The document describes HCL Technologies' "Employee First, Customer Second" (EFCS) philosophy introduced in 2005 by CEO Vineet Nayar. The goal of EFCS was to empower employees and encourage a values-driven culture by implementing an inverted organizational structure with transparency and accountability. Key initiatives under EFCS included programs to facilitate employee performance and career development, recognition, work-life balance, and two-way communication between employees and leadership. Results of EFCS included reduced attrition, increased employee productivity and utilization, and recognition as a disruptive and modern management idea.