1. Haitham A. Karim
(972) 523-7117 | haitham_karim@hotmail.com
Pragmatic and practical IT professional with expertise in infrastructure solutions and operations environments,
team leadership, implementing and driving technology programs and managing multi-million dollar projects.
Expert knowledge of emerging technologies and their role in IT. Successfully providing innovative IT and service
solutions for years with excellent results.
PROFESSIONAL SUMMARY
Administrative Management Over 20 years of hands-on and management experience in technical and
managerial roles in a dynamic IT environment for small, medium, and large companies. Built dedicated
and productive teams and managed teams of more than 45 local, off-site, and international IT
professionals.
Information Technology Solutions Designed and implemented secured IT, Network and Telecomm
infrastructure solutions for many remote sites including 30+ distribution and logistics facilities, 10+
customer care centers, and multiple data centers. Managed many data centers and call center move
projects. Created disaster recovery and business continuity plans including technical solutions, hardware
solutions, and specialized team responsibilities.
Regulation Compliance Achieved PCI_DSS Service Provider level 1, SSAE 16 (formerly SAS 70 type II) as
well as Sarbanes-Oxley compliance and complied with many client-related special IT security
requirements. Worked with the big 5 auditing companies.
Budget Management Managed profit and loss annual IT budget of millions of dollars, as well as capital
improvement budget of several millions of dollars annually with proven effectiveness regarding cost
cutting measures, vendor management, and contract management
SKILLS SUMMARY
- IT Management
- Data Center Relocation
- IT Process Standardization
- Multimillion-Dollar P&L
Budget Management
- ROI Analysis
- Cross-Functional Supervision
- Disaster Recovery Planning
and Business Continuity
Planning
- Vendor Management and
Contract Negotiation
- Governance and Compliance
- Project Scheduling
- Software Development Life
Cycle (SDLC)
- Testing/QA/Rollout/Support
- IT Service Delivery
- Service Desk and NOC
Operation

2. HAITHAM A. KARIM
2
CAREER ACCOMPLISHMENTS AND REPRESENTATIVE PROJECTS
- Helped create a new data center for Daisytek International after PFSweb spinoff
- Facilitated PCI_DSS and SSA16 compliance at PFSweb
- Performed latest PFSweb data center move (2012) with a downtime of a few hours
- Many customer care center and distribution center relocations for both PFSweb and SPEED
- Information gathering, integration solution design and implementation for multiple mergers
and acquisitions
- Created and instituted IT Change Control Management process that was approved and
sponsored by executive management that helped reduce change related incident and
outages over 99% year-on-year.
- Renegotiated many Telecomm contracts and saved the organization significant costs
- Created a phone call tree and architected help desk solutions.
- Critical contributor on many mergers and acquisitions, designing and implementing many
scalable solutions to facilitate smooth systems migrations and integrations.
- While with PFSweb, instituted virtual VMware technologies to reduce administrative
overhead and heating and cooling costs.
- In-depth architectural design of BCP/DRP solutions. Deployed a cross-geographies data
center with redundant hardware and real-time replication for data bases for IBM midrange
computers (System i5 and series) as well as windows servers and Avaya PBX.
- CISSP trained with in-depth work experience in various Information Security domains and IS
auditing throughout professional life; administrative, technical, and physical security of
sensitive information. Engaged in different standards IS compliance auditing
PROFESSIONAL EXPERIENCE
Speed Commerce (SPEED)
DIRECTOR, IT SUPPORT | DALLAS/FORT WORTH | MAY 2013 – JAN 2016
- Managed a team of IT professionals, local and remote
- Created and Managed desktop support, Service Desk, Production Support
- Focused on process improvement initiatives such as creating and formalizing the Change
Management process and the Incident Management process based on ITIL principles.
- Responsible for adhering to and ensuring compliance for PCI- DSS, SSAE16 (SAS70 Type II) and
Sarbanes-Oxley (SOX) compliance.
- Assisted with building additional distribution and call center facilities with company locations
across North America
PFSweb, Inc.
DIRECTOR OF IT OPERATIONS | ALLEN, TEXAS | JAN 1999 – FEB 2013
- 24/7/365 help desk coverage. Utilized Front Range Heat Service Desk solutions to provide
support for the enterprise. Deployed other technologies like SpiraTest® by Dynatrace, to report
application software bugs.
- Responsible for all aspects of IT service delivery management including uptime and performance
metrics for all client hosted websites
- Created KPIs to ensure client contracted SLAs were distributed to the entire management team
on daily bases. Incident reports had to be created for any missed SLAs.

3. HAITHAM A. KARIM
3
- Trained and retained top talent - worked with talent recruiting agencies to recruit the right talent
for the right position
- Developed and Standardized Midrange Technology Security Baselines including all users’ access
and privilege baseline in accordance with corporate security policies using variety of access and
identity management tools.
- PFSweb user community grew to over 2,300+ users at peak. Accommodated the Q4 staff
addition spikes with different solutions.
- Worked on multiple server and data center consolidation initiatives,
- Created policies and procedures for all aspects of IT operations and security
- Responsible for multi-million dollar P&L budget and capital improvement budgets
- New client implementation
- Managed multi-million dollar projects with globally dispersed virtual team in functional and
matrix organizations.
- Certified Systems i5 (AS/400) administrator; experience with performance tuning, capacity
planning, as well as BCP and DRP across geographies.
- Strategically designed highly available data centers servers, network, telecom and environmental
infrastructure appliances are designed and deployed in an N+1 architecture to guarantee
maximum uptime
- 12+ years of deploying different monitoring and alerting solutions (Byteware Messanger Plus,
Solarwinds Orion, HP Sitescope, IPSwitch WhatsUp Gold) to monitor midrange environment; also
deployed external monitoring services like Web metrics, 24/7, Gomez and Keynote.
Daisytek International
SENIOR MANAGER, DATA CENTER MANAGER, OPERATIONS LEAD | PLANO, TX | JAN 1990 – JAN 1999
- Started IT career with Daisytek international as an AS/400 operator
- Scheduled and executed batch jobs, ran nightly backups, performed a weekly IPL and machine
startup sequence
- Configured many terminals devices as well as printers. Printed daily reported.
- Configured data Line and controller configuration using IBM 5494 controllers.
EDUCATION
University of North Texas
Computer Science (1982-1987)
Dreamcatchers
ITIL Foundation Certified, IT Operations
Real Solutions
CISSP, CCNA information security systems
training
IBM Training,
As/400 RPG II programming