The document discusses enterprise architecture capabilities and services. It outlines three key responsibilities of enterprise architecture professionals: 1) Help leverage current enterprise capabilities, 2) Transform essential capabilities to capitalize on opportunities, and 3) Develop an enterprise architecture capability. It then describes services that EA professionals provide to systematically deliver on these responsibilities, including transforming capabilities, leveraging existing capabilities, and building an EA practice. Performance measures for assessing EA services and their ability to deliver disruptive change without disruption are also discussed.

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TOGAF® based
Enterprise Architecture Capability
Enterprise architecture professionals have two key responsibilities:
 Help the enterprise leverage current capabilities to utmost
 Transform essential capabilities to help capitalize on opportunities presented by discontinuities in
primary and secondary markets
By:
Major Jason Uppal, P.Eng.
Open CA Level 3 Certified Chief Architect
Date: April 2014
Enterprise Architecture is about delivering
Disruptive Change without the
Disruptions

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Abstract
The ability to leverage current enterprise capabilities and to manage changes to
these capabilities to capitalize on new opportunities can hardly be considered new
work. In the past, this work was undertaken by different disciplines and groups in
organizations. This approach has served us well for long time. Our economies are
now becoming global, integrated and with the rise of consumerism, the need to
transform our enterprise capabilities continuously, effectively and efficiently has
never been greater. To capitalize on new opportunities, the enterprises have
sought to build an integrated capability through Enterprise Architecture with
varying degrees of success.
The purpose of this paper is share good practices with intent to help improve the
organizations’ ability to leverage better what they own and/or effectively
transform them when required. This paper advocates that ability to leverage and
transform is the province of enterprise architecture professionals. Furthermore, it
explicitly defines set of services that EA professionals must deliver to systematize
above stated work. The skills required, performance measures to gauge their
success as well guidance to all affected stakeholders. This paper is a result of good
practices deployed by QRS EA practitioners.

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Table of Contents
Abstract..............................................................................................................................................2
Enterprise Architecture Today..........................................................................................................4
Relevant Scientific Management Methods and Frameworks..........................................................5
EA Professional Services....................................................................................................................6
Performance Measures..................................................................................................................6
1. Transform Enterprise Capabilities.............................................................................................7
2. Leverage what you Own ............................................................................................................8
3. Enterprise Architecture Capability ..........................................................................................10
Advance Applications of TOGAF..................................................................................................... 11
EA Capability Challenges.................................................................................................................12
About QR Systems Inc. (QRS) .........................................................................................................14
Contact Information.....................................................................................................................14

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Enterprise Architecture Today
For both profit and non profit enterprise, the goal has always been the same:
For Profit Enterprise:
 Market Share
 Profit Margins
 Value of Products in the Pipeline
For Non Profit
 Value for Money
 Public Perception
Organizations had always relied on proven scientific management methods to
study the value chain, develop enterprise capabilities and applied balanced
portfolio management approaches to allocate scarce resources to optimize the
performance of their assets. In most organization this work is undertaken by ad
hoc as well by various disciplines, professional groups. Today Enterprise
Architecture discipline has the opportunity to make the above defined work
scientific and professionalize those who deliver this work. As a result the EA
professionals have the opportunity to help deliver most disruptive change without
the disruptions to their current operations.

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Relevant Scientific Management Methods and Frameworks
Enterprise Architecture professionals draw from many methods, techniques and
frameworks. The following is only partial list so the reader can develop
appreciation for skills required to be an enterprise architecture professional:
 Strategic Planning – balanced scorecard, five forces analysis, value chain ,
strategic themes mapping, executive facilitation, active listening,
collaboration and conflict resolution
 Project Management – ability to manage diverse set of skills to plan and
execute complex tasks
 System Development Life Cycle – deep understanding of the system
(which includes software) development life cycle
 IT Service Management – appreciate the importance and techniques to
support both technical and human terms
 Continuous Improvement – master continuous improvement techniques,
engagement, maintain common vision and relationship building
 Performance Management – understand the difference between capability
performance and outcome performance and appreciate levers available to
get the right outcome.
 Enterprise Staff engagement – master fundamentals of why people engage,
build ad hoc teams and work as volunteers
 Enterprise Architecture – master the strategic, segmented and capability
architecture concepts and apply innovative skills to define the problems
right and engage all stakeholders to solve the problem right
This is only a partial list of skills and techniques required for an aspiring
enterprise architect to learn and master.

