Tamer AbdelHafez has 14 years of experience in IT service management and delivery including managing incident, change, problem and crisis management according to the ITIL framework. He has worked on IT projects for messaging, hosting and security infrastructure and services. His experience includes 8 years in technical roles such as system and network administration and 6 years as a project manager.
Nadine Hearn is seeking an administrative or customer service position with over 5 years of experience in roles such as administrative assistant, receptionist, and customer service representative. She has strong organizational, communication, and leadership skills as well as proficiency in Microsoft Office, OracleCloud, SAP, and various operating systems. Hearn is looking to leverage her experience providing excellent customer service and administrative support to contribute value to a new organization.
Devin Stackpole has over 10 years of experience in retail and POS systems training and support. He has a proven track record of developing and facilitating innovative training programs to support service desk operations. Currently a retail and POS systems trainer, he has held prior roles including service desk team lead and senior specialist. He is skilled in troubleshooting issues, managing projects, and analyzing metrics to improve processes.
Lora Leniczek has over 25 years of experience in healthcare IT, including expertise in HL7 interfaces, SQL, project management, and budget planning. She has worked at Allscripts and A4 Healthsystems as an interface analyst, senior support analyst, and corporate trainer. Her experience includes managing HIE integration projects, implementing HL7 interfaces, providing technical support and training, and setting up practice management and EHR systems. She has received multiple awards from Allscripts for results, client experience, and extraordinary work.
James Clegg is a British national seeking permanent residency in Australia. He has over 10 years of experience in various IT roles including help desk support, data center engineering, and network support. His most recent role is as a Technology Support Engineer for Informa in Sydney, where he assists users in the APAC region and helps the service desk with any tickets. He is reliable, hard-working, and communicates clearly.
This document is a resume for Ronnell Stevenson summarizing his qualifications and professional experience working in help desk roles. He has over 5 years of experience providing tier 1 and 2 technical support to clients in both the public and private sectors. His skills include troubleshooting hardware, software, and network issues as well as installing and configuring various applications and devices.
This resume is for Tayyab Raza Sayyed. He has over 10 years of experience in customer service and IT asset management roles. Currently, he works as an IT Asset Management Analyst at NCR Corporation, where he is responsible for the lifecycle management of IT assets across several regions. Previously, he has worked in technical support, server monitoring, and recruitment. He has a secondary education qualification and additional skills in Microsoft Office, ITIL frameworks, and asset management tools.
This document outlines plans to establish an IT service desk at TransVision to provide centralized IT support. The service desk will act as a single point of contact for all IT issues, maintain a database of incidents and resolutions, and ensure high quality support. It aims to quickly resolve problems, improve communication between users and support, and incorporate ITIL best practices such as escalating major incidents and integrating with other IT processes. The service desk will follow defined severity levels and processes to efficiently handle all support requests.
Tamer AbdelHafez has 14 years of experience in IT service management and delivery including managing incident, change, problem and crisis management according to the ITIL framework. He has worked on IT projects for messaging, hosting and security infrastructure and services. His experience includes 8 years in technical roles such as system and network administration and 6 years as a project manager.
Nadine Hearn is seeking an administrative or customer service position with over 5 years of experience in roles such as administrative assistant, receptionist, and customer service representative. She has strong organizational, communication, and leadership skills as well as proficiency in Microsoft Office, OracleCloud, SAP, and various operating systems. Hearn is looking to leverage her experience providing excellent customer service and administrative support to contribute value to a new organization.
Devin Stackpole has over 10 years of experience in retail and POS systems training and support. He has a proven track record of developing and facilitating innovative training programs to support service desk operations. Currently a retail and POS systems trainer, he has held prior roles including service desk team lead and senior specialist. He is skilled in troubleshooting issues, managing projects, and analyzing metrics to improve processes.
Lora Leniczek has over 25 years of experience in healthcare IT, including expertise in HL7 interfaces, SQL, project management, and budget planning. She has worked at Allscripts and A4 Healthsystems as an interface analyst, senior support analyst, and corporate trainer. Her experience includes managing HIE integration projects, implementing HL7 interfaces, providing technical support and training, and setting up practice management and EHR systems. She has received multiple awards from Allscripts for results, client experience, and extraordinary work.
James Clegg is a British national seeking permanent residency in Australia. He has over 10 years of experience in various IT roles including help desk support, data center engineering, and network support. His most recent role is as a Technology Support Engineer for Informa in Sydney, where he assists users in the APAC region and helps the service desk with any tickets. He is reliable, hard-working, and communicates clearly.
This document is a resume for Ronnell Stevenson summarizing his qualifications and professional experience working in help desk roles. He has over 5 years of experience providing tier 1 and 2 technical support to clients in both the public and private sectors. His skills include troubleshooting hardware, software, and network issues as well as installing and configuring various applications and devices.
This resume is for Tayyab Raza Sayyed. He has over 10 years of experience in customer service and IT asset management roles. Currently, he works as an IT Asset Management Analyst at NCR Corporation, where he is responsible for the lifecycle management of IT assets across several regions. Previously, he has worked in technical support, server monitoring, and recruitment. He has a secondary education qualification and additional skills in Microsoft Office, ITIL frameworks, and asset management tools.
This document outlines plans to establish an IT service desk at TransVision to provide centralized IT support. The service desk will act as a single point of contact for all IT issues, maintain a database of incidents and resolutions, and ensure high quality support. It aims to quickly resolve problems, improve communication between users and support, and incorporate ITIL best practices such as escalating major incidents and integrating with other IT processes. The service desk will follow defined severity levels and processes to efficiently handle all support requests.
