This document discusses the concept of employee engagement. It defines employee engagement as the emotional commitment that an employee feels towards their organization and its values. Highly engaged employees are fully involved in and enthusiastic about their work, which benefits the organization through increased productivity, customer satisfaction, and profitability. The document identifies several drivers that can help build engagement, such as rewarding and recognizing employees, motivating them through challenges and growth opportunities, caring about their well-being, and communicating the company's vision. It emphasizes that engagement must be promoted from the top of the organization and requires a two-way relationship between employers and employees.