Andrea Williams of Conwy County Council delivered this workshop to provide participants at the All Wales Residential Participation Network 2012 with ideas to develop an action plan after engagement using a real life case study. Participants identified best practice in developing action plans, developed actions from engagement data using participatory techniques and identified the key components of an action plan to ensure delivery. Fe wnaeth Andrea Williams o Gyngor Sir Conwy darparu'r gweithdy yma i gyfranogwyr o Rwydwaith Cyfranogaeth Preswyl Cymru Gyfan 2012 i roi syniadau ar datblygu cynllun gweithredu ar ôl ymgysylltu gan ddefnyddio astudiaeth achos bywyd go iawn. Fe wnaeth cyfranogwyr canfod arferion gorau mewn datblygu cynlluniau gweithredu, datblygu gweithredu o ddata ymgysylltu gan ddefnyddio technegau cyfranogol a chlustnodi prif gydrannau cynllun gweithredu er mwyn sicrhau darpariaeth.

1. Engagement into
Action
Andrea Williams
Partnership Coordination Manager

2. Aim
To provide participants with ideas to develop
an action plan after engagement using a real
life case study
Learning Objectives
• Participants will identify best practice in developing action plans
• Participants will develop actions from engagement data using participatory
techniques
• Participants will identify the key components of an action plan to ensure
delivery

3. What experience do we
have?
What went well?
What didn’t go so well?

4. Group Exercise – Case Study
Turning qualitative data into actions
Part 1- Themes
• Context
• Individually – have a read of the case study provided
• As a small group – theme the comments provided
• Feedback the themes to the larger group and how you
found the exercise

5. Themes
• Information
• Networks
• General communication
• Knowledge of each other
• Techniques
• Planning
• Resources

6. Group Exercise – Case Study
Part 2 – Themes to Action
• As a group develop and agree key actions that you
would recommend from the themes identified and the
comments, make sure that they are SMART (Specific,
Measurable, Achievable, Realistic and Time bound)
• What should the Local Authority do?
• What should the Third Sector do?

7. Group Exercise
What should the headings be in an action plan?
• In your groups agree the main headings that should
be in an action plan
• Feedback to the larger group

8. Example Action Plan Headings
• Outcome/Objective
• Action Reference Number
• Action Owner/Lead
• Expected completion date
• Action update
• Links
• Performance Measures
• Actual completion date

9. Good practice from lessons learnt
• If possible, develop action plans with key stakeholders
• Once the action plan has been developed check back with key stakeholders
that the action plan reflects what was said
• If you need someone else to deliver an action ensure that they have been
asked and they know what their responsibilities are
• Gain organisation approval for the action plan and raise awareness of it,
ensure it is being monitored
• Regularly update the action plan – make it an alive document
• Inform people engaged with how their comments have been used and share
the action plan with them
• Be realistic, especially with timescales if you are relying on other people
(increased time to collect the information)
• Ensure that if there is more than one delivery organisation with joint
responsibility that the actions are representative
• Can use performance measures to ensure that the actions make a difference
(RBA what difference has the action made)

10. Performance Matrix
Quantity Quality
How much did we do? How well did we do it?
# of people attending courses % Common Measures
# of courses run Customer satisfaction (did we treat
you well)
Unit cost (we ran the course to budget
or under budget)
Percent of staff fully trained
Effort
% Activity-specific measures
Percent of actions timely and correct
Percent of clients completing activity
Percentage of actions meeting
standards
Least Important 2nd Most Important
Most Control
Is anyone better off?
# Skills/Knowledge % Skills/Knowledge
# Attitude /Opinion % Attitude /Opinion
Effect
# Behaviour % Behaviour
# Circumstance % Circumstance
3rd Most Important Most Important
Least Control

11. Questions???
Evaluation