Starting small - growing your own engagement strategy

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Starting small - growing your own engagement strategy

  1. 1. Starting Small – Growing your engagement strategy Heulwen Blackmore CSSIW
  2. 2. About Us Vision We put people’s experiences of social care and social services at the heart of our work Priorities Keeping people safe – we register, inspect, tackle poor performance Good quality care – we help drive improvement Gap – what we want to grow …. The voice of service users and carers at all levels
  3. 3. About Us- the activities <ul><li>Register “settings” and services </li></ul><ul><li>Inspect </li></ul><ul><li>Review and evaluate social services </li></ul><ul><li>Enforce the law </li></ul><ul><li>Provide advice to inform policy making </li></ul>
  4. 4. Why engage? <ul><li>To give information </li></ul><ul><li>To get feedback </li></ul><ul><li>To lever in positive change </li></ul><ul><li>Stop making assumptions </li></ul><ul><li>Makes sound financial sense </li></ul><ul><li>Reduces the fear factor </li></ul>
  5. 5. Making a Start <ul><li>Identify stakeholders </li></ul><ul><li>Identify opportunities </li></ul><ul><li>Do I write a strategy now? </li></ul><ul><li>Fear – getting it wrong versus the comfort of standing still ……. </li></ul>
  6. 6. Our Stakeholders Let’s start mapping
  7. 7. People at the heart of our Work A shift in thinking, away from the professional gift model, which locates all power and expertise with the professional services, towards the citizenship model where the individual is seen as the expert regarding their own needs. freedom and flexibility of support tailored around the needs and wishes of individual. Shifting power to people, so they are in control of their own health & social care
  8. 8. Our Approach Stakeholder mapping Existing networks Focus Groups Questionnaires 1-2-1 interviews You said, we did Mental Health Adult Learning Disabilities Older People Children and Young People Carers Service Providers
  9. 9. The benefits <ul><li>Credibility </li></ul><ul><li>Public Assurance </li></ul><ul><li>Quality information gathered </li></ul><ul><li>Develop networks for future engagement </li></ul><ul><li>Influenced format for Annual Report 09-10 </li></ul><ul><li>Influenced learning & development </li></ul><ul><li>Influenced modernisation of CSSIW </li></ul>
  10. 10. <ul><li>The barriers </li></ul><ul><li>Expertise </li></ul><ul><li>Confidence </li></ul><ul><li>Resources </li></ul><ul><li>Will </li></ul><ul><li>????????????????? </li></ul>
  11. 11. What next? <ul><li>Engagement strategy – 6 month active consultation </li></ul><ul><li>Programme of engagements with interest groups </li></ul><ul><li>Three year plan </li></ul><ul><li>Follow through on commitments from engagements </li></ul><ul><ul><li>Eg DVD for service users, by service users </li></ul></ul><ul><ul><li>Local reference groups/ shared resource </li></ul></ul><ul><ul><li>The way we do things here …… </li></ul></ul>
  12. 12. Any questions?

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