This document contains a career profile for Soniya M. She has 4 years of experience as a System Administrator at NTT DATA Global Delivery Services working on projects for Morgan Stanley and Community Health Network of Connecticut. Her responsibilities included providing IT support, managing user access and backups, troubleshooting systems issues, and administering servers, printers, and Active Directory. She has skills in technologies like ServiceNow, BMC Remedy, Windows server administration, and Citrix. Soniya holds a BSC in Computer Science and is proficient in English, Tamil, and French.
Larry Shurville has over 25 years of experience in IT management, project support, engineering design, and logistics. He has held roles such as IT consultant, engineering design systems lead, project quality manager, manager of helpdesk and desktop support, and team lead of technical support. Shurville has extensive experience with software such as AutoCAD, AutoPlant, REVIT, Navisworks, SQL, and Access. He also has experience managing teams, implementing helpdesk systems, and providing technical support.
The candidate has over 10 years of experience in technical support roles providing hardware, software, and networking support. He has a range of technical skills including Windows, servers, applications like Office and ticketing systems. He is experienced in troubleshooting, problem solving, and working independently or as part of a team. He has received many achievement awards for performance metrics like customer satisfaction and attendance.
The document is a resume for Joy Pilling summarizing her work experience and qualifications. She has over 15 years of experience in IT service delivery roles, most recently as Service Desk Manager at Cordant Group PLC where she managed a team of 10 and over 3000 support tickets per month. Prior to that, she worked at ANZ bank in both business analyst and service desk roles, gaining experience in requirements gathering, documentation, and incident management. She has qualifications including ITIL certification and a bachelor's degree in English literature.
Kunal Mehta is seeking a position that offers professional growth while utilizing his skills in computer engineering, IT service management, and people management. He has over 9 years of experience in technical support roles for various organizations, currently serving as a Service Desk Shift Lead at TCS leading a team of 40 associates. He is ITIL certified and has experience planning service desk operations, conducting trainings, and ensuring SLAs are met.
G. Srinivas has over 13 years of experience in IT customer support roles, primarily supporting retail banking applications. He has extensive experience with Finacle and Banc724 applications, having provided support to banks as a senior executive at Nelito Systems and Zenith Software. He is currently a senior executive at Nelito Systems providing level 2 support for Finacle. Prior to this, he held support roles at various companies supporting applications such as Banc724, Bancslink, and Smart Banker. He has expertise in databases like Oracle and technical skills including software installation, hardware troubleshooting, and training end users.
Its a documentation for an online help desk system. It includes almost every contents of a software development life cycle (SDLC) phase that is required to design a help desk system. It mainly includes Feasibility Report (Technical Feasibility, Operational Feasibility, Operational Feasibility, Schedule Feasibility), Software Methodology, Requirement Analysis and Specification, Investigation Technique, Process Modeling(Context diagram, Data Flow Diagram), Data Modeling (Entity Relationship Diagrams) and the screen designs (storyboards and actual system snapshots).
Thank u :)
Here is a report for final year B.Tech students of computer science branch for their summer internship and for certificate of the same contact me on ukartikeya@gmail.com
Business IT Services and Consulting, Cloud Solutions, Data Backup, Network Security and Business Continuity. Leader in IT Support since 1984 in Dallas, Fort Worth, Arlington & Amarillo Area.
www.CTGManagedIT.com
The document discusses how the Internet of Things (IoT) can transform businesses. IoT allows companies to connect physical assets and sensors to collect and share data, enabling new insights. This can improve efficiency through monitoring asset health and enable innovation by analyzing multiple real-time data sources. Using advanced analytics on big data from IoT, companies can transform organizations by creating new business models and revenue streams. The document also outlines several Azure IoT services that Microsoft provides, such as Event Hubs for ingesting device data and Stream Analytics for real-time processing, to help companies achieve these benefits.
Bryan Hayes is an experienced IT manager seeking a new leadership position. He has over 15 years of experience managing IT teams and staff who support customer needs. Hayes has a proven track record of exceeding performance expectations and received his company's Distinguished Service Award. He is skilled in project coordination, recruiting, managing technicians, and ensuring compliance with service level agreements.
The document proposes a new help desk system for Forsyth Area Memorial Hospital to support the hospital's expansion plans. The current help desk system can no longer handle the increased traffic and needs to be upgraded to improve security, support new systems being implemented, and allow technicians to work more efficiently. The proposed new system includes help desk software, an improved network, security controls that comply with HIPAA, and additional staffing. It will provide capabilities like a trouble ticket database, reporting, employee forums, and scheduling. The feasibility study found the upgrade to be operationally, technically, and economically feasible. Implementation will involve building the new system, testing it, training staff, and moving to the new location.
Danilo Omana Jr. is an experienced IT professional specializing in SWIFT and anti-money laundering systems for banks and financial institutions. He has over 10 years of experience implementing, supporting, and maintaining SWIFT infrastructure and AML solutions. He is proficient in SWIFT Alliance systems, MAPS, Windows server administration, and network security. Currently seeking a new role where he can utilize his expertise to add value to an organization.
Areas of Expertise:
Customer Service * Proactive Work Ethic/Good Attitude
Inside Sales
Problem Identification/Solutions
Sales/Closing
Retail
Excellent Window skills and Microsoft Office skills (Excel, PowerPoint, Word).
