collaborative + creative practice
  • 13.
    why would youwant to do this? to deliver personal relevance London Science Museum
  • 14.
    why would youwant to do this? to celebrate and network diverse visitors’ voices Minnesota History Center
  • 15.
    why would youwant to do this? to deliver dynamic content and experiences Keramiekmuseum Princessehof
  • 16.
    why would youwant to do this? to encourage interpersonal dialogue University of Washington
  • 17.
    why would youwant to do this? to support collaborative, creative practice Victoria and Albert Museum
  • 18.
    how do thebest ones work?
  • 19.
    so how canyou do it well? what are MUSEUM you about? what will these relationships look like? what do they need? visitors
  • 20.
    seven techniques for participatory engagement 1. be personal / i like museums + signtific 2. be creative / side trip + on the road 3. offer multiple engagement points / youtube 4. network the experience / facing mars + free2choose 5. give people real work / children of lodz ghetto 6. be honest / tech virtual 7. connect to known frameworks / living library
  • 21.
    seven techniques for participatory engagement 1. be personal / i like museums + signtific 2. be creative / side trip + on the road 3. offer multiple engagement points / youtube 4. network the experience / facing mars 5. give people real work / children of lodz ghetto 6. be honest / tech virtual 7. connect to known frameworks / living library
  • 22.
  • 23.
    who are yourelative to the museum? self-defined “you are what you do” play.signtific.org
  • 24.
    seven techniques for participatory engagement 1. be personal / i like museums + signtific 2. be creative / side trip + on the road 3. offer multiple engagement points / youtube 4. network the experience / facing mars + free2choose 5. give people real work / children of lodz ghetto 6. be honest / tech virtual 7. connect to known frameworks / living library
  • 25.
  • 26.
  • 27.
    seven techniques for participatory engagement 1. be personal / i like museums + signtific 2. be creative / side trip + on the road 3. offer multiple engagement points / youtube 4. network the experience / facing mars + free2choose 5. give people real work / children of lodz ghetto 6. be honest / tech virtual 7. connect to known frameworks / living library
  • 28.
    don’t focus solelyon creators... the vast majority of social media users are not creators
  • 29.
  • 30.
    seven techniques for participatory engagement 1. be personal / i like museums + signtific 2. be creative / side trip + on the road 3. offer multiple engagement points / youtube 4. network the experience / facing mars + free2choose 5. give people real work / children of lodz ghetto 6. be honest / tech virtual 7. connect to known frameworks / living library
  • 31.
    “museums that getbetter the more people use them.”
  • 32.
  • 33.
  • 34.
    seven techniques for participatory engagement 1. be personal / i like museums + signtific 2. be creative / side trip + on the road 3. offer multiple engagement points / youtube 4. network the experience / facing mars + free2choose 5. give people real work / children of lodz ghetto 6. be honest / tech virtual 7. connect to known frameworks / living library
  • 36.
    seven techniques for participatory engagement 1. be personal / i like museums + signtific 2. be creative / side trip + on the road 3. offer multiple engagement points / youtube 4. network the experience / facing mars + free2choose 5. give people real work / children of lodz ghetto 6. be honest / tech virtual 7. connect to known frameworks / living library
  • 38.
    seven techniques for participatory engagement 1. be personal / i like museums + signtific 2. be creative / side trip + on the road 3. offer multiple engagement points / youtube 4. network the experience / facing mars + free2choose 5. give people real work / children of lodz ghetto 6. be honest / tech virtual 7. connect to known frameworks / living library
  • 39.
    “Some of themost frequently asked questions were 'Do you have to be a bastard to get a job like yours?'”
  • 40.
  • 41.
    contact me anytime nina@museumtwo.com http://www.museumtwo.com Slides are available here: http://bit.ly/engagenz