Managerial Communication, Organizational Behavior

1. EMOTIONAL INTELLIGENCE -EKRAM ATTAI

2. CONTENTS
1. Emotions
2. Types of Emotions
3. Emotional Intelligence
4. The 4 Components of EI
5. Summary

3. 1. EMOTIONS
‘Emotions are intense feelings directed at
someone or something’. --Stephen P. Robbins
(Short termed and action-oriented)
1. Physiological side
2. Psychological side

4. 2. TYPES OF EMOTIONS
Rene Descartes the founder of modern philosophy identified six types
of emotions;
Wonder Love Hatred Desire Joy Sadness

5. EMOTIONAL INTELLIGENCE
‘Emotional intelligence (EI) is the ability to identify,
assess, and control the emotions of oneself, of
others, and of groups’.
A person’s ability to:
1. Be self-aware (to recognize his
or her own emotions as when
he/she experiences them)
2. Detect emotions in others
3. Manage emotional cues (signals)
and information.
SUCCESS OF MANAGERS;
EI/EQ 80 %
IQ 20 %

6. THE 4 COMPONENTS OF EI
1. Self Awareness
2. Self Management
3. Social Awareness
4. Relationship Management

7. SUMMARY
AFFECT
EMOTIONS
EMOTIONAL INTELLIGENCE-
• People with high EI are more effective in their
jobs
• Managers need to know the emotional norms for
each culture they do business with.

8. GRATITUDE!……