Strong in-depth technical knowledge in information security with emphasis on anti-virus
#15NTC NTEN Help Desk or Service Desk? (Align Nonprofit Technology)Steve Heye
We all know the traditional meaning behind an IT Help Desk: something breaks, you call, we fix. Moving to an IT Service Desk can add further meaning: we also work with you on the goal. But, with both of these, we still have a problem. IT has to wait for the organization to have a specific request to react to, we become a store where the customer is always right. Well guess what? The customer in this case is not always right, and IT should not be managed in a way that forces it to only fill requests and fix things. We will talk about how to manage a help desk while still allowing IT to be a partner to the organization.
Bhawna Bhardwaj is seeking a challenging position that allows her to utilize her 6+ years of experience in customer support, office administration, and debt collection. She has held roles providing customer service, administrative support, and IT helpdesk assistance for companies in Dubai and India. Her resume details her education and qualifications, work history spanning several roles in customer service and administration, and personal information.
Andrea Cowan is seeking a position that allows her to strategically combine strong skills, prioritization, and collaboration to meet or exceed expectations. She has over 10 years of experience in customer support roles across various industries, including as an Incident Manager, Problem Manager, and Customer Support Analyst. Cowan has extensive knowledge of applications such as MS Office, FPPS, QuickTime, and Remedy. She holds an MBA and Bachelor's degree from the University of Phoenix.
Ramy Ahmed Al Kady is applying for an IT position. He has over 10 years of experience in system administration, customer support, and technical troubleshooting. His experience includes roles as a senior system administrator, service desk engineer, and call center team leader. He is proficient in technologies like Windows Server, Active Directory, Exchange, VMware, and firewalls. He holds certifications in areas like MCSE, ITIL, CCNA, and Project Management.
Intro to ITOptimizer and Consulting Portalkbietsch
Consulting-Portal is an experienced IT consulting firm focused on IT service management and enterprise systems management. They offer education, implementation, and advisory services to help clients plan and organize their ITSM journeys. Consulting-Portal also offers IT Optimizer, a do-it-yourself toolkit for ITSM practitioners that includes eAssessment, eProcess, and eEducation tools to assess process maturity, design processes, and provide training. Clients can choose to use these tools on their own or leverage Consulting-Portal's incremental consulting support.
Managed, supported, and participated in technical support function; providing technical support to clients regarding the resolution of product hardware, software and operating system; managed resources allocations for computer operations; and provided life-cycle management solutions.
Developed, organized, and implemented IS/IT operational areas; assessed new technology opportunities, developed information management processes to monitor demand and capacity requests; and planned for services life cycle.
Provided full-scale technical support applications to enhance technical operation, and service; fostered, developed, deployed and executed cross-platform, cross-vendor, in-house,developed applications and shrink-wrapped applications; file conversion; security; template building applications; virus prevention; virus detection/eradication; and documentation/reporting; ensuring the integrity and security of corporate data in the transfer of these files to new applications,
The document provides best practices for optimizing landing pages. It recommends:
- Keeping forms short with only necessary fields like name, email, phone.
- Optimizing homepage loading speed and including keywords in headings.
- Validating products/services in the first paragraph and including social proof.
- Using simple horizontal navigation with 5-8 links and directing users to conversion pages.
- Ensuring mobile pages are readable, not too long, and forms are accessible.
El documento trata sobre la importancia de la tecnología en la educación. Explica que la asignatura de Tecnología Educativa ofrece conocimientos para el uso óptimo de recursos educativos. También discute los retos que enfrenta la educación ante la sociedad de la información, como integrar nuevas tecnologías y reestructurar los métodos de enseñanza. Finalmente, expone que la brecha digital se refiere a las desigualdades en el acceso y uso de la tecnología, y que esta puede usarse de manera
This document contains a career profile for Soniya M. She has 4 years of experience as a System Administrator at NTT DATA Global Delivery Services working on projects for Morgan Stanley and Community Health Network of Connecticut. Her responsibilities included providing IT support, managing user access and backups, troubleshooting systems issues, and administering servers, printers, and Active Directory. She has skills in technologies like ServiceNow, BMC Remedy, Windows server administration, and Citrix. Soniya holds a BSC in Computer Science and is proficient in English, Tamil, and French.
Larry Shurville has over 25 years of experience in IT management, project support, engineering design, and logistics. He has held roles such as IT consultant, engineering design systems lead, project quality manager, manager of helpdesk and desktop support, and team lead of technical support. Shurville has extensive experience with software such as AutoCAD, AutoPlant, REVIT, Navisworks, SQL, and Access. He also has experience managing teams, implementing helpdesk systems, and providing technical support.
The candidate has over 10 years of experience in technical support roles providing hardware, software, and networking support. He has a range of technical skills including Windows, servers, applications like Office and ticketing systems. He is experienced in troubleshooting, problem solving, and working independently or as part of a team. He has received many achievement awards for performance metrics like customer satisfaction and attendance.
The document is a resume for Joy Pilling summarizing her work experience and qualifications. She has over 15 years of experience in IT service delivery roles, most recently as Service Desk Manager at Cordant Group PLC where she managed a team of 10 and over 3000 support tickets per month. Prior to that, she worked at ANZ bank in both business analyst and service desk roles, gaining experience in requirements gathering, documentation, and incident management. She has qualifications including ITIL certification and a bachelor's degree in English literature.
