Jack Riley has over 10 years of experience in luxury hospitality operations. He has held various leadership roles at prestigious country clubs and hotels in locations such as Boston, California, Maryland, and Italy. His experience ranges from food and beverage management, private event planning, and golf course maintenance. Riley has obtained several certifications in food safety, alcohol service, and front office operations. He holds a Bachelor's degree in Luxury Hotel Operations from Niagara University.

1. Jack Riley
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6108 Tapia Drive ▪ Malibu, California 90265 ▪ 443-844-7485 (cell) ▪ jackrileybls@gmail.com
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EDUCATION
Niagara University, School of Hospitality and Tourism, New York
Concentration: Luxury Hotel Operations, Bachelor of Arts, May 2015. Member of the Club Managers
Association of America. Niagara awarded Chapter of the Year by CMAA the last 7 years.
CERTIFICATIONS
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Servsafe, Food Safety, Allergens. CPR/AED, American Heart Association. TIPS, Responsible service of
alcoholic beverages. Front Office Operations Certificate, AHLA.
EXPERIENCE
Taj Boston, Boston Massachusetts – April 2016 to April 2017
Taj Boston is a luxury hotel, formerly the original Ritz Carlton, that was sold to private investors in July 2016.
Food and Beverage Outlets Manager in Training – Ensured guest satisfaction in the Dining room, Bar, In
Room Dining, and in the High Tea service. Earned the hearts and minds of the union employees.
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La Rinconada Country Club, Los Gatos, California – July to December, 2015
The Club overlooks Silicon Valley from the western foothills to the Santa Cruz Mountains.
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Director of Operations Paid Intern – Led and scheduled a team of twenty five servers, bartenders, and
bussers in providing world class service to our membership. From the dining rooms to the pool and fitness
area, cleanliness, attentive service, teamwork and collaboration were my greatest contributions.
Baltimore Country Club, Baltimore, Maryland – Summer 2014
Founded in 1898, Baltimore Country Club is one of the forty listed platinum clubs in the nation.
Pool Café Supervisor – Delivered world class service through my team of five to ten direct reports.
Emphasized teaching service standards to junior staff. Served a la cart menu daily and buffets on special
occasions. Recognized by management for outstanding service level and creative menu designs.
Grand Hotel Di Como, Cernobbio, Italy – Summer 2013
A 153-room modern luxury property on Lake Como designed for business, large group, and family vacations.
Summer Intern – Accepted into the most exclusive program of Niagara University’s Hospitality School along
with ten other students. Rotated among a variety of positions in the hotel, restaurants, and bar. Leveraged a
basic understanding of Italian language to collaborate with coworkers and provide outstanding service.
Chatham Bars Inn, Chatham, Massachusetts – Sumer 2012
A landmark Cape Cod luxury retreat, build in 1914, and a member of the Leading Hotels of the World.
Housekeeping Supervisor – Led a team of five to ten housekeepers in the cleaning of hotel facilities with a
special emphasis on priority and VIP guests. Trained staff and made quality control inspections of rooms.
Recognized by hotel management for my exceptional client service, reliability, and attention to detail.
Hayfields Country Club, Cockeysville, Maryland – Spring through Fall, 2011 and 2010
The clubhouse and golf course was carefully transformed from a 200-year-old working farm and homestead.
Fine Dining Server – Demonstrated strong interpersonal skills with an ability to engage members in a
professional, friendly and efficient manner. Good understanding of specialty foods necessary to rely requests
to chefs in a clear manner. Also worked private parties, weddings, golf outings, and special events.
Golf Course Greens Maintenance – Demonstrated reliability and commitment, starting each day before
sunrise to get the course looking its best before members arrive. Cut grass on the tee boxes, fringes, and
greens. Used a variety of specialized equipment. Also maintained clay tennis courts.
OTHER INTERESTS
Have traveled to 23 countries in Europe, Africa and The Americas. Enjoy many team and individual sports
including golf, skiing, snowboarding, hockey, surfing, and fishing.