1. Employee Engagement in Action
Dianne Hughes. BIG Lottery Fund
Leadership Convention
St George’s Park, November 13-14

2. Introducing...
£740
million
900+
staff
Me!
More
with less
NDPB
The Big
Lottery
Fund?
www.biglotteryfund.org.uk
Culture

3. Employee Engagement
“being positively present during the performance of work by willingly
contributing intellectual effort, experiencing positive emotions and
meaningful connections to others.”
Intellectual
Engagement
Thinking hard about the
job and how to do it
better.
www.biglotteryfund.org.uk
Affective
Engagement
Social
Engagement
Feeling positively about
doing a good job.
Actively taking
opportunities to discuss
work-related improvements
with others at work.

4. Benefits
As well as being happier, healthier and more fulfilled, they deliver
improved business (or sporting) performance.
Research demonstrates a relationship between how people are
managed, employee attitude and business performance.
Positive relationships are evidenced with profit, revenue growth,
customer satisfaction, productivity, innovation, staff retention,
efficiency and health and safety and performance.
Engaged employees are stronger advocates of their
organisations and help protect reputational risks.
www.biglotteryfund.org.uk

5. BIG Challenges
 UK locations and a devolved structure
 Siloed
 Hierarchical with too many jobs titles
 Process driven
 Publically accountable
 Maintain customer service
 Maintain high levels of staff engagement
www.biglotteryfund.org.uk

6. Employee Engagement
Top 6
Would recommend
BIG as an employer
Proud to work
for BIG
Satisfied with
job
www.biglotteryfund.org.uk
Satisfied with
BIG
Committed
to BIG
Motivated

7. Employee Engagement in BIG
2013 %
Loss
-1
-1
-4
-2
- 13
2012 %
Loss
-0
-1
-3
-2
- 23
2013
2012
Engaged
Promoters
Loyal Advocates
Active Advocates
Activists
Spectators
www.biglotteryfund.org.uk
And proud they work for BIG
And would recommend BIG
as an Employer
Total BIG 2013 = 70%
Total BIG 2012 = 62%
Total BIG 2010 = 65%
Harris Norm
= 46%
Top Quartile
= 59%
© Harris Interactive
And loyal to BIG
And satisfied with BIG
as an Employer
And motivated
Satisfied with job

8. Some Actions
 Internal coaching network
 Suite of manager training
 Developing the Corporate Leaders’ network
 Developing career frameworks
 Communication – talk, write, film, talk again!
 Creating dispersed project teams:
EnAble, Reward and Recognition, People Design Authority
 You said, we did!
www.biglotteryfund.org.uk

9. In Summary
Listen first
Identify
common goals
Sharing
accountability for
mistakes and success
Creating a culture
of teamwork
www.biglotteryfund.org.uk
Share ownership &
decision making
Listen and act
Creating a
dialogue between
interested parties
Be inclusive

10. Ownership
“Collective leadership is a way for diverse groups of people
in organisations to hold purpose, direction and
action cooperatively”
It starts with you...
Thank you
www.biglotteryfund.org.uk