Kunal Mehta is seeking a position that offers professional growth while utilizing his skills in computer engineering, IT service management, and people management. He has over 9 years of experience in technical support roles for various organizations, currently serving as a Service Desk Shift Lead at TCS leading a team of 40 associates. He is ITIL certified and has experience planning service desk operations, conducting trainings, and ensuring SLAs are met.
G. Srinivas has over 13 years of experience in IT customer support roles, primarily supporting retail banking applications. He has extensive experience with Finacle and Banc724 applications, having provided support to banks as a senior executive at Nelito Systems and Zenith Software. He is currently a senior executive at Nelito Systems providing level 2 support for Finacle. Prior to this, he held support roles at various companies supporting applications such as Banc724, Bancslink, and Smart Banker. He has expertise in databases like Oracle and technical skills including software installation, hardware troubleshooting, and training end users.
Its a documentation for an online help desk system. It includes almost every contents of a software development life cycle (SDLC) phase that is required to design a help desk system. It mainly includes Feasibility Report (Technical Feasibility, Operational Feasibility, Operational Feasibility, Schedule Feasibility), Software Methodology, Requirement Analysis and Specification, Investigation Technique, Process Modeling(Context diagram, Data Flow Diagram), Data Modeling (Entity Relationship Diagrams) and the screen designs (storyboards and actual system snapshots).
Thank u :)
Here is a report for final year B.Tech students of computer science branch for their summer internship and for certificate of the same contact me on ukartikeya@gmail.com
Business IT Services and Consulting, Cloud Solutions, Data Backup, Network Security and Business Continuity. Leader in IT Support since 1984 in Dallas, Fort Worth, Arlington & Amarillo Area.
www.CTGManagedIT.com
The document discusses how the Internet of Things (IoT) can transform businesses. IoT allows companies to connect physical assets and sensors to collect and share data, enabling new insights. This can improve efficiency through monitoring asset health and enable innovation by analyzing multiple real-time data sources. Using advanced analytics on big data from IoT, companies can transform organizations by creating new business models and revenue streams. The document also outlines several Azure IoT services that Microsoft provides, such as Event Hubs for ingesting device data and Stream Analytics for real-time processing, to help companies achieve these benefits.
Bryan Hayes is an experienced IT manager seeking a new leadership position. He has over 15 years of experience managing IT teams and staff who support customer needs. Hayes has a proven track record of exceeding performance expectations and received his company's Distinguished Service Award. He is skilled in project coordination, recruiting, managing technicians, and ensuring compliance with service level agreements.
The document proposes a new help desk system for Forsyth Area Memorial Hospital to support the hospital's expansion plans. The current help desk system can no longer handle the increased traffic and needs to be upgraded to improve security, support new systems being implemented, and allow technicians to work more efficiently. The proposed new system includes help desk software, an improved network, security controls that comply with HIPAA, and additional staffing. It will provide capabilities like a trouble ticket database, reporting, employee forums, and scheduling. The feasibility study found the upgrade to be operationally, technically, and economically feasible. Implementation will involve building the new system, testing it, training staff, and moving to the new location.
Danilo Omana Jr. is an experienced IT professional specializing in SWIFT and anti-money laundering systems for banks and financial institutions. He has over 10 years of experience implementing, supporting, and maintaining SWIFT infrastructure and AML solutions. He is proficient in SWIFT Alliance systems, MAPS, Windows server administration, and network security. Currently seeking a new role where he can utilize his expertise to add value to an organization.
Areas of Expertise:
Customer Service * Proactive Work Ethic/Good Attitude
Inside Sales
Problem Identification/Solutions
Sales/Closing
Retail
Excellent Window skills and Microsoft Office skills (Excel, PowerPoint, Word).
Strong in-depth technical knowledge in information security with emphasis on anti-virus
#15NTC NTEN Help Desk or Service Desk? (Align Nonprofit Technology)Steve Heye
We all know the traditional meaning behind an IT Help Desk: something breaks, you call, we fix. Moving to an IT Service Desk can add further meaning: we also work with you on the goal. But, with both of these, we still have a problem. IT has to wait for the organization to have a specific request to react to, we become a store where the customer is always right. Well guess what? The customer in this case is not always right, and IT should not be managed in a way that forces it to only fill requests and fix things. We will talk about how to manage a help desk while still allowing IT to be a partner to the organization.
Bhawna Bhardwaj is seeking a challenging position that allows her to utilize her 6+ years of experience in customer support, office administration, and debt collection. She has held roles providing customer service, administrative support, and IT helpdesk assistance for companies in Dubai and India. Her resume details her education and qualifications, work history spanning several roles in customer service and administration, and personal information.
Andrea Cowan is seeking a position that allows her to strategically combine strong skills, prioritization, and collaboration to meet or exceed expectations. She has over 10 years of experience in customer support roles across various industries, including as an Incident Manager, Problem Manager, and Customer Support Analyst. Cowan has extensive knowledge of applications such as MS Office, FPPS, QuickTime, and Remedy. She holds an MBA and Bachelor's degree from the University of Phoenix.
Ramy Ahmed Al Kady is applying for an IT position. He has over 10 years of experience in system administration, customer support, and technical troubleshooting. His experience includes roles as a senior system administrator, service desk engineer, and call center team leader. He is proficient in technologies like Windows Server, Active Directory, Exchange, VMware, and firewalls. He holds certifications in areas like MCSE, ITIL, CCNA, and Project Management.