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EA Professional Services
EA professional services model outlined as Figure 1, describes comprehensive list of services that EA
professionals are often asked
to perform. These services
form the essence of
Enterprise Architecture
capability. It is not our
expectation that one must
master all services in order to
be classified as an EA
professional. It is however
our expectation that an EA
professional will have deep
expertise to perform some
services and working
knowledge of all others.
Performance Measures
Key performance indicators to measure the effectiveness of EA Capability and by proxy measure
effectiveness of EA professional services :
 Employee Engagement – number of suggestions and comments per employee. This is an objective way
to continuously elicit architecture requirements
 Time and Cost to Plan each Opportunity – time and cost to study each suggestion and manage it to the
start of the formal initiative
 Project Plan Efficiency – number of change projects delivered on time, on budget and planned
capability transitioned to target level of performance
 Capabilities Effectiveness – number of capabilities performing at desired level of performance and
outcomes gaps (from expected to actual)
 Decision Information Quality – quality of information provided by EA professional at each stage gate to
help make the right investment choices
Figure 1: EA Professional Services Model

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1. Transform Enterprise Capabilities
Ability to define change and effectively manage the change to current enterprise capabilities to capitalize
on opportunities presented by the discontinuities in primary as well as in complementary industries.
1.1 Map Change Strategy
 Context: To capitalize on the opportunities presented by the Discontinuities, this service helps
senior management define change strategy and develop top down business case.
 Deliverables: Change Strategy that explicitly defines – enterprise capabilities that must change,
transitioned capability performance and in understandable terms communicate how transitioned
capability will help yield the intended outcomes. This is a top down business case for change which
explicitly defines the value of change, without focus on cost and risk of doing.
 Decisions Enabled: Based on top down business case, the senior management can decide which
change strategy to pursue.
 Practitioner Skills: Open CA Level 3 Chief Architect or equivalent and Deep understanding of the
primary industry and working understanding of minimum two complementary industries
1.2 Architect Roadmap
 Context: This services guides the architect on how to develop an ideal transition plan for set of
capabilities that are part of the change strategy
 Deliverables: architecture definition document for each capability optimized for overall change
strategy
 Decisions Enabled: this document supports two stakeholders – senior management to understand
what is possible and secondly subsequent development team has clear directions on how to
transition the capability to desired state of performance
 Practitioner Skills: Open CA Level 2 or equivalent with specific experience with subjected
capabilities
1.3 Transition Plan and Business Case
 Context: adapt ideal roadmap for set of capabilities to enterprise realities which includes –
financial, speed of change, risk tolerance etc and develop pragmatic transition plan
 Deliverables: pragmatic transition plan with clearly defined scope of each work package,
investment and ROI .

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 Decisions Enabled: this is a complete and accurate architecture that can help transition the
required capabilities to target performance most pragmatically as well conform to all enterprise
standards and architecture requirements
 Practitioner Skills: Open CA Level 2 or equivalent with specific experience with enterprise
culture, ability to execute, value management and ability to manage execution risks within the
organization
1.4 Execute Change
 Context: extend conceptual architecture roadmap to logical and physical level of detail and
ensure implementation conforms to all enterprise standards, contracts and approved overall
architecture for the change strategy
 Deliverables: transitioned capability conform to the target performance
 Decisions Enabled: throughout the execution phase, the architecture work constantly addresses
the execution concerns and provides the most pragmatic solution to ensure the execution
programs can be managed within project management triple constraints.
 Practitioner Skills: experience with specific capabilities sunder transition and minimum Open CA
Level 1 architecture thinking
2. Leverage what you Own
This service guides the EA professional how to build repository of enterprise capabilities and work with all
stakeholder in the enterprise to leverage what the enterprise already owns. A well-structured repository of
enterprise capabilities enables senior management to assess the impact of change rapidly and make
decisions on strategy direction – invest or/and improve utilization.
2.1 Define Value Chain and Enterprise Capabilities
 Context: capabilities of an enterprise are comprised of – people, processes and technologies. The
architecture of the enterprise defines at required level of detail how various capabilities and scarce
resources interact to product the final value product.
 Deliverables: repository of enterprise capabilities. The granularity and precise definition of each
capability will depend on the eco system of the enterprise. Higher competitive pressure will require
more granularity and enable the enterprise to start from position of strength.

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 Decisions Enabled: rapid assessment of discontinuities and strategies to purse to capitalize on
new opportunities.
 Practitioner Skills: Open CA Level 3 with deep expertise in primary and complementary
industries.
2.2 Map Operational Strategy
 Context: assess performance of current capabilities against their capacity and target continuous
improvement plan for selected capabilities.
 Deliverables: operational strategy with specific capabilities that will be improved through
continuous improvement (CI) and specifically define incremental value that can realized
 Decisions Enabled: target capabilities that can be incrementally improved
 Practitioner Skills: business planning and CI (lean six sigma, business analysis and TOGAF ®
foundations)
2.3 Support and Continuous Improvement
 Context: often ensuring the current capabilities are leveraged to the fullest is more important than
new investment. This service makes the EA practitioner part current operational units.
 Deliverables: assess the current performance of capabilities against their capacity. Iteratively
develop and execute continuous improvement plan to ensure the current capabilities are leveraged
to their full capacity.
 Decisions Enabled: continuous improvement plan and capabilities to focus on.
 Practitioner Skills: expertise in the line of business, relationship with operational teams and deep
appreciation for shared goal. Typical skills – lean six sigma, the open group architecture framework
and business analysis.
2.4 Monitor Capability Performance and Business Outcomes
 Context: through structured enterprise dashboard and suitable drill down capability, link
capability performance to enterprise outcome and drive meaningful engagement across the
enterprise
 Deliverables: performance dashboard and engagement of all enterprise stakeholders

