Disengaged Workforce
– now what

© copyright clinicalMessage Inc. 2013
a. meaningful work
According to recent Gallup Study -70% of US workforce is disengaged at
their workplace (Gallup Study )

If you believe the Engaged Workforce is necessary to thrive in today’s
economy then it is our professional and ethical duty to reverse this trend

How?
Transparency and Accountability is the key

“people want to do meaningful work and want to know there is
accountability”
© copyright clinicalMessage Inc. 2013
b. transparency and accountability
To help create a transparent and accountable culture, we advocate that
middle and upper management need to master following five
competencies and senior management need to hold them (including
themselves) accountable.
Ability to :
1. Define what is value and how it is generated
2. Manage and leverage current assets

3. Consensus among all what changes are affecting our ability to
deliver highest possible value to our stakeholder
4. What must change and how to change
5. Effective execution of change

© copyright clinicalMessage Inc. 2013
1. enterprise value
Consensus among all stakeholders – how Value is defined, measured
and optimized.

Enterprise Value for a
Healthcare Delivery
Organization

© copyright clinicalMessage Inc. 2013
2. performance of current assets
Define how current assets are deployed to optimize VALUE, what is
the performance each constituent capability, who is RESPONSIBLE for
their performance and impact of suboptimum capability performance

on value optimization
People are the assets of a Healthcare Organization

© copyright clinicalMessage Inc. 2013
3. discontinuities
What are the global trends that are affecting,

either positively or

negatively, our ability to pounce on the opportunities created by the
Discontinuities
Adoption of technology in healthcare delivery is a discontinuity

© copyright clinicalMessage Inc. 2013
4. change plan
Getting all stakeholders to agree on what capabilities must change
in order to capitalize on the opportunities presented by the
discontinuities and developing most pragmatic transition plan and
portfolio of projects is absolutely necessary to ensure successful
transformation

© copyright clinicalMessage Inc. 2013
5. execute change
Know how to support the frontline workers who are bringing change,

they will need your support, protection and constant
reaffirmation of why change.

Tough (your Change
Leaders) will need
protection from
powerful generals

© copyright clinicalMessage Inc. 2013
c. transparency & accountability is
possible if we

have common vocabulary

among middle and upper
management team members
empower them to help you
define and execute change
clearly define what is expected

of them and why it matters to
them and people they work for

© copyright clinicalMessage Inc. 2013
d. where to start – leadership training

Leaders

4 Caring Environment

Program Dates:
Toronto: Dec 3rd to 6th

Philadelphia: Jan 21st to 24th

San Francisco: March 11th to 14th

Chicago: Feb 4th to 7th

Dallas Feb 25th to 28th

New York March 25th to 28th

learn more
© copyright clinicalMessage Inc. 2013

Engage Workforce

  • 1.
    Disengaged Workforce – nowwhat © copyright clinicalMessage Inc. 2013
  • 2.
    a. meaningful work Accordingto recent Gallup Study -70% of US workforce is disengaged at their workplace (Gallup Study ) If you believe the Engaged Workforce is necessary to thrive in today’s economy then it is our professional and ethical duty to reverse this trend How? Transparency and Accountability is the key “people want to do meaningful work and want to know there is accountability” © copyright clinicalMessage Inc. 2013
  • 3.
    b. transparency andaccountability To help create a transparent and accountable culture, we advocate that middle and upper management need to master following five competencies and senior management need to hold them (including themselves) accountable. Ability to : 1. Define what is value and how it is generated 2. Manage and leverage current assets 3. Consensus among all what changes are affecting our ability to deliver highest possible value to our stakeholder 4. What must change and how to change 5. Effective execution of change © copyright clinicalMessage Inc. 2013
  • 4.
    1. enterprise value Consensusamong all stakeholders – how Value is defined, measured and optimized. Enterprise Value for a Healthcare Delivery Organization © copyright clinicalMessage Inc. 2013
  • 5.
    2. performance ofcurrent assets Define how current assets are deployed to optimize VALUE, what is the performance each constituent capability, who is RESPONSIBLE for their performance and impact of suboptimum capability performance on value optimization People are the assets of a Healthcare Organization © copyright clinicalMessage Inc. 2013
  • 6.
    3. discontinuities What arethe global trends that are affecting, either positively or negatively, our ability to pounce on the opportunities created by the Discontinuities Adoption of technology in healthcare delivery is a discontinuity © copyright clinicalMessage Inc. 2013
  • 7.
    4. change plan Gettingall stakeholders to agree on what capabilities must change in order to capitalize on the opportunities presented by the discontinuities and developing most pragmatic transition plan and portfolio of projects is absolutely necessary to ensure successful transformation © copyright clinicalMessage Inc. 2013
  • 8.
    5. execute change Knowhow to support the frontline workers who are bringing change, they will need your support, protection and constant reaffirmation of why change. Tough (your Change Leaders) will need protection from powerful generals © copyright clinicalMessage Inc. 2013
  • 9.
    c. transparency &accountability is possible if we have common vocabulary among middle and upper management team members empower them to help you define and execute change clearly define what is expected of them and why it matters to them and people they work for © copyright clinicalMessage Inc. 2013
  • 10.
    d. where tostart – leadership training Leaders 4 Caring Environment Program Dates: Toronto: Dec 3rd to 6th Philadelphia: Jan 21st to 24th San Francisco: March 11th to 14th Chicago: Feb 4th to 7th Dallas Feb 25th to 28th New York March 25th to 28th learn more © copyright clinicalMessage Inc. 2013