Intro to ITOptimizer and Consulting Portalkbietsch
Consulting-Portal is an experienced IT consulting firm focused on IT service management and enterprise systems management. They offer education, implementation, and advisory services to help clients plan and organize their ITSM journeys. Consulting-Portal also offers IT Optimizer, a do-it-yourself toolkit for ITSM practitioners that includes eAssessment, eProcess, and eEducation tools to assess process maturity, design processes, and provide training. Clients can choose to use these tools on their own or leverage Consulting-Portal's incremental consulting support.
Managed, supported, and participated in technical support function; providing technical support to clients regarding the resolution of product hardware, software and operating system; managed resources allocations for computer operations; and provided life-cycle management solutions.
Developed, organized, and implemented IS/IT operational areas; assessed new technology opportunities, developed information management processes to monitor demand and capacity requests; and planned for services life cycle.
Provided full-scale technical support applications to enhance technical operation, and service; fostered, developed, deployed and executed cross-platform, cross-vendor, in-house,developed applications and shrink-wrapped applications; file conversion; security; template building applications; virus prevention; virus detection/eradication; and documentation/reporting; ensuring the integrity and security of corporate data in the transfer of these files to new applications,
The document provides best practices for optimizing landing pages. It recommends:
- Keeping forms short with only necessary fields like name, email, phone.
- Optimizing homepage loading speed and including keywords in headings.
- Validating products/services in the first paragraph and including social proof.
- Using simple horizontal navigation with 5-8 links and directing users to conversion pages.
- Ensuring mobile pages are readable, not too long, and forms are accessible.
El documento trata sobre la importancia de la tecnología en la educación. Explica que la asignatura de Tecnología Educativa ofrece conocimientos para el uso óptimo de recursos educativos. También discute los retos que enfrenta la educación ante la sociedad de la información, como integrar nuevas tecnologías y reestructurar los métodos de enseñanza. Finalmente, expone que la brecha digital se refiere a las desigualdades en el acceso y uso de la tecnología, y que esta puede usarse de manera
Make in India is an initiative launched in 2014 by Prime Minister Modi to encourage national and international companies to manufacture their products in India. It aims to transform India into a global manufacturing hub by offering attractive proposals and improving infrastructure and digital connectivity. The campaign focuses on 25 sectors including automobiles, aviation, pharmaceuticals, textiles, IT, defense, space, ports, and electronics. It seeks to create jobs and skills while helping projects like smart cities and affordable housing. The government has created an online portal and dedicated team to help investors easily communicate and set up manufacturing in India.
Slideshare.net permite subir y compartir presentaciones PowerPoint, archivos PDF y documentos Word. Los usuarios pueden crear una cuenta gratis en la página para subir archivos de manera pública o privada. La opción "embed" permite incrustar presentaciones en blogs mediante un código HTML. Otras páginas populares para subir archivos incluyen MediaFire, 4Shared, FileServe y ADrive.
Las primeras redes sociales incluyeron Classmates.com en 1995, Six Degrees en 1997, y LiveJournal en 1999. En la década de 2000, surgieron redes sociales populares como Friendster, MySpace, LinkedIn, Facebook y Twitter. Las redes sociales permiten a las personas conectarse entre sí, compartir información e intereses, y comunicarse de manera más fácil.
La halterofilia consiste en levantar la mayor cantidad de peso posible en una barra con discos. Existen dos modalidades: arrancada y dos tiempos. Los levantadores de pesas usan equipamiento especial como zapatos, botargas, rodilleras, cinturón, muñequeras y polvo de magnesio para mejorar el agarre, prevenir lesiones y mejorar el rendimiento.
El documento habla sobre herramientas que permiten practicas humanas complejas de intercambio de información, incluyendo la innovación del lenguaje para expresar ideas.
Registrarse en Twitter requiere tres pasos sencillos: crear una cuenta con un nombre de usuario, correo electrónico y contraseña; confirmar la dirección de correo electrónico; y completar el perfil con una biografía y foto de perfil.
Las wikis se originaron en comunidades de diseño de patrones que las usaban para escribir patrones de programación. Una wiki es un sitio web cuyas páginas pueden ser editadas por múltiples usuarios a través de un navegador, permitiendo la creación, modificación o eliminación colaborativa de contenido. Las wikis se caracterizan por la facilidad con que las páginas pueden ser creadas y actualizadas sin necesidad de revisión, lo que fomenta la participación de los usuarios.
Wikis se originaron en comunidades de diseño de patrones para escribir patrones de programación. Una wiki es un sitio web cuyas páginas pueden ser editadas por múltiples usuarios a través de un navegador, permitiendo la creación, modificación o eliminación colaborativa de contenido. Las wikis se caracterizan por la facilidad con que las páginas pueden ser creadas y actualizadas sin necesidad de revisión, y proporcionan una interfaz sencilla que permite una mayor participación de usuarios.
Elaine Hutcheson is an experienced IT professional with over 30 years of experience managing IT projects and teams at Perth and Kinross Council. She has held several leadership roles at the Council, currently serving as the IT Coordinator for Customer & Business Services. Elaine has a proven track record of delivering complex IT projects on time and within budget, and has extensive experience implementing ITIL frameworks and digital transformation strategies. She is skilled in areas such as project management, IT asset management, procurement, and relationship management.