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 Decisions Enabled: continuous alignment of scarce resources
 Practitioner Skills: human capital management and social engagement
3. Enterprise Architecture Capability
Enterprise Architecture is a capability that is staffed by EA professionals with varying degree of skills. The
skills range from Open CA Level 3 to TOGAF Foundations. This service ensures the EA Capability maturity
is suitable to the enterprise needs. In this context, the focus of enterprise capability is to – leverage current
enterprise capabilities to the fullest and effectively and efficiently transform target capabilities to capitalize
on the opportunities presented by the discontinuities in primary and complementary industries.
3.1 Build EA Practice
 Context: enterprise architecture is a capability like any other enterprise capability. For a capability
to be effective, among other things, it must have explicitly defined performance indicators that are
meaningful to both the sponsor and the practitioners, roles, responsibilities, workflow, skill and
governance etc..
 Deliverables: fully defined EA capability with continuous improvement plan
 Decisions Enabled: assess maturity of current capability, agree to required maturity and develop
most pragmatic transition plan to get there.
 Practitioner Skills: depending on the complexity of the enterprise Open CA Level 3 or Level 2
skills may be sufficient to help build EA practice
3.2 Operate EA Practice
 Context: process and skills to manage group of highly creative and innovative group of
professionals in matrix organization structure.
 Deliverables: EA performance measures, manage professional discipline and cost effectively
deliver EA services by closely matching supply and demand for EA services
 Decisions Enabled: effective utilization of current enterprise capabilities
 Practitioner Skills: enterprise management skills

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3.3 Develop EA Skills across the Enterprise
 Context: as a part of enterprise human capital management team, actively identify skills gaps,
close gaps and ensure the skills improvement is linked to tangible outcomes measured through EA
capability performance indicators
 Deliverables: continuously assess skills gaps that are based on supply and demand for EA skills
and plan programs to close skills gaps
 Decisions Enabled: pragmatic skills development plan
 Practitioner Skills: skills development, continuous education and ability to monitor performance
of experiential learning
Advance Applications of TOGAF
The table below is a cross walk between how various EA Services and delivered by using TOGAF® standards
EA Service Applications of TOGAF ®
1. Transform Enterprise Capabilities
1.1 Map Change
Strategy
Strategic Architecture – follow all ADM phases with enterprise being the entire or
extended organization – focus is on capabilities to transform that can help realize
the opportunities presented by the discontinuities in the industry
1.2 Architect
Roadmap
Segmented Architecture – follow all ADM phases with enterprise being
capabilities within the change strategy
1.3 Transition
Plan and
Business Case
Segmented Architecture – adapt Architecture roadmap to create transition plan
(Ops and Solutions) that conforms to the current concerns of the organization
1.4 Execute
Change
Capability Architecture – follow all ADM phases to define logical and physical level
architecture for each capability and transitioned stage.
2. Architecture of the Enterprise
2.1 Define Value
Chain and
Enterprise
Capabilities
Extend Enterprise Continuum and Technical Reference Model to develop value
chain and enterprise capabilities.
2.2 Map
Operational
Strategy
Strategic Architecture – follow all ADM phases with enterprise being the entire
organization – focus is on capabilities that are performing below their capacity and
their performance can be improved through continuous improvement initiatives

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2.3 Support and
Continuous
Improvement
TOGAF ADM – Architecture Change Management and continuously plan
enterprise changes
2.4 Monitor
Capability
Performance
and Business
Outcomes
TOGAF ADM – Architecture Change Management and monitor performance of
capabilities and resulting business outcome.
3. Enterprise Architecture Capability
3.1 Build EA
Practice
Extend TOGAF® Capability framework to build EA practice
3.2 Operate EA
Practice
Operate or manage EA practice and ensure enterprise wide engagement of all
3.3 Develop EA
Skills across
the
Enterprise
Develop EA and Business Transformation skills in eth entire organization
EA Capability Challenges
Fundamentally there are two challenges to make EA practice, as defined above, a reality in many
organizations:
1. Lack of skilled staff and discipline
2. Enterprise support for those who are trying to practice Enterprise Architecture.
What can you do?
Over the years, QRS EA practitioners worked with many organization with varying degree of success. The
fundamental focus of our engagement has been to demonstrate tangible contribution to – help leverage
current capabilities better and/or help identify and effectively change essential capabilities within two
months. Major milestones of our engagement often are:

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It is up to the Enterprise Architecture professionals to define what we do, build relationship with key
stakeholders in the organization and within a quarter demonstrate positive contribution.

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About QR Systems Inc. (QRS)
QR Systems Inc. (QRS) have been providing enterprise architecture, business
architecture and business transformation education, training and professional
services for the past 12 years to wide range of industries globally. Our enterprise
architecture professionals regularly contribute to the industry knowledgebase
through writings, research and publications. Business Transformation made
straight forward is free downloadable book designed for practicing architects who
would like to take responsibility to improve enterprise performance through
application of architecture methods.
Contact Information
Jason Uppal, P.Eng.
Tel: 610.732.8500 (US) or 416.464.3329 (Canada)
Email: jason.uppal@qrs3E.com