Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Miami Best Places to Work Roadshow | Health Catalyst

642 views

Published on

Jeff Selander, Chief People Officer
Culture and Engagement: The New Success Imperative

Published in: Recruiting & HR
  • Be the first to comment

Miami Best Places to Work Roadshow | Health Catalyst

  1. 1. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Culture and Engagement: the New Success Imperative Confessions of a Recovering Skeptic
  2. 2. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential My Journey… Chief Financial Officer… …Chief People Officer 2011 - 2015 103% 114% 22
  3. 3. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Three things… Business success today requires a strong and enduring culture to complement other differentiating factors such as product, market position, timing, etc. The changing workforce requires new attitudes and practices to effectively engage prospective team members. Health Catalyst culture and team member engagement have been at least as important to our success as an organization thus far as any other differentiating factor. 3
  4. 4. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential What is the Problem? – Waste in Health Care The US wastes $750 Billion per year “through unneeded care, byzantine paperwork, fraud and other waste.” (IOM, 2012) To systematically reduce waste, an Electronic Medical Record (EMR) is necessary but not sufficient Once health systems have implemented an EMR, they must organize, visualize and utilize this data through a healthcare-ready data warehouse infrastructure to identify and act upon the discovered waste “As long as [healthcare] data sits in the various clinical and operational systems (silos), it is not available for analytics” (Chilmark, 2013) Data Source: IOM 2012 $- $100 $200 $300 $400 $500 $600 $700 $800 US Healthcare Waste by Category ($Billions) Unnecessary Services Excess Administrative Costs Inefficient Delivery of Care Inflated Prices Fraud Prevention Failures $585 Billion 4 Without access to clinical, administrative and financial data through a data warehouse, health systems cannot directly address $585 Billion in annual waste 4
  5. 5. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Company Overview – How we address the problem Representative Customers How we help our customers Founded: 2008 Employees: 400+ HQ: Salt Lake City, UT Solution: EDW, Analytic Apps & Professional Services Patients: 70 Million Hospitals: 250+ Clinics 3,000+ 5 Services Analytics Applications Financial & Supply Chain Sources Administrative Sources EMR Sources Departmental Sources Patient Satisfaction Sources Enterprise Data Warehouse Clinical Workflow PHM Financial Risk Injury Prevention 5
  6. 6. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential First thing: Business success today requires a strong and enduring culture to complement other differentiating factors such as product, market position, timing, etc. 6
  7. 7. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential What is your Why? “People don't buy what you do; they buy why you do it. AAnd what you do simply proves what you believe” 7 -- Simon Sinek
  8. 8. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Health Catalyst Mission Build a great firm Be the recognized leader in data warehousing, analytics, and outcomes improvement Transform healthcare Is everything on my priority list each day contributing to at least one of these objectives? 8
  9. 9. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Outcomes Improvement We measure our success in patient lives saved or improved by our partner organizations. It’s why we do what we do 9
  10. 10. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential 10 …lives saved from sepsis, in… …days.
  11. 11. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Cultural Attributes Humble Hardworking 11
  12. 12. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Smart I love to learn and I am a lifelong student I strive to master new skills quickly with limited direction I actively discover and pursue innovative solutions I fail fast, recognize my mistakes and correct them quickly Smart 12
  13. 13. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Hardworking I make personal sacrifices, as needed, to get the job done I pace myself to avoid burnout (this is a marathon not a sprint) I stick to the task until the job is completed, then take on new work I am willing to contribute more than my fair share to a project I recognize that not every part of my job will be fun Hardworking 13
  14. 14. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Humble I am grateful for what I have I serve others without looking for recognition I recognize that good ideas can come from anyone I assume positive intent I am open to and respond favorably to feedback and coaching I am secure in my own abilities (humble self-confidence) I seek to improve myself before trying to improve others I ask for help when I need it (its ok to raise the white flag) I am excited when others succeed and offer sincere praise I put the success of the company above my own self- promotion Humble 14
  15. 15. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Does Culture Drive Financial Results? Revenue growth… Employment growth… Stock price growth… Net Income growth… 15 John Kotter and James Heskitt – Culture and Performance
  16. 16. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Second thing: The changing workforce requires new attitudes and practices to effectively engage prospective team members. 16
  17. 17. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential How to engage team members? 25% 30% 35% 40% 45% 50% 55% 60% 65% 70% 0 50 100 150 200 250 300 350 400 450 500 550 2011 2012 2013 2014 2015 2016 Total Team Members Millenials 17 26% 26% 27% 35% 39% 40% 0 50 100 150 200 250 300 350 400 450 500 550 2011 2012 2013 2014 2015 2016 Total Team Members Millenials
  18. 18. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Millennials By 2020, a full 86 million millennials will be in the workplace— representing a full 40% of the total working population. How do Millennials say they like to work? “It’s a priority for me to make the world a better place.” “I want a boss to serve more as a coach or mentor.” “I want “work-life integration,” which isn’t the same as work-life balance.” 18 The Intelligence Group - 2014
  19. 19. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential 19 Today’s organizations live in the Glassdoor era. Every corporate decision is immediately publicly exposed and debated. Once-private issues are are now posted online for every employee--and every potential employee--to read. An organizations culture—which can be loosely defined as “the way things work around here”—is increasingly visible for all the world to see…an organization’s culture cam become a key competitive advantage,--or its Achilles’ heel. Culture and engagement are now business issues... and there’s no place for organizations to hide. Global Human Capital Trends 2015, Deloitte University Press
  20. 20. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Get Fit Stay Fit Team sports events 20 Mobile App Gamefication 85% of our team members participate
  21. 21. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential The way it works Earning points 21
  22. 22. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Why we do this -- Jason 22 Before joining Health Catalyst, my body had been on a long slow road of neglect and degradation over the space of about 10 years… ...it was to the point where I could not tie my shoes without getting red in the face from held breath and strain… Health Catalyst's Get Fit Stay Fit challenges have added some much-needed fun and accountability to the mix… at the start of the Q4 Get Fit Stay Fit challenge until today, it has been over a year since I made that commitment… My quality of life, or at least my enjoyment of life, has been increased exponentially just by doing ONE active thing per day, every single day and by making it fun…
  23. 23. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Does Engagement Drive Team Member Results? With strong engagement, your team members are more likely to: Stay at work late if something needs to be done after the normal workday ends… Help someone at work even if they don’t ask for help… Do something good for the company that is not expected of them… Recommend that a friend or relative apply for a job at their company… 23 Temkin Group 2015
  24. 24. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Third thing: Health Catalyst culture and team member engagement have been at least as important to our success as an organization thus far as any other differentiating factor. 24
  25. 25. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential “When your team members love what they do, so will your customers…” -Simon Sinek 25 Contract Bookings and Customer Growth 0 5 10 15 20 25 30 35 40 2011 2012 2013 2014 2015 Contract Bookings Number of Customers at YE ContractBookings,millions <$10 million: >$160 million:
  26. 26. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential Three things… Business success today requires a strong and enduring culture to complement other differentiating factors such as product, market position, timing, etc. The changing workforce requires new attitudes and practices to effectively engage prospective team members. Health Catalyst culture and team member engagement have been at least as important to our success as an organization thus far as any other differentiating factor. 26
  27. 27. © 2015 Health Catalyst www.healthcatalyst.com Proprietary and Confidential “If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.” 27 -- Simon Sinek

×