This document provides a summary of Maggie Wright's professional experience, including her current role as Program Manager for the Southern Inland Health Initiative Program at the Department of Health Statewide Telehealth Services in Western Australia. Previous roles include Manager of Infrastructure Services at TSA Telco Group supporting infrastructure services in Australia and Manila, and IT Service Delivery Manager for Iluka Resources in Australia. Maggie has over 15 years of experience managing IT infrastructure projects, service delivery teams, and vendor/contract management. She has strong skills in stakeholder engagement, change management, and delivering business outcomes through methodologies like ITIL.
Lloyd McIntosh is an experienced IT Manager with over 20 years of experience in IT support, team management, and project management. He has a proven track record of consolidating teams, implementing ITIL processes, and improving customer satisfaction. His experience includes roles as an Operations Manager, Engineering Team Manager, and IT End User Services Team Leader.
This document provides a summary of Mark Davies' experience and qualifications. It outlines his experience as an IT Change and Service Management Lead at Royal Liverpool Hospitals NHS Foundation Trust from 2014-2015, where he was responsible for implementing ITIL processes and creating various IT support documents. It also details his previous role as an Infrastructure Lead at Accenture from 2003-2013, where he managed IT infrastructure services and a team of 6 people. Finally, it lists his education qualifications and systems skills.
Mohammad Uvaid is a manager with over 9 years of experience in IT operations, quality, training and project management. He currently manages the network operations center for RMS, where he has streamlined operations and implemented ITIL best practices. Prior to his current role, he held management positions at companies such as IPsoft, Hewlett-Packard, IBM, and has a variety of technical certifications and experience managing teams and customer-facing operations.
Rehna Divakaran has over 8 years of experience in IT support services in Dubai. She has a background in IT project management and customer service. Currently she is an IT Team Leader at MKM Commercial Holdings, where her responsibilities include managing the service desk, overseeing IT operations, and leading a support team. She has experience implementing various IT systems and solutions for hospitality and other business units. Rehna holds an MBA and B.Tech in Information Technology and several IT certifications.
Tim Scerri has over 20 years of experience in business analysis, project management, and reporting. He currently works as a Demand Specialist at Telstra, where he provides monthly reports to senior management, manages projects and risks, and helps achieve targets. Previously, he held roles at Telstra, WorkSafe Victoria, and Telstra Global Operations Center analyzing data, automating reports, and improving performance. He has strong skills in communication, customer service, administration, and computer programs like Excel.
Daniel Warren McBride is an experienced IT engineer with over 13 years of experience in roles such as 2nd line support at Fujitsu, finance officer roles at NHS and Welsh Assembly Government, and administration roles at DVLA and insurance companies. He has strong technical skills including experience with tools like CA Unicentre, HP Openview, Novell, UNIX, Active Directory, and VMware. He also has project experience including Windows upgrade projects and asset management.
Sue McBride has over 15 years of experience in project support roles, with a focus on IT procurement and user access management. She has worked for several large companies, supporting over 28,000 users globally. Her experience includes purchasing all IT hardware, managing user access systems and applications, and providing frontline technical support. She prides herself on being highly adaptable, hard-working, and able to work well within teams.
The resume outlines Angela Shortridge's experience as a transition specialist and data analyst with over 10 years of experience utilizing various database programs such as Oracle, SQL, and Access. She has a background in accounting and certifications in facilitation skills and emergency response training. The resume highlights her experience managing data and providing strategic support to military programs at Fleet and Family Support Services.
Mark Franklin is an experienced IT professional with over 25 years of experience in IT service management roles. He has a proven track record of transforming IT service desks and teams to improve efficiency, customer satisfaction and reduce costs. His experience includes roles at Liverpool Victoria, the Houses of Parliament, and Royal Bank of Scotland, where he improved metrics like first time fix rates, response times, and customer satisfaction. He possesses ITIL qualifications and a passion for continuous improvement.
This document contains a resume for Vipin Kumar summarizing his professional experience and qualifications. He has over 15 years of experience in project management, service delivery, data center support, and people management. Currently he is a Senior Service Delivery Manager at Hitachi Systems Microclinic Pvt. Ltd. where he is responsible for projects management, service delivery, helpdesk/NOC management, technical assistance, and vendor management. He has previously worked for HCL Services Ltd. and Tritronics India Pvt. Ltd. in similar roles.
Shruti Mehta is a Network Team Member at TCS in Gujarat, India. She has over 5.5 years of experience in infrastructure services and has technical experience with networks, security, servers, and various operating systems and tools. Her role involves ensuring network availability and managing changes, firewalls, routers, switches and internet links. She also prepares monthly ITIL reports and has training in areas like ITIL, project management and quality management.
Ambrose Naveen Veigas is a project manager with over 12 years of experience in information technology infrastructure services, ITES technical support, and customer service. He has expertise in project management, program management, service management, desktop engineering, data center management, and service desk management. Currently working as part of the TCS PMCOE team, he is pursuing his PMP certification and has extensive experience managing projects for clients in various industries.
Kevin Bembridge is seeking a new role to further increase his technical knowledge and utilize his 9+ years of IT experience. He has worked in various IT roles, including desktop support, service desk support, systems monitoring, virtual server builds, and networking. He has excellent communication skills and experience solving problems through logic and common sense.
Francis Peter D. Decena is seeking a position where he can utilize his 20+ years of experience in service delivery, project management, customer service, and operations management. He has held roles such as Service Delivery Manager, National Operations Manager, Project Delivery Manager, and Customer Service Manager for various companies. His experience includes managing day-to-day operations, implementing process improvements, resolving issues, maintaining quality of service, and developing strong client relationships. He is seeking to contribute his leadership, analytical, and customer service skills to a company's mutual success.
This document provides a summary of Phillip Hall's experience as an IT Manager with over 22 years of experience managing IT support teams in various sectors. It outlines his most recent role as 1st/2nd Line Support Manager at Whittington NHS Hospital where he manages a team of 22 staff supporting 6000 users. Previous roles included Helpdesk Manager positions at Kingston Borough Council and Kingston University where he managed teams of 13 and 6 staff respectively. It also lists his technical skills and expertise in areas such as ITIL, Windows infrastructure, desktop support, and network infrastructure.
This document provides a summary of Anne Nash's career experience and qualifications. She has over 11 years of experience in IT Service Management and has held several leadership roles managing teams and delivering projects. She has a wide range of IT qualifications and experience across the IT lifecycle. She is praised for her strong relationship and problem-solving skills which she has used to improve customer satisfaction and deliver strategic objectives.
Revathi Sathish Kumar is seeking a position that utilizes her 6+ years of experience in operations, logistics, and project management. She has worked for startups and multinational companies in Singapore and India. Her roles have included reporting, database management, logistics coordination, and ensuring processes and deadlines are met. She holds a bachelor's degree in computer science and certifications in HR and software programs such as SAP and Microsoft Office.
Luis Manuel Pimentel Ruiz is an Informatics Engineer from Guadalajara University with over 20 years of experience in IT service management roles. He has held positions such as Service Manager, Business Analyst, Support Engineer, and Project Manager. Pimentel Ruiz has extensive experience implementing ITIL best practices and leading continual service improvement initiatives to improve customer satisfaction scores. He is proficient in both English and Spanish.
Unlocking the Secrets to Safe Patient Handling.pdfLift Ability
Furthermore, the time constraints and workload in healthcare settings can make it challenging for caregivers to prioritise safe patient handling Australia practices, leading to shortcuts and increased risks.
Dr. David Greene R3 stem cell Breakthroughs: Stem Cell Therapy in CardiologyR3 Stem Cell
Dr. David Greene, founder and CEO of R3 Stem Cell, is at the forefront of groundbreaking research in the field of cardiology, focusing on the transformative potential of stem cell therapy. His latest work emphasizes innovative approaches to treating heart disease, aiming to repair damaged heart tissue and improve heart function through the use of advanced stem cell techniques. This research promises not only to enhance the quality of life for patients with chronic heart conditions but also to pave the way for new, more effective treatments. Dr. Greene's work is notable for its focus on safety, efficacy, and the potential to significantly reduce the need for invasive surgeries and long-term medication, positioning stem cell therapy as a key player in the future of cardiac care.
INFECTION OF THE BRAIN -ENCEPHALITIS ( PPT)blessyjannu21
Neurological system includes brain and spinal cord. It plays an important role in functioning of our body. Encephalitis is the inflammation of the brain. Causes include viral infections, infections from insect bites or an autoimmune reaction that affects the brain. It can be life-threatening or cause long-term complications. Treatment varies, but most people require hospitalization so they can receive intensive treatment, including life support.
TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - ...rightmanforbloodline
TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - 34.
TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - 34.
TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - 34.
Michigan HealthTech Market Map 2024. Includes 7 categories: Policy Makers, Academic Innovation Centers, Digital Health Providers, Healthcare Providers, Payers / Insurance, Device Companies, Life Science Companies, Innovation Accelerators. Developed by the Michigan-Israel Business Accelerator
KEY Points of Leicester travel clinic In London doc.docxNX Healthcare
In order to protect visitors' safety and wellbeing, Travel Clinic Leicester offers a wide range of travel-related health treatments, including individualized counseling and vaccines. Our team of medical experts specializes in getting people ready for international travel, with a particular emphasis on vaccines and health consultations to prevent travel-related illnesses. We provide a range of travel-related services, such as health concerns unique to a trip, prevention of malaria, and travel-related medical supplies. Our clinic is dedicated to providing top-notch care, keeping abreast of the most recent recommendations for vaccinations and travel health precautions. The goal of Travel Clinic Leicester is to keep you safe and well-rested no matter what kind of travel you choose—business, pleasure, or adventure.
LGBTQ+ Adults: Unique Opportunities and Inclusive Approaches to CareVITASAuthor
This webinar helps clinicians understand the unique healthcare needs of the LGBTQ+ community, primarily in relation to end-of-life care. Topics include social and cultural background and challenges, healthcare disparities, advanced care planning, and strategies for reaching the community and improving quality of care.
Chandrima Spa Ajman is one of the leading Massage Center in Ajman, which is open 24 hours exclusively for men. Being one of the most affordable Spa in Ajman, we offer Body to Body massage, Kerala Massage, Malayali Massage, Indian Massage, Pakistani Massage Russian massage, Thai massage, Swedish massage, Hot Stone Massage, Deep Tissue Massage, and many more. Indulge in the ultimate massage experience and book your appointment today. We are confident that you will leave our Massage spa feeling refreshed, rejuvenated, and ready to take on the world.
Visit : https://massagespaajman.com/
Call : 052 987 1315
Can coffee help me lose weight? Yes, 25,422 users in the USA use it for that ...nirahealhty
The South Beach Coffee Java Diet is a variation of the popular South Beach Diet, which was developed by cardiologist Dr. Arthur Agatston. The original South Beach Diet focuses on consuming lean proteins, healthy fats, and low-glycemic index carbohydrates. The South Beach Coffee Java Diet adds the element of coffee, specifically caffeine, to enhance weight loss and improve energy levels.
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
Empowering ACOs: Leveraging Quality Management Tools for MIPS and Beyond
Denzle McDonald's cv(rvsd 3h)
1. Denzle McDonald MBCS
1 Crossways, Houghton Regis,
Dunstable, Bedfordshire, LU5 5NB
(H) 01582 655075
(M) 07738 492816
Email:denzle@hotmail.com
Profile
I am committed with a professional attitude to work and a conscientious individual with excellent
communication skills, (both verbal and written) and a great willingness to succeed in all that I do.
The IT; Technical and B2B Sales Support experience that I have gained over the past 10 years has
enabled me to grow and develop in many areas of my profession. I am Passionate about delivering a
service that exceeds customer's expectations and seeking a new opportunity to utilise and expand
my existing knowledge base.
Career History
April 2015 – Present Various Agency Contract (Interim) Customer support roles
• Receptionist – (switchboard duties, administrative tasks, mail sorting and filing etc.)
• Customer facing Client liaison Support Roles
Sept 2010 – Dec 2014 Applications Specialist: Care UK (Private Healthcare)
• Liaised with Operational staff to ensure data quality, record keeping and audit information
arising from their activities in support of information and performance standards.
• Liaised with the IM&T Training team and offer guidance and mentoring with the
development of training materials and manuals as required.
• Liaised with the service desk and support staff to ensure that user set up and password
control, together with an up to date register for all staff authorised to use the system is
maintained with LANDESK Management Suite v5.0 Remote tool and TestTrack Management
software.
• Utilised LANDesk Web Desk for various tasks. Mainly used the RDP functionality to dial into
user’s machine for remote support. This was also used as call logging systems to log and
track open calls/incidents. Some cases to package up and deploy software to a wide number
of machines automatically.
• Maintained PAS and GP databases: IMS Maxims, Adastra and Datix to ensure that the latest
release of software functions effectively, and that updates to look up tables and data
dictionaries are implemented in a timely fashion.
• Liaised with third party organisations in the support and maintenance of clinical and
operational systems.
• Designed and delivered own database and training guides on utilising Adastra database for
new healthcare staff
• Compiled user guides setup for remote computer accessing via Citrix desktop software
• Designed, built database and delivered presentations for senior management to produce
Out of Hours service performance activity report
• To provide direct supervisory and operational support during Out of Hours through
managing and maintaining an efficient and well organised team and service
• To provide direct supervision and leadership to non-clinical staff working within the Out of
Hours service.
• To monitor and manage patient flow and service pressures through the Adastra PAS system
taking necessary action to ensure a smooth and efficient service
2. • Assisted in Software Testing UAT of Adastra at Care UK Head Office for Major Project on
remote Laptop devices
• Liaise with Medical Management and Staff. Booking Medical Agency Staff as well dispatching
Mobile Medical Crew. Call handing for Triage Doctors
• Treatment Centre Receptionist Booking Walk-in and Appointment Patients, Set up facilities
for Shift Clinicians.
• Achieved ‘Employee of the Month’ ending 2011 Care UK Ltd, Luton Branch.
Oct 2008 – Sept 2010 Contract short work covering the following roles and duties:
• Receptionist – (switchboard duties, administrative tasks, mail sorting and filing etc.)
• Customer facing Client liaison Support Roles
Jun 2007 – Sept 2008 Customer Care Representative 3 Counties Vehicle Hire (Redundancy)
• Completing all necessary vehicle checks to comply with Road Safety
• Advising customers on vehicle safety
• Dealing with customer enquiries
Nov 2006 – Feb 2007 Technical/Document Solutions Consultant Manufacturer’s Capital
Equipment: Canon, Panasonic Konica Minolta (relocated to Luton)
• Built up a number of key client relationships for the company; these led to new business
success.
• Liaising with clients to provide account management services
• Updating and upgrading existing customer base with cost effective document
technologies
• Actively develop and promote new business
• Supplying Canon and Konica Minolta Multifunctional Products to SME’s
Education and Qualifications
• NCFE Certification in Lean Organisation Management Techniques (Level 2) 2014/2015
• NCFE Certification in Principles of Business and Administration( Level 2) 2012/2013
• IOSH Certification in Managing Safely 2012
• City and Guilds 7303 (Prepare To Teach Lifelong Studies) Completed Studies
• ECDL Extra (BCS IT User Level 2) Certificate 2009
• ECDL Essentials (BCS IT Users Level 1) Certificate 2008
• City and Guilds Certificate: Electrical/Electronic Craft Studies
• Certificate in Computer Training and Business Administration
• Certificate: Auto Cad R14
• Vocational Training: Training the Trainer Certificate
Hobbies Interests and Achievements
• Design and delivery of a 12 week IT Training Course (1 hour sessions) for After School
Club
• Delivered National and International training events, held via church and community
Educational programmes.
• Produced and facilitated drama workshop sessions
• Provided voice training sessions for a local community choir over an 8 month period
• Act as coach and mentor, holding motivational and inspirational sessions for individuals
• I am a Member of National Choir and enjoy Reading, Playing Badminton, Playing Volley
Ball,
• I have participated in Theatre/Film and TV Productions and Travelling