The document explores the concept of emotional intelligence, highlighting its components such as self-awareness, emotional management, and empathy. It distinguishes between intrapersonal and interpersonal intelligence and details strategies for recognizing and regulating emotions. Additionally, it discusses the importance of social skills and provides practical steps for managing emotional responses.

1. Emotional Intelligence
Concept and Feature
Dr. RESHMA HAFEEZ

4. "Intelligence, as a hypothetical
construct, is the aggregate or
global capacity of the individual
to act purposefully, to think
rationally, and to deal
effectively with his environment”
- Wechsler

5. Plato
said,
“All learning has an emotional
base.”

6. Howard Gardner
2 types that fit emotional intelligence
Intrapersonal intelligence
the capacity to manage ourselves
through knowing and understanding
our feelings, wishes, needs, wants,
and purposes.

7. Interpersonal intelligence
Involves the ability to be
sensitive to other people’s
emotions and psychological
states, and enable us to choose
appropriate responses.

8. What Is Emotional Intelligence?
Emotional intelligence involves the
“abilities to perceive, appraise, and
express emotion; to access and/or
generate feelings when they facilitate
thought; to understand emotion and
emotional knowledge; and to regulate
emotions to promote emotional and
intellectual growth.”
Mayer and Salovey 1997

9. John Mayer ,
Peter Salovey,
Daniel Golman

10. Daniel Goleman

11. Goleman - Aspects of Emotional Intelligence
Knowing ones emotions - self-
awareness or recognizing an emotion
when it occurs is knowing ones own
emotions.

12. Managing emotions – handling
emotions and response so that
they are appreciated.

13. Motivating oneself - the ability to
channelize emotions in the service of
a goal.
INTRINSIC: Motivation comes from
inside the person ( amount of EFFORT,
belief in SELF , interest).
EXTRINSIC: Motivation comes from
outside the person ( money, trophies,
recognition)

14. Recognizing emotions in others
or
Empathy
The appreciation of the differences in
people and the sensitivity towards other’s
feelings.
Empathy is a very high level skill. It is
the ability to see the world from others
point of view and to identify and
understand others’ situations, feelings and
motives.

15. Empathy begins with LISTENING
Six NEGATIVE listening pattern
1. The FAKER
2. The INTRRUPTER
3. The LOGICAL LISTENER
4. The REBUTTAL maker
5. The ADVICE maker

16. Handling Relationships
Managing emotions in others.
Social Skills.

17. Joseph trophiesDr.Joseph LeDoux

18. How our brain works

20. WHAT YOU CAN DO
after seeing physical
SIGNS

23. 1. Recognize your PHYSICAL changes.
2. Stop and think ....do you want it to
REACT ?
3. Take a DEEP BREATH.
4. Allow the INFORMATION to go to the
SORTER before you ACT.