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Page 1
HUMANITARIAN
INFORMAL FEEDBACK
Supporting field staff to capture (currently undocumented)
informal feedback which is received face-to-face by creatively
using ICTs to enable responsive and accountable uses of
information.
• Funded by the Humanitarian Innovation Fund
• Six month pilot project
• Case management tools
Page 2
PROCESS
SYNC
Page 3
WORKFLOW
Page 4
FEEDBACK REFERRAL
Page 5
REQUIREMENTS
Essential:
 Offline Android device use
 Language
 Data security
 Data input options including audio capture
 Case management / longitudinal issue tracking
 Ability to create reports
 Simple interface and easy to use
 Sustainable cost
 Software support
Preferred:
 SMS reminders
 App branding
 Data visualisation / dashboards
Page 6
RESEARCH
THANKS
http://www.elrha.org/map-location/capturing-informal-feedback-in-
humanitarian-situations-for-more-responsive-and-accountable-
programming/

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Eldis 20th Anniversary Workshop 2016: Lightning talk

Editor's Notes

  1. EMILY
  2. GRACE
  3. GRACE Talk through requirements Mention Arabic script, EU hosting, offline to manage cases and input info etc
  4. GRACE Grace to add more logos if any missing Type of tools we looked at – the areas we struggled etc etc Why we chose CommCare Difference between US and UK market