From the BPM Emerging Technology summit keynote that I gave at Building Business Capability 2012 in Fort Lauderdale. Provides an introduction to social BPM, dynamic case management, process simulation, predictive process analytics, and process mining.
This presentation was given as a research seminar at Stevens Institute of Technology on December 1, 2011. It covers the analysis of standardization processes as a research field and discusses the background, findings, and structure of several publications. It is useful for researchers and doctoral students in Information Systems, Social Science and Management that are interested in analyzing the behavior of individuals in institutions.
Often as developers we are stuck evaluating only the negative artifacts of technical debt. However, what if we looked at the debt metaphor from the point-of-view of our business executives. Would we reach the same conclusions?
In this presentation, I demonstrate that technical debt is not always something to be avoided. In fact, when debt is incurred responsibly, it can become a powerful tool that improves the communication between stakeholders and technologists.
As we inspect this concept, I offer rules and guidelines for evaluating when debt is good and when it is toxic. Once we have a firm understanding of this framework, I present strategies for prudently measuring, paying, and using debt. At the end of the presentation, both developers and business stakeholders will gain a new vocabulary for describing project decisions that will maximize the collaboration between both teams.
The technical debt metaphor is useful in capturing the long-term impacts of
tradeoffs taken during software maintenance between productivity (getting
something done sooner) and maintainability (degradation of the code's
quality over time). This webinar on Technical Debt will present
techniques and insights that help software engineers to identify and track
technical debt in their projects. We will outline how business and product
quality goals should affect the choice of approaches (and combinations of
approaches) for managing technical debt. More specifically, we will discuss
a set of automated approaches based on static code analysis that are likely
to spot problems in source code that have real impact on productivity and
defect proneness. Based on previous empirical studies, we will give further
advice on which types of debt can be found by these tools, and which types
are not yet detectable.
This presentation was given as a research seminar at Stevens Institute of Technology on December 1, 2011. It covers the analysis of standardization processes as a research field and discusses the background, findings, and structure of several publications. It is useful for researchers and doctoral students in Information Systems, Social Science and Management that are interested in analyzing the behavior of individuals in institutions.
Often as developers we are stuck evaluating only the negative artifacts of technical debt. However, what if we looked at the debt metaphor from the point-of-view of our business executives. Would we reach the same conclusions?
In this presentation, I demonstrate that technical debt is not always something to be avoided. In fact, when debt is incurred responsibly, it can become a powerful tool that improves the communication between stakeholders and technologists.
As we inspect this concept, I offer rules and guidelines for evaluating when debt is good and when it is toxic. Once we have a firm understanding of this framework, I present strategies for prudently measuring, paying, and using debt. At the end of the presentation, both developers and business stakeholders will gain a new vocabulary for describing project decisions that will maximize the collaboration between both teams.
The technical debt metaphor is useful in capturing the long-term impacts of
tradeoffs taken during software maintenance between productivity (getting
something done sooner) and maintainability (degradation of the code's
quality over time). This webinar on Technical Debt will present
techniques and insights that help software engineers to identify and track
technical debt in their projects. We will outline how business and product
quality goals should affect the choice of approaches (and combinations of
approaches) for managing technical debt. More specifically, we will discuss
a set of automated approaches based on static code analysis that are likely
to spot problems in source code that have real impact on productivity and
defect proneness. Based on previous empirical studies, we will give further
advice on which types of debt can be found by these tools, and which types
are not yet detectable.
What is Technical Debt? It doesn't have to be negative, but it does have to be carefully managed. Here is a quick run-down of best practice to approaching Technical Debt management.
We studied successful private and hybrid cloud projects at over 150 companies in order to uncover their secrets of success. By looking at what worked at other organizations, you can answer questions that help you get your cloud project right the 1st time.
What are typical pre-requisites for a successful effort? What are critical dependencies during your project? What solution capabilities fit common use cases? Where should you focus your POC efforts? What are common friction points to avoid? What are typical results?
Attend this session to cut through the cloud clutter and learn from other top-performing IT organizations. This isn't a marketing gimmick or sales pitch. This is real research based on rigorous analysis of hard data from a broad range of companies like yours.
High-Tech R&D -- Drowning in data but starving for informationDirk Ortloff
This is a slideset of a webinar held by Dr. Dirk Ortloff from Process Relations. The webinar elaborated on the challenges and solutions addressing the problem of effectively managing the growing amounts of digital process development data. He introduced approaches that address the “heap” challenge. It has been explained how new software tools and methodologies can be leveraged to convert raw data from diverse source into usable information and especially how to recreate the context the data is generated in.
The metrology capabilities of today’s high-tech R&D generate an increasing amount of digital data. Subsequently process engineers are flooded with this - partly structured but mostly unstructured - data. To organize, manage and evaluate this data requires a major effort. Engineers spent a significant portion (20% – 35%) of their time just administering this data rather than evaluating it.
Using the tools and methodologies introduced in this webinar results in structured and context aware information which can reduce the amount of repeated experiments and speed up developments.
The recording of the webinar can be downloaded from: http://www.process-relations.com/english/services/publications-mainmenu-90/webinars/323-free-webinar-high-tech-rad-drowning-in-data-but-starving-for-information
What is Technical Debt? It doesn't have to be negative, but it does have to be carefully managed. Here is a quick run-down of best practice to approaching Technical Debt management.
We studied successful private and hybrid cloud projects at over 150 companies in order to uncover their secrets of success. By looking at what worked at other organizations, you can answer questions that help you get your cloud project right the 1st time.
What are typical pre-requisites for a successful effort? What are critical dependencies during your project? What solution capabilities fit common use cases? Where should you focus your POC efforts? What are common friction points to avoid? What are typical results?
Attend this session to cut through the cloud clutter and learn from other top-performing IT organizations. This isn't a marketing gimmick or sales pitch. This is real research based on rigorous analysis of hard data from a broad range of companies like yours.
High-Tech R&D -- Drowning in data but starving for informationDirk Ortloff
This is a slideset of a webinar held by Dr. Dirk Ortloff from Process Relations. The webinar elaborated on the challenges and solutions addressing the problem of effectively managing the growing amounts of digital process development data. He introduced approaches that address the “heap” challenge. It has been explained how new software tools and methodologies can be leveraged to convert raw data from diverse source into usable information and especially how to recreate the context the data is generated in.
The metrology capabilities of today’s high-tech R&D generate an increasing amount of digital data. Subsequently process engineers are flooded with this - partly structured but mostly unstructured - data. To organize, manage and evaluate this data requires a major effort. Engineers spent a significant portion (20% – 35%) of their time just administering this data rather than evaluating it.
Using the tools and methodologies introduced in this webinar results in structured and context aware information which can reduce the amount of repeated experiments and speed up developments.
The recording of the webinar can be downloaded from: http://www.process-relations.com/english/services/publications-mainmenu-90/webinars/323-free-webinar-high-tech-rad-drowning-in-data-but-starving-for-information
Process Automation for Business SurvivalSandy Kemsley
My keynote presented at ProcessMaker's ProcessCon 2021. One year into the pandemic, business processes and supply chains have been severely disrupted. Organizations that are thriving (or at least surviving) are those that are proactively redesigning and automating their processes to respond quickly to new conditions. Hear about the fundamental, permanent changes to how work is done, and how intelligent process automation has moved from being a luxury to an essential support for businesses.
Improve Revenue, Competitive Differentiation, Costs and Compliance Through Improved Control Over Business Processes
From a recent webinar sponsored by Signavio. Replay available at https://www.signavio.com/events/focus-on-banking-processes/
A Perfect Combination: Case Management and Low CodeSandy Kemsley
A paper that I wrote on case management and low code. Low code application development platforms are definitely the way to go for building long-tail case management, but you can also flip this around: the case management paradigm is a perfect match when you're building low-code applications.
The paper was sponsored by TIBCO but doesn't discuss their products.
Review of the St. Andrew's community market in 2009Sandy Kemsley
For those of you who come to Slideshare for my business presentations, this isn't one of them! Instead, it's a presentation about a community market that I was involved in a few years ago.
A summary of a community farmers' market that we helped to organize and run during the summer of 2009. Unfortunately, business was not good enough that year to inspire the farmers to return, so we only had one year of it, but it's still a fond memory for the neighbourhood. For some reason, this presentation was removed from when it was originally posted in 2009, so reposting now in 2018.
A joint webinar presentation with James Taylor on using BPM and DM as a back-end for mobile applications to make them smarter and more integrated with core business processes.
A bit of a technical look at how to design process-based applications (a.k.a. Smart Process Applications): why they are different from traditional structured BPM, and all of the components that you need to consider. Delivered at DST's ADVANCE Forum in London, June 2014.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
1. Emerging Technologies
in BPM
Keynote: Emerging BPM
Techniques & Technology Summit
Building Business Capability 2012
Sandy Kemsley l www.column2.com l @skemsley
2. Emerging BPM Techniques &
Technologies Summit
l The “Hurricane Sandy” edition
l Thinking on the Job: Adaptive Case
Management in Practice [cancelled]
l Modeling and Analytics for Process
Excellence [speaker replaced]
l Process Mining: BPM Upside-Down
[speaker arriving from Europe 9pm tonight]
Copyright Kemsley Design Ltd., 2012 2
4. Consumer Tools Set Expectations
l Consumption
l Participation
l Creation
l User experience
l Access anywhere
Copyright Kemsley Design Ltd., 2012 4
5. Social BPM Business Benefits
l Weak ties/tacit knowledge exploitation
l Knowledge sharing
l Social feedback
l Transparency
l Participation
l Activity and decision distribution (crowd-
sourcing)
Copyright Kemsley Design Ltd., 2012 5
Source: Brambilla et al, “A Notation for Social BPM”
6. Collaborative Process Modeling
l Multiple people participate in process
discovery, modeling and documentation
l Internal and external participants
l Technical and non-technical participants
l Preserves institutional memory
l Facilitates cross-silo collaboration and
innovation
Copyright Kemsley Design Ltd., 2012 6
7. Process Event Streams
l Timeline of activity for social monitoring
l Process models during creation
l Process instances during execution
l Publish/subscribe model to “watch” certain
processes or event types
l Direct link to underlying process model or
instance for unsolicited participation
l Usually mobile-enabled
Copyright Kemsley Design Ltd., 2012 7
9. The Extremes Of Work
Routine Knowledge
Work Work
Copyright Kemsley Design Ltd., 2012 9
10. Goals Of Work Types
Routine Work Knowledge Work
l Efficiency l Flexibility
l Accuracy l Assist human knowledge
l Process improvement work
l Automation l Collect artifacts
l “Classic” BPM l Adaptive Case
Management (ACM) /
Production CM /
Dynamic CM
Copyright Kemsley Design Ltd., 2012 10
11. Characterizing The Extremes
Routine Work Knowledge Work
l A priori process model l No a priori model
l Controlled participation l Collaboration on demand
l Automatable, especially l Little automation, but
with service integration, guided by rules and
rules and events events
Copyright Kemsley Design Ltd., 2012 11
12. The Structured/Unstructured
Debate
If you can’t model
Exceptions are the
it up front, you just
new normal: every
don’t understand
process is different
the process
Copyright Kemsley Design Ltd., 2011 12
13. But It’s Not That Simple
Structured Work Unstructured Work
l Some process are that l Some processes have
repeatable, especially sufficient variability that
automated processes modelling is inefficient
l Ad hoc process l Instrumentation of
exceptions already exist, unstructured processes
they’re just off the grid provides value
Copyright Kemsley Design Ltd., 2011 13
14. Structure Spectrum
Structured Structured with Unstructured with Unstructured
• e.g., automated ad hoc pre-defined • e.g., investigations
regulatory process exceptions fragments
• e.g., financial back- • e.g., insurance
office transactions claims
Copyright Kemsley Design Ltd., 2012 14
15. Dynamic Process Runtime
l User can add participants from own
network or recommended expert
l Non-participant can opt-in to process
l Audit trail captured within BPMS
l Eliminates uncontrolled email
processes
l Captures patterns for
process improvement
Copyright Kemsley Design Ltd., 2012 15
18. BPMS Event Log Format
Trans. ID Activity Start Time End Time Resource
8287 Enter customer 08:34:15 08:37:44 User jsmith
data
8287 Check credit 08:37:52 08:38:05 Equifax service call
1399 Enter customer 08:37:59 08:44:40 User sjones
data
8287 Enter order 08:38:09 08:38:39 ERP system call
1399 Check credit 08:44:58 08:45:06 Equifax service call
4283 Enter order 08:45:01 08:45:35 ERP system call
1399 Enter order 08:45:18 08:45:38 ERP system call
Copyright Kemsley Design Ltd., 2012 18
19. Combining All Event Logs
Trans. Activity Start End Resource
ID Time Time
8287 Enter customer 08:34:15 08:37:44 User jsmith
data
8287 Create 08:34:25 08:35:55 User jsmith
customer
record
8287 Create address 08:36:12 08:37:39 User jsmith
record
8287 Check credit 08:37:52 08:38:05 Equifax service
call
8287 Enter order 08:38:09 08:38:39 ERP system call
8287 Check PO 08:38:10 08:38:15 System
8287 Create order 08:38:18 08:38:31 System
Copyright Kemsley Design Ltd., 2012 19
22. Working With Process Mining
Results
l Actual flows, not idealized models
l Frequency and duration of each path
l Optimization:
l Detect main flows and common variations
l Detect loopbacks and other inefficiencies
l Detect wait times
l Analyze variations over time
Copyright Kemsley Design Ltd., 2012 22
23. More On Process Mining
Process Mining:
BPM Upside-Down
Thursday, 11:30am, Diplomat 5
Anne Rozinat
Fluxicon
Copyright Kemsley Design Ltd., 2012 23
26. Simulation Goals
l Test and validate process models
l Establish path patterns
l Estimate end-to-end times
l Optimize resource utilization and SLA
performance across peak/slack periods
l During runtime, predict performance based
on realtime analytics
Copyright Kemsley Design Ltd., 2012 26
28. More On Analytics And Simulation
Modeling and Analytics
for Process Excellence
Thursday, 10:10am, Diplomat 5
Denis Gagné
Workflow Management Coalition
(replacing Robert Shapiro)
Copyright Kemsley Design Ltd., 2012 28
30. Why Predictive Processes?
“Predictive analytics is not just about
forecasting what’s coming down the pike.
It’s also about keeping the bad alternative
futures from happening.”
James Kobielus, Forrester
Copyright Kemsley Design Ltd., 2012 30
31. Process + Analytics + Decisions =
Intelligent Processes
Business
Process
Business Business
Rules Intelligence
Copyright Kemsley Design Ltd., 2012 31
32. Process Analytics in a BPMS
l Executing
process
l Realtime
process
dashboard
Copyright Kemsley Design Ltd., 2012 32
33. What You Can Do With
Process Analytics
l Information to support manual decisions
l E.g., display queue sizes to help manager to
reallocate work
l Data to trigger automated actions
l E.g., spawn fraud detection process when
series of events occur for same customer
l Predict missed SLAs
l E.g., compare history of activity timeline to
estimate overall time to completion
Copyright Kemsley Design Ltd., 2012 33
34. Focus On The Goal, Not The Task
l Compare:
l Current to baseline model
l Current to historical
l Analyze:
l Process dependencies and critical path
l Simulate to identify future problems
l Act:
l Self-adjust through feedback to decisioning
l In-process user guidance
Copyright Kemsley Design Ltd., 2012 34