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Elizabeth A. Gradek
100 Riverboat Row Apt G-09 Ph: 219-512-6046
Newport, Kentucky 41071 egradek36@yahoo.com
Objective: To obtain a challenging position that will utilize and further build
my existing customer service, supervisory and sale skills.
Employment History
Horseshoe Casino, 02/2013-06/2015, Cincinnati, Ohio
Titles held:
 Table Games Supervisor
 Responsibilities:
 Responsible for supervising table games play to ensure accuracy and
fairness while adhering to gaming regulations.
 Safeguard company assets by enforcing casino rules, procedures and
regulations.
 Assist dealers with support, coaching opportunities and annual
reviews.
 Provide guest with prompt and professional customer service.
Honorable Mentions:
 Superior reviews by management
 Positive customer reviews for service and professionalism
 Made a team leader for buzz sessions
Horseshoe Casino, 10/1996-07/2009, Hammond, Indiana
Titles held:
 Senior Games Dealer, 10/2002-10/2009
 Dual Rate Supervisor, 09/2000-10/2002
 Games Dealer, 3/1997-09/2000
 Banquet Help, 10/1996-03/1997
Responsibilities:
 Customer service: Manage gaming tables, maintain and build a
professional and cordial relationship with clients of all levels, treat
“high limit” clients in a professional and discreet manner.
 Multi-tasking and Security: Responsible for managing 2-6 gaming
tables simultaneously, keep notable track of target customer play at
certain tables which includes their Currency transaction report (CTR)
and the Multiple transaction log (MTL) – Governmental mandated
forms designated for “high rollers.”
 Cash handling: Manage cash flow and security; handle large amounts
of cash and ensure an accurate balance of funds of up to $300,000,
and kept track of all bank rolls at assigned tables.
Elizabeth A. Gradek
100 Riverboat Row Apt G-09 Ph: 219-512-6046
Newport, Kentucky 41071 egradek36@yahoo.com
 Gaming management: Proficient in the games of Blackjack, Craps,
Roulette, Baccarat, Pai Gow, and extensive skill games. Keep a
trustworthy relationship with management as well as give daily reports
to the shift and pit managers.
 Hospitality: Event organization and implementation for up to 1,000
guests, food preparation, stocking and set up of portable bar stations.
Honorable Mentions:
 Outstanding ratings every year for customer service
 Achievement notice for catching cheating customers
 Ideas implemented for increased table play
 Positive customer reviews of service and professionalism
Volunteer
Studio 659, Whiting, IN., 2010-Present, Volunteer
Art gallery supervision, handle funds for any sales, watch inventory and
customer service.
Additional professional experience:
Hoosiers Bar & Grill, 05/1996-09/1996, Bartender
Cash handling, customer service, inventory control, and security
Old Glory Tap, 08/1994-05/1996, Bartender
Cash handling, customer service, inventory control, and security
Chili’s, 07/1991-04/1992, Team member
Support staff, customer service
Fashion Bug, 12/1992-07/1994 Sales Associate
Cash handling, customer service, and inventory control
Lane Bryant Fashions, 10/1990-11/1992, Sales Associate
Cash handling, customer service, and inventory control
Education
Bishop Noll Institute, Hammond IN.
High School Diploma received, Spring 1991
Elizabeth A. Gradek
100 Riverboat Row Apt G-09 Ph: 219-512-6046
Newport, Kentucky 41071 egradek36@yahoo.com
References
Shannon McGivney, Supervisor, Grand Victoria
219-677-2918, Streamwood, IL
Cindy Haskell, Manager, Pepperjacks
219-588-1872, Highland, IN
David Cohen, Manager, Horseshoe Casino
219-613-5634, Chicago, IL
Shelly Wade, Manager, Horseshoe Casino
219-805-7101, Crown Point, IN

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Elizabeth A. Gradek - Resume 2015

  • 1. Elizabeth A. Gradek 100 Riverboat Row Apt G-09 Ph: 219-512-6046 Newport, Kentucky 41071 egradek36@yahoo.com Objective: To obtain a challenging position that will utilize and further build my existing customer service, supervisory and sale skills. Employment History Horseshoe Casino, 02/2013-06/2015, Cincinnati, Ohio Titles held:  Table Games Supervisor  Responsibilities:  Responsible for supervising table games play to ensure accuracy and fairness while adhering to gaming regulations.  Safeguard company assets by enforcing casino rules, procedures and regulations.  Assist dealers with support, coaching opportunities and annual reviews.  Provide guest with prompt and professional customer service. Honorable Mentions:  Superior reviews by management  Positive customer reviews for service and professionalism  Made a team leader for buzz sessions Horseshoe Casino, 10/1996-07/2009, Hammond, Indiana Titles held:  Senior Games Dealer, 10/2002-10/2009  Dual Rate Supervisor, 09/2000-10/2002  Games Dealer, 3/1997-09/2000  Banquet Help, 10/1996-03/1997 Responsibilities:  Customer service: Manage gaming tables, maintain and build a professional and cordial relationship with clients of all levels, treat “high limit” clients in a professional and discreet manner.  Multi-tasking and Security: Responsible for managing 2-6 gaming tables simultaneously, keep notable track of target customer play at certain tables which includes their Currency transaction report (CTR) and the Multiple transaction log (MTL) – Governmental mandated forms designated for “high rollers.”  Cash handling: Manage cash flow and security; handle large amounts of cash and ensure an accurate balance of funds of up to $300,000, and kept track of all bank rolls at assigned tables.
  • 2. Elizabeth A. Gradek 100 Riverboat Row Apt G-09 Ph: 219-512-6046 Newport, Kentucky 41071 egradek36@yahoo.com  Gaming management: Proficient in the games of Blackjack, Craps, Roulette, Baccarat, Pai Gow, and extensive skill games. Keep a trustworthy relationship with management as well as give daily reports to the shift and pit managers.  Hospitality: Event organization and implementation for up to 1,000 guests, food preparation, stocking and set up of portable bar stations. Honorable Mentions:  Outstanding ratings every year for customer service  Achievement notice for catching cheating customers  Ideas implemented for increased table play  Positive customer reviews of service and professionalism Volunteer Studio 659, Whiting, IN., 2010-Present, Volunteer Art gallery supervision, handle funds for any sales, watch inventory and customer service. Additional professional experience: Hoosiers Bar & Grill, 05/1996-09/1996, Bartender Cash handling, customer service, inventory control, and security Old Glory Tap, 08/1994-05/1996, Bartender Cash handling, customer service, inventory control, and security Chili’s, 07/1991-04/1992, Team member Support staff, customer service Fashion Bug, 12/1992-07/1994 Sales Associate Cash handling, customer service, and inventory control Lane Bryant Fashions, 10/1990-11/1992, Sales Associate Cash handling, customer service, and inventory control Education Bishop Noll Institute, Hammond IN. High School Diploma received, Spring 1991
  • 3. Elizabeth A. Gradek 100 Riverboat Row Apt G-09 Ph: 219-512-6046 Newport, Kentucky 41071 egradek36@yahoo.com References Shannon McGivney, Supervisor, Grand Victoria 219-677-2918, Streamwood, IL Cindy Haskell, Manager, Pepperjacks 219-588-1872, Highland, IN David Cohen, Manager, Horseshoe Casino 219-613-5634, Chicago, IL Shelly Wade, Manager, Horseshoe Casino 219-805-7101, Crown